HR MGT Exam Review: Ch. 9

Which of the following statements about development activity is true?

All levels of employees can be involved in development.

______ centers are mainly used to evaluate employees' personality characteristics and job skills.

Assessment

The Myers-Briggs Type Inventory is based on the personality theory of whom?

Carl Jung

Which of the following are the objectives of a performance appraisal system?

Develop action plans to improve performance. Identify the causes of discrepancies in performance. Provide a clear understanding of the differences between current performance and expected performance.

Which key features are part of an effective development system?

Employees and managers are involved in developing the system. Evaluation of the system is ongoing and used to improve the system. The system is positioned as a response to a business need or strategy.

Which of the following terms describes a barrier to advancement to higher-level jobs that adversely affects women and minorities?

Glass ceiling

Which strategies can a company use to encourage employee transfers?

Identify a host at the new location who can help employees adjust to the new community and workplace. Provide information about the new job and new location. Assist in selling and buying or renting a place to live. Involve employees in the move by sending them to preview the new location.

In which of the following ways does job rotation help employees?

It increases their understanding of different company functions. It improves employees' skills. It gives them an overall appreciation of the company's goals. It assists them in developing a network of contacts.

Which statement is true about development?

It is a set of skills and experiences that help employees prepare for the future.

Which of the following ideas about success are characteristic of those who experience psychological success? (Select all that apply.)

It is self-determined, not directed by company actions. It is controlled by the individual, not by outside factors.

Which of the following are characteristics of successful mentoring programs?

Mentor and protégé participation is voluntary. Mentors are chosen on the basis of their past record in developing employees. The length of the program is clearly specified.

Which of the following statements about mentoring programs are true?

Mentors should undergo appropriate training before entering a partnership. Mentors and protégés should be well-matched and have access to various means of communication.

Which of the following statements is false about development planning and career management systems?

Only managers participate in development of the system.

Which of the following can coaches accomplish by working with employees?

Provide one-on-one feedback. Help employees learn for themselves. Provide resources.

MOST CHALLENGING CONCEPTS:

Recall the development planning process. Describe development and careers. Recall the concept of psychological success.

Drag the employee responsibility in development planning to the appropriate planning step.

Self-assessment <-> Identify improvement needs. Reality check <-> Identify which needs are really achievable. Goal setting <-> Identify goals and systems for monitoring progress. Action planning <-> Identify a plan and timetable for goal attainment.

Which of the following are psychological tests that are often employed as part of the self-assessment process?

Strong Interest Inventory Meyer-Briggs Type Indicator Self-Directed Search

Companies rely on in-house education programs for which of the following reasons?

They can be tied directly to business needs. They can be evaluated easily using company metrics. They can encourage senior managers to get involved.

Which of the following are reasons that mentoring programs are important?

They socialize new employees. They develop employees into managers. They provide opportunities for women and other minorities to gain skills.

When drafting an action plan, employees determine how they will Blank______.

achieve their career goals

Gabby makes a list of how she plans to achieve her career goals, both short- and long-term. She includes a list of classes she wants to take to improve her skills, plans to find a mentor, and ideas for gaining new job experience. Gabby is working on Blank______.

an action plan

What term describes the process of collecting employee information and providing feedback to them about their behaviors and skills?

assessment

To ensure that performance appraisals work, managers should ______.

be trained in frequent performance feedback

In which of the following ways does succession planning help organizations?

by providing a set of development experiences that managers must complete to be considered for top management positions by requiring senior management to review leadership talent in the company by ensuring that top-level managerial talent is available

What term describes a manager or peer who works with an employee to provide motivation and feedback?

coach

Which of the following career events do managers identify as making a difference in their managerial styles?

dealing with situations where they did not have the required background getting along with supervisors fixing a failing operation

Which of the following positive opportunities do mentoring relationships provide to mentors?

developing of interpersonal skills increasing their worth to the organization increasing their feelings of self-esteem

Formal education, job experiences, and assessment of personality and abilities that help employees prepare for the future are all aspects of Blank______.

development

Employee development plans usually include which of the following?

development activities to reach goals specific career goals descriptions of strengths and weaknesses

What term is used to describe a company action in which an employee is given less responsibility and authority?

downward move

Which of the following are forms of temporary assignments?

employee exchanges voluntary assignments job tryouts

Which of the following are often disrupted as a result of a job transfer?

employees' work habits employees' daily lives interpersonal relationships

The process of adding challenges or new responsibilities to employees' current jobs is known as job _____,

enlargement

Most employee development occurs through job ______.

experiences

Which of the following traits are typically measured by personality tests?

extraversion conscientiousness adjustment

Which of the following career events do managers identify as making a difference in their managerial styles? (Select all that apply.)

fixing a failing operation dealing with situations where they did not have the required background getting along with supervisors

On-site programs, executive MBA programs, and university programs can all be aspects of companies' Blank______.

formal education programs

Which stage in the development process pertains to employees setting short- and long-term objectives?

goal setting

Which of the following benefits do mentoring programs offer protégés?

greater influence within the organization psychosocial support higher rates of promotion

Assessment is used by organizations to do which of the following?

help employees understand their tendencies and needs pinpoint managers with potential to move into higher-level positions identify employees with managerial potential

A(n) ______ exercise is a simulation of the administrative tasks associated with a manager's job. The participant must read various documents and decide how to respond.

in-basket

The Myers-Briggs Type Inventory identifies individuals' preferences for which of the following?

information gathering decision making lifestyle

What exercises are commonly used in assessment centers?

leaderless group discussions interviews role-plays in-baskets

Personality tests help determine whether employees have the characteristics to be successful in Blank______.

managerial or international positions

What term describes an experienced senior employee who helps develop a less experienced employee?

mentor

Which of the following do employees often gain as a result of a sabbatical?

new perspectives new skills time for personal reflection

How often do most employees typically receive performance evaluations?

once a year

Which of the following are evaluated at assessment centers?

personality characteristics administrative skills interpersonal skills

Which kind of employment move are workers most likely to accept?

promotion

What term is used to describe a career that is changing frequently due to changes in the person's interests, abilities, and values as well as changes in the work environment?

protean

Which of the following terms describes careers today?

protean careers

Feeling pride and accomplishment as a result of achieving one's life goals is known as Blank______ success.

psychological

Which of the following are improved by tuition reimbursement programs?

readiness for promotion job performance employee retention rates

Akhbar just had his performance appraisal. His manager discussed potential new roles for Akhbar as well as the skills he would need to develop for those roles. Akhbar considered his actual skills and goals and where he could reasonably expect to add value to the company. Akhbar is in which step of the development planning process?

reality check

Which of the following are steps in the development planning process?

reality check goal setting self-assessment

What action do employees take during the reality check stage of the employee development process?

receive information about how the company evaluates their skills and knowledge

Which of the following are examples of job enlargement?

researching new ways to serve clients switching roles within a work team taking on special assignments

The process of systematically moving a single employee from one job to another over the course of time is known as job ______.

rotation

What term is used to describe an employee's a leave of absence from the company to renew or develop skills?

sabbatical

When employees determine their career interests, values, and behavioral tendencies, they must consider their strengths and weaknesses in a process known as Blank______.

self-assessment

What term describes the process of identifying and tracking high-potential employees in an organization?

succession planning

When an employee takes on a position on a trial basis so the employee can decide if the position is suitable, it is known as a(n) ______.

temporary assignment

In order to aid in employee development, employees are allowed direct experience working in different functional areas as part of a ______.

temporary cross-functional move

In the 360-degree feedback system, employees are evaluated by which of the following?

the employees themselves the employees' peers the employees' bosses the employees' subordinates

Lack of access to which of the following contributes to the presence of a "glass ceiling" in an organization?

training programs appropriate developmental job experiences developmental relationships, such as mentoring

What term is used to describe the movement of an employee to a different job in a different area of the company?

transfer

What term describes the practice through which companies pay for employees' college courses and degree programs?

tuition reimbursement

A performance appraisal process for managers that includes subordinates' evaluations is called ______ feedback.

upward