HR Final Exam
In the ranking method, the ratings of employees' performance are distributed along a bell-shaped curve. True or False
False
Patrick, a job applicant, was asked by his interviewer, "In your previous job, how did you handle employees who were poor performers?" Given this information, it can be said that Patrick most likely attended a:
behavioral interview
The______ occurs when a rater gives all employees a score within a narrow range in the middle of the scale.
central tendency error
What is employment at will (EAW)?
common-law doctrine states that employers have the right to hire, fire, promote, or demote whomever they choose, unless there is a law or contract to the contrary, and employees may quit at any time with or without notice
Annual wage and salary increases are classified as a ______ of human resources.
compensation metric
The ______ is the tendency to rate people relative to others rather than against performance standards.
contrast error
Which of the following is an approach used by organizations to improve workforce skills?
creating, training, and development programs
Sentinals FC, a soccer club, is hiring new players. The applicants are required to be of a certain height and physical build to qualify for the next round of the selection process. Consequently, some applicants do not qualify despite having exceptional soccer skills. This best exemplifies______
disparate impact
The Department Head of the supply chain unit of MacX Inc. issued a memo stating that all male employees must work in the evening shift for the next 2 months. This best exemplifies______
disparate treatment
Under the Consolidated Omnibus Budget Reconciliation Act, ______.
displaced workers can retain their group medical coverage for up to 18 months for themselves and for up to 36 months for their dependents, if they pay the premiums themselves
As opposed to unstructured interviews, structured interviews:
ensure greater consistency
Susan alleges that her job application was rejected by Bob and Ben Inc. because of her ethnicity. The 1st step to establish that she was discriminated against based on her ethnicity and file suit against the company, Susan must:
establish a prima facie case
The glass ceiling refers to the situation in which women rapidly progress into top and senior management positions. True or False
False
When assessing the external environment of an organization, managers should evaluate the quantity and quality of employees, HR practices, and the organizational culture. True or False
False
An individual born in 1967 belongs to the generational group called ______
Generation X
Which of the following is a disadvantage of an aging workforce?
Having to replace experience and talent
Jefferson, a Senior Manager at Gold Storage Vaults Inc., has determined that the company has a talent surplus. Which of the following methods should he use to manage the talent surplus?
He should reduce employee work hours.
job description
Identifies a job's tasks, duties, and responsibilities
Which of the following is a flow into the U.S. population?
Immigration
Suzie, an HR Executive at ZedNet Inc., was responsible for employee recruitment and compensation. She was recently promoted and is now responsible only for recruitment. She is required to have in-depth knowledge of the activities involved in recruiting. Which of the following statements best describes Suzie's role?
Suzie's new role is an HR specialist role
______ is the desire that exists within a person that causes that individual to act.
Motivation
Job analysis
Systematic way of gathering and analyzing information about the content, context, and human requirements of jobs.
Which of the following is an objective measure of performances?
The total number of washing machines sold by an employee
John's Hospital is recruiting for the post of oncology nurse practitioner. Which of the following will likely help the hospital target qualified applicants?
Advertising on a niche website that targets occupations in nursing
The______ prohibits discrimination in terms, conditions, or privileges of employment against all individuals age 40 or older employed by organizations having 20 or more workers.
Age Discrimination in Employment Act
What is ADEA?
Age Discrimination in Employment Act
______ is a method to increase employee productivity by ensuring that HR efforts and practices are consistent with organizational efforts to improve productivity and satisfy strategic goals.
Aligning HR activities
Which of the following statements is true of objective and subjective measures of performance appraisals?
Objective measures can be observed, and subjective measures require judgement on the part of the evaluator
Which of the following statements is true of Internet job boards?
They enable job seekers to submit resumes to many employers simultaneously
A core competency is a unique capability that creates high value for a company. True or False
True
A job description identifies a job's tasks, duties, and responsibilities. True or False
True
A major concern for managers in an appraisal discussion is how to emphasize the positive aspects of an employee's performance while still discussing ways to make needed improvements. True or False
True
Across-the-board pay cuts can reduce labor costs while retaining some skilled employees. True or False
True
Disparate treatment occurs when individuals with particular characteristics that are not job related are intentionally treated differently from others. True or False
True
Feedback and recognition are important aspects of a performance-driven culture as they give employees information and encouragement for their accomplishments. True or False
True
Human capital is the collective value of the capabilities, knowledge, skills, life experiences, motivation of an organization's workforce. True or False
True
Internships give college students the opportunity to work for different companies and gain important career exposure. True or False
True
Job specifications list the knowledge, skills, and abilities (KSAs) an individual needs to perform a job satisfactorily. True or False
True
LinkenIn is a well-known professional social networking website. True or False
True
Performance standards should be established before work is performed because they define the level of satisfactory job performance. True or False
True
Telework means that employees perform their job duties remotely by using mobile devices, telecommunications, electronic communications, and Internet technology. True or False
True
The focus of HR planning is to ensure that an organization has the right number of people with the right capabilities at the right times and in the right place. True or false
True
Virtual teams are composed of individuals who are separated geographically but linked by communication technology. True or False
True
Under the ______, employees are required to notify their employers of military service obligations.
Uniformed Services Employment and Reemployment Rights Act
What is a structured interview?
Uses a set of job-related questions that are asked of all applicants
What is HR forecasting?
Using information from the past and present to predict future conditions
The ______ allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristics.
graphic rating scale
Unlike concurrent validity, predictive validity ______
involves comparing applicants' test results with their future job performance.
job enlargement
is broadening the scope of a job by expanding the number of different tasks that are performed
Job redesign
is changing existing jobs in different ways to improve them
job enrichment
is increasing the depth of a job by adding responsibility for planning, organizing, controlling, and/ or evaluating the job
job rotation
is the process of shifting a person from job to job
In its most basic sense, ______ involves the positive feelings and evaluations individuals have about their employment.
job satisfaction
Henry, a trainer at MyChem Inc., schedules training on handling hazardous chemicals for a group of newly hired employees. The training complies with OSHA regulations and is given to all employees upon hire along with periodic refreshers. The type of training described in this scenario is _____.
legally required training
The ______ occurs when ratings of all employees fall at the high end of the scale
leniency error
unstructured interview
no fixed set of questions and no systematic scoring procedure involves asking probing questions to find out what the applicant is like
Charu, an efficient waitress at a family restaurant, consistently gets low tips from customers. She announces that she is quitting her job to take another job at a newly opened casino. This best exemplifies______
voluntary turnover
A typing test is an example of a ______ test
work sample
What are the generation groups?
Baby Boomers- 1946-1964 Gen X- 1965-1979 Millennials and Gen Y-1980-1994 Gen Z- 1995-2012
What are responsibilities?
Obligations to perform certain tasks and duties
What is disparate impact?
Occurs when an employment practice that does not appear to be discriminatory adversely affects individuals with a particular characteristic so that they are substantially underrepresented as a result of employment decisions that work to their disadvantage
What is disparate treatment?
Occurs when individuals with particular characteristics that are not job related are treated differently from others
Which of the following statements is true of hostile environment harassment?
A supervisor can be held guilty of hostile environment harassment if he or she tells jokes that are suggestive in nature.
What are core competencies?
A unique capability that creates high value for a company
compressed workweek
A workweek in which a full week's work is accomplished in fewer than five 8-hour days.
What is an HR specialist?
A person who has in-depth knowledge and expertise in a specific area of HR
Which of the following is an example of an external source of recruitment?
A salon moves from Boston to New York and employs a new cashier through Internet recruitment
Symphony Inc. has a culture of open communication and trust. Joel, and HR Manager at the company, wants to assess the level of current employee satisfaction and engagement. He has planned to conduct interviews with the employees of the organization to gain valuable insights on what motivates them to continue working for the organization. Which of the following types of interviews should Joel conduct in this scenario?
A stay interview
What is the Civil Rights Act of 1991?
Amended the Civil Rights Act of 1964 and strengthened employer liability and burden of proof.
Which of the following represents an employer applying the principles of positive reinforcement to address absenteeism?
An employer giving gift vouchers to employees for meeting attendance standards.
Brooke left Mauve Inc. after working in the company for 5 years. On her last day at work, Lucas, the company's HR Manager, con ducted an interview with Brooke asking her to explain the reasons for leaving the organization. Brooke told Lucas that she did not see any career growth in the organization. After the interview, Lucas summarized this information and communicated it with Brooke's managers. Which of the following types of interviews did Lucas conduct in this scenario?
An exit interview
Which of the following organizations is most likely to benefit from external sources of recruitment?
An organization that faces rapidly changing competitive environments and conditions.
______ occurs when making accommodations for individuals with disabilities imposes a significant difficulty or expense on an employer.
An undue hardship
behavioral interview
Applicants give specific examples of how they have performed a certain task or handled a problem in the past
______ indicates the right of an employer or an employee to terminate employment at any time with or without notice or cause (where applicable by state law)
At-will employment
What is BFOQ?
Bona Fide Occupational Qualification; characteristics providing a legitimate reason an employer can exclude persons on otherwise illegal bases of consideration
What is a prima facie case?
Burden of proof to prove evidence
What is the Pregnancy Discrimination Act?
Can't discriminate based on pregnancy or related medical conditions
What does COBRA stand for?
Consolidated Omnibus Budget Reconciliation Act
Dave, an HR Manager at GoPhone LLC, is responsible for performing the job analysis process in his organization. He is currently gathering, reviewing, and compiling job analysis data. Which of the following should typically be Dave's next step?
Developing job descriptions and job specifications
Under which of the following circumstances does the Equal Pay Act of 1963 permit permit differences in pay between men and women in the same jobs?
Differences in seniority
According to Title VII of the Civil Rights Act of 1964, which of the following is considered illegal?
Discriminating against employees on the basis of their ethnicity
Allison, an HR Executive at BigMind Inc., must recruit suitable candidates from a list of 50 job applicants. Which of the following is a legally permissible criterion that Allison can use to make a hiring decision?
Education
Which of the following is true of nonretaliatory practices in workplaces?
Employees are prohibited from retaliating against individuals who file discrimination charges.
Which of the following is an example of a compressed workweek in the U.S.?
Employees working for 10 hours, four days a week
Which of the following is a major reason why employers use independent contractors?
Employers obtain significant savings because benefits are not provided to independent contractors.
What are status-blind decisions?
Employment decisions that are made without regard to individuals' personal characteristics
What is the Equal Employment Opportunity?
Employment that is not affected by illegal discrimination
What is the EEOC?
Equal Employment Opportunity Commission
Maria, a Brand Manager at MediaDay Inc., is formulating a strategic plan for her organization. She has identified the organizational mission and conducted a SWOT analysis of the business. Which of the following is most likely to be Maria's next step in the strategic planning process?
Establishing goals and objectives
Which of the following is true of internal recruitment?
It facilitates succession planning, future promotions, and career development of employees.
Which of the following is a purpose of an application form?
It is a basic employee record for applicants who are hired.
Hugo Gonzalez, the CEO at Hugo Tech Inc., believes that male employees are likely to switch jobs more frequently than female employees. He instructs his HR team to favor female candidates over male candidates in the recruitment and selection process. Which of the following is most likely true of the recruitment practice at Hugo Tech?
It is a violation of Title VII of the Civil Rights Act
Which of the following is a disadvantage of on-the-job training (OJT)?
It may facilitate the transfer of incorrect or insufficient information from trainers to trainees.
Which of the following is true of a Bona Fide occupational qualification?
It provides a legitimate reason an employer can use to exclude persons for otherwise illegal reasons
Which of the following statements is true about e-learning?
It provides better access to more employees than does conventional training
Which of the following statements is true of human resource management?
It refers to designing formal systems in an organization to manage human talent for accomplishing organizational goals
Which of the following is true of the Civil Rights Act of 1991?
It requires employers to show that an employment practice is job related for a position
Which of the following statements is true of the Americans with Disabilities Act?
It requires that organizations identify the essential job functions of a job
Which of the following best exemplifies involuntary turnover?
Jaylynn was terminated because he performed poorly on an important project
Which of the following best exemplifies quid pro quo sexual harassment?
Jemma's supervisor giving her a pay hike for performing sexual favors
______ refers to organizing tasks, duties, responsibilities, and other elements into a productive unit of work.
Job design
______ involves broadening the scope of a job by expanding the number of different tasks that are performed.
Job enlargement
______ involves changing existing jobs in different ways to improve them.
Job redesign
______ is the process of shifting a person from job to job.
Job rotation
Which of the following is typically the last step in the job analysis process?
Maintaining and updating job descriptions and job specifications
Which of the following is true of performance appraisal?
Performance appraisal is the process of determining how well employees do their jobs relative to a standard and communicating that information to them
What is an HR generalist?
Person who has responsibility for performing a variety of HR activities
The ______of 1978 amended Title VII of the 1964 Civil Rights Act to require that employers treat maternity leave the same as other personal or medical leaves.
Pregnancy Discrimination Act
Which of the following organizations must comply with the rules and regulations established by Title VII of the Civil Rights Act?
Private or employers with 15 or more employees
Which of the following recruitment options is most likely to target applicants specifically interested in the job field and reduce the number of less-qualified applicants?
Professional/ career websites
What is Title VII of the Civil Rights Act of 1964?
Prohibits employers from discriminating against employees based on sex, race, color, national origin, and religion (15 employees or more)
______ measure dexterity, hand-eye coordination, and arm-hand steadiness.
Psychomotor tests
Which of the following is a component of the talent acquisitions function of HR management?
Recruiting
______ is the extent to which a test or measure repeatedly produces the same results over time.
Reliability
Which of the following is an illegal criterion for rejecting job applicants?
Religion
Unlike psychomotor tests, work sample tests:
Require an applicant to perform a simulated task that is a specified part of the target job
______ are the most widely used means of rating employees
Supervisory ratings of subordinates
What is a hostile work environment?
Sexual harassment occurs when an individual's work performance or psychological well-being is unreasonably affected by intimidating or offensive working conditions
When Retronics Inc. began to grow and its business improved, Tasha, a Senior Manager, determined that the company had a talent shortage. Which of the following methods should she use to mange the talent shortage?
She should outsource work to a third party
What does SHRM stand for?
Society for Human Resource Management
What are rules?
Specific guidelines that regulate or restrict individuals' behavior
What are HR metrics?
Specific measures of HR practices
Which of the following statements is true of the Americans with Disabilities Act (ADA)?
The ADA does not protect current users of illegal drugs
What is ADA?
The Americans with Disabilities Act prohibits discrimination against people with disabilities.
Which of the following is a prominent specialized HR organization?
The Society for Human Resource Management
What is USERRA?
The Uniformed Services Employment and Re-Employment Rights Act, requires employers to put service member employees back into their jobs after they serve
What is human capital?
The collective value of the capabilities, knowledge, skills, life experiences and motivation of an organization's workforce
Which of the following sections of a job description includes the job title, department, reporting relationships, location, and date updated?
The identification section
job specification
The knowledge, skills, and abilities (KSAs) an individual needs to perform a job satisfactorily.
Which of the following is the guiding force behind the strategic planning process for an organization?
The organizational mission
Sanjay, the new HR Manager at Charlemagne Tools Inc., examines the application form that the company has been using for the last two years. According to the guidelines set by the Equal Employment Opportunity Commission and various court decisions, which of the following is an illegal question on the application form?
Whom should we contact in case of emergency?
Telecommuting
Working at home by using technology
Danica graduated from college during a severe economic recession. She then accepted a job as a trainer for a major national bank. Danica was one of the top candidates when she was hired by the bank. Three months into her job, she began to feel like she did not belong there because her values did not align with those of the company. This best exemplifies _____.
a poor person/ organization fit
Mark is unhappy with his new job as a first line supervisor at a call center. Mark finds the job boring and longs for the end of his shift every day. He wants to apply for another job either within or outside the organization. This is an example of:
a poor person/job fit
A new casino wants to hire about 1,000 employees for its new resort. Applicants are asked to complete an online questionnaire that will later be analyzed using computer software. Only those applicants who have previously worked in hotels and casinos will be considered eligible for the next step in the hiring process. This best exemplifies ______
a pre-employment screening process
The purpose of ______ is to provide potential employees with an accurate introduction to a job so that they can better evaluate the employment situation.
a realistic job preview
In a structured interview ______
a set of prepared job-related questions are asked of all job applicants
What are Policies?
act as general guidelines that help focus organizational actions
At Plantsman's Eden Nursery, new workers are trained in the proper techniques of planting rooted cuttings. As part of the training, after being given basic instructions regarding planting, each worker is given 10 seedlings to plant. Their planting techniques are then evaluated by the trainer. In the context of instructional strategies, this scenario best exemplifies ______
active practice
Dr. Smith, a veterinarian, has hired Carlos as an assistant. On Carlos's first day at work, when the first client comes in with her sick cat, Dr. Smith shows Carlos the technique of holding a cat for its vaccination. First, Dr. Smith describes the technique, and then she demonstrates the process of vaccination. Later, when another client comes in with his cat, Dr. Smith asks Carlos to hold the cat and corrects his mistakes. This is an example of _____.
on-the-job training
The most common method of delivering training at all levels in an organization is ______
on-the-job training
What is job design?
operating tasks, duties, responsibilities, and other elements into a productive unit of work
A ______ is a qualified individual who is not actively looking for work but might be interested if the right job comes along.
passive job candidate
What are rights?
powers, privileges, or interests derived from law, nature, or tradition
The HR Manager at Fresh Foods instructs his subordinates to make a list of all employees who have completed about one year in the firm. He wants his subordinates to collect the test scores obtained by these employees when they applied for the job and compare these scores to their job performance over the past year. In this scenario, the HR Manager most likely wants to conduct a(n) ______
predictive validity test
What is HR planning?
process of analyzing and identifying the need for and availability of people so that the organization can meet its strategic objectives
What is the Equal Pay Act?
prohibits discrimination on the basis of sex in the payment of wages
What are Procedures?
provide customary methods of handling activities and are more specific than policies
In June Alexa's Army Reserve unit was called to active duty. To comply with the Uniformed Services Employment and Reemployment Rights Act, her employer must ______
provide up to 5 years of active duty service leave
Job fairs are primarily used for ______
rapid hiring of a large number of candidates
The process of generating a pool of qualified applicants for organizational jobs is called ______
recruiting
What are Statutory rights?
rights based on laws or statutes passed, by federal, state, or local governments
The process of choosing individuals with the correct qualifications needed to fill jobs in an organization is called ______
selection
In her interview for a position as a bartender at a luxury hotel bar, Rosario was asked "What would you do if one of the customers began making off-color jokes that other customers in the bar could hear?" Rosario most likely attended a(n) ______
situational interview
The problem of ______ occurs when interviewers decide whether an applicant is suitable for a job within the 1st 2-4 minutes of the interview and spend the rest of the time looking for evidence to support their decision.
snap judgement
The production team at Tessing Inc. performed poorly in the first fiscal quarter of 2018 because of internal politics and lack of cooperation among the team members. As a result, the company requested all the members of the production team to attend a training program on conflict management. In the scenario, the type of training program offered by Tessing. Inc. to its production team can be classified as ______
soft skills training
Cost per hire is classified as a ______ of human resources?
staffing metric
Using technology to support HR activities (HRIS) increases:
the efficiency of the administrative HR functions
Validity
the extent to which a test measures what it claims to measure
What is strategic planning?
the process of defining organizational strategy (or direction) and allocating resources toward its achievement
One way to aid transfer of training to job situations is to ensure that:
the training mirrors the job context as much as possible
