HR ANSWERS TEST 3

Which of the following statements is true about key jobs?

A job with a higher evaluation score than a particular key job would receive higher pay than that key job.

Which of the following statements is true about labor markets?

Competition for labor establishes the minimum an organization must pay to hire an employee for a particular job.

Which of the following is true about continuous learning?

Employees should continuously learn about their work systems to improve performance.

Which of the following exemplifies one of the most creative developments in human resource information systems technology?

HR dashboard

Which of the following statements is true of effective performance management?

It can tell top performers they are valued.

Which of the following statements is true of a progressive discipline system?

It communicates unacceptable behavior and responds to a series of offenses with increasing forcefulness.

Which of the following is a disadvantage of a pay structure that rewards employees for winning promotions?

It discourages employees from gaining valuable experience through lateral career moves.

Identify the correct statement regarding an employee assistance program.

It is a system supervisors can use to refer their employees for professional treatment when necessary.

Which of the following is an advantage of using results-oriented performance measurement?

It is relatively easy to link to the organization's goals.

Which of the following is a disadvantage of skill-based pay systems?

It may result in paying employees for skills they don't use.

Which of the following statements is true about a learning organization?

It supports lifelong learning by enabling all employees to continually acquire and share knowledge.

Jade is giving feedback to an employee who hopes to move into a supervisory role someday. Which statement represents the most effective kind of feedback?

Last week, when we had a problem, your comments shifted the team from complaining to problem solving.

Which of the following statements is true about the Fair Labor Standards Act (FLSA)?

Nonexempt employees are covered by FLSA and include most hourly workers.

Which of the following statements is true about a product market?

Organizations in a product market are competing to serve the same customers.

Which of the following statements is true about job-based pay structures?

Organizations may avoid change because it requires repeating the time-consuming process of creating job descriptions and related paperwork.

Which of the following statements is true of the FLSA requirements for overtime pay?

Overtime must be paid whether or not the employer specifically asked or expected the employee to work the extra hours.

Choose the correct statement about personal dispositions.

People with a positive core self-evaluation tend to experience job satisfaction.

Which of the following is a drawback of a comparable-worth policy?

Raising pay for some jobs places the employer at a disadvantage relative to employers that pay the market rate.

Under the FLSA, which of the following statements is true of child labor?

The FLSA's restrictions on the use of child labor apply to children younger than 18.

According to the hot-stove rule, which of the following qualities makes discipline more effective?

The consequences for breaking a rule are immediate.

Which of the following is a drawback of setting pay rates based strictly on a pay policy line?

The estimated pay for a job may not reflect conditions in the labor market.

Which of the following statements is true of equal employment opportunity laws?

The goal of these laws is for employers to provide equal pay for equal work.

Eli, a human resource manager, tells managers in his organization that following the system of progressive discipline requires written documentation at every step of the process. In which of the following situations could this be optional?

The manager reminds an employee that a minor first-time offense is against policy.

Which of the following statements is true about pay ranges?

The market rate or the pay policy line generally serves as the midpoint of a range for the job.

How can an organization protect itself against discrimination and unjust dismissal lawsuits?

The requirements for job success should be clearly communicated to employees.

What attitude do employees typically express toward performance feedback?

They appreciate regular feedback, because they want to know if they are on track.

Which of the following statements is true of compensable factors?

They are the characteristics of a job that a firm values and chooses to pay for.

Which of the following is a way in which organizations can promote job satisfaction?

They can make jobs more interesting.

Which of the following is a disadvantage of broad bands?

They reduce the opportunities for promoting employees.

Which of the following statements is true of high-performance work systems?

To develop a high-performance work system, organizations need to determine what kinds of people fit their needs and then locate, train, and motivate those special people.

Which of the following is a condition that contributes to high performance?

Work design gives employees the opportunity to utilize a variety of skills.

A work team can be empowered by

authorizing the team to make decisions traditionally made by managers.

The _____ performance management method requires managers to rate the frequency with which an employee has exhibited a behavior during a rating period.

behavioral observation scale

In which of the following ways do modern information systems contribute most directly to the creation of a high-performance work system?

by enabling organizations to give many employees access to information

How can data analytics improve the measurement of employees' performance?

by finding patterns in an employee's behavior

How can managers improve employee satisfaction with the feedback process?

by letting employees voice their opinions and discuss performance goals during the feedback process

Compensation systems can help create the conditions that contribute to high performance. Consequently, organizations can increase empowerment and job satisfaction by

communicating the basis for decisions about pay.

Which of the following is the first step in performance management process?

defining performance outcomes for company division and department

"Performance management serves as a basis for improving employees' knowledge and skills." This statement corresponds to which of the following purposes of performance management?

developmental purpose

Which of the following would most likely aid in the formation of a high-performance work system?

employees' rewards and compensation that relate to the company's financial performance

Historically, if an organization and employee do not have a specific employment contract, the employer or employee may not require a specific time to end the employment relationship. This is referred to as the _____ doctrine.

employment-at-will

Pay policies are one of the most important human resource tools for

encouraging desired employee behaviors.

Employees with negative affectivity are inclined to

experience feelings of anger, contempt, fear, and guilt.

What is the name of the rating error that leads employees to believe that no aspect of their performance needs improvement?

halo error

Job design aimed at empowerment

includes access to resources.

Lydia, a supervisor, is meeting with an employee whose performance has deteriorated since the previous year. The employee used to do the same work well, so Lydia believes the problem is not likely to be related to ability. Which of the following responses would be most likely to help in this situation?

investigating whether the employee feels she has been treated fairly

Bella, an employee at Lavender Holdings, was suspended for two weeks for drug use. Six months later, she was fired from the job because her productivity did not show any improvement even after undergoing treatment for drug use. Which of the following is the form of discharge experienced by Bella?

involuntary turnover

The Workers' Adjustment Retraining and Notification Act requires that

organizations with more than 100 employees give 60 days' notice before any closing or layoff that will affect at least 50 full-time employees.

Johanna, a professional counselor, was recently asked to talk to an ex-employee of Highlanders Corp., a manufacturing company, about his performance issues. Johanna talked to this ex-employee about his grief and fear, as well as some strategies for finding a new job. Which of the following roles is Johanna performing?

outplacement counselor

In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is engaging in

physical job withdrawal.

Organizations under pressure to cut labor costs may respond by

postponing hiring decisions.

Carol is a single mother who works full-time and attends to the needs of her two young children. Carol has opted to work from home for a short period after one of her children suffered a fractured arm while playing soccer. Even though she works from home, she often feels a lot of pressure in balancing her work and looking after her children. Which of the following is being experienced by Carol?

role conflict

When in situations they dislike, employees with positive core self-evaluation tend to

seek change in socially acceptable ways.

According to your text, a number of techniques are available for measuring HRM's effectiveness in meeting its customers' needs depending on the situation. These techniques include reviewing a set of key indicators, measuring the outcomes of _____, and measuring the economic value of HRM programs.

specific HRM activity

Which of the following helps performance management meet the goals of supporting strategy and developing employees?

specific feedback

The three things human resource management needs to define in a customer-oriented approach are

the customer groups, the customer needs, and the activities required to meet those needs.

As a predictor of job dissatisfaction, nothing exceeds

the nature of the task itself.

Identify the statement that accurately characterizes behavioral approaches to performance measurement.

they link the company's goals to the specific behavior required to achieve those goals

Identify a way in which an organization can promote fairness and reduce political behavior in the appraisal system.

train managers to use the appraisal process

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. In this context, greater efficiency means the HR department

uses fewer and less-costly resources to perform its functions.