HR Management MindTap

Part-time jobs are used when less than _____ hours per week are required to do a job.

40

_____ require managers to differentiate the performance levels of their employees using techniques such as ranking and forced distribution.

Comparative methods

A supervisor's rating of an employee's attitude is classified as an objective measure of performance.

False

Jessie was terminated from work after she was diagnosed with diabetes. Jessie cannot file a complaint against her termination because diabetes is not covered by the Americans with Disabilities Act (ADA).

False

The Society for Human Resource Management (SHRM) certification can be earned at three levels.

False

The contrast error occurs when a rater scores an employee high on all job criteria because of performance in one area.

False

_____ occurs when an evaluator's values or prejudices distort the rating.

Rater bias`

Courts have ruled that pregnant employees should decide for themselves whether or not they can perform assigned work.

True

Feedback and recognition are important aspects of a performance-driven culture as they give employees information and encouragement for their accomplishments.

True

In an effort to decrease turnover and increase management development capabilities, organizations are using specialized education for executives.

True

One concern of multisource rating is that peers who rate poor-performing coworkers tend to inflate the ratings so that the peers themselves can get higher overall evaluation results in return.

True

One purpose of employee development is to help employees improve skills that they might not be able to improve through their ordinary life experiences.

True

Pay equity is the idea that pay for jobs requiring comparable levels of knowledge, skill, and ability should be similar, even if actual duties differ significantly.

True

The group of applicants that is available to an organization when it uses a particular recruiting approach, such as Internet job boards, is called the applicant population.

True

The idea that human capital can be a source of competitive advantage for organizations is gaining ground.

True

The work sampling method of job analysis allows a job analyst to determine the content and pace of a typical workday through statistical sampling of certain actions rather than through continuous observation and timing of all actions.

True

Thirty-five-year-old Cho considers upward progression in an organization as a sign of career success. She has been in her current role for the last three years. Her application for a managerial role has been rejected three times, nor has she been offered any new roles. As a result, Cho believes that she has reached a phase of stagnation and is less satisfied with her job. In this scenario, Cho has most likely reached _____.

a career plateau

Which of the following uses of performance appraisals looks within the organization to provide consistency between individual and organization performance?

a strategic use

Alan, an HR manager at Iris Inc., wants to measure the absenteeism rate of the company. Which of the following equations should Alan use to accurately compute the absenteeism rate?

a. Absenteeism rate = (number of persons - days lost through job absence during period)/([average number of employees] × [number of workdays]) x 100

_____ is the extent of individual freedom and discretion in work and its scheduling.

a. Autonomy

Which of the following is a replacement cost that is caused by turnover in a company?

a. Employee referral fees

Which of the following is a disadvantage of an aging workforce in economically developed countries?

a. Having to replace experience and talent

Which of the following statements is true of PeopleSoft?

a. It allowed HR to run its own reports and make changes without help from information technology professionals.

Which of the following is a common problem with management development efforts?

a. Substituting training for selecting qualified individuals

Which of the following statements is true of Internet job boards?

a. They enable job seekers to submit résumés to many employers simultaneously.

In verifying the identities and credentials of job applicants, employers must use the revised form I-9 for each employee hired and must _____.

a. determine within 72 hours of hiring whether a job applicant is a U.S. citizen, registered alien, or illegal alien

The Rehabilitation Act passed in 1973 applies only to _____.

a. federal contractors

To qualify as a tax preparer for a seasonal job at a tax preparation company, Martin must answer questions on tax terminology covered in the web-based training course provided by the company. This evaluation best exemplifies a _____ measure of training evaluation.

a. learning-level

In June, Alexa's Army Reserve unit was called to active duty. To comply with the Uniformed Services Employment and Reemployment Rights Act, her employer must _____.

a. provide up to five years of active duty service leave

In the context of the seven HR management functions, which of the following is a component of strategy and planning?

b. HR retention

Sadie, an HR manager at Olive Inc., is measuring the wealth created by each employee of the company. She uses an approach that requires that all policies, procedures, measures, and methods use cost of capital as a benchmark against which their return is judged. Which of the following financial measures is Sadie using in this scenario?

b. Human economic value added (HEVA)

Which of the following is a disadvantage of on-the-job training (OJT)?

b. It may facilitate the transfer of incorrect information from supervisors to trainees.

Which of the following statements is true of human resource management?

b. It refers to designing formal systems in an organization to manage human talent for accomplishing organizational goals.

Which of the following statements is true of objective and subjective measures of performance appraisals?

b. Objective measures can be observed, and subjective measures require judgment on the part of the evaluator.

The percentage of applicants hired divided by the total number of applicants offered jobs is called the _____.

b. acceptance rate

In the context of organization-centered career planning, an organization's website should:

b. be seen as a link to existing employee development.

Cullen & Associates uses a private employment agency to hire engineering staff. The company pays a fee to the employment agency every time it hires a candidate provided by the employment agency. In this scenario, Cullen & Associates is most likely using the services of a _____.

b. contingency firm

Under the Consolidated Omnibus Budget Reconciliation Act, _____.

b. displaced workers can retain their group medical coverage for up to 18 months for themselves and for up to 36 months for their dependents, if they pay the premiums themselves

The process of choosing individuals with the correct qualifications needed to fill jobs in an organization is called _____.

b. selection

Under which of the following circumstances does the Equal Pay Act of 1963 permit differences in pay between men and women in the same jobs?

c. Differences in seniority

Which of the following is an advantage of internal recruitment?

c. It improves organization fit because current employees understand the company's culture.

Which of the following is the first step in the process of managing retention?

c. Measurement and assessment

Donna, an HR Manager at Loch Inc., is moving from a strategic role in the HR department to an operational role. Which of the following best describes the change in Donna's role?

c. Moving from helping management define the strategy to manage human capital to serving as "champion" for employee concerns

Which of the following is likely to be the least important topic of training for a recruiter who conducts on-campus interviews?

c. The company's job posting software

Which of the following is an impact of development on an individual's career?

c. The individual's abilities to handle a variety of assignments are likely to improve.

Which of the following statements is true of self-directed teams?

c. They are composed of individuals who are assigned a cluster of tasks, duties, and responsibilities to be accomplished.

Which of the following statements is true of internships?

c. They usually combine job training and classroom instruction.

Many talented teachers at Sunnydale High School resigned from their jobs in the past year. The Administrative President of the school board is in a fix and is unable to identify a reason for this attrition. The school pays competitive wages to its teachers and even gave them a pay hike recently. In this scenario, which of the following points should Sunnydale's Administrative President keep in mind when devising a solution to the problem?

c. When pay is competitive, other job factors become more important than the pay employees receive.

In the context of qualitative methods of HR forecasting, _____ requires experts to meet face-to-face.

c. a nominal group

Herald Inc. is planning to acquire Pyramid Inc. Before the acquisition, the HR manager of Herald Inc. should:

c. conduct due diligence.

Job code and pay grade are job description components noted in the _____ section.

c. identification

A school hired a bus driver without conducting a multistate criminal background check; the school conducted a background check only in the state in which it is located. Subsequently, the driver was convicted of kidnapping one of the children who traveled in his bus. The prosecution in the case revealed that the driver had been convicted 10 years ago for a similar case in another state. In this scenario, the school is guilty of _____.

c. negligent hiring

The most common method of delivering training at all levels in an organization is _____.

c. on-the-job training

A career plateau is most likely to occur when:

c. opportunities to move up in an organization decrease.

Big Drop Inc. plans to increase employee productivity by eliminating some layers of management and changing reporting relationships. The senior managers of the company decide to downsize the company and lay off some employees. This is an example of _____.

c. organizational restructuring

The planned introduction of new employees to their jobs, coworkers, and the organization is referred to as _____.

c. orientation

In her evaluation sheet, Theresa, a soft skills trainer at Wren's Academy, receives high ratings in the areas of class enjoyability and trainee willingness to take the program again. This evaluation best exemplifies a _____ measure of training evaluation.

c. reaction-level

Equal employment opportunity is a broad-reaching concept that essentially requires employers to make _____ employment decisions.

c. status-blind

A company is most likely to outsource training when:

c. there is a preference for new ideas and thinking.

Which of the following types of selection interviews is less structured than the others?

d. A nondirective interview

Dave, an HR Manager at GoPhone LLC, is responsible for performing the job analysis process in his organization. He is currently gathering, reviewing, and compiling job analysis data. Which of the following should typically be Dave's next step?

d. Developing job descriptions and job specifications

Which of the following is a characteristic of flexible staffing?

d. It helps employers avoid some of the costs of full-time benefits.

Which of the following is a feature of on-the-job training (OJT)?

d. It is flexible and relevant to what employees do.

_____ list the knowledge, skills, and abilities (KSAs) an individual needs to perform a job satisfactorily.

d. Job specifications

Josh works in the HR department of AmPro Inc. He was recently promoted to a managerial role. In the context of the Society for Human Resource Management (SHRM) competency framework, which of the following skills does Josh most likely have to build to succeed in his new role?

d. Leadership and navigation

Molly, a Customer Service Representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly's supervisor and lodged a complaint against Molly. Molly's supervisor then reprimanded her and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. Which of the following instructional strategies is illustrated in this scenario?

d. Reinforcement

Jack, an HR Manager at Helium Inc., is starting the HR planning process. Which of the following should be his first step?

d. Reviewing the organization's strategic plans

Which of the following is a tool that helps people determine preferences among vocational occupations?

d. The Holland Interest Inventory test

Which of the following is a disadvantage of using comparative methods for performance appraisal?

d. These methods reduce the level of cooperation and citizenship within the organization.

Which of the following is a function of a benefit programs audit?

d. To review regulatory compliance and reporting

Placement of people in an organization can be seen primarily as a(n) _____.

d. matching process

The ultimate purpose of selection is _____, or fitting a person to the right job.

d. placement

The average tenure of employees is classified as a(n) _____ of human resources.

d. retention and quality metric

A duty is a distinct, identifiable work activity composed of motions that employees perform.

false

According to the two-factor theory, interpersonal relationships are considered motivators.

false

HR should conduct due diligence after the integration process.

false

Hostile environment harassment is sexual harassment that links employment outcomes to the granting of sexual favors.

false

People-related costs are typically the smallest controllable expense in organizations.

false

Recruiters have completely stopped using newspaper ads as a tool for external recruitment because job seekers use the Internet almost exclusively even in smaller cities and towns.

false

The external environment of an organization includes the quality and quantity of talent, the organizational culture, and the talent pipeline and leadership bench strength.

false

The performance-reward linkage described in expectancy theory refers to employees' beliefs that working harder will lead to better performance.

false

Title VII of the Civil Rights Act states that it is unethical but not illegal for organizations to discriminate based on a person's sex, race, national origin, color, and/or religion.

false

Unit labor cost is computed by dividing the total cost of workers by their average levels of output.

false

Web-based job postings and social media are more expensive than newspapers.

false

The _____ occurs when a low rating on one characteristic leads to an overall low rating.

horns effect

A panel of division managers evaluating a supervisor's potential for advancement in the organization is an example of _____.

outsider ratings

A learning culture can be created in organizations by involving middle managers in the development and implementation of practices that promote such a culture.

true

A recent survey in the United States suggests that skill gaps exist in information technology, engineering, and research/development.

true

Active practice occurs when trainees perform job-related tasks and duties during training.

true

An example of a special labor market is suppliers and contractors for U.S. military forces.

true

An example of coworker-directed organizational citizenship behavior is cheering on a colleague for receiving a reward.

true

An example of yield ratios is the proportion of the number of applicants who received a job offer to the number of applicants who were interviewed in the final round of the selection process.

true

Human resource management involves designing formal systems in an organization to manage human talent for accomplishing organizational goals.

true

Internships give college students the opportunity to work for different companies and gain important career exposure.

true

Mining résumés is a software approach to getting the best-fitting résumés from a big database.

true

The Civil Rights Act of 1991 requires that employers show that an employment practice is job related for the position and consistent with business necessity.

true

The use of employee referral programs can lead to a homogenous workforce.

true

Training plans allow organizations to identify what is needed for employee performance before training begins.

true

Under federal guidelines, any method of collecting information about job applicants that is used to make hiring decisions is considered a test.

true

Unlike the use of e-learning as the sole method of training, blended learning provides greater flexibility with multiple training methods and can deliver superior training outcomes.

true