HR Final

Amini, a sales manager with a commercial real estate firm, uses sales quotas to assess the performance of his staff members, and he then develops strategies for corrective action. Which function of the management process is Amini most likely performing? a) organizing b) controlling c) planning d) staffing

Controlling

which question below is an example of a background question a) "what is the procedure you would follow when examining a patient complaining of chest pain?" b) "can you provide an example of a time when you developed a highly effective ad campaign?" c) "what experience and training have you had with drafting designs for commercial buildings?" d) "what steps would you follow to conduct a brainstorming session with a group of employees on safety?"

"what experience and training have you had with drafting designs for commercial buildings?"

All of the following are in a line manger's responsibilities for effective HR management EXCEPT ____________ a) advising upper management b) orienting new employees c) developing employees d) controlling labor costs

Advising upper management

Rollins and Associates is making an extra effort to promote and hire under-represented, protected individuals. Rollins and Associates is most likely participating in a) permitted discrimination b) progressive desegregation c) affirmative action d) progressive action

Affirmative Action

Pictures and Promotions Modeling Studio seeks to hire male models for an upcoming fashion show featuring men's wear. The studio is using _________ as a justification for not considering women for the jobs a) BARS b) ADEA c) BFOQ d) EEOC

BFOQ

Which of the following terms refers to the process of comparing and analyzing the practices of one firm those of a high-performing company? a) benchmarking b) outsourcing c) strategizing d) diversifying

Benchmarking

Walmart competes on price, while Target competes on style. Walmart follows a competitive strategy based on ________ while Target follows a strategy based ___________ a) cost leadership; differentiation b) geographic locations; focusing d) differentiation; niche leadership d) focusing; cost leadership

Cost leadership, differentiation

In the management process, which activity is part of the staffing function? a) setting production levels b) maintaining morale c) evaluating performance d) developing rules

Evaluating performance

According the Equal Pay Act of 1963, an employer may pay workers differently for all of the following reasons EXCEPT FOR ______ a) merit systems b) gender c) seniority d) production quantity

Gender

Which Supreme Court case was used to define unfair discrimination in conjunction with the EEO laws? a) Griggs v. Duke Power Company b) Abington School District v. Schempp c) Mertor Savings Bank FSB v. Vinson d) Faragher v. City of Boca Raton

Griggs vs. Duke Power Company

Which of the following terms refers to the quantitative measure of a human resource management yardstick such as employee turnover or qualified applicants per position? a) high-performance work system b) human resource metric c) human resource audit d) human resource scorecard

Human Resource Metric

____________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns a) human resource management b) job evaluation c) career planning d) behavioral management

Human resource management

which of the following was established by the Wagner Act? a) National Labor Relations Committee b) Knights of Labor c) National Labor Relations Board d) Norris-LaGuardia Group

National Labor Relations Board

Reverse discrimination refers to discriminating against _______ applicants and employees a) minority b) disabled c) non-minority d) underqualified

Non minority

John primarily spends his time giving tasks to subordinates and establishing departments. He is performing what function of management? a) controlling b) planning c) leading d) organizing

Organizing

A _______ lays out what a business strives to be, while a ______ lays out what it should be now a) goal; strategy b) vision; mission c) mission; vision d) CEO; CFO

Vision; Mission

which of the following bans certain unfair labor practices and provides for majority rule and secret ballot elections a) Taft-Hartley Act b) Landrum-Griffen Act c) Wagner Act d) Norris-LaGuardia Act

Wagner Act

companies that spend time developing a robust compensation and benefits package are looking to primarily: a) attract and retain the best talent b) distract from poor working conditions c) avoid more important strategy concerns

attract and retain the best talent

the _____is the group of empoyees the union will be authorized to represent a) union delegation b) bargaining unit c) grievance committee d) negotiating team

bargaining unit

what type of interview would most likely include the statement, "Tell me a time when you worked successfully i a team environment?" a) behavioral b) situational c) puzzle d) subjective

behavioral

which term refers to the occupational positions a person has had over many years? a) promotion b) career c) experience d) engagement

career

which term refers to the lifelong series of activities that contributes to a person's career exploration, establishment, success, and fulfillment? a) career b) career planning c) career management d) career development

career development

which of the following terms refers to a summons that informs employers and employees about regulations that have been violated at the workplace? a) citation b) warrant c) inspection d) penaly

citation

which of the following is an on-the-job managerial training method that involves educating, instructing, and training subordinates? a) stimulating b) coaching c) behavior modeling d) role playing

coaching

the way a company aligns its salary practices with its overall strategy is often called its _________ a) engagement initiative b) compensation philosophy c) benchmarking approach d) industry standard

compensation philosophy

the changing landscape of health insurance is driving companies to create ___________ plans a) generous b) consumer-driven c) unaffordable d) simple

consumer-driven

instructional objectives for training programs should focus on _________ a) meeting budget requirements b) maximizing work hours c) correcting performance deficiencies d) motivating current employees

correcting performance deficiencies

a performance analysis is primarily used to assess the training needs of ______ a) new employees b) former employees c) prospective employees d) current employees

current employees

which of the following is a procedure that corrects a subordinate for violating a rule or procedure? a) discipline b) training c) appraisal d) coaching

discipline

which of the following terms refers to the involuntary termination of an employee's employment with a firm a) dismissal b) insubordination c) sabbatical d) leave of absence

dismissal

which of the following best defines "employment at will?" a) employers can end business relationships with clients even if a contract exists b) either the employer or the employee can end the employment relationship at any time

either the employer or the employee can end the employment relationship at any time

___________ provides new employees with the basic background information required to perform their jobs satisfactorily a) employee orientation b) employee recruitment c) employee development d) employee selection

employee orientation

which term refers to finding and/or attracting applicants for the employer's open positions? a) applicant tracking b) job development c) employee recruiting d) employee selection

employee recruiting

which of the following generates the highest quality of job applicants for most firms? a) regional careers fairs b) employee referrals c) internal job postings d) national online job boards

employee referrals

which activity involves establishing and maintaining positive employee-employer relationships? a) succession planning b) human resource management c) employee relations d) employee development

employee relations

turnover is best defined as the rate at which ________ a) employers hire workers b) employees leave a firm c) employers downsize operations d) employees are promoted

employees leave a firm

which term refers to being psychologically involved in, connected to, and committed to getting one's jobs done? a) ethical b) enrichment c) engagement d) retention

engagement

identifying security and other corporate risks is known as ___________ a) worker risk assessment b) enterprise risk management c) performance assessment d) supply chain management

enterprie risk management

which term refers to barriers to women's progress in the work environment a) glass ceiling b) prejudice c) networking d) withdrawal

glass ceiling

many employers give employees a process and procedure through which to communicate unfair treatment. This process and procedure is known as a(n) ____________ procedure a) board of review b) officer complaint c) grievance review d) management review

grievance review

which type of employee benefit is the most costly to both the employer and the employee? a) health insurance b) retirement

health insurance

what is the primary goal of the recruitment and selection process? a) increasing the retention of key employees b) forecasting future personnel needs c) filing top executive positions d) hiring the best candidates for position

hiring the best candidates for position

which off the following terms refers to a collective bargaining situation that occurs when the parties are not able to move further toward settlement? a) wildcat strike b) arbitration c) picketing d) impasse

impasse

the two broad ways to structure incentive pay plans is to look at using either _________ a) individual vs. group plans b) employee vs. contractor plans c) hourly vs. salaried plans d) temporary vs. union plans

individual vs. group plans

the process of evaluating an employee's current and/or past performance relative to his or her performance standards is called _________ a) employee selection b) performance appraisal c) organizational development d) recruitment

performance appraisal

in regard to on-campus recruiting, which of the following will most likely help sell the employer to the interviewee a) personable nature of the recruiter b) well-written job descriptions c) simplified application forms d) recruiter's professional attire

personable nature of the recruiter

_________ is the process of deciding what positions the firm will have to fill and how to fill them a) personnel planning b) talent management c) employee selection d) trend analysis

personnel planning

What type of pay plan is being used when workers are paid a sum for each unit they produce? a) job-based pay b) competency-based pay c) piecework

piecework

__________ refers to all forms of pay or rewards going to employees and arising from their employment a) benefits b) salary c) total rewards d) total reimbursement

total rewards

Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their current jobs? a) development b) appraisal c) orientation d) training

training

TRUE/FALSE a "critical incident" appraisal approach involves a supervisor maintaining a log of positive and negative examples of a subordinate's work-related behavior?

true

which term refers to a union organizing tactic by which members are placed on non-union job sites?

union salting

improperly guarded equipment, defective equipment, hazardous procedures, and improper ventilation are all examples of ___________

unsafe conditions

which of the following terms refers to the accuracy with which a test fulfills the function for which it was designed? a) consistency b) reliability c) validity d) relevancy

validity

employees who report unethical corporate behavior are primary known as _______

whisteblowers

the primary purpose of _________ is to enable employees to balance work and family obligations a) work-life benefits b) automated benefit systems c) cafeteria plans d) pooled paid leave banks

work-life benefits

under OSHA, employers with - or more employees must maintain records of and report occupational injuries and occupational illnesses a) 100 b) 5 c) 25 d) 11

11

which of the following terms refers to a performance appraisal based on surveys fro peers, supervisors, subordinates, and customers? a) upward feedback b) committee rating c) 360 degree feedback d) team appraisal

360 degree feedback

Title VII of the 1964 Civil Rights Act specifically prohibits discrimination based on all of the following characteristics EXCEPT __________ a) religion b) cultural orientation c) color d) national origin

Cultural orientation

What is the first step in the talent management process? a) deciding what positions to fill b) recruiting internal candidates c) building a pool of job candidates d) conducting screening interviews

Deciding what positions to fill

What is the first step in the strategic management process? a) translating the mission into strategic goals b) performing internal audits c) implementing a long-term strategy d) defining the current business

Defining the current business

The primary purpose of the implementing high-performance practices such as recruiting, screening, and training is to ______ a) foster a strong organizational culture b) develop a trained and self-motivated workforce c) use benchmarks to compare personnel skills within an industry d) create management opportunities for new hires

Develop a trained and self-motivated workforce

Intentional discrimination is also called a) mixed motive harassment b) adverse discrimination c) disparate treatment d) disparate impact

Disparate treatment

the _______ states that employees of one sex may not be paid wages at a rate lower than that paid to employees of the opposite sex for doing roughly equivalent work

Equal Pay Act

Which legislation makes it unlawful to discriminate in pay on the basis of sex when jobs involve equal work; require equivalent skills, effort ,and responsibility; and are performed under similar working conditions? a) Executive Order 11246 b) Age Discrimination in Employment Act of 1967 c) Title VII d) Equal Pay Act of of 1963

Equal Pay Act of 1963

Which of the following describes the most significant demographic trend facing the U.S. workforce? a) decreasing number of contingent workers b) increasing number of blue-collar workers c) increasing number of older workers d) decreasing number of bilingual workers

Increasing number of older workers

Which of the following data collection techniques would be most useful when writing a job description for a software engineer? a) analyzing organizational charts b) observing employees c) interviewing employees d) developing process charts

Interviewing employees

Which term refers to a written statement that describes the activities, responsibilities, and working conditions of a job? a) job context b) job description c) job evaluation d) job specification

Job Description

The EEOC was initially established to investigate complaints about a) unfair business practices b) job discrimination c) accommodations for disabled workers d) sexual harassment in public schools

Job Discrimination

Which term refers to a procedure for determining the duties and skill requirements for a specific job and the kind of person most suitable for a position? a) job description b) HR management c) job analysis d) talent management

Job analysis

Which section of a job description usually includes the major functions or activities of the job? a) job analysis b) job specification c) job identification d) job summary

Job summary

Which of the following represents the five functions of planning, organizing, staffing, leading and controlling? a) strategic management b) management process c) adaptability screening d) succession planning

Management process

Which individual in an organization is responsible for accomplishing the organizations's goals by planning, organizing, staffing, leading, and controlling personnel? a) marketer b) entrpreneur c) generalist d) manager

Manager

According to studies, which of the following groups experience the most sexual harassment in the workplace? a) minority men b) minority women c) white women d) homosexual men

Minority women

What is the final step in the talent management process? a) rewarding and motivating employees b) training and developing employees c) appraising employees d) screening employees

Rewarding and motivating employees

In most organizations, human resource managers are categorized as _________ who assist and advice _____________ in areas like recruiting, hiring, and compensation a) line managers; middle managers b) line managers; staff managers c) functional managers; staff managers d) staff managers; line managers

Staff managers; line managers

Linking HR policies and practices with strategic goals in order to improve business performance is know as a) supply chain management b) behavior modeling c) succession planning d) strategic human resource management

Strategic human resource management

Which of the following is a course of action that answers the question, "How do we get from here to there? a) vision b) strategy c) mission d) case study

Strategy

which law enables the US. president to intervene in national emergency strikes? a) Wagner Act b) Taft-Hartley Act c) Landrum-Griffin Act d) Norris-LaGuardia Act

Taft-Hartley Act

Which of the following terms refers to a goal-oriented and integrated process of planning, recruiting, developing, managing, and compensating employees throughout an organization? a) talent management b) global HR management c) team building d) succession planning

Talent management

What is the final step of the job analysis process? a) determining a sample group b) creating a process chart c) writing a job description d) verifying data with supervisors

Writing a job description

the union becomes the employees' representative if it receives a) the majority of the votes cast by the bargaining unit b) a majority of the votes cast c) written approval from the employer and the NLRB d) signed authorization cards from 30% of employees

a majority of the votes cast

which of the following tests measures what someone has learned? a) cognitive ability test b) personality test c) aptitude test d) achievement test

achievement test

what is the primary goal of employee selection? a) avoiding negligent hiring b) maintaining valid test scores c) achieving person-job fit d) developing a diverse workforce

achieving person-job fit

what are the five steps in the ADDIE training process model?

analyze, design, develop, implement, evaluate

according to the Occupational Safety and Health Act, employers are responsible for _______ a) scheduling annual consultations with OSHA representatives b) replacing old equipment on an an annual basis to comply with OSHA c) examining workplace conditions for OSHA compliance d) paying monthly dues to OSHA and the Department of Labor

examining workplace conditions for OSHA compliance

the psychological contract between employers and employees identifies the ______ of each party a) ethical morals b) opportunities c) expectations d) long-term goals

expectations

when we use the term "equity" regarding compensation, this has primary meaning of _________ a) stress b) work-life balance c) honesty d) fairness

fairness

what is the first step in the recruitment and selection process? a) forecasting employment needs b) building an applicant pool c) developing job applicants d) assessing training requirements

forecasting employment needs

which of the following would be considered OSHA's highest priority for inspection? a) conducting random inspections and follow-up inspections b) investigating the occurrence of a fatality c) investigating employee complaints of alleged violations d) inspecting a site where there may be imminent danger

inspecting a site where there may be imminent danger

________ is a formal and systematic comparison of jobs to determine the worth of one job relative to another a) job analysis b) job evaluation c) job description d) job classification

job evaluation

Which performance appraisal problem is associated with supervisors giving all of their subordinates consistently high ratings? a) strictness b) central tendency c) leniency d) halo effect

leniency

which of the following has the most impact on creating and sustaining an ethical organizational culture? a) compensation packages b) business policies c) performance appraisals d) managerial actions

managerial actions

which of the Hofstede's Five Cultural Dimensions deals with division of roles between the sexes in a society? a) individualism/collectivism b) masculinity/femininity c) uncertainty avoidance d) power distance

masculinity/femininity

which term refers to advising, counseling, and guiding an employee? a) training b) appraising c) mentoring d) coaching

mentoring

which of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance? a) variable pay b) merit pay c) competency-based pay d) incentive pay

merit pay

which of the bases for dismissal is defined as the deliberate and willful violation of the employer's rules and may include stealing and insubordination? a) misconduct b) disregard c) unsatisfactory perforamcne d) whistleblowing

misconduct

hiring workers who have criminal backgrounds without proper safeguards is considered __________ a) unreliable testing b) improper screening c) improper hiring d) negligent hiring

negligent hiring

_________ means having a person learn a job by actually doing it a) social learning b) on-the-job training d) stimulated learning

on-the-job training

reviews conducted by agencies to determine if units in their jurisdiction are complying with safety laws and regulations are known as ______ reviews a) job hazard b) risk assessment c) behavioral safety d) operational safety

operational safety

which term refers to the shared perceptions that organizational members have about their organization and work environment a) organizational culture b) public relations c) organizational climate d) employee relations

organizational climate

the basic purpose of the Occupational Safety and Health Administration is to ________ a) provide safe and healthy working conditions to all self-employed persons b) prevent the occurrence of occupational illnesses among all employees c) set and enforce the safety and health standards that apply to almost all workers in the US d) ensure that employees of state agencies have safe and healthy working conditions

set and enforce the safety and health standards that apply to almost all workers in the US

Athena, a sales, representative, was terminated...... what did Athena most likely receive from Ross Manufacturing a) disability pay b) annual bonus c) unemployment insurance d) severance pay

severance pay

why is employee involvement an effective employee relations strategy? a) complies with employment laws b) shows employees that their opinions are valuable c) demonstrates the organizational culture d) implements organizational development plans

shows employees that their opinions are valuable

SMART goals are best described as: a) specific, measurable, achievable, relevant, and timely b) strategic, moderate, achievable, relevant, and timely c) specific, measurable, attainable, relevant, and timely

specific, measurable, achievable, relevant, and timely

which term refers to the right to purchase a stated number of shares of a company stock at today's price at some time in the future? a) multiplier method b) at-risk variable plan c) stock option d) gainsharing plan

stock option

a firm's ______________ should guide employment planning and determine the types of skills and competencies the firm needs a) organizational chart b) recruitment process c) strategic plan d) marketing plan

strategic plan

TGV Enterprise wants to prevent workplace violence. What is the first step the firm should most likely take? a) screening employees b) checking references c) strengthening security d) conducting drug tests

strengthening security

which condition must be met for an injured employee to receive workers' compensation benefits? a) the injury occurred during an overtime or nighttime shift b) the employee was injured while on the job c) the injury was not the fault of the employee d) the employee was wearing adequate protection

the employee was injured while on the job