HR quiz chapter 10

According to the dual concern model, two factors whose levels characterize different types of conflict are ______ and: A. interest; responsibility. B. loudness; concern. C. assertiveness; cooperativeness. D. accessibility; motivation

C. assertiveness; cooperativeness.

According to marriage researcher John Gottman, the avoiding style can be useful in resolving conflict if: A. only the husband uses it. B. only the wife uses it. C. both partners use it. D. avoidance is used to increase blood pressure.

C. both partners use it

Often when others respond to our fears or our concerns, they imply that their opinion is the last word on the subject. This is known as a(n) _________ response. A. evaluative B. descriptive C. certainty D. provisional.

C. certainty

Individuals who use the avoiding conflict style report having personalities that are: A. higher in conscientiousness. B. lower in extraversion. C. higher in agreeableness. D. lower in neuroticism.

C. higher in agreeableness.

In a(n) _________ relationship, both or all parties have a stake in continuing the relationship. A. Interactive B. interpersonal C. interdependent D. incongruent

C. interdependent

Sally and Stephan are currently disagreeing about how money should be spent and saved in their family. Stephan thinks Sally spends too little, and Sally thinks Stephan spends too much. This _________ conflict is resulting in weekly arguments. A.interactive B. interdependent C. interpersonal D. incongruent

C. interpersonal

Research on the effects of avoiding conflict shows: A. neither long-term positive nor negative effects. B. only long-term negative effects. C. mixed positive and negative effects. D. only long-term positive effects.

C. mixed positive and negative effects.

One multipurpose, non-defensive response that is most effective in responding to others' criticisms involves: A.guessing about the specifics. B. ignoring the remarks. C. paraphrasing. D. asking for clarification

C. paraphrasing

The defense-arousing message that implies the speaker is smarter, knows more, or is somehow better than the listener is a(n) ________ message. A. empathy B. neutrality C. superiority D. description

C. superiority

Compared to the compromising conflict style, the integrating conflict style ___________ to resolve conflict. A. takes the same amount of time B. takes slightly less time C. takes more time D. takes significantly less time

C. takes more time

Integrating conflict style differs from compromising conflict style in that the integrating conflict style emphasizes each person giving up something so both can benefit. A. one person compromising on Issue B. while the other person compromises on Issue C. that each person gets all of what he or she wants. D. avoiding the problem until it goes away.

C. that each person gets all of what he or she wants.

During a conflict, one negative comment is often reciprocated with an even more negative comment. When this continues, it is known as a(n) A. defensive spiral. B. evaluation. C. description. D. extreme fighting.

A. defensive spiral

One of the long-term risks of the avoidance conflict style in a relationship is the inability to A. develop conflict resolution styles and, therefore, the ability to handle more extreme conflicts. B. recognize the conflicts as they occur. C. ever interact positively with your partner. D. maintain a long-term relationship

A. develop conflict resolution styles and, therefore, the ability to handle more extreme conflicts.

Regardless of cultural orientation, ____________ is the most preferred conflict style. A. integration B. avoiding C. dominating D. accommodating

A. integration

The compromising style of conflict is advantageous to those involved in that each party gains some satisfaction. A. one member of the party gains satisfaction while the other loses. B. neither party wins. C. each person gets all of what they want.

A. one member of the party gains satisfaction while the other loses

The _______ keeps the compromise strategy from being the best overall conflict style. A. required sacrifice B. accommodation C. equality D. resentment

A. required sacrifice

Which of the following characteristics best describes the type of person who routinely avoids conflict? A. Experiences with conflict have been positive B. Higher biological tolerance for emotional stress C. Experiences with conflict have been negative D. Always recognizes conflict

C. Experiences with conflict have been negative

In order to be successful at the integrative conflict style, one has to have: A. the ability to compromise. B. a high level of creativity. C. a limited amount of experience with communication. D. a limited amount of experience with conflict

B. a high level of creativity.

One of the hardest situations to deal with is when someone criticizes us for something we know is true. In this case, the best response is to ___________ the statement. A. disagree with B. agree with C. understand the motivation of D. ask for clarification of

B. agree with

Compared to individualists, collectivists use the __________ conflict strategy less often. A. Agreeing B. avoiding C. dominating D. accommodating

B. avoiding

_________ conflict is a situation in which two or more people in an interdependent relationship perceive themselves to have different viewpoints or goals that are not consistent. A.Interactive B. Interpersonal C. Interdependent D. Incongruent

B. interpersonal

In long-term relationships, it is often beneficial to accommodate another's request if he or she has accommodated you in the past. This is also known as: A. avoiding. B. reciprocity. C. dominating. D. justifying.

B. reciprocity

Individuals with hidden agendas are often perceived as communicating in a way that is meant to manipulate the other person. This defense-arousing behavior is called: A. evaluation. B. strategy. C. certainty. D. provisionalism.

B. strategy

The ___________ category for eliciting defensive responses is more difficult to recognize than other strategies because the strategy is often more apparent in the nonverbal element. A. evaluation vs. description B. strategy vs. spontaneity C. certainty vs. provisionalism D. neutrality vs. empathy

B. strategy vs. spontaneity

Under which of the following conditions is the accommodating conflict style an effective strategy? A. In short-term relationships, where decisions are critical B. In short-term relationships, where decisions are compromises. C. In long-term relationships, where one person's desire for something is stronger than the other's competing desire. D In long-term relationships, where both people's desires are equally important to the requestors

C. In long-term relationships, where one person's desire for something is stronger than the other's competing desire.

Which method is not included in the integrative model for resolving conflict? A. Identifying the problem B. Setting a time and place to discuss the issue C. Exchanging viewpoints D. Avoiding brainstorming and using safe options for resolving conflicts

D. Avoiding brainstorming and using safe options for resolving conflicts

According to the ____________ personality theory, our personality can be explained by a unique combination of extraversion, neuroticism, agreeableness, conscientiousness, and openness to experience. A. integrative B. Freudian C. associative D. Big Five

D. Big Five

According to Ting-Toomey, Asian and Latino groups perceive ____________ and avoiding as positive choices because they reduce friction. A. agreeing B. assuming C. dominating D. accommodating.

D. accomodating

Marriage researcher John Gottman suggested the avoidance style of conflict is used by some individuals as a reaction to: A. a rapidly decreasing blood pressure. B. to irritate their partners. C. to calm their partners. D. as a reaction to a rapidly increasing blood pressure.

D. as a reaction to a rapidly increasing blood pressure.

One common type of behavior used in the avoiding conflict style is: A. stonewalling. B. threatening. C. compromising. D. downplaying the significance of the issue

D. downplaying the significance of the issue

Compared to dominators, compromisers are more likely to value: A. a win. B. success. C. conflict. D. harmony.

D. harmony

Compared to the other conflict styles, individuals who use the ___________ style of conflict are more likely to view conflict as positive. A. accommodating B. avoiding C. compromising D. integrating

D. integrating

A person who typically uses the avoiding style of conflict has a low degree of interest in pursuing his or her own goals and a: A. high degree of interest in supporting the relationship. B. high degree of interest in supporting the other person's goals. C. low degree of interest in supporting the relationship, but a high degree of interest in supporting the other person's goals. D. low degree of interest in supporting the relationship and a low degree of interest in supporting the other person's goals.

D. low degree of interest in supporting the relationship and a low degree of interest in supporting the other person's goals.

Individuals who use integrative conflict style are: A. higher in agreeableness. B. higher in extraversion. C. higher in neuroticism. D. lower in neuroticism

D. lower in neuroticism

The category of defense-arousing response that deals with listener interest is known as: A. evaluation vs. description. B. control vs. problem orientation. C. certainty vs. provisionalism. D. neutrality vs. empathy.

D. neutrality vs. empathy.

The _________ style is an approach to conflict that never has positive outcomes. A. compromise B. avoiding C. accommodating D. passive-aggressive

D. passive-aggressive

In research on the First Big Fight in relationships, the characteristic that differentiated survivors and nonsurvivors was: A. number of previous fights. B. how long they were in conflict. C. number of previous relationships. D. perceptions and expectations of conflicts.

D. perceptions and expectations of conflicts

When we respond to friends supportively and in a way that signals open-mindedness and interest, we are using a(n) _________ response. A. evaluative B. descriptive C. certainty D. provisional

D. provisional

Compromise is often the best conflict strategy when: A. there is more time and a decision isn't necessary. B. the issue goes to the core of the relationship. C. the issue repeatedly surfaces in the relationship. D. there is little time and a decision must be reached.

D. there is little time and a decision must be reached.

Samter & Cupachs' (1988) study of friendships found that _________ of the participants acknowledged conflicts in their relationships with each other. A. 5% B. 10% C.70 percent D. Virtually all

D. virtually all

The only time the dominating conflict style may be helpful is in a _____________ by a(n) A. personal relationship; stonewaller. B. work environment; subordinate. C. personal relationship; avoider. D. work environment; legitimate authority.

D. work environment; legitimate authority.

The _________ style is usually characterized by a low degree of interest in pursuing one's own goals, as well as a low degree of interest in maintaining the relationship or the other person's goals. A. avoiding B. dominating C. accommodating D. cooperating

a. avoiding

John Gottman, the leading researcher on the dynamics of happy relationships, found _______ correlations between the amount of conflict in a relationship and its overall health. A.no B. weak negative C. strong negative D. positive

a. no

The perspective that within conflict there is only one winner is most likely to occur in _______ cultures. A. collectivistic B. individualistic C. low power distance D. feminine

b. individualistic

Survivors of the first big fights studied by Siegert & Stamp (1994) were more likely to believe that a successful relationship: A. was one without conflict. B. required extreme sacrifice from one of the parties. C. required a joint effort in problem solving. D. involves partners who are resistant to changing ways of doing things.

c. required a joint effort in problem solving

According to Hamilton, conflict myths gain power from their place in our __________ awareness. A. conscious B. preconscious C. unconscious D. relationship

c. unconscious

When the accommodating style is used too frequently, the accommodator often ends up feeling: A. powerful. B. helpful. C. used. D. overbearing.

c. used

Goals that we perceive as different may not be. One way to determine if goals are truly incompatible is by _______ goals early. A. announcing B. forgetting C. arguing about D. clarifying

d. clarifying

__________ involves the degree to which we want to be in a relationship or support the goals of the other person. A. Assertiveness B. Accommodation C. Domination D. Cooperating.

d. cooperating

In research on relationship development and satisfaction, FBF stands for: A.fighting but friends. B. free beer forever. C. frustrated been fighting. D. first big fight.

d. first big fight