Hospitality Management Test Review #1
How much of food budget is spent away from home? %
48
100 largest chains own __%
50
__% of households have eaten out in the past month
98
Cost of sales is
Cost of products
FOH includes what?
Customers, Dining, Bar
Food cost is higher in
Fine dining
Some factors causing change in the hospitality industry include:
Technology, Economy, and competition
3 components of Molecular Gastronomy
1. Technical 2. Artistic 3. Social
Who are the stakeholders?
Workers, customers, managers
What are the main things the hospitality industry looks for?
Attitude and Character, Communication skills, and Business skills.
Off premise dining includes
Drive thru's, food trucks
What is the job benefit mix?
Experience and skills from previous jobs and how you apply them to your current job
Chains have strength in what 7 areas?
1. Brand recognition and Marketing 2. Site selection 3. Capitol 4. Purchasing economies 5. New product development 6. HR Development 7. Control and ISYS
What are the 3 attributes of fine dining
1. Fast casual 2. QSR 3. Fine dining
Hospitality students personal job concerns are about..
1. Income 2. Job satisfaction 3. Status
Profit in a business is treated in 2 ways
1. Return on Investment 2. Retained earnings
Major functions of the office include...
Accounting, Quality control, management
What other institutions are included in the hospitality industry?
Airlines, casinos
Eating is...
Biological
Control in the FOH includes
Cash exchange, guest interaction
The restaurant industry can be broken up into what 3 groups?
Chain, Independent, and franchise
Fast food is targeted towards..
Eating
What is meant by eatertainment?
Eating with entertainment
______of employees to make best decisions for guests in FOH
Empowerment
Impacts of tourism (Rebecca Liles)
Environmental, Social, and cultural
When we define the hospitality industry we mean
Food and shelter
Food cost percentage is
Food cost / sales
What is the name of a restaurant with its own building?
Free standing
The point of "One Industry" concept for student is that you have to
Generalize
The world hospitality is derived from what greek word
Hospice
Profit loss statement is also called
Income and expense statement
Food service in the near future is expected to increase/decrease?
Increase
Food service expenditures have increased/decreased?
Increased
Bottom line for increasing sales is
Meeting needs
Globalization?
Melting pot
What is a knowledge worker?
Most productive worker in todays society
NRA
National restaurant association
What is the reason that fine dining is decreasing?
No time or money
The largest growth segment in food service has been
Off premise
BOH includes what?
Office, kitchen, food prep
To be promoted in the industry, your best avenue is
Operations
Basic work of managers in the industry calls for
Operations/Profits Control Costs Serving Guests
Why would it be difficult to add delivery to an established restaurant?
Peak times are the same
POS stands for
Point of sales system
What does making a profit mean?
Positive returns
QSR stands for...
Quick service restaurant
Key responsibility of FOH is...
Serving the guest
Opening duties include...
Setup, cleaning, and restocking
Golden circle
Simon sinek's model that goes from why, to how, to what.
Dining is....
Social
In todays social context, work produces...
Something of value
The restaurant industry generates ____ of dollars in revenue
billions
An average check is Total sales divided by
customers
Controllable expenses are...
variable costs
