HR EXAM 2 (CH. 5-10)
cognitive skills
Janice was given a test of her physical ability because the job will require lifting and carrying. On which of the following abilities would she not be tested ideally?
to focus attention on a problem and provide a benchmark for determining the relative success of any programs aimed at redressing a pending labor shortage or surplus.
The purpose of setting specific quantitative goals is
progression of withdrawal
The theory of _________ states that dissatisfied individuals enact a set of behaviors to avoid their work situation.
True
Thinking strategically, motivating others, and fostering teamwork are all competencies.
Ramone Timm, an emergency room nurse
Which of the following people most likely would be motivated by prosocial motivation?
job rotation
Which of the following practices best helps employees gain an overall appreciation of the company's goals?
Alisa was asked about the steps she would take to change the work environment in her office.
Which of the following scenarios is an apt example of a future-oriented situational interview?
It is the extent to which a performance measure is deemed to be satisfactory or adequate by those who use it.
Which of the following statements best defines the acceptability of a performance measure?
It can lead to the loss of highly valued employees to competitors.
Which of the following statements is accurate about voluntary turnover?
Downsizing efforts often fail because employees who survive the purges often become narrow-minded, self-absorbed, and risk averse.
Which of the following statements is true about downsizing?
Future-oriented interviews are less valid than experience-based interviews.
Which of the following statements is true of situational interviews?
Reliability refers to the measuring instrument rather than to the characteristic itself.
Which of the following statements is true of the reliability of a measurement?
"My boss and coworkers are extremely supportive of me—we are like a big family."
Which of the following statements made by employees most likely indicates a low chance of employee turnover?
progression of withdrawal theory
Which of the following suggests that dissatisfied individuals enact a set of behaviors to avoid their work situation?
concurrent validation
Which of the following validation strategies is most likely to be adversely affected by the restriction of range problem that results due to current employees being homogeneous?
role-plays
Which of the following would be most appropriate to help employees understand the situations that managers face and the decisions they have to make?
self-assessment
Which step is used by employees to determine their career interests and areas to improve?
because good benefits produce lower turnover than do high salaries
Why would a company offer generous tuition reimbursement benefits to its employees?
employees get the support needed to achieve their goal.
With regard to supervision, employee satisfaction is likely to be highest when
predictive
Wong took a test assessing his editing skills as part of the interview process for an executive assistant position. Depending on Wong's score, the recruiter can assume how successful he will be in the job, based on _________ validity.
contaminated
AZTEK Communications Corporation assesses its software development engineers based primarily on their interpersonal skills and attitudes toward work. Which of the following would best describe this company's performance management process?
early retirement
AMX Steel Corporation is a traditional steel manufacturer with a workforce of 70,000 employees. Senior management recognizes that domestic demand for steel is gradually declining due to foreign competition. Given this, they will need to reduce the number of employees, but they want to do so in a gradual manner that minimizes pain and suffering. The best strategy for accomplishing this is through
It is easy to develop and is generalizable across organizations and strategies
Which of the following is true regarding the attribute approach to performance management?
it evaluates irrelevant aspects of performance.
A performance measure is said to be contaminated when
content validity
A committee composed of a cross section of employees in a company evaluated the questions in a problem-solving skills test by assessing the degree to which the questions represented the range of problem-solving situations encountered by people performing a job. This is an example of the assessment of:
generalizability
A consumer goods company analyzed its hiring data and found that its work-style assessment test was a good predictor of future job performance for workers hired as marketing analysts, financial analysts, IT specialists, and product designers. This is an example of a selection test that possesses:
civil rights act of 1991
A female marketing analyst at a major food company felt that her manager and the company in general were discriminating against her in terms of being considered for promotions and merit pay increases. Based on this situation, the female worker could sue for gender discrimination under which law?
true
A financial services firm administered a leadership assessment to all job applicants for a management trainee job and then correlated scores on this test with the job performance of those who were hired one year later. This is an example of an assessment of predictive validity.
validity
A financial services firm administers a logical-reasoning skills test for all applicants to fill business analyst positions. Based on an evaluation of this test, it was found that the logical-reasoning test does an excellent job of predicting the future job performance of business analysts. This result shows that the logical-reasoning skills test possesses:
test-retest reliability
A fitness company administers a series of physical ability tests as part of its hiring process for personal trainers. Because it wants to make sure that it gets good data from each applicant, it administers the tests at the beginning of an interview and then one hour later, comparing the scores on the tests to see if they are consistent with each other. This is an example of the assessment of:
shifting burden of proof model
A group of 10 members of a protected racial/ethnic group who applied for a job as a customer service representative at a retail company filed a lawsuit alleging that the selection test used as a basis for rejecting them as applicants was discriminatory. They possess data that shows that members of their racial/ethnic group scored significantly lower on the selection test in question. Based on the Civil Rights Act of 1991, what would be the basis for the employer's defense in this case?
utility
A investment banking firm found that an analytical skills selection test it had been using to hire financial associates actually helped the firm to obtain more major clients and to increase the revenue and profitability of the firm. This is an example of a selection test that possesses
false
A job interviewer wants to make her interviews more effective by focusing on asking questions that are based on experience. One of the questions she asks is, "Tell me about yourself." This is an example of an experience-based interview question.
creates an outlet for the protégé to talk about anxieties
A mentor provides psychosocial support when he or she
sabbatical.
Alicia King wants to take a leave where she can travel, take some personal time to recharge herself, and experience different cultures to support her research on global market development. She should ask her manager for a(n)
Strong Interest Inventory
Allison James is a new HR career specialist at the EVX Corporation. She wants to conduct an organization-wide assessment of worker preferences to identify the jobs that may best match them. Which psychological test should she use?
top management support
American Foods Corporation, a consumer products company, wants to create a formal diversity program to enhance its reputation as an employer of choice and to better serve its customers. For the diversity program to be successful in the long term, it is critical that there is _________ for the program.
outsourcing
An apparel design firm based in the United States has its domestic staff handle the design of its products but then gives responsibility for manufacturing the garments to a contract manufacturer in Asia. This is an example of
banding
An employer administered a job knowledge test to 200 applicants for a management trainee job. Results indicated that the scores of the job applicants fell into five distinct clusters where the scores on the job knowledge test varied within a narrow range in each cluster. In order to simplify the evaluation of the applicants, the hiring team decided to treat all applicants within each cluster as being the same for selection purposes. This is an example of
false
An employer administers a job knowledge test to current employees and correlates scores on this test with each employee's current job performance. It found that there was no correlation or relationship between the scores on the job knowledge test and current job performance. This is an example of a selection test that possesses concurrent validity.
false
An employer administers a key personality test to all job applicants in the initial application process and then again at the final interview. It was found that scores on the personality test are very consistent with each other. This is an example of a selection test that meets the legality standard.
U.S. citizen working for a U.S. firm in Germany
An example of an expatriate is a
culture
An important part of the onboarding process is to explain the history, values, and mission of the company. The _________ step is necessary for employees to understand where they work and their role in the success of the company.
The employer will win the lawsuit as the accommodations requested by the applicant would pose an undue hardship to the employer.
An individual with a physical disability that prevents her from walking and requiring her to stay in a wheelchair applies for a production worker job at an automobile assembly plant. This job requires workers to move around a lot in a very fast-paced environment and to maneuver in tight work spaces in order to perform various assembly-line tasks. The disabled individual requests the employer to make significant modifications to the physical work environment that would be extremely costly and disruptive to the work flow of the production process so that she can perform the production worker job. The company rejects this employee for the production worker job and the applicant decides to file a disability discrimination lawsuit under the Americans with Disabilities Act. Based on this situation, what is most likely to happen?
in-basket.
Antonella Jacobs, a team leader at Rochester Computer International, manages a team of project leads. As part of her efforts to assess the capabilities of her team and to facilitate their development, she conducts an exercise for her subordinates where they are asked to select documents that resemble those found on her desk and decide how they would respond to them. This exercise is an example of a(n)
early retirement incentive packages
AquaTech, a computer and peripherals manufacturer, needs to make significant reductions in labor costs in order for the company to restructure and become more competitive in the future. Management wants to implement a gradual strategy for minimizing the amount of human suffering involved with handling this situation. Which option should they choose?
pretest/posttest with a comparison group
As a manager, Marisa Lopez wants to analyze the impact of her company's behavior-modeling training program on her employees' communications skills. The _________ evaluation design would be most appropriate for this purpose.
Subordinates have power over their managers, thus putting the managers in a difficult situation.
As a new strategy this year, Comstat Company is having its managers evaluated by the members of their teams. This decision was made to give employees an opportunity to anonymously share information about how they are being managed. Comstat most likely has not considered that this type of performance evaluation has which disadvantage?
leaderless group discussion
As a team lead at the Jacksonville Corporation, Emilio Sanchez has convened a group of five team members to solve an issue with the company's new digital marketing campaign. This is an example of a(n)
sales representative
Which of the following job categories saw the highest percentage of its employees leave the organization in 2013?
He has become more conscientious
As part of the application process for an entry-level job after college, Carlos was given a personality test. He takes the same test as an applicant for another position 10 years later. Which of the following will likely be indicated by the results of Carlos' second test?
show business necessity to avoid a guilty verdict.
As per the Age Discrimination in Employment Act, if any neutral-appearing practice happens to have an adverse impact on those over age 40, the employer must
strategic
As the CEO of Ramdon Incorporated, Lexi Bishop makes it a point to meet new hires at all levels of the organization. She explains the goals of the company and emphasizes the importance of how each individual employee's job contributes to the success of the overall company. This is an example of the _________ purpose of a performance management system.
identifying performance outcomes for company divisions and departments.
Asher King, the accounting manager at the River Enterprises, is writing performance goals for his team for the next year. Based on the performance management process, the first step that needs to be taken is
performance feedback
Ashley Gordon, the general manager at the MicroTex Corporation, met with each of her direct reports to go over their performance review. She knows that _________ is important if she wants the employees to improve.
high conscientiousness
Ashley Rogers, a customer service specialist, is the first one at work every day, the last one to leave, does not need a lot of direction, and can be relied on to finish any project given to her on time. Ashley can be described as possessing
social performance management
At Dorstet Financial, employees can work on several projects over the course of a year, reporting to different managers and interacting with a variety of team members. Which of the following approaches would be most effective and efficient in assessing employee performance at this consulting firm?
upward feedback.
At Grand Central Services employees are asked to evaluate their managers each year. This evaluation is included as part of the managers' performance appraisal, otherwise known as
interactional
Attempting to show concern, empathy, and compassion for the loss of their jobs, HR representatives at the DST Corporation made a concerted effort to reach out to all employees who were laid off as part of the most recent company downsizing. This is an example of _________ justice.
enhance innovation and creativity
Austin Williams, a management trainer at Handler & Company, designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this program, Austin is supporting a strategic initiative to
job applicant can perform the essential functions of the job.
Based on the Americans with Disabilities Act, the key consideration in determining whether an employer should consider providing reasonable accommodations to a job applicant with a mental or physical disability is whether the
True
Bettina Moore and Laurel Bell, two managers at the Williamson Corporation, were sharing their thoughts on the upcoming performance review process. Laurel shared that she feels the system is not perfect; rather it is basically a fair approach for evaluating her job performance. Based on this, it can be said that Laurel possesses acceptance of the performance management system.
resorted to the media and the federal government to address the grievance.
Bettina Samuels, an environmental engineer at the Everglade Corporation, sent emails and company memos to the media and the Environmental Protection Agency (EPA) to inform them of unethical and illegal practices the company has engaged in regarding the environment. She is now called a whistle-blower because she
very low on specificity
Both the comparative and the attribute approaches to performance measurement are
ability to persevere.
Brooklyn is a rarity at Comstone Company. She comes to work every day with a smile, meets every deadline, and participates in leadership meetings even though her boss never gives her positive feedback. She must have self-motivation because she has the
spiral
Career paths for employees at Saturn Corporation, a sustainability product development firm, allows them to transfer across specializations, disciplines, or functional areas every couple of years. This is an example of _________ career patterns.
horns
Carlos Cantu, a food scientist at the International Kitchens Corporation, received negative performance ratings on all dimensions because his manager had a negative overall impression of him. This is an example of which rater bias?
extroversion
Carrie is a talkative, social employee who makes sure that all feel welcome and part of the team while at work. She most likely has a high level of _________ when she takes a personality test
unofficial verbal warning
Carson Jensen, a financial analyst at the Denver Corporation, has been consistently coming in late to work and leaving early. Rhonda Nelson, his supervisor, has documented this behavior for a month. Before taking the issue to HR, Rhonda sits down with Carson and talks to him about her concerns. She presents a written summary of her observations. Based on a progressive discipline approach, the most appropriate action for Rhonda to take regarding Carson would be to issue a(n)
more important than
Characteristics of a job vacancy are _________ recruiters or recruiting sources when it comes to predicting job choice.
alternation ranking
Charles Kotter, marketing manager at the POWR Corporation, conducts the performance reviews of his direct reports. He first identifies the top performer, Angela York, and crosses her name off the list. He then identifies his weakest direct report, Jim Smith, and crosses him off the list. He follows this process until all of his direct reports have been ranked. Which comparative approach is he using?
the hands-on method
Charlize Moore, an operations manager at a major airline, wants her employees to take a skills-based course on effective customer service. She needs to decide between an online distance course or a face-to-face interactive course. Which one would be ideal for her staff to be successful?
task
Christina Williams, an operations manager, knows that her team needs to complete training due to the job redesign and work process restructuring initiatives. She has identified the amount of time and the software needed by doing a(n) _________ analysis.
outplacement counselor
Cliff Robinson, a director of operations at the NML Corporation, has just lost his job due to organizational downsizing. As part of his severance package, Cliff can work with a(n) _________ provided by his company who will help him to update his resume, prepare for interviews, and find a job with another company.
social skills
Cliff is a very gregarious person who, through his interactions, can effectively manage the people working under him in the organization. Cliff has a high degree of
to commit training content to memory.
Concept maps showing the relationship among ideas and visual images are tools that can be best used
The center will have multiple assessors evaluate his performance on a number of exercises.
Daniel Collins is going to meet with a development specialist at the company's learning and development assessment center. Which of the following should he expect to experience?
person
Daniela Lopez was hired to work on data analytics tasks and responsibilities, but after she started, the job quickly changed to project management. Her supervisor noticed that her performance was declining. Which analysis should her supervisor complete?
administrative
DataSource Incorporated, a data analysis company, uses its performance management system in a more traditional manner with the focus being on using the performance ratings that it generates as the basis for making decisions about merit pay increases, promotions, as well as terminations. This is an example of the _________ purpose of performance management.
interrater
Davis Holmes and Kenisha Watkins, sales managers at the Revolution Corporation, both conduct independent performance evaluations of all employees on the sales team. If their ratings are consistent with each other, then it can be said that this performance management system possesses _________ reliability.
protect younger workers.
Denisha and Carlton report their manager to HR because they feel that they were denied a promotion because of their age. They are both 28 and Denton was promoted and he is 47. They are claiming age discrimination. HR informs them that the law does not apply to them based solely on their age, because it does not
True
Despite no gender differences in access to job experiences involving transitions or the creation of change, male managers receive significantly more assignments involving high levels of responsibility than female managers of similar ability and managerial level.
goal-setting and strategic planning
Due to a series of resignations from Consert Incorporated, a large software firm, the organization is facing an acute labor shortage. During which of the following human resource planning steps would the firm contemplate several options to address the labor issue?
companies ensure that the employees' goals are specific and measurable.
During goal setting in the career management process,
bias suppression.
East Coast Steel has decided to downsize. Instead of having the managers tell the employees themselves, they have hired an outside firm. This is an example of
employment-at-will
Electon Corporation, a video-game developer, informs all new hires that both the employer and the employee have the right to terminate the employment relationship at any time, for any reason. This is referred to as a(n) _________ policy.
development
Elektra Scientific is a high-tech firm in the artificial intelligence industry. Given the dynamic and complex nature of AI, the company is strongly committed to implementing programs to support the acquisition of knowledge, skills, and behaviors that improve an employee's ability to meet changes in job requirements and in client and customer demands. This is called
civil rights infringement.
Emilio Lopez, a management trainee at the World Corporation, claims that he was fired because of his accent, which created a bias against him by management. His claim is an example of a
critical success factors (CSFs)
Exelont Corporation is a large-scale manufacturer of consumer electronics. As part of its performance management system, Exelont measures the amount each employee contributes to the profits of the company, and the employees are either held accountable or rewarded based on their contributions. With regard to performance measurement, under which of the following would contribution to profits be categorized?
explicit knowledge can be easily articulated.
Explicit knowledge is different from tacit knowledge in that
reasoning
Francine was asked to share how she would conduct a product launch with a limited budget and only three weeks. The interviewer was testing her _________ ability.
false
Frank Navarro is a baby boomer who has been an IT manager for the Asteroid Corporation for over 20 years. His boss is expecting that he will retire at age 65. This is an appropriate expectation.
clerical
From which of the following job categories was no employee promoted in 2016?
it is influenced by personal or family demands.
Georgio Romano, an IT manager at the MZT Corporation, is looking for a new job that will allow him the flexibility to work from home at least one day a week so that he can care for his young children and his elderly parents. This is an example of a boundaryless career pattern because
leniency
Gloria Chu, a general manager at the MotoX Corporation, wants all of her team members to receive a raise, so she gives them all a high performance rating, regardless of their actual job performance. Which of the following errors is she falling prey to?
use the open-door policy.
Gloria Chu, an IT specialist at the Binghamton Corporation, has filed a dispute against Michael Harris, her manager, alleging unfair treatment and evaluation of her job performance. Based on this situation, Gloria and Michael need to use the company's alternative dispute resolution process. As a first step, they will need to
a supportive environment.
Good Business Rules Incorporated (GBRI) has started a bowling league and a ski club to build a close-knit community among employees and to make them feel part of a family. This is an example of a company decreasing job dissatisfaction through
transfer of training
Gwen Nelson, the marketing manager at CVM Corporation, wanted Adam Livingston, one of her direct reports, to learn how to create expanded spreadsheets with complicated filters and formulas. She sent Adam to three days of classroom-based Excel training. At the end of training, Gwen and Adam created a formal action plan to ensure
emotional intelligence
HR analysts at a telecommunications firm analyzed the correlations between various selection tests and subsequent job performance. They found the following correlations: Personality test and job performance: 0.0; job knowledge test and job performance: 0.10; social skills test and job performance: 0.05; emotional intelligence and job performance: 0.70; and cognitive ability and job performance: 0.25. Based on these results, which selection test should this company use in the future?
the analysis of the labor supply and demand.
HR analysts at the Wingspan Corporation are ready to set the goals in the human resource planning process. These goals should come directly from _________.
aggressively recruiting members of protected classes so that there are a large number of candidates to consider.
HR leaders and senior executives at a computer peripherals manufacturer want to create a selection process that enables them to successfully hire high-performing employees and achieve their diversity goals. Recommended strategies for achieving this goal would include
goal-setting
HR leaders and senior management at the ANOVA Corporation engaged in the HR planning process by forecasting labor supply and demand, seeking to predict a labor surplus or shortage. The next step in the human resource planning process is
using multistage selection batteries that use different methods at different stages of the process.
HR leaders at a cable TV company want to create a selection process that enables them to successfully hire high-performing employees and achieve their diversity goals. Recommended strategies for achieving this goal would include
pretest/posttest with a comparison group design
HR leaders at the CoralSea Corporation need to evaluate the effectiveness of the training programs conducted at the company in a way that will truly demonstrate that the training itself is responsible for the positive outcomes achieved. Given this, which training evaluation design should be used?
conduct a needs assessment.
HR specialists at the NOVAX Corporation need to develop a training program on safety procedures. Based on the training process model, the first thing that should be done is to
movement to another position at the same level.
Hannah Moore, a marketing analyst at the Triton Corporation, has been given a new role in the company that is considered to be a lateral demotion. This means
referral
Hector is a maintenance supervisor at a large petroleum refinery in Texas. His friend, Ronald, who works at another refinery in Louisiana, informs Hector about a vacancy for a maintenance manager's position at the Louisiana refinery and asks him to apply for the position. Hector is an example of a(n)
False
Henry Liu, a staff accountant at Williams and Associates, has been transferred to another division inside his company to do the same job. He expects that this change will necessarily come with an increase in job responsibilities and a significant pay raise. Henry's expectations are appropriate
slow option to avoid an unexpected labor shortage, and its revocability is low
Hiring employees from external sources is a
Statistical methods are excellent for capturing historic trends.
How do statistical forecasting methods differ from judgmental forecasting methods with regard to the labor market?
10 percent
How many of the production managers employed in 2013 were promoted to the category of assistant plant manager in 2016?
5 percent
How many of the total sales representatives employed in 2013 were promoted to the sales manager position in 2016?
encouraging employees to give feedback to each other.
If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on
7 percent
In 2014, the Department of Labor issued a new rule aimed at government contractors that decreed they should set a goal of having _________ of their workforce be composed of disabled employees.
assistant plant manager
In 2016, there were demotions from the _________ job category.
the self-efficacy of the employees.
In the context of factors that influence the motivation to learn, when an organization seeks to convince employees that they can successfully learn the content of a training program, the organization is primarily focusing on improving
emphasizing that learning is under the employees' personal control
In the context of factors that influence the motivation to learn, which of the following management actions is likely to increase employees' self-efficacy?
offshoring
In the late 1990s and early 2000s many jobs left the United States for a cheaper labor force. The American people did not like this move to _________ and stopped buying certain products until the company came back to the United States.
avoid having to hire new employees in a tight labor market
In the mid-2010s, certain low-paying companies raised their hourly wage because they needed to
predeparture phase
In which phase do employees receive language training and an orientation to the new country's culture and customs?
false
Isabel Lopez is a senior HR manager with over 30 years of work experience. When it comes to recruiting new employees, including young professionals, she still prefers to solicit applications through newspaper and radio advertisements. Her argument is that these recruiting methods worked in the past and they will continue to enable her to get the best and brightest job applicants now and in the future. Isabel's position on this issue is correct.
satisfaction
Jay Collins, a consultant at a management consulting firm, possesses a high degree of positive affect toward his job, supervisor, pay, coworking conditions, and opportunities for advancement. This is an example of an individual with high job
states that in the absence of a specific contract, either party could sever the employment.
Joe Michaelson, a sales representative who has been with the York Corporation for 15 years, was shocked when the company suddenly informed him that he had been terminated and did not provide any reason for the decision. The employer acted within its rights based on the employment-at-will concept which
Job withdrawal is a set of behaviors that dissatisfied individuals enact to avoid the work situation.
Johan Schmidt, an electrical engineer at the Orwell Manufacturing Company, has started to call in sick when there is a scheduled meeting and asks to leave early on days when reports are due. How do you know that Johan is experiencing job withdrawal?
motivation
Johann Stevenson, operations manager at the Stillwater Corporation, wants to evaluate the effectiveness of a safety procedures training program. He identifies some affective outcomes such as satisfaction with training as the basis for the evaluation. What is he trying to measure?
continuous performance management.
Jorge Ortega, a software engineer at the EQL Corporation, is a young professional who has a strong desire for regular feedback and transparency from his supervisor. This is one of the reasons why the company engages in
They are methods used to represent real-life situations.
Josh Adams, a pharmaceutical sales representative, wants to practice his new soft skills of customer service. He is an introvert and practicing with a coworker makes him nervous. His manager suggests trying simulations. Why?
instigate an open-door policy.
José Ramos is a production manager at GreenCorp International. He is the manager of more than 100 production workers at the company. He experiences many performance and behavioral issues with his workers and some of the cases require formal intervention to resolve. The company has an alternative dispute resolution process (ADR). When a given case with an employee requires the use of ADR, the first thing that José must do is
a civil right infringement lawsuit
Karen Murphy's boss, Timothy Simonson, an "old school" manager, believes that women are not capable of making top-level decisions. Karen's decisions when performing her job are often sidelined or overturned by Timothy. When Karen confronts Timothy, he terminates her employment. Which of the following is the most appropriate lawsuit that will help Karen?
behavioral observation scale
Katrina Schultz, a customer service manager at the Orbit Corporation, would like to terminate Sean Adams, one of her direct reports. She claims that the employee is always on his cell phone and not focusing on his work. You recommend she use a(n) _________ to track the frequency of the behavior, so she can share that information with the employee.
histogram
LaToya Jefferson, an operations manager at the MCT Corporation, wants to understand data that HR has given her. She plots the points and evaluates the variance between the outcomes and the expected value. Based on this analysis, she will most likely create what type of diagram/visual?
content validation
Lamination Company a manufacturer of flooring, is looking to hire several maintenance engineers. Lamination's HR department checks with the company's engineering department to confirm that the scenarios mentioned in the test are plausible real-world scenarios that maintenance engineers might face. Which of the following types of validation is Lamination's HR team performing?
psychological withdrawal
Lately, Amanda Kim, a product designer at the ArtWorks Corporation, has been performing her job at a low level. Although she is physically present at her workplace, her mind is constantly engaged with thoughts of a better job. Which of the following behaviors is Amanda exhibiting in this situation?
It is a system that expects employees to understand the entire work process
Lexi Levy was just promoted to be the administrative assistant to the chief executive officer at the Centurion Corporation. She feels that she has reached the highest level for her job and can now rest and relax because she knows how to perform the duties and responsibilities associated with the administrative assistant job. From a continuous learning system perspective, what key point is Lexi missing?
due process
Malek Jones, a business analyst at the VNH Corporation, feels that his employer terminated him for no reason. Although the company practices employment-at-will, he still pursues resolution with the EEOC. The reason why Malek can take this action is due to a(n) _________ policy.
digital traces of an applicant's activities
Management at a high-tech firm recognizes that personality is an important attribute that needs to be considered when evaluating job applicants. However, they are concerned about the validity issues with self-report personality tests and are seeking an alternative—something more objective for considering personality factors in the selection process. Which method should they use in this situation?
identify resources the employees need to reach their goals.
Management at the Goodall Corporation is committed to supporting its new career management process for all employees. As part of the process, employees identify the steps and a timetable to reach their goals. After this, it is important for the company to
managers, peers, and direct reports
Managers are involved in traditional performance management process, while _________ are involved in continuous performance management.
forced distribution
Managers at the Star Corporation are given targets for categorizing their employees' performance ratings at the end of the year. The managers are allowed to give the top 5 percent of direct reports the highest performance rating, the next 80 percent of direct reports the middle rating, and the bottom 15 percent of direct reports the lowest rating. Which performance management method is being used in this situation?
Clarification of questions is dependent on on-site instructors.
Many companies are exploring the use of distance learning to provide training. As the company weighs the pros and cons of distance learning, which of the following should they keep in mind?
forms of psychological disengagement.
Marcus Thomas, a customer experience specialist at the Riva Corporation, exhibits low job involvement and low organizational commitment. These are
attribute
Margita Ortiz, a general manager at the LXT Corporation, has a direct report who is struggling with meeting his production quotas and attendance. Based on this situation, Margita should not use the _________ approach as it will not provide guidance on improving employee behavior.
explicit knowledge.
Melissa Choi, a marketing manager at the Tricor Corporation, documents everything when it comes to her job. She has checklists to keep her work in order. She has developed well thought-out flowcharts and process documents so that if and when she moves on to another job, anyone can be trained to do her job. Melissa has strong
False
Michaela Harris, a software engineering student at a top engineering school, is excited that she received a summer apprenticeship at a business software development firm.
empathy
Miranda Chan, a nurse practitioner in the cancer section of a large hospital, is especially skilled at reading how the patients are feeling and she can relate to their emotional state in various situations. This is an example of a person with a high level of which dimension of emotional intelligence?
content
Now that there is so much information easily available on the Internet, it is not uncommon for individuals to copy skills from resume templates to make themselves look more attractive to a recruiter. Knowing this, Davis Recruiting has created a test to see if what is on the candidate's application are real skills that the candidate has. Davis Recruiting is testing _________ validity.
Protégés are encouraged to contact one another to discuss problems and share achievements.
O'Donson & Company has introduced a formal mentoring program for its employees. Which of the following is necessary to make the program a success?
reliability
O'Quinn Incorporated is a firm that holds frequent reviews and feedback sessions for its employees. It demands that the same person review the employees of a team to ensure that the performance evaluation is consistent; tests-retests are conducted periodically to make sure the evaluation is consistent. These two steps taken by O'Quinn Incorporated focus on the _________ of performance management.
content
Official Chair Incorporated is looking for experienced ergonomic design engineers and wants to keep training costs to a minimum. The upper management instructs its HR team to develop a test that would gauge the design and ergonomic knowledge of the potential engineering candidates. This test is a _________ valid test.
furlough
One common strategy that is used in state and federal government to reduce a surplus of labor and to reduce labor costs is a
on-site
Pairing up expatriates and their families with an employee from the host country is likely to occur in the _________ phase.
False
Paper-and-pencil tests are an appropriate method for assessing affective training outcomes.
ensure that employee goals are S.M.A.R.T.
Pegasus Corporation is strongly committed to employee training and development. As one of its responsibilities during the career management process, the company needs to
True
Pietro Lopez, general manager at Empire Hotel Corporation, is worried that his unit will be the lowest performing unit again this year and that he might lose his job. He looks at each of his direct report's performance evaluations and gives them an increase in their performance ratings by an entire percentage point, raising the overall performance rating of his unit. Pietro is engaged in appraisal politics.
direct applicant
Pietro works as a sale executive for RangerCo., a large manufacturer of car stereos. He hears about a vacancy for the sales manager position at HearAll Incorporated, a competitor in the same industry and sends in his résumé requesting HearAll to consider him for the vacancy. Pietro is an example of a(n)
concurrent validity only assesses scores on a selection test and current performance while predictive validity focuses on future performance.
Predictive validation is generally more useful to the selection process than concurrent validation because:
the comparative approach
ProServ Incorporated is a company that sells high-end audio systems for consumer applications. The company is projecting an increase in sales in the next 12 months and is looking to a number of senior management positions through internal recruiting to meet this demand. The company evaluated the current and past job performance of all internal job candidates and developed a ranking of the individuals to identify the best performer. Which of the following performance management approaches is the company using?
experience minimal difficulty trying to adapt to changes on returning to the home country.
Providing expatriates with company newsletters and community newspapers helps them
Provide support and ongoing performance discussions.
Rahim Shah is the vice president of the human resources team at the Victory Corporation. He undertook the process to create a new performance management process. First, he completed a review of the company's performance outcomes. Next, he developed goals and actions for his direct reports to achieve the desired outcomes. Based on the performance management process, what should Rahim do next?
expatriate.
Rajiv Patel, a mechanical engineer, has been sent to work in the production plant in Vermont from his home plant in Pakistan. Rajiv is an example of a(n)
false
Ralph is often tired at work and lacks discipline meeting deadlines. He is a conscientious employee.
how the company evaluates their abilities and where they fit into the company's plans.
Reality check is the information employees receive about
are related in that for a measure to be valid, it must be reliable.
Reliability and validity:
the degree to which a measure is free from random error.
Reliability is:
explicit knowledge
Renee Robinson, the senior vice president of marketing, documents her processes and can articulate easily what she does to others on her team so that the work will continue while she is on vacation. She is using _________ in this situation.
prosocial motivation
Rodriguez Domingo, a production manager, conducts an employee satisfaction survey. The survey reveals high levels of dissatisfaction among the employees in the packing unit who complain that their jobs are not meaningful and do not have a positive impact on people or society in general. In response to this, Rodriquez adopts an intervention that explicitly focuses on enabling workers to see how the work they do impacts the lives of people in a positive manner. He does this by showing employees what happens to the products they pack in terms of delivery to customers and how they are used by customers to improve their lives. This intervention is an example of
contrast
Roger Williams, a competent business analyst, receives lower-than-deserved ratings because of a few outstanding colleagues, rated just before Roger, who set very high performance standards. This is an example of a _________ rater error.
retaliation lawsuit
Rosita Hernandez, a Hispanic customer service representative at the Triangle Corporation, is a constant low performer. Deshawn Williams, her boss, is frustrated and is unable to discharge her due to HR policies. As a consequence, Deshawn gives Rosita tedious, low-level work assignments and subjects her to other forms of undesirable treatment. Rosita decides to quit her job and file a lawsuit against Deshawn and the Triangle Corporation. Which lawsuit would she have the strongest basis for filing against the company and her boss?
False
Sanji Patel, a software engineer, relies on Terena Campbell, a vice president of research and development, to offer him guidance on his career choices. He is following a protean career path
social support.
Sarita is new to the unit. She has been working in italy for the past several years. During her first week in the United States, the unit invites her to lunch, brings in local magazines and newspapers, and tells her how to get to the best grocery stores. This unit is actively practicing
job rotation
Selina Martinez, a general manager at the Starbright Corporation, wants her team to fully understand all of their job duties and responsibilities. To support this, she often moves individuals from one job to another so that team members have a complete picture of the overall functioning of the unit, and they develop a broader set of relevant skills. Selina is using which intervention in this situation?
Mentors and protégés should be encouraged to pursue the relationship beyond the formal period.
Senior management at Cobra International Corporation is seeking to develop a formal mentoring program. They have hired you as a consultant to advise them on how to design the mentoring program. Based on this situation, what would you recommend to management?
lower voluntary turnover
Senior management at Sunshine Juice Incorporated is worried about the low level of employee job satisfaction at the company. In response to this, they have started surveying employees regarding their perceptions of the work environment and workplace culture on an annual basis to gauge employee satisfaction. Based on the results of these surveys, changes in employee policies and practices were made to drive improvements in the work environment. The likely outcome of this strategy is
Gather data on problems causing the glass ceiling, using task forces, focus groups, and questionnaires.
Senior management at ZICOR, a high-tech firm, has identified a problem with a lack of diversity in upper management. Specifically, there are no women represented in senior management so there appears to be a glass ceiling at the company. You have been hired as a consultant by management to help them identify actions they can take to break down the glass ceiling at the company. Based on this situation, what would you recommend?
program implementation
Senior management at the Steele Corporation engaged in the HR planning process by conducting forecasts of labor supply and demand, setting goals, and conducting strategic planning. Based on the HR planning process model, the next step in the process would be to engage in
She is basing her future on self-direction.
Serena Yates is a young marketing specialist who recently graduated from a top-ranked university. She has decided to plan and manage her career development based on the concept of a protean career. Given this, which of the following is important to her success?
selection
Seven people were chosen from a pool of 21 people tested that resulted in an outcome of 33%. This is an example of a _________ ratio.
the Civil Rights Act of 1991
Some companies get confused and feel that they have to hire candidates that will help meet their affirmative action policy versus the most qualified. Which law are they misinterpreting?
False
Stanley Wang, operations manager at the Wilshire Corporation, used the comparative approach for conducting performance reviews of his five direct reports. In implementing this method, he has demonstrated an increase in leniency bias with some employees and strictness bias with others. Based on this, he is correctly using the comparative approach to performance appraisal.
adventure learning
Star Adventures wants its product development professionals to develop teamwork skills to support a new cross-functional work process. They need the training to emphasize the use of highly experiential, challenging, structured learning activities. Which training method would be most appropriate for this situation?
subjective judgments of experts
Statistical planning models almost always need to be supplemented by
recruit temporary employees
Sweetwater College is experiencing difficulty filling vacant instructor positions with new full-time faculty. Given this, the college could _________ to address this problem.
dedicating physical space to encourage teamwork
TXA Corporation, a software developer, decides to take a strategic initiative of enhancing innovation and creativity to support new product development. Given this, which of the following is likely to be an implication for the organization's training practices?
high on acceptability
Talent Publishing Company is a trade publishing company that wants to hire more technical experts to handle the software requirements in the publishing process. The test given to the programmers assesses not only their technical knowledge but also their communication skills, language abilities, and understanding of client services. Overall, most workers have responded very favorably to this system. The test conducted by Talent Publishing Company is
representativeness
Tanakotte International Corporation, a medical systems manufacturer, is about to declare bankruptcy and has asked all stakeholders including customers, owners, managers, employees, and suppliers to serve on a committee so that the concerns of all affected groups are heard. This follows the guidance of which procedure?
paired comparison
Taylor Barnett is an operations manager at Frodo Incorporated. She needs to perform an evaluation of her direct reports. She does this by pairing each of her direct reports with every other direct report in the same group, then selects the higher performer between the two. At the end of the process, she calculates the number of times a subordinate was the higher performer in a match-up. Which type of performance management system does Taylor employ to perform the evaluation?
Hai checks if the job flow and procedures are logical.
TechnoLink, a software firm, assesses managers based on how well they understand their subordinates, as well as the factors involved in their poor performance. Which of the following examples is the most appropriate evaluation of the input factors involved in analyzing poor performance?
outcome
The Apex Corporation decided to lay off 10 percent of its workforce due to a financial crisis. Irena Harris, a veteran operations manager, lost her job, while many of her colleagues with similar performance ratings retained their jobs. This situation made Irena unhappy. Irena's judgment of her loss when compared to her colleagues' is a perception of _________ unfairness.
technological innovation
The Concord Corporation is highly dependent on having a sufficient supply of labor to staff its growing manufacturing operations. Senior management is seeking a strategy that it can implement to prevent a labor shortage in the future. Their hope is that it will be a strategy that can be implemented gradually and cannot be easily undone so that it is sustainable. Which strategy should the company use in this situation?
improving customer service
The Gold Standard Hotel Corporation conducts a training program that focuses primarily on ensuring that employees have product or service knowledge. This training program is most likely designed to support which strategic initiative?
true
The HTR Corporation, a manufacturer of agricultural equipment, has been experiencing a massive staffing shortage as demand for its products has reached an all-time high. Most likely, HTR will respond to this situation by hiring temporary employees or outsourcing because these strategies are fast and high in revocability.
concurrent validation
The Right Fit, Incorporated has come up with a new technical test to assess the knowledge of interviewees. To assess the validity of the test, it requests that its present employees take the test and match it with their performance in the organization. Which of the following types of validation has The Right Fit, Incorporated used to test the validity of its new technical test?
The cumulative yield ratio for UX is 2 percent.
The TDZ Corporation decided to start recruiting software engineers at one of the most prestigious universities (UX) in the United States. It received 100 applicants for the entry-level software engineer job. In the end, only two applicants who received offers accepted. What can you conclude about this situation?
800 percent.
The WISCO Corporation implemented a cost-cutting training program throughout the company at a cost of $100,000. Over the course of three years, the initiative enabled the company to reduce costs by $900,000. Based on this, the ROI is
reality check
The Windstorm Corporation implements an in-depth career management process for all employees in the company. Specifically, performance evaluation feedback is communicated to its employees during the _________ step in the career management process.
Myers-Briggs Type Indicator
The _________ is based on a theory that emphasizes that each individual has a fundamental personality type that shapes and influences how the individual understands the world, processes information, and socializes.
Civil Rights Act of 1991
The _________ prohibits discrimination and mandates that employers take affirmative actions to hire qualified minority applicants.
MOOCs
The administration division of a large state government needs to promote continuing education for its very large workforce of over 70,000 employees. It needs a training option that is free or extremely low cost and that can be accessed through an Internet connection. Based on this situation, which training method would be most appropriate?
introversion versus extroversion.
The items in the Myers-Briggs Type Indicator that focus on individuals' preferences for energy will score the individuals based on
judging versus perception
The items in the Myers-Briggs Type Indicator that focus on individuals' preferences for lifestyle will score the individuals based on
posttest only
The major weakness of a _________ evaluation design is that it is difficult to know where participants were on the outcome measures before the training.
demotions
The number of customers at a large department store has decreased, so store management needs to reduce its headcount. Which option should management choose to reduce the number of employees as quickly as possible?
validity.
The performance management system at the Proton Corporation has been carefully designed to assess all of the relevant dimensions of performance for jobs in the company. Based on this, it can be said that this performance management system possesses
False
Tina Roberts, an electrical engineer at the CTZ Corporation, completed her self-rating as part of the annual performance evaluation process. She always gives herself the highest rating possible to show the company that it would be lost without her. Tina is making an effective use of self-ratings to support her performance review.
communicate the need for learning
To enhance the employee conscientiousness factor that influences the motivation to learn, an organization should
classroom instruction
Trainers at the Silver Corporation need to conduct sexual harassment training to more than 1,000 employees within a one-month period of time so the efficiency of the delivery of training is critical. Given this, which training method would be most appropriate?
emotional intelligence.
Trudie is able to "read a room" and diffuse situations before they get out of hand. She has a knack for making people feel comfortable and helping opposing sides compromise. Trudie has a strong
role-play.
Ultimate Home Services has received numerous complaints from customers regarding the company's customer service. Management decides to send the company's service representatives to a training program where the employees will take parts and demonstrate how they handle the complaints. This is known as
INTP.
Ursula uses the Myers-Briggs Type Indicator to assess her personality type. If she scores highest in introversion, intuition, thinking, and perceiving, her personality type is
The yield ratio for interview offers accepted relative to applications received is 10 percent.
Using an employment agency, the GDZ Corporation posted a job announcement for a management trainee. This resulted in 300 people applying for the job. After reviewing the applications, 30 offers for interviews were accepted by applicants. Based on this information, what can you conclude?
true
Vactaros, Incorporated is planning a large technology project. The company currently has a technology staff of three people who provide desktop support. The company has decided to contract with TechSource to get the job done. This is an example of outsourcing.
enrichment.
Wesley was about to leave the company because the job was too easy and not challenging her skills. Her manager approached her with a new project that she would be solely responsible for and that would require her to acquire new knowledge and skills. This decrease in her job dissatisfaction was the result of job
Civil Rights Act of 1991
When Manhani arrives at her interview, she notices that the interview team is all Caucasian males. She feels that she will have no chance of getting the job. After two weeks, the rejection letter comes in the mail. Manhani takes the issue to the local EEOC to file a complaint claiming that the _________ legislation has been violated.
try to garner more hours out of the existing labor force.
When a company faces a shortage of employees in the workforce, and it predicts that current demand for products or services may not extend to the future, it will
generalizability.
When a company provides evidence from previous criterion-related validity studies conducted in other situations to show that a specific test is a valid predictor for a specific job performance, it is trying to prove the test's
expert judgment
When a recruiter scores the test given after the interview, he is using _________ to mark answers correct or incorrect.
provide appraisal information to identify the employee's strengths and weaknesses.
When an employee is in the self-assessment step, the company's responsibility is to
managers
When gathering information on performance, HR relies on _________ more frequently than any other group, because they will have the most accurate information.
reference check
When making the decision to hire a new employee, which selection method has low reliability and validity?
procedural
When management makes a decision on the methods used to determine outcomes, they have used _________ justice.
Rosa Cantu is terminated because she refuses to do something unsafe as part of her job.
Which of the following acts would be considered grounds for a wrongful discharge suit involving a violation of public policy?
the behavioral approach
Which of the following approaches to performance measurement minimizes contamination and deficiency?
An applicant decides to interview with a particular company while at a job fair.
Which of the following best exemplifies the process of self-selection?
They need connection to the company mission
Which of the following explains the high rate of voluntary turnover among the millennial generation of employees?
pay
Which of the following facets is measured by both the Job Descriptive Index (JDI) and the Pay Satisfaction Questionnaire (PSQ)?
the improved health of older people in general
Which of the following forces is contributing to older workers choosing to extend the length of their careers?
The low levels of commitment to the organization and its customers that temporary workers bring with them often reduce the level of customer loyalty.
Which of the following is a disadvantage of employing temporary workers as a means of eliminating a labor shortage?
Ming was asked to describe a situation where her creativity led to effective problem solving.
Which of the following is an example of an experience-based situational interview?
Francois emphasizes using the same idea of high, medium, and low performances when making evaluations.
Which of the following is an example of frame-of-reference training?
A mid-level manager cycles through project roles in several departments to develop cross-functional expertise.
Which of the following is the best example of reverse mentoring?
Obstacles and job demands related to creating change are more likely to lead to negative stress.
Which of the following is true about how job experiences affect development?
The results approach minimizes subjectivity, relying on objective, quantifiable indicators of performance.
Which of the following is true about the results approach to performance management?
Transitional matrices are extremely useful for charting historic trends in a company's supply of labor.
Which of the following is true about transitional matrices?
ADR follows a distinct set of actions with a goal of resolving disputes in as few steps as possible.
Which of the following is true of alternative dispute resolution (ADR)?
It requires a certain number of hours of classroom instruction to qualify as a registered program.
Which of the following is true of apprenticeship?
An expert career pattern involves a lifelong commitment to a field or specialization.
Which of the following is true of different career patterns?
They include those who work too many hours as well as those who do not get enough work hours.
Which of the following is true of employees terminating employment based on voluntary turnover?
A downward move may involve a move to another position at the same level.
Which of the following is true of employees' movements across an organization?
It is initiated by the organization
Which of the following is true of involuntary turnover?
Productivity losses may be experienced by the department that is gaining an employee.
Which of the following is true of job rotations?
It contributes to informal learning.
Which of the following is true of knowledge management?
They provide predictions that are much more precise than judgmental methods.
Which of the following is true of statistical forecasting methods that capture historic trends?
This method of training can be used to transfer alternative problem-solving solutions.
Which of the following is true of the presentation method of training?
Development is critical for talent management, particularly for those with leadership potential.
Which of the following is true of training and development?
It is initiated by the employee.
Which of the following is true of voluntary turnover?
employee assistance
Workers in the operations department at the UNX Corporation have reported to their manager, Sue Hobson, that they can smell alcohol on one of their coworkers, Marty Miller, when he returns from his morning break and after lunch. Given that Marty may have a problem with alcohol abuse, you call him into your office, express concern about his drinking behavior, and offer him the name and phone number for the _________ program used by the company.
retraining
You have been hired as an HR consultant by senior management at the RMC Corporation. The company has been struggling financially and it needs to reduce its current surplus of labor to turn around its business performance as quickly as possible. Based on this situation, which strategy would you NOT want to recommend to management?
Training; development
_________ focuses on improving employees' performance in their current jobs, while _________ prepares them for other positions in the company.
Attribute-based
_________ performance methods have strong congruence between the techniques and the company's strategy.
The items in the Myer-Briggs Type Indicator that focus on individuals' preferences for information gathering will score the individuals based on
sensing versus intuition.