HR Ch. 1

To allow employees to make their greatest possible contribution to company productivity and competitiveness, HR needs to do which of the following?

manage both internal and external environmental factors

In companies that are expanding in global markets, HRM practices specifically need to be aligned with which of the following?

management of employees in separate countries, cultural factors in other countries

The HRM dimension of assessment and development of Human Resources deals specifically with which of the following?

measuring employee's performance, identifying the work interests and goals of employees, preparing employees for future work roles in the company

Core values of total quality management (TQM) include which of the following?

measuring progress with feedback based on data, designing processes to meet customer needs, training employees well

Which of the following are characteristics of virtual teams?

members rely almost exclusively on technology, such as videoconferencing, to interact with each other, members may live in different countries

The process of exporting jobs from developed to less developed countries is called:

offshoring

Which of the following terms refers to the practice of having another company provide services?

outsourcing

HRM involves what is referred to as:

people practices

On the balanced scorecard, measurement of HRM practices is done by assessing:

people, process, and productivity

The amount of time that the HRM function devotes to ____________ is decreasing.

performing administrative duties

Which of the following are factors that influence human resources requirements?

promotions, retirements, customer needs for new products or services

The HRM dimension of compensating Human Resources deals specifically with which of the following?

providing employees with benefits, creating pay systems, rewarding employee contributions

The HRM dimension of acquiring and preparing Human Resources deals specifically with which of the following?

recruiting employees, training employees, selecting employees

Which HR function includes interviewing job applicants?

recruitment and selection

What is the term for moving jobs to the United States from overseas?

reshoring

Which of the following are factors that influence Human Resources requirements?

retirements, promotions, customer needs for new products or services

___________ refers to giving employees online access to, or apps which provide, HR issues such as training, benefits, compensation, and contracts; enrolling online in programs and services; and completing online attitude surveys.

self-service

Which of the following statements is true about education and experience for HR professionals?

some HR professionals have master's degree in business management

Which of the following relates specifically to the HR professional's competencies of technical expertise and practice?

staying abreast of laws pertaining to work and labor and applying them to the company

Which of the following are considered HR product lines?

strategic partner, administrative services and transactions, business partner services

Which of the following are characteristics of countries that are considered likely new emerging markets?

strong infrastructure, business-friendly regulations

Companies use attitude or opinion __________ to measure employee engagement.

surveys

Which term refers to a company's ability to meet its needs without sacrificing the ability of future generations to meet their needs?

sustainability

According to a survey conducted by the Society for Human Resource Management, the primary activities for HR professionals involved performing:

the HR generalist role

Which metric allows managers to assess company performance based on how well stakeholders' needs are met?

the balanced scorecard

Why do knowledge workers have many job opportunities?

they have skills that are in demand, they have acquired information important to prospective employees

How do companies use the balanced scorecard?

to ensure HRM activities are linked with company's overall strategy, to determine how well the HRM function is contributing to the company's strategic objectives

How can social networking be utilized in the workforce?

to recruit potential employees, to connect with customers, to share information

A company-wide effort to continuously improve the ways people, machines, and systems accomplish work is called:

total quality management

What are the ways that the HRM can increase the value of a company's intangible assets?

training employees, compensating employees appropriately, hiring educated employees

In the United States, 46.5 million job openings are projected to occur by 2026. The majority of these openings will be due to which of the following?

workers retiring from the workforce, workers switching careers

The balanced scorecard depicts a company's performance from the perspectives of which of the following?

workers, customers, shareholders

The Sarbanes-Oxley Act of 2002 sets strict rules regarding:

company actions

What are considered the fundamental principles of right and wrong by which employees and companies interact?

ethics

Which of the following refers to the demonstration that Human Resources practices have a positive influence on the company's bottom line or key stakeholders?

evidence-based HR

What is the main reason a company sends jobs to other countries?

labor costs

What is the objective of the Six Sigma process?

to fulfill customers' needs in a timely manner

Which of the following principles are present in ethical organizations?

workers feel accountable for the company's actions, workers are motivated by the company's vision, all stakeholders are treated fairly

Professional certification demonstrating a foundational knowledge in Human Resources is available through which of the following?

Society for Human Resource Management, Human Resources Certification Institute

True or False: As a result of the Sarbanes-Oxley Act, HR executives are being added to companies' board of directors.

True

What is the term for a company system that acquires, stores, manipulates, analyzes, retrieves, and distributes HR information?

a Human Resource Information System

What type of system would a company implement if it wanted employees and technology to work as well as possible together?

a high-performance work system

A way to organize the HR function that includes centers of expertise, service centers, and business partners is called:

a shared service model

What type of managerial style is needed for a company to take advantage of employees' knowledge?

a style that focuses on empowerment

Based on work by the U.S. Bureau of Labor Statistics, which of the following industries are projected to add no jobs between 2016 and 2026?

agriculture, production and forestry

Employees in today's economy want which of the following from the company that they work for?

an accommodating work schedule, monetary motivation

To implement a successful talent management program, HR practices must do which of the following?

be aligned with business needs, support the company's business goals

The HRM function is devoting increasing amounts of time to which of the following?

being a driver of change within the company, speaking out for employees, being a strategic business partner

Which of the following activities are performed by HR generalists?

benefits administration, labor relations, recruiting

What are the most important incentives that companies can offer employees for their contributions to the company?

benefits, interesting work, pay

What is the term for information gleaned from a variety of sources that is used to make evidence-based HR decisions?

big data

Managing employee talent falls into which HR product line?

business partner services

Which of the following are ways in which companies enter international markets?

by building service centers in other countries, by building overseas manufacturing facilities, by entering into alliances with foreign companies

Which of the following are ways that HRM contributes to sustainability?

by helping employees meet the company's "triple bottom line", by encouraging the company to meet the needs of all its stakeholders

Which of the following are ways in which hiring and supporting a diverse workforce helps a company have a competitive advantage?

by retaining good employees, by helping market products to a culturally diverse consumer base, by increasing the level of creativity within the company

Managing Human Resources in a company in which employees are members of a union requires knowledge about the ________ bargaining process.

collective

Companies are starting to calculate health care premiums for workers based on their participation in _______ programs, although the legality of some of these practices is still being discussed.

continuing education

As part of the area of assessment and development, HRM addresses:

creating a supportive work environment for employees

Problem solving in an organization tends to generate the most useful results when the workforce is:

culturally diverse

The degree to which employees are fully involved in their work combined with the strength of their commitment to their jobs and company is called:

employee engagement

Which of the following are trending legal issues regarding the employment that the HRM function should be aware of?

employment of illegal immigrants, the use of arbitration agreements, classification of workers as independent contractors or full-time employees

Which of the following occupational groups is projected to grow fastest through 2026?

health care support

Which of the following are considered intangible assets of a company?

human capital, intellectual capital, social capital

High-performance work systems are shown to contribute to:

increased productivity and financial performance

Which of the following have nontraditional work arrangements?

independent contractors, on-call workers, temporary workers

Workers employed within a company are referred to as the:

internal labor force

In which of the following ways has the internet affected HRM?

it has saved HR time spent on records maintenance and other administrative tasks, it has resulted in an increase in self-service

Which of the following are true of change in the business world?

it refers to the undertaking of a new concept of behavior of a company, in today's fast-cycling business atmosphere, change cannot be avoided

Employees who own the intellectual means of producing a product or service are called _________ workers.

knowledge

What are the implications of the changing economy for the workforce?

knowledge workers are becoming increasingly necessary to a company's success

The concept of doing more with less effort, time, equipment, and space while giving customers what they want is called:

lean thinking

A company that enables all employees to continually acquire and share knowledge is called a _________ organization.

learning