HR Ch 1 vocab

As part of today's job culture new employees are assigned mentors who guide the new employee through on-the-job training as well as the culture of the company. This is known as ________ capital. A) social B) customer C) human D) intellectual E) financial

A

Which of the following HR competencies focuses on the ability to manage interactions with and between others with the specific goal of providing service and organizational success? A) Relationship management B) HR technical expertise C) Organizational navigation D) Ethical practice E) Business acumen

A

Virtual teams

Any team that doesnt meets face-to-face, instead relying on email, voice mail, video conferencing, file sharing, websites, wiki pages, or other IT tools.

Distribution channels are an example of ________ capital. A) social B) customer C) human D) intellectual E) financial

B

Often someone new to HR will be assigned to the ________ HR department to manage employee data and information systems functions. A) job analysis and description B) record keeping and workforce analytics C) attitude surveys and labor law compliance D) orientation and skills training E) talent and change management

B

The training and development function of an HR department includes A) job analysis. B) orientation. C) performance measures. D) attitude surveys. E) policy creation.

B

Which of the following HR competencies focuses on the ability to apply the principles of HR management to contribute to the success of a business? A) Relationship management B) HR technical expertise C) Organizational navigation D) Ethical practice E) Consultation

B

Mani is unsure of which 401K and retirement plan will meet his needs. He should make an appointment to see a counselor who works with A) training and development. B) employee relations. C) compensation benefits. D) employee data and information systems. E) legal compliance.

C

When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success, he is being evaluated on his competency in A) relationship management. B) organizational navigation. C) business acumen. D) business communication. E) ethical practice.

C

When an HR professional is evaluated on how well she embraces inclusion and how effectively she works with diverse populations, she is being evaluated on her competency in A) organizational navigation. B) HR technical expertise and practice. C) global and cultural effectiveness. D) business acumen. E) critical evaluation.

C

________ is a systematic, planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers. A) Performance appraisal B) Workforce analytics C) Talent management D) Training and development E) Employee engagement

C

Gig economy

Companies that rely primarily on nontraditional employment to meet service and product demands are competing in the gig economy. - a labor market characterized by the prevalence of short-term contracts or freelance work as opposed to permanent jobs. -Between 20-35% of the total U.S. workforce -Workers set their own schedule and do not work for a company -Offers flexibility

knowledge workers

Contribute specialized knowledge Share knowledge and collaborate on solutions In demand because companies need their skills and jobs requiring them are growing

Che was being recruited by a competitor due to her success at her current company in getting several new patents. This is an example of ________ capital. A) social B) customer C) human D) intellectual E) financial

D

Traditionally, the HRM department was primarily a(n) A) proactive agency. B) finance expert. C) employer advocate. D) administrative expert. E) payroll expert.

D

Google employs the practice of team building and rewards ideas that are outside the box. They are likely to have ________ compared to a company with low engagement. A) lower retention B) lower empowerment C) poorer customer service D) lower productivity E) lower turnover

E

Holly was hired recently by her firm to provide coaching to a work unit that is underperforming. This is part of the ________ function of HR. A) recruitment and selection B) compensation and benefits C) employee relations D) personnel policies E) performance management

E

Mobile devices

HR information system

Often someone new to HR will be assigned to the ________ HR department to manage employee data and information systems functions.

HR or workforce analytics

Shared service model

Includes centers of expertise or excellence, service centers, and business partners Central place for administrative and transactional tasks

Internal Labor Market

Labor markets in which workers are hired into entry level jobs and higher levels are filled from within, consists of the firm's current employees

Alpha Consulting provides HR services to small companies that do not need full-time HR. Contracting with Alpha Consulting is known as

Outsourcing

HR Dashboard

a display of a series of HR measures, showing human resource goals and objectives and progress toward meeting them

high-performance work system

a set of management practices that attempt to create an environment within an organization where the employee has greater involvement and responsibility.

Total Quality Management (TQM)

consists of 5 core values 1. Methods and processes are designed to meet internal and external customers' needs. 2. Every employee receives training in quality. 3. Promote cooperation with vendors, suppliers and customers. 4. Managers measure progress with feedback based on data. 5. Quality is designed into a product or service so that errors are prevented rather than being detected and corrected.

Sustainability

defined as the company's ability to meet its needs without sacrificing the ability of future generations to meet their needs. For example, a company must meet the needs of stakeholders.

evidence-based HR

demonstrating that HR practices have a positive influence on the company's bottom line or key stakeholders. It requires using HR or workforce analytics that uses quantitative and scientific methods to analyze data from HR decisions, financial statements, employee surveys and other data-sources to show the value of HR practices and how they contribute to business strategy and goals.

learning organization

embraces a culture of lifelong learning, enabling all employees to continually acquire and share knowledge.

Empowering

giving employees responsibility and authority to make decisions

intangible assets

include human capital, customer capital, social capital, and intellectual capital. Intangible assets are equally or even more valuable than financial and physical assets, but they are difficult to duplicate or imitate.

Stakeholders

include shareholders, the community, customers and all other parties that have an interest in seeing that the company succeeds.

Nontraditional employment

includes the use of independent contractors, freelancers, on-call workers, temporary workers, and contract company workers. Companies that rely primarily on nontraditional employment to meet service and product demands are competing in the gig economy.

External Labor Market

individuals who are actively seeking employment Average age of workforce will increase Increased workforce diversity Immigration will affect size and diversity Generational difference with five generations Gender and racial composition of the workforce

Talent Management

is a systematic, planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers.

Balanced Scorecard

is a tool used by managers that gives them an indication of the performance of a company based on the degree to which stakeholder needs are satisfied; it depicts the company from the perspective of internal and external customers, employees, and shareholders.

Lean Thinking

is a way to do more with less effort, time, equipment, and space, but still provide customers with what they need and want.

Malcolm Baldrige National Quality Award

promotes quality awareness, to recognize quality achievements, and to publicize successful quality strategies. The categories of examination include: leadership, measurement, analysis and knowledge, strategic planning, workforce, operations, customer focus and design improvement.

Offshoring

referred to the process of relocating a business or business process to another country in order to benefit from reduced labor costs or a more beneficial regulatory environment.

Corporate Social Responsibility

refers to a business model that helps a company be socially accountable for itself, stakeholders, and the public. Examples include philanthropy or volunteer efforts.

competitiveness

refers to a company's ability to maintain and gain market share in its industry. Competitiveness is related to company effectiveness, which is determined by whether the company satisfies the needs of stakeholders (groups affected by business practices). Important stakeholders include stockholders who want a return on their investment; customers who want a high-quality product or service; and employees who desire interesting work and reasonable compensation for their services.

Big data

refers to information merged from HR databases, corporate financial statements, employee surveys, and other data sources to make evidence-HR decisions and show that HR practices influence the organization's bottom line, including profits and costs.

Change

refers to the adoption of a new idea or behavior by a company. Technological advances, changes in the workforce or government regulations, globalization, and new competitors are among the many factors that require companies to change.

employee engagement

refers to the degree to which employees are fully involved in their work and the strength of their commitment to their job and the company. Passionate about his or her work Committed to the company and its mission Works hard to contribute Measured with attitude or opinion surveys

Human Resource Management

refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance

Outsourcing

refers to the practice of having another company provide services such as a vendor, third party, and consultant.

Social Networking

refers to websites such as Facebook, Twitter, and LinkedIn, and wikis and blogs that facilitate interactions between people usually around shared interests.

When Joe responded to Terri's email about how to find information on benefits and compensation, Joe was providing

self-service

self-service

system in which employees have online access to information about HR issues and go online to enroll themselves in programs and provide feedback through surveys -Reducing HRM role in administrative tasks, maintaining records, and providing self-service to employees Shift to self-service gives employees access to many HR issues -HR managers have more time to work on employee issues

Six Sigma Process

system of measuring, analyzing, improving, and controlling processes once they meet quality standards.

Reshoring

the practice of bringing manufacturing and services back to the U.S. from overseas. It's a fast and efficient way to strengthen the U.S. economy because it helps balance the trade and budget deficits, reduces unemployment by creating good, well-paying manufacturing jobs, and fosters a skilled workforce.

Cloud Computing

the practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer.

Ethics

the principles of right and wrong that guide an individual in making decisions, moral decision making and principles

HR or workforce analytics

uses quantitative and scientific methods to analyze data from HR decisions, financial statements, employee surveys and other data-sources to show the value of HR practices and how they contribute to business strategy and goals.