HR Exam #2

______ is the negotiation process resulting in a contract between union employees and management that covers employment conditions.

Collective bargaining

The major provisions of the ______ cover minimum wage, overtime issues, and child labor rules.

Fair Labor Standards Act

Equity theory is the principle that when jobs are distinctly different but entail similar levels of ability, responsibility, skills, and working conditions, they are of equal value and should have the same pay scale.

False

Functional conflict prevents the achievement of individual and organizational objectives.

False

Kelsey received a written warning after she slowed the production line twice last week when she could not keep up with her section. This happened at least four times the previous week to Takeshi. However, Takeshi only got an oral warning. The discipline of Kelsey appears to violate which Just Cause test?

Has the company applied its rules, orders, and penalties evenhandedly and without discrimination to all employees?

The union would like to negotiate with management. However, management sent Brian as their representative. The union would prefer to work with Raghib. Therefore, the union is refusing to negotiate until management allows Raghib to be its representative. The union is likely in violation of the ______.

Labor Management Relations Act of 1947 (LMRA—Taft-Hartley Act)

______ was passed to offset some of the imbalance of power given to labor by previous laws and included a list of unfair practices by unions.

Labor Management Relations Act of 1947 (LMRA—Taft-Hartley Act)

The union has not filed copies of its constitution, bylaws, and annual financial reports with the federal government. The union is likely in violation of the ______.

Labor Management Reporting Disclosure Act of 1959

When determining why an employee is not performing up to potential, a manager should use the performance formula, which is ______.

Performance = Ability x Motivation x Resources

Outside of the human resources department, the ______ is probably still the training result measure with the most meaning.

ROI

______ was passed to significantly limit the potential for railroad strikes to affect interstate commerce; it was later expanded to include airlines.

The Railway Labor Act of 1926 (RLA)

Acme Global is closing one of its plants immediately and laying off all 200 workers. As part of the closure, Acme Global will give each employee at the plant 60 days of pay and benefits. This will help Acme Global to be in compliance with the ______.

Worker Adjustment and Retraining Notification Act of 1988 (WARN)

At Acme Global, customer service is a top priority. However, Michael's latest performance appraisal focused exclusively on his poor critical thinking skills and his lack of knowledge of the company's technology. What aspect of good performance appraisals does Michael's appraisal appear to be missing?

a basis in mission and objectives

Atandwa earns $12 per hour during regular shifts. However, when he has to work the night shift, his pay goes up to $14 per hour. This part of his compensation is considered ______.

a wage and salary add-on

Quinn is asking questions about employees' knowledge, experience, education, skills, and training to do a particular task without direction. Quinn is examining the ______ aspect of employee capability.

ability

In setting the base pay rate for new jobs at her organization, Alexis is doing an assessment of how much she can afford to pay. She is considering ______.

ability to pay

Mallory would like to attract better workers and enhance her organization's employment brand. Adopting a(n) ______ organizational philosophy on compensation could help her achieve her goals.

above-market

Ryan's manager provided him with a performance appraisal that covered the past 6 months. Ryan asked his manager on what the appraisal was based. Ryan contends that his manager only came to Ryan's work area once or twice in the past 6 months and could not possibly know enough about Ryan's work to write an appraisal. What aspect of good performance appraisals does Ryan's appraisal appear to be missing?

acceptability

______ dispute resolution includes a series of tools, most commonly either mediation or arbitration, that parties in conflict can use to resolve their disagreements without going through the process of litigation.

alternative

When appraising a paramedic, Derrick based his appraisal on the individual's performance on emergency diagnostic and treatment procedures. It appears that Derrick is basing his appraisal on ______.

behaviors

Katrina's organization is hiring for low-skilled jobs in an industry where unemployment is high and it is easy to find replacement workers. Adopting a(n) ______ organizational philosophy on compensation could allow her to hire plenty of workers

below-market

Trevor is well-liked by his manager and all his coworkers. He is fun to be around and makes people laugh. His work performance is average, but his manager gave him an excellent rating on his performance appraisal. It is likely his manager made an error due to _____

bias

Kelli is working to lower the number of pay levels at Acme Global. There are currently 20 pay levels and Kelli is working to combine multiple pay levels until there are only five pay levels at Acme Global. What Kelli is doing is called ______.

broadbanding

Allie assigned Monte three duties to perform before the close of business today. Allie asks Monte to paraphrase her requests to ensure he fully comprehends the assignment. Allie is ______.

checking for understanding

Anya is looking for a method of training her employees that will provide consistent knowledge and information about company policies to a large number of people. Anya's best choice of training method would be ______ training.

classroom

Acme Global's ______ states that employees will treat one another with respect, be professional and ethical at all times, and always protect confidential information

code of conduct

The ______ is the organization's mechanism for identifying the ethics and values of the firm, and it serves as a guide to individual action.

code of conduct

During his performance appraisal, Julian mentioned that he was having difficulty keeping client records up-to-date because the computer system was antiquated. As a result, the department decided to replace both the software and hardware in Julian's department. As a result, Julian's department's performance increased. This is an example of the ______ rea

communication

Tomo received a low score on his performance appraisal because he did not create project-specific data management plans as part of his job as a clinical data manager. However, Tomo has not received training on creating such plans. He did not mention this fact during his appraisal, nor did his manager ask. Consequently, he will likely get a low score on this part of his appraisal again next year. This suggests Tomo's appraisal falls short of which reason for conducting performance appraisals?

communication

. ______ costs are frequently the largest part of total production costs at today's business organizations.

compensation

After she complained about a hostile work environment in her department, Erika's managers started criticizing her work daily and giving her reprimands for not doing work to which she was not assigned. Eventually, Erika could not stand the pressure and quit. It is likely Erika experienced ______ discharge

constructive

After James reported misappropriation of assets to the hospital's administrators, his supervisor started scheduling him to work undesirable shifts when he could not adequately perform his duties. James eventually quit his job. It appears James experienced ______.

constructive discharge

Maria is having difficulty with her job as a retail sales clerk. She is enthusiastic about her job, and is good at parts of it, but her manager has noted that she does a poor job of describing the merchandise to customers and explaining its use and care. According to situational management, her manager should use a(n) ______ management style to manage Maria's performance problem.

consultive

Rahul noticed that Jacob's work has been slipping. Jacob has been coming to work late and turning in projects after deadlines. When asked, Jacob simply said that he was sorry for being late and would try to do better. After a week with no improvement, Rahul called Jacob into his office and asked if Jacob was aware of the employee assistance program that is free for Jacob to use. Rahul was providing ______ to Jacob.

counseling

______ is the process of changing the company structure to get rid of some of the vertical hierarchy (reporting levels) in an organization.

delayering

To overcome his employees' resistance to change, Daniel constantly looks for better ways to do things. He tries to show employees that he has their best interests at heart and he encourages employees to suggest changes. Daniel is trying to ______ to overcome resistance to change.

develop a positive trust climate for change

Krista focuses on directing and controlling behavior among her employees to ensure that tasks get done. She tends to closely oversee performance. Krista's interaction with employees is ______ behavior.

directive

At the end of the selection process at Acme Global, all new employees are required to pass a physical exam that includes a urinalysis. This is part of management's right to establish ______.

drug testing

Andrei was accused of stealing office supplies and fired immediately. It would appear that Andrei's right to ______ was violated.

due process

Managers should not give advice on how to solve personal problems such as a relationship difficulty. In such cases, the appropriate thing to do would be to refer the employee to a(n) ______ program if one were available.

employee assistance

______ allows the company or the worker to break the work relationship at any point in time, with or without any particular reason, as long as no law is violated.

employment-at-will

In the stages of career development, the ______ stage is the period of time during which the individual becomes concerned with building a skill set, developing work relationships, and advancing and stabilizing their career.

establishment

Remy is preparing to conduct a performance appraisal. She has scheduled the interview and asked the employee to conduct a self-assessment. She has assessed the employee's performance and identified both strengths and area for improvement. During the interview, she will ask the employee to talk and also listen to the critique of the employee's performance. Remy is preparing for a(n) ______ performance appraisal interview.

evaluative

Martha was promised a 10% raise if she wins a contract with the city government. Martha could use the money to pay off some debts. However, she happens to know that another company is very close to securing the contract. There is a slim chance that she could win the contract away from the other organization, but she does not believe she can do it. According to expectancy theory, Martha is unmotivated to try to win the contract because she lacks ______.

expectancy

______ theory proposes that employees are motivated when they believe they can accomplish a task and that the rewards for doing so are worth the effort

expectancy

After a long interview process, Miguel called Joseph to offer him the job. Over the phone, Miguel described the pay and other benefits of the job. Joseph accepted the offer. The two now have a(n) ______ contract.

express

______ negotiations are generally preferred because negotiators can see the other person's nonverbal behavior and better understand objections.

face-to-face

Competency models analyze the difference between what is currently occurring within a job or jobs and what is required—either now or in the future—based on the organization's operations and strategic goals.

false

Employee development identifies the knowledge, skills, and abilities needed to perform a particular job in the organization.

false

Evaluation is mentally classifying a person into an affinity group and then identifying the person as having the same assumed characteristics as the group.

false

Performance appraisal is the process of identifying, measuring, managing, and developing the performance of the human resources in an organization.

false

Brittney recently read that once-a-year performance appraisals are ineffective. In response, she is asking all her managers to begin providing monthly performance appraisals to all their employees. Each manager has 30 employees and balk at the idea of providing that many performance appraisals each month. What aspect of good performance appraisals does Brittney's plan appear to be missing?

feasibility

Ryan feels strongly that an expansion into a new market would be a disaster for the organization right now. While others are talking about the opportunities that are available through an expansion, Ryan is using his authority as an expert on the product line to shoot down everyone's argument. It appears Ryan is using a(n) ______ conflict management style.

forcing

All first-line managers at Acme Global who have attended the organization's series of leadership training session have been promoted to middle management within a year. Karida attended the sessions but did not get promoted within a year's time. Karida feels a(n) ______ contract was broken.

implied

If Auli'i reaches her sales goals for this quarter, she will receive a $2,000 bonus. This part of her compensation is considered ______.

incentive pay

In expectancy theory, ______ is the perception that a particular level of performance is likely to provide the individual with a desired reward.

instrumentality

Yashar has received steady pay increases over the years for his solid sales performance. This year, the organization merged with another organization and money has become tight. Yashar doubts there's any money available for raises. Therefore, he has not been motivated to work as hard. According to expectancy theory, Yashar is unmotivated because ______ is lacking.

instrumentality

In business, ______ is any relatively permanent change in behavior that occurs as a result of experience or practice.

learning

Brandon was injured at work when a belt on the machine he was working on came off. He had reported to management that the belt looked frayed and that the machine was 2 months overdue for its scheduled maintenance. However, the machine had not been serviced. It would appear that Brandon's right to ______ was violated.

life and safety

Bree went into her performance appraisal interview expecting to hear what a great performer she was and that she was getting a promotion. Instead, her manager pointed out some important areas in which Bree needed to improve if she wanted to continue to advance in the organization. As a result, Bree plans to focus on those areas of improvement in hopes of getting the promotion next year. This is an example of the ______ reason for conducting performance appraisals.

motivation

In anticipation of tax season, Micah is working with the organization's tax preparers to determine their knowledge of current tax laws. Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals. If he finds they cannot provide this service, he will implement training to bring everyone up to speed. What Micah is conducting is a ______.

needs assessment

Jelena told her employees that if a union formed, it would be disastrous for the organization and the plant where they all worked would likely have to close. It appears that Jelena violated which of the NLRB's NO TIPS rules regarding what management cannot do during a labor election

no threats

Allie is showing Nadim how to process certain types of laboratory specimens. Allie always works one-on-one with new hire employees. Nadim and Allie are engaged in a training activity known as ______.

on-the-job training

Tony thought the boss would not notice if Tony took a 2-hour lunch break when the work pace was slow. Tony was wrong. The boss was livid and reprimanded Tony in front of the entire team. As a result, Tony always makes sure he is back from his lunch break on time. What Tony experienced was ______.

operant conditioning

As a new employee at Acme Global, Frederick just spent the morning learning about the organization's policies and procedures. He went to lunch with his new coworkers and spent the afternoon filling out forms with the human resources department. What Frederick experienced was ______.

orientation

Most research evidence shows that self-assessments tend to ______ the individual's ability to do a job.

overestimate

Vithika just explained a new assignment to Todd. He stated that he would begin work on it immediately. Vithika said, "Just to make sure I explained this assignment correctly, could you tell me what you are going to do?" Vithika is asking Todd to engage in ______.

paraphrasing

Alyssa's manager has asked her to complete a review of her past 6 months on the job. Next week, Alyssa will sit down with her manager to go over the review and receive her manager's feedback on her work for the past 6 months. Alyssa and her manager are engaged in ______.

performance appraisal

Lian found several job duties that were listed on her subordinate's job description which are no longer part of the job. Also, the company recently updated its strategic plan. Based on the new plan, Lian will add some related job duties to her subordinate's job and communicate with her subordinate about the changes. Lian is engaged in ______.

performance management

Thom refused his employer's request to falsify the contents of a report to the Department of Labor. The employer subsequently discharged Thom for insubordination. In his wrongful discharge suit, Thom would be able to argue the ______ exception to at-will-employment?

public policy

On Friday, Alexander left work 2 hours early and went to happy hour with friends. He did not tell anyone he was leaving and did not complete his work for the week. On Monday, Alexander was called into his boss's office and given a reprimand. He will now have to check in with his boss when he arrives and when he leaves. What Alexander experienced is ______.

punishment

After training, Dinesh completed an assessment form that asked him to rate several statements such as "This training was effective" and "I feel competent in the skills covered in this training." Anthony rated each statement on a scale of strongly disagree to strongly agree. Dinesh completed a ______ assessment of training.

reaction

Binyamin knew his performance appraisal was coming up in one month. He spent that month coming to work early and staying late. As a result, he got an excellent rating on his performance appraisal when his performance for the entire year had only been average. It is likely his manager made a ______ error.

recency

An organization must complete an assessment of estimated ______ from business operations and determine what percentage of revenues can or should realistically go toward compensation costs.

revenues

After the 2011 tsunami hit the coast of Japan, Tokyo Electric Power informed its employees as to the dangers and consequences of working on the nuclear power reactors and gave them the option to voluntarily agree to work on the reactors. By allowing employees to voluntarily agree to work on the reactors and not forcing them to do the work, the organization was ensuring the employees' ______.

right of free consent

Individuals in a modern organization have the ______, which is the right of the individual to know what they're being asked to do and the possible and probable consequences of that action to the individual or others, either inside or outside the organization

right of free consent

Ananda, over her objections, was required by her boss to do something that was significantly against her own values and societal norms. Her supervisor violated Ananda's ______.

right of freedom of conscience

In an organization, employees do not need permission to exercise their ______.

rights

______ are things a person in a society is allowed to do without any permission required from an authority.

rights

Kathleen's manager has asked her to attend training on data analysis techniques. However, Kathleen feels that she never learned how to properly use a spreadsheet and that she will fail at the more difficult analysis techniques that require spreadsheet use. It appears that Kathleen's ______ for the training is low.

self-efficacy

Patrico is looking for a method of training his employees for complex situations. He would like a method that allows employees to try out experimental solutions to a problem and receive feedback on how they did. Patrico's best choice of training method would be ______ training.

simulation

Samaya arrives at work 15 minutes early every day. When Dillon arrives right on time each day, he notices that the boss has already given Samaya the best assignments. Dillon decides to start arriving 20 minutes early to try to get the better assignments. What Dillon is experiencing is ______.

social learning

Casey's performance appraisal indicated that she was good at managing client relationships. Casey asked her supervisor for more details and was simply told, "you just do a good job in that area." What aspect of good performance appraisals does Casey's appraisal appear to be missing?

specificity

Brisa recently had a baby. When she returned from maternity leave, her manager assumed that she would want to work fewer hours and would be distracted by things at home. Although Brisa's performance remained as high as it had been before the baby, her boss gave her lower marks on her performance appraisal. It is likely her manager made an error due to ______.

stereotyping

Lupita is teaching employees how to use the company's new software needed for their jobs. The knowledge, skills, and abilities they are learning will help them succeed in their work. Lupita is providing ______ to employees.

training

Nicole is rating her employees on ______ when she assigns them scores on items such as "conscientiousness" and "inquisitiveness."

traits

Efficiency wage theory says that if a company pays higher wages, it can generally hire better people who will in turn be more productive.

true

In situational management, an autocratic style is high in direction and low in supportiveness.

true

The 360-degree evaluation format tends to be most valuable if it is used for purposes of individual development, rather than to make administrative evaluative decisions.

true

The code of conduct is the organization's mechanism for identifying the ethics and values of the firm, and it serves as a guide to individual action.

true

Will has been very meticulous in managing his employees. They have come to believe that he will do exactly what he says he will when he interacts with them. This is the concept of ______.

trust

Mimi is redesigning the compensation mix at her organization to include more family-friendly benefits such as child and elder care. Mimi is considering ______.

types of compensation

In expectancy theory, ______ refers to the value a person places on the outcome or reward, because not all people value the same reward.

valence

Jacob's manager asks him to organize a blood drive for the organization. The manager tells Jacob that if he accepts the assignment, he will be awarded Employee of the Month. Jacob has organized blood drives in the past and knows how much work is involved. He does not doubt that his manager can deliver on the promise of the award. However, Jacob has always thought that the award was silly. According to expectancy theory, Jacob is unmotivated to accept the assignment because ______ is lacking.

valence

Jungmin's job as a biomedical engineer involves conducting research on the engineering aspects of the biological systems. Most important are his written reports on his findings. Jungmin's supervisor based Jungmin's performance appraisal on the reports. It is likely that Jungmin's performance appraisal is ______.

valid

Social learning is also called ______ learning.

vicarious

Rebecca's manager has asked her to attend training on the department's new process for completing purchase orders and soliciting bid proposals. However, Rebecca likes the current process for doing these tasks and sees no reason to change it. Therefore, she refuses to attend the training. It appears that Rebecca's ______ to attend training is low.

willingness

Matthew's manager disciplined him for spending 3 hours each day on social media instead of doing his work. This is an example of a consequence of ______.

workplace monitoring

Mengya was one of the organizers behind a movement to unionize the employees at her workplace. In response, she was fired. It is likely that Mengya experienced ______ discharge.

wrongful