HR MGMT 3313 Ch 1

Which of the following are the principles that ethical, successful companies embrace?

-Having a sense of purpose or vision -Emphasizing fairness -Having employees assume responsibility for company actions -Emphasizing mutual benefits with customers, vendors, and clients

Which of the following are the responsibilities of the HR department of a company?

-Hiring -Maintaining discipline -Promotions -Providing benefits

the basic rights people have according to philosopher Immanuel Kant.

-Right of free consent -Right of freedom of speech -Right to due process

What are two qualities of human resources?

-They are valuable. -They are rare.

In what two ways does human resource management contribute to the basic measure of an organization's performance?

-by influencing who works for the organization -by influencing how people in the organization work

How can organizations meet the needs of their stakeholders and thus achieve sustainability?

-by minimizing their damage to the environment -by paying employees a fair wage and maintaining workplace safety -by delivering an adequate return to investors

HR's role in maintaining a high-performance work system may include all of the following

-establishing behavioral rewards -developing training programs. -recruiting people with new skill sets.

What are three likely outcomes of an effectively managed human resource department?

-greater employee productivity more favorable company reputation -more satisfied customers

In a firm that practices sustainability, the HR department focuses on which of the following?

-justice and fairness -long-term planning -employee development

Supervisors are apt to be directly involved in which activities related to human resources?

-recommendation of pay increases -job analysis and design -performance appraisals -employee training

categories that are part of the HR success competencies.

-relationship management -ethical practice -business acumen

The government has established laws and regulations regarding the treatment of employees in which of the following areas?

-Employee safety -Employee privacy -Job security -Employee pay and benefits

Internet job postings, online social networks, and college recruiting events are all examples of _______ sources for recruitment.

External

True or false: HR generalists usually perform one specific aspect of human resource management.

False

What statement describes the work of an HR generalist?

HR generalists perform most HRM activities.

Business partner services

This area helps the organization meet its goals for attracting, keeping, and developing people with the skills it needs

Strategic partner

This area understands the ways HR practices can give the company a competitive advantage

Administrative services and transactions

This area would handle the hiring of employees and and answering questions about benefits

Employee relations

This function handles attitude surveys, labor relations, employee handbooks, etc.

performance management

This function handles performance appraisals, feedback and coaching, and discipline.

personnel policies

This function handles policy creation and policy communication.

True or false: Pay and benefits play an important role in motivating employees.

True

What factor plays an important role in whether pay and benefits will motivate employees?

When the rewards are linked to the individual's or group's achievements

Overall, the general public has a(n) _______ perception of the ethical conduct of U.S. businesses.

negative

As a function of HR, training and development programs focus on ______.

orientation; skills training; career development programs

All of the following are areas in which supervisors have responsibilities related to HR functions EXCEPT ______.

overall direction of the company

The human resource department maintains positive employee relations by ______.

preparing employee handbooks and company newsletters

Human resource management requires careful and discreet _____.

record keeping

The right of freedom of conscience means that individuals have the right to ______.

refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms

Which basic right states that people have the right to refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms?

right of freedom of conscience

What is an important element to ensure that HR professionals keep careful and discreet records?

sensitivity to employee privacy

An organization can succeed if it is better than competitors at something and can stay better at it over a length of time. What is this called?

sustainable competitive advantage

Kaden is a new employee who doesn't feel confident in his job skills. To help him to learn the knowledge, skills, and behavior he needs, his company will provide him with ___.

training

Human resource expertise

using HR technology, applying policies and procedures, and keeping up-to-date on HR laws

Consultation

ways HR employees guide others in the organization through coaching or supporting business strategy through gathering data or designing solutions.

The competencies for HR professionals fall under which four competencies?

- technical - interpersonal - business - leadership

The government has many laws and regulations concerning the treatment of employees. Which department in an organization is responsible for filing reports required by the government, displaying posters that detail government regulations, and addressing any unlawful behavior?

Human resources

Right to due process

If people believe their rights are being violated, they have the right to a fair and impartial hearing.

What are three external sources of recruitment?

Internet job postings, online social networks, and college recruiting events

Right of free consent

People have the right to be treated only as they knowingly and willingly consent to be treated.

Right of freedom of speech

People have the right to criticize an organization's ethics, if they do so in good conscience and their criticism does not violate the rights of individuals in the organization.

Right of privacy

People have the right to do as they wish in their private lives and to control what they reveal about private activities.

Right of freedom of conscience

People have the right to refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms.

Which of the following is NOT an ethical principle used by successful companies?

Putting company needs first.

A company analyzes employee-related data to determine which departments will need to hire the most employees in the near future. The company then uses this information to hire employees for that department. In doing so, the company is engaged in ______

Workforce analytics

XYZ Company has a competitive advantage because its structure, people, and processes work together seamlessly. This describes

a high-performance work system.

Which function of HR handles vacation leave administration, retirement plans, and profit sharing?

compensation and benefits

Which HR competency refers to the ways HR employees guide others in the organization?

consultation

By influencing who works for the organization and how those people work, human resource management contributes to which three basic measures of an organization's performance?

customer satisfaction, quality, and profitability

There is some concern that increased use of _______ could prompt the need for legislation protecting employee privacy rights.

electronic databases

What is the focus of the HR department in a firm that operates with a sustainability strategy?

employee development and empowerment

When an employer has the right to terminate employment at any time without notice, it is referred to as _______.

employment at will

A company whose HR practices result in the greatest good for the largest amount of people, respect basic human rights, and treat employees and customer equitably and fairly has practices that are considered to be ___.

ethical

True or false: Overall, the general population has a positive perception regarding the ethical conduct of businesses in the United States.

false

When a firm is better than its competitors at producing a good and is able to stay better at it over a length of time, it _____.

gains a sustainable competitive advantage

A company has determined that it will need to hire 10 additional employees to accommodate its rapid growth. The human resource department is now looking at how it will hire new employees, train them, or reassign current employees. The human resource department is engaged in ______.

human resource planning

Relationship management

includes treating employees respectfully, building trust, and providing great customer service to those served by HR functions.

Communication

the skills needed to exchange information with others inside and outside the organization.

Human resources practices are considered ethical if they result in the greatest good for the greatest number, they respect basic human rights, and ______.

they are fair and equitable