HM 201 Final (exam 1 material)

What would be an example of a quick casual restaurant? A- Wendys B- Panera C - Chilis D - Chick Fil A E - Both B & C

B- Panera

Women represented ____% of food service managers and ____% of lodging managers A. 22.3 and 21.7 B. 32.4 and 45.6 C. 40.2 and 39.1 D. 47.8 and 44.1 E. 53.4 and 52.1

D. 47.8 and 44.1

_______ is the best restaurant in the world? (San Pellegrino Awards) A- Eleven Madison Park(NYC, USA) B-Central (Lima, Peru) C-Noma (Coppenhagen, Denmark) D. Osteria Francescana (Modena, Italy) E. El Cellar De Can Roca (Girona Spain)

D. Osteria Francescana (Modena, Italy)

Which would be an example of an "On-site" Food service segment? A- Corporate Dining/B&I B- Colleges and Universities C- Corrections D- Hospitals E- All of these answers are correct

E- All of these answers are correct

Raised concerns in the US as they relate to food safely most likely began with the _________ incident in the 1970s

Jack in the box

The_____ food service company acquired Marriott management service

Sodexo

The ________________ Segment has the highest degree of penetration by contract companies (least likely to be self-op) a. B&I b. Colleges and Universities c. Hospitals d. recreation e. CCRC

a. B&I

_______________ provides food for convenience of both guests (the company associates) and the client (employer) a. B&I b. F&B c. HMR d. CCRC

a. B&I

Which restaurant is widely accepted as the first restaurant in the United States a. Delmonicos b. Palmer House c. St. Charles d. Breakers

a. Delmonicos

One of the latest trends in the US food scene right now is the emergence of a. Food Trucks serving cutting edge, awesome tasting food b. QSR serving burgers and fries c. Fine dining restaurants serving fine food d. QSR serving kids meals

a. Food Trucks serving cutting edge, awesome tasting food

One of the main events that enabled the restaurant industry to take off initially was because of the: a. French Revolution b. The war of 1812 c. The Civil War d. The American Revolution

a. French Revolution

________ is the #1 fastest growing chain in the US a. Jersey Mike's Subs b. Marco's Pizza c. Wingstop d. Raising Cane's Chicken Fingers e. Chik-fil-A

a. Jersey Mike's Subs

An example of a restaurant within the "quick casual" segment would be a. Panera b. Wendy's c. Panda Express d. Houstons

a. Panera

Success in on-site food service is often times measured in a. Participation b. Guest check averages c. Table Turns d. Rev-Par

a. Participation

"On-site, or Institutional" Food service operations are located in organizations that do not have foodservice as their "primary" business or purpose. a. True b. False

a. True

A key component of Contract Management is the purchasing program. This can generate an additional revenue opportunity a. True b. False

a. True

In contract management, the management team is employed by the management company. The hourly staff may be employed by either the management company or the client. a. True b. False

a. True

The female work force participation rate a. is expected to decline after the year 2020 b. has begun to decline c is expected to continue to grow at about the same rate as it has since 1975 until the year 2020 d. is expected to grow more rapidly for women over the age of 45

a. is expected to decline after the year 2020

According to Kelly Hart Aramark is a $___________ company a. 13 billion b. 13 million c. 30 million d. 30 billion

b. 13 million

Generation Y born between 1976-1994 represent ______ % of overall spending in the US a. 14% b. 21% c. 44% d. 52%

b. 21%

An example of "HMR" would be a. The subway inside of Walmart b. Boston Market c. Panera d. Outback Steak House

b. Boston Market

Seeing names such as Burger King, Panda Express, Starbucks, etc... within onsite dining would be an example of a. Styling b. Branding c. On-site never uses brands d. Strategic Concept Utilization (SCU)

b. Branding

Which two great hospitality powerhouses worked together at the Savoy Hotel in 1898 a. A. Careme & G. Escoffier b. C. Ritz and G. Escoffier c. R. Corc & Kemmons Wilson d. A. Careme & M. Boulanger

b. C. Ritz and G. Escoffier

A retirement community would fall under the ___________ segment a. B&I b. CCRC c. HMR d. PSHRS

b. CCRC

All of these restaurants would be an example of a QSR except a. Wendy's b. Chipotle c. McDonalds d. Chick-Fil-A

b. Chipotle

The most important force driving changes in hospitality services is a. The baby boom b. Consumer demand c. Family Structure d. Working women

b. Consumer demand

Public concern over environment has declined, therefore restaurants should not be concerned about being "Green". a. True b. False

b. False

The Delmonico tavern was the revolutionary headquarters to George Washington a. True b. False

b. False

The hospitality industry has always been on the cutting edge of technology, causing other industries such as airlines to look to us for innovation a. True b. False

b. False

The basic work of managers in the hospitality industry calls for a. Leadership, good attitude, and commitment to work b. Making the guest welcome, making the operation run correctly, and keeping control of operating costs. c. Offering liberality and good will, running a tight ship, and keeping prices in line. d. Being able to perform each job in the organization and make a profit.

b. Making the guest welcome, making the operation run correctly, and keeping control of operating costs.

The largest growth segment (as a percentage increase) in food service has been a. On-site food service b. Off-premise food service c. Motel restaurant d. Vending food service

b. Off-premise food service

Kelly Hart from Aramark during her presentation mentioned one of their clients in class, but stated that they were not "officially" allowed to use their name in any advertising. What client was it? a. McDonalds b. Olympics (Aramark in Philly) c. The NFL d. MLB

b. Olympics (Aramark in Philly)

Which brand is not part of Darden Restaurants a. Olive Garden b. Outback Steak House c. Seasons 52 d. Red Lobster e. Bahama Breeze

b. Outback Steak House

An example of a regional On-site foodservice company would be a. Aramark b. Parkhurst c. Sodexo d. Compass

b. Parkhurst

What is the symbol of the hospitality industry? a. Apple b. Pineapple c. Mango d. Star Fruit e. None of the Above

b. Pineapple

The outlook for employment in the hospitality industry looks as if it will be a. Worse than ever before b. Solid in most segments c. Bleak (not Good at all) d. About the same as it has been for the last 50 years

b. Solid in most segments

______ is the largest restaurant chain in the world (number of units) a. Burger King b. Subway c. McDonalds d. KFC

b. Subway

OSI Restaurant Partners, INC. consists of all of the following brands except a. Outback Steak House b. Texas Road House c. Carrabbas's Italian Grill d. Fleming's Prime SteakHouse & Wine Bar e. BoneFish Grill

b. Texas Road House

One of the common threads that binds all of the hospitality segments together, and has started a trend of other industries looking to hire hospitality manager is: a. The product orientation b. The service orientation c. The systems orientation d. The organizing orientation

b. The service orientation

Consumers spend approximately the following amount of their food budget on food away from home: a. nearly three quarters b. almost half c. almost one-third d. Less than one-quarter

b. almost half

The baby boomers were born between 1946 and 194 represent ________% of the population a. 58% b.16% c. 46% d. 31%

c. 46%

In contract management, the management team is employed by the management company. The hourly staff may be: a. Employed by the management company b. employed by the client c. Both a and b are correct d. None of the above are correct.

c. Both a and b are correct

One the difference between the family and the casual segment is that a. Family dining serves alcohol and casual dining does not b. Casual dining serves all three meal periods, while family dining does not c. Casual dining typically serves alcohol while family dining does not d. None of the above are correct

c. Casual dining typically serves alcohol while family dining does not

The following is a characteristic that distinguishes QSRs from other types of restaurants: a. Highly stable sales volume b. High degree of table service c. Chain domination d. Use of skilled labor

c. Chain domination

Bob Evans, Denny's, Cracker Barrel and Friendly's restaurants would fall under the a. QSR b. Casual Upscale c. Family Dining d. Casual dining e. None of the above

c. Family Dining

What would be an example of an upscale casual restaurant? a. TGIF b. Baja Fresh c. Houstons d. Outback Steak House

c. Houstons

When discussion on-site food service, what does the term "self-Op" refer to a. The vending machine segment b. Clients that opt out and hire a contract company such as Aramark or Compass to take over their operation. c. Is when the organization does the feeding and other related services themselves d. None of the above

c. Is when the organization does the feeding and other related services themselves

In general, the food service industry has responded to key consumer problems a. By ignoring them b. Only when pressed to do so c. Positively as these concerns surface d. By trying to convince consumers that they should not be concerned with advertising

c. Positively as these concerns surface

Which on-site company has its corporate headquarters in Paris France a. Metz b. Aramark c. Sodexo d. Compass

c. Sodexo

An example of a QSR would be _____________ a. Panera b. Chipotle c. Wendy's d. All of the above

c. Wendy's

"Generation Xers: a. are affluent, middle-aged yuppies b. favor formality and fine dining c. are relatively young and face a competitive job market d. are generally price conscious

c. are relatively young and face a competitive job market

The American's public's greatest concern (epidemic) is a. diet b. nutrition c. obesity d. genetically modified foods

c. obesity

In on-site food service, success is typically measured by a) sales volume. b) advertising budgets. c) menu diversity. d) the participation rate of the guests.

d) the participation rate of the guests.

The reasons food trucks are successful right now is a. They have a very limited menu and can really concentrate on only a few items b. The use social media marketing to attract and maintain their customer base c. They often times serve authentic ethnic cuisine at an affordable price d. All of the above are correct

d. All of the above are correct

The hospitality industry is not a. Service-oriented b. One that produces a product on premise c. One that has face-to-face dealings with guests d. Concerned with manufacturing and marketing a packaged goods product in an assembly line format

d. Concerned with manufacturing and marketing a packaged goods product in an assembly line format

______________ restaurant is known to be the best restaurant in the world right now. a. Per Se b. Alinea c. The Fat Duck d. El cellar de can roca

d. El cellar de can roca

The French Laundry restaurant would be an example of which restaurant segment a. Casual Dining b. Family Dining c. Gastro Pubs d. Fine Dining e. Casual Upscale

d. Fine Dining

_______________ dining restaurants would have a much higher check average and less table turns per night: a. QSR b. Casual Dining c. Casual Upscale Dining d. Fine Dining

d. Fine Dining

Which great chef is affiliated with Think Food Group? (Hint-we watched the video regarding his avant grade style) a. Thomas Keller b. Ferran Adria c. Renee Redzepi d. Jose Andres e. Charlie Trotter

d. Jose Andres

Often times known as the father of the modern restaurant and is given credit as opening the first restaurant is a. G.A. Escoffier b. A. Careme c. C. Ritz d. M. Boulanger e. J, Andres

d. M. Boulanger

The foodservice at Penn State is: a. Operated under contract by Aramark b. Operated under contract by Compass c. Operated under contract by Sodexo d. Self-OP

d. Self-OP

The "Big 3" is comprised of Aramark, Compass, and a. Metz b. Parkhurst c. Brock and Company d. Sodexo

d. Sodexo

One reason cited in the text that some restaurant chains were bought by other chains was to a. diversity b. acquire capital c. downsize d. acquire locations

d. acquire locations

An example of a moment of truth in a restaurant would be a. The condition of the landscaping b. The greeting at the door by the host c. The greeting at the table by the server d. The first bite the customer takes e. All of the above

e. All of the above

Globalization is perhaps one of the greatest factors affecting the industry REMOVE a. Competition b. Work force c. Travel patterns d. Emerging markets e. All of the above

e. All of the above

During Aramark's presentation on September 25th. Chris discussed who all he had to answer to and stated that this is a challenge typical in the education K-12 segment. Who were the parties that he had to answer to and keep happy? a. His boss - aka Aramark b. The Principal of the school c. Parents and their school aged children d. The school Board e. All of the above are correct

e. All of the above are correct

Services that can be provided by a management company may include: a. Food b. Environmental Services c. Maintenance d. Grounds e. All of the above are correct

e. All of the above are correct

Which brand is not a part of Brinker International a. Chillis b. On the Border c. Macaroni Grill d. Maggiano's Little Italy e. Buca di Beppo

e. Buca di Beppo

The number 1 US ranked independent restaurant by sales is _______ a. Carmine's - NYC b. Old Ebbitt Grill- DC c. Joe's Stone Crab Miami d. Tao Asian Bistro - Vegas e. Buddakan - NYC

e. Buddakan - NYC

On which of these dimensions will on-site foodsevice management be most different from commercial foodservice management? a. Career advancement b. Opportunity for creativity c. Managing the human resources team d. Providing customer service e. Work schedule

e. Work schedule