HIM 361 QUIZ 1-3

The acronym SMART represents

Specific, measurable, attainable realistic, and timely

You are Director of an HIM Department in Illinois with an open position for Assistant HIM Director. You would like to fill the position as soon as possible with a qualified candidate. Cost of recruiting is a concern. Which one of these recruitment methods is your BEST option?

Post the position on ILHIMA's Job Board

This type of interview has a high reliability rating due to the fact that the same questions are asked of each candidate and answers can be compared..

Structured.

Which of the following is NOT a common interviewing mistake?

Structuring the interview

Human resource management responsibilities with respect to employee records include:

Protection of confidentiality Prevention of disclosure of personal information Protection of employment testing results

The following is an example of which type of performance standard? Accuracy of diagnostic code assignment: 98% or greater

Qualitative

The following statement emergency room records: 35 records coded per hour" is an example of what type of performance indicator for a job performance standard?

Quantitative

Strategies for responding to questions from the audience about your presentation include:

Recognize the questioner Repeat the question Offer to get back to the questioner if you dont know the answer

On your resume, the order of work experience and education should be:

Reverse chronological order

Which of the following is disadvantage to using off site seminars or a workshop as a learning model?

Seminars are more expensive than on site instruction.

Which of the following is an example of a situational interview question?

Suppose you are confronted by an angry physician who threatens to have you fired. What would you do?"

When conducting an appraisal interview, the appraising supervisor should do all of the following EXCEPT:

postpone setting an action plan until a later time

Steps in conducting an in-service training program include all of the following EXCEPT:

prepare the learner

Which of the following is an advantage of the critical incident method for appraising performance?

provides examples of good and poor performance

Studies show that adult learners appreciate and value learning most when it is:

relevant and valuable to them

A job applicant scores a 70 on an intelligence test; on retest the next day using the same test, she scores 120. You question the _________ of this test.

reliability

In a job search, the purpose of a resume is to

secure an interview for the job.

Work measurement of actual performance can be used by a manager to support which of these activities?

Setting productivity standards Comparing employee performance to standards Establishing incentive pay plans

Which performance appraisal method uses a form that lists several traits and a range of performance for each trait?

Graphic rating scale

When using the 360-degree feedback approach, performance information on an employee is collected from all of these sources EXCEPT:

HR department

You've been impressed with a particular employee's ability to get along well with her coworkers; you rate him highly on "interpersonal skills" at appraisal time. The potential for that rating to influence how you rate the same employee in other areas is called:

Halo effect

It is important to assess whether in-service training objectives have been achieved. This can be accomplished by using which of these methods?

Having employees complete an evaluation survey at the end of the program Contacting employee's supervisors for feedback on job knowledge/skills Contacting employees later and asking about the ongoing value of the in service program

Which of the following recruitment practices should be avoided as potentially discriminatory?

Help wanted ads that specifiy gender as requirement (BFOQ) Using word of mouth as the only promotion of job opening Testing or educational requiremnts that are not job related

Advantage and disadvantage of hiring from internal candidates

Hiring from internal candidates has advantages such as familiarity with the company, cost-effectiveness, retention, and increased productivity. However, it also has disadvantages, including a limited pool of candidates, inbreeding, missed opportunities, and potential resentment and conflicts. Companies should consider both the pros and cons before deciding on internal hiring to determine what is best for their organization.

Rob is always making explicit sexual jokes at work. Some customers and other employees seem to find the jokes funny, but Shelley, Rob's executive assistant, is uncomfortable with the jokes. Eventually, she decides to quit rather than continue to endure the daily disgusting jokes. To what form of sexual harassment has Shelley been subjected?

Hostile environment created by supervisor

Based on the Fair Labor Standards Act (FLSA), which of the following positions would most likely be classified as "exempt"?

Imaging Operations Manager

New employee orientation should include:

Introduction to the organization's mission, policies Introduction to the department and the job the employee willl be performing Period of socialization into "how things are done here"

How long should it take to complete a new employee/s orientation to the organization, department, and job?

Length depends on what is covered.

Under the ADA, employers must ________ disabled employees/applicants.

Make reasonable accomdations for Not discriminate against qualified

You hire a full-time receptionist to work in your medical office at a starting salary of $23,500. As Office Manager, you will supervise this employee. Which of these statements describes this employee's status according to the Fair Labor Standards Act?

Nonexempt

Which of the following actions can make reference checks on job applicants more useful

Obtain a signed release of information form from the job applicant Ask the refrences provided by the job canidatate to identity additional references Use a structured reference checking form

Your organization contracts with a U.S.-based vendor to provide release of information processing services. This work was previously performed by in-house employees. This practice is known as:

Outsourcing

The process of evaluating an employee's current and/or past performance relative to his or her performance standards is called ______.

Performance appraisal

Uses of Job Analysis Information

1.) Preparing a job description with job specifications 2) Recruiting and Selection 3.) Legal EEO (equal employment opportunity) Compliance 4) Performance appraisal 5.) Job evaluation/compensation decisions 6.) Training/orientation

You are preparing the budget for a 30-minute training program; 50 employees with an average pay rate of $23/hour will participate. How much should you budget for the cost of employee time to participate in this training

575

According to Challenger Gray and Christmas what percentage of jobs are found through networking?

70%

Your staff has retrieved 3,880 records in 40 hours. Based on these figures, what is the standard time expressed in minutes that it takes a member of your staff to retrieve one record? (Round final answer to two decimal places.)

71

What is the difference between a credential and a license?

A license is a legal authorization to practice whereas a credential is a formal agreement

Jack is a 44 year-old white male. What U.S. legislation, if any, is intended to protect him from employment discrimination?

Age Discrimination in Employment Act of 1967

Key words in resumes are "read" by which system

ATS

Which of these demographic trends has been identified as presenting a significant challenge for human resource management today?

An increasingly diverse workforce based on gender and diversity The aging workforce

Review of information in job descriptions and job specifications would come as part of which step in ADDIE training and development model?

Analyze

When using rating scales, some supervisors tend to avoid the highs and lows on the scale; all of their employees are rated in the average range. This fairness issue is called ____

Central tendency

For which of the following jobs would observation be the best method of data collection for job analysis?

Chart processing and filing clerk

According to Maria Yorizzo from Challenger Gray and Christmas, what are the five sections of a resume?

Contact Information, Summary, Education, Experience, & Accomplishments

As a hiring manager, you wish to avoid unlawful employment practices under Title VII of the 1964 Civil Rights Act. Which of the following questions would be acceptable in an interview or on an employment application?

Do you have a reliable method of getting to work?

Margaret, the coding manager is starting to work on her employees' annual performance reviews. She will need all of the performance management tools except:

Department office layout

Which of the following positions would most likely be classified as having "line" authority?

Director, Health Information Management

You are planning training for a healthcare organization. Which of the following federal laws would you NOT consider in seeking to comply with specified training requirements

ERISA(Employment Retirement Security Act)

Which of the following techniques can be used to measure actual work performance?

Employee and self reporting logs Work sampling

Which of the following is NOT an equal opportunity employment standard arising out of the court decision in Griggs v. Duke Power Company?

Employees should receive equal pay for equal work.

You plan to use employee interviews to collect job analysis data. Which of the following is NOT an effective guideline for this project

Expect employees to accurately describe job duties without any exaggeration or minimization.

Which compensation-related law contains minimum wage, overtime pay, and child labor provisions?

Fair Labor Standards Act

In which of these situations could an employer reasonably use BFOQ as a defense against a charge of age discrimination where age was specified as a requirement for employment?

For hiring young models to appear in advertising for Boy Scouts of America In setting an age limit of 64 for hiring airplane pilots

An HIM manager has determined in advance that 15% of her employees will be identified as high performers, 20% above average, 30% average, 20% below average, and 15% as poor performers. She is using a/an _____ appraisal method.

Forced distribution

Another name for "sharing", 1099, "on demand" and "alternative-staffing" workers are those who work in the:

Gig economy

Under the Civil Rights Act of 1991, once a plaintiff shows disparate impact in an employment situtation, who has the burden to prove that the challenged practice is job related

The employer (defendant)

Human resource management is best described as _____

The process of acquiring, training, appraising and compensating employees, and attending to their labor relations, health, safety and fairness concerns

The Equal Opportunity Commission was established by _________ as the federal administrative agency responsible for investigation of employment discrimination claims,

Title VII of The Civil Rights Act of 1964

Aaron's work space is filled with notes posted to the walls regarding coding rules. He has even created file folders for coding tips according to body system. Aaron is most likely what type of sensory learner?

Visual

The HIM director hired an HIM data analyst. The director needs to develop performance standards for this new job. She will review a portion (a random selection ) of the job tasks being performed in order to develop baseline data for future job performance assessment. This method is called ________.

Work Sampling

A Chicago company, Republic Windows and Doors, closed abruptly in 2009 without notice to its workforce of over 100 employees. Republic acted in violation of the:

Worker Adjustment and Retraining Act (WARN)

The Pregnancy Discrimination Act was passed into law as

an amendment to Title VII of the 1964 Civil Rights Act

What type of interview question is this? "Tell me about a time when you worked successfully on a team project. Explain the project and your role in its success"

behavioral

You check with colleagues at other hospitals of similar size in your region, find that their transcriptionists typically complete 200 reports in a 40-hour work week. You use this information to establish your own transcriptionists' performance standards. Which method are you using to develop performance standards

benchmarking

Jose is employed in a health information department of a hospital where work is performed in teams. As part of his training, he has learned the jobs of several different team members. This is an example of:

cross-training

Recruiting is necessary in order to ________.

develop a pool of applicants

Jane, a health information clerk, has been asked to keep a log of every activity in which she participates for the next two weeks along with the amount of time spent. Her manager is using which method of data collection for job analysis?

diary

Which of the following statements is TRUE of a workforce downsizing?

downsizing

Typically, who is the person with primary responsibility for doing the appraisal of an employee's performance?

employee's direct supervisor

What is the first step an employee should take to address a problem of sexual harassment

file a verbal complaint with the harasser and the harasser's boss

A kinesthetic learner prefers to learn by:

hands-on practice

MBO refers to an appraisal method that ______.

is based on individual progress toward accomplishment of measurable goals

A product of job analysis that provides a written explanation of what the job involves is called a

job description

Nice Hospital requires that a candidate for an HIM management position must be detail-oriented, have strong interpersonal communication skills, and hold a bachelor's degree; RHIA is preferred. The hospital outlines this in the:

job specifications

The risk of hiring a worker with a criminal background, without proper safeguards, is known as _____.

negligent hiring

When a variance in work performance is identified, the first step should be to ____.

perform further analysis

In an attempt to detect dishonest HIM job applicants, consistent with state law, you would recommend that employers consider using any of the tools listed below, EXCEPT

polygraph tests

To prepare for the transition to ICD-10, you gave each of your coders training modules on a DVD. The modules were organized by human body system and designed to improve understanding of anatomy and physiology. A completion deadline was set; each coder could review the material at his or her own pace up to the deadline. This is an example of ____ learning.

self-directed

The legal concept that (absent a contract) an employment relationship can be ended for any reason by the employer or the employee is known as:

termination at will

In understanding what affects adult employees' engagement and success in learning, a manager should consider all of the following concepts EXCEPT:

the importance of working in teams

An applicant selection test must accurately measure skills and abilities related to the job in question, otherwise the test is not useful or legal as a screening tool. This is the concept of test _____.

validity