HMD 130

Restaurant chains often build teams to solve problems, which involves giving _____ to the team.

Leadership

Yields are influencing quality.

Lower yields generally give the best qualities

The wine appears to have more bitterness and acidity.

Umami in food increases this perception

When writing a proposal for a full-service restaurant, it is usually important to include a

Plan of action

The primary function of staff managers is to

Provide support and advice to line managers

Restaurant servers who suggestions sell additional items to customers, such as after-dinner coffee and dessert, are often able to substantially increase the amount of their

Wages

Why do many restaurants take reservations?

To shorten wait time

Besides helping detect bartender theft, what can an operation use a shopper service for?

To train beverage servers

More than ______ countries produce coffee

50

A bottle of wine contains __________ glasses of 125 ml.

6 glasses

The best temperature to serve a sweet wine is

6-8 C

Coffee is a daily drink for _____% of US adults.

80

Which if the choices has the most caffeine?

A 6oz cup of black coffee

Which of the following statements about beverage service is true?

A bartender working at a public bar serves beverages to guests sitting or standing at the bar and to servers who take them to guests seated at tables.

Which of the following would be an effective way to communicate a job-related suggestion to your supervisor?

A business letter

How is the organization chart of a country club different from the organization charts of most other food service operations?

A country club's guests are also its owners, and therefore sit at the top of the club's organization chart.

In a full-service restaurant chain, which of the following would be the responsibility of top-level management?

Accomplishing customer goals

Josh Samuels wants a position with a food service operator that values and uses modern technology and marketing techniques. Josh should consider a position with

Any of the above

Before a restaurant chain can effectively evaluate members in its distribution channel, it must first

Assist it's logistics needs

An important guideline for full-service restaurant managers to follow when conducting staff meetings is to

Begin and end on time

Mouth feel is another word for

Body in the wine

Adding milk to coffee...

Both

Coffee beans fermented in the digestive system of the palm civet reportedly take on a...

Both

Dark roasted coffee beans have

Both

Inhaling coffee is a form of aromatherapy that can...

Both

Most coffee is produced in...

Brazil

Restaurants that interpret their policies to customers in an effective manner are better able to

Build a clientele

Coffee berries grow on

Bushes

Which of the following is one way that restaurant chains use marketing information:

To predict change

What is the main purpose of restaurant health and sanitation laws?

To protect the public

Which of the following drink pairs contain the same amount of alcohol?

two twelve-ounce beers and eight ounces of wine

Sweetness in wine is mostly caused by

unfermented sugars in the wine

Leadership styles can be classified according to the leader's

Control over employees

The owner of Bob's Italian Café has prepared a one-page report to inform the staff about current sales volume. This is an example of a __________ report.

Activity

What Is A Standard Drink 1) 1 pub measure of approx. 30ml of spirits (whisky, gin, vodka) 2) 1 glass of approx. 60ml of fortified wine (sherry, martini, port) 3) 1 average sized glass of approx. 120ml of table wine 4) 1 can of approx. 350ml of beer

All of the above

An upscale, full-service restaurant that focuses its selling efforts on satisfying the needs and wans of its clientele is a _____ business.

Customer oriented

What do many restaurants analyze to determine if their marketing efforts are effectively reaching their target market?

Customer satisfaction

Which of the following is not one of the three general categories of food service personnel?

Delivery personnel

Which of the following is an example of a full-service restaurant analyzing information in order to set a marketing budget?

Estimating the cost of ingredients and supplies

Employees who are unable to respond to questions about the restaurant-supply company's goods or services can affect the customer's

Image of the business

People began drinking coffee...

In the 9th century

The restaurant chain manager takes time during a staff meeting to recognize Paul's efforts to finish a big project on time. How is this recognition likely to affect Paul?

Increase morale

The primary purpose for a server to use up-selling techniques with restaurant guests is to

Increase the check amount

What is a good time-management technique to follow when conducting meetings?

Keep them brief

Before coffee was made into a drink, it was eaten as...

Raw berries blended with fat to make an "energy bar"

The two kinds of coffee beans are Arabica and

Robusta

What are the two types of income collection that managers can use for server revenue control?

Server banking system and shopper services

Which of the following positions is responsible for cold food preparation?

The garde-manger

Long lasting desirable flavors after swallowing the wine

This describes a long finish of a wine

The two forms of utility created by physical distribution are

Time and place

Which of the following is a reason for a full-service restaurant to conduct regular staff meetings?

To allow employees to ask questions

What is the main reason that restaurants need financing?

To obtain funds

A "flat" organizational structure is most likely to be appropriate for

a very small independent restaurant.

The right sequence of a tasting note is

appearance, nose, palate, conclusion

"Vintage" on a label means

the year the grapes were harvested

The wine seems less bitter, with lower acidity and more body. Which answer is correct?

this happens when pairing wine with salty food

The wine appears to have more bitterness and acidity.

this is the effect of pairing with sweet food

A strong taste of black tea, bitter and astringent

this is the taste of tannin in the wine

In order to grow and produce grapes, a vine needs

Co2, sunlight, water, warmth, nutrients

In the 18th century, the Swedish government outlawed coffee and...

Coffee paraphernalia

Which of the following statements about commercial food service operations is true?

Commercial food service employees must often work at times that other people want to be entertained.

Which of the following is a step that management can take to implement a program for the achievement of quality?

Develop a clear standard

A manufacturer is a type of business that

Does not make use of raw goods

Developing political relationships within a food service organization often involves

Doing favors for others

In general, the top managers in an organization are called upon to

Evaluate and create long term plans

Which of the following statements about production personnel is true?

Executive chefs manage production personnel in the kitchen.

During WWII, coffee was the first..

Food to be preserved through freeze drying

The meaning if the term "espresso" is...

Forced out

The balance of a wine is best described as

Fruit, sweetness, tannins and acidity

Do coffee bushes produce nuts or fruit?

Fruits

There is only one US state that produces coffee. It is...

Hawaii

Adding cream to coffee...

Helps it retain heat longer

What is an advantage to full-service restaurants of taking guest reservations?

Helps management plan staffing needs

What is the first step that full-service restaurant employees should take in handling customer complaints?

Listen to the customer

Which of the following computer hardware pieces is an order entry device?

Magnetic strip reader

Goat herders invented coffee after they...

Noticed that eating coffee berries made their goats very lively

Restaurant managers wait until after closing to conduct a physical inventory in order to get a more accurate assessment of the

Number of food items on hand

One way that coffee shop employees can provide efficient, quick service to customers is by being

Organized

Which of the following pairs of businesses are examples of direct competitors?

Outback Steakhouse and Longhorn Restaurant

The Luwak is a...

Sumatran wild-cat that cannot digest coffee beans

Suggestive selling works in __________ -service operations.

Table

A bottle of wine should always be stored horizontal.

That is right

The consumption of alcohol

Will not improve any of these

Before coffee berries were used to make a hot beverage, they were use to make

Wine

Where does a channel of distribution begin?

With the producer

When you drink coffee, the caffeine is effective in your bloodstream...

Within 10 minutes

The fermentation temperature of white wine is

between 12-22ºC

The fermentation temperature of red wine is

between 20-32ºC

When guests order wine by the bottle, servers should

bring the unopened bottle to the table resting on a white napkin or towel.

Climate

describes the weather that we may expect in a typical year

Acidity in food

increases the perception of body, sweetness and fruit

The wine tastes refreshing, your mouth is watering.

this the result of acidity in the wine