HRCI aPHR = Chapter 2: HR Operations
Federal contractors above a dollar limit of ________ are required to institute affirmative action plans. A. $50,000 B. $100,000 C. $25,000 D. $200,000
A. $50,000
Which of the following performance measures includes metrics in the areas of financial performance, customer satisfaction, efficiency of internal business processes, and company learning and growth? A. Balanced scorecard B. Benchmarking C. HR audit D. Lean Six Sigma
A. Balanced scorecard
An interview format in which one participant is interviewed by a group of interviewers at one time is called a(n): A. Panel interview B. Targeted interview C. Patterned interview D. Observed interview
A. Panel interview
A new-hire orientation and annual awards banquet is an example of what cultural element? A. Rituals B. Artifacts C. Legends D. Beliefs
A. Rituals
Which of the following is the best example of a web metric that HR professionals can leverage to support a company's talent acquisition activities? A. Tracking referral sources B. Tracking number of fans C. Tracking number of web site followers D. Tracking number of retweets
A. Tracking number of referral sources
How many employees does a company need to have in order to comply with the American Disabilities Act (ADA)? A. 25 employees B. 15 employees C. 20 employees D. 10 employees
B. 15 employees
Which records should the hiring manager have access to? A. Drug tests B. Applications C. Background checks D. I-9 Forms
B. Applications
A visual display of HR metrics at a high level is called a: A. Spreadsheet B. Dashboard C. Presentation D. Report
B. Dashboard
What is the strategic value of evaluating the relationship of employee salaries to the pay range midpoint? A. To determine pay compression B. To determine whether pay rates are competitive to the market C. To determine the company's overall cost per employee D. To establish position pay ranges
B. To determine whether pay rates are competitive to the market
Comparing an organization's performance against the "best practices" of other leading companies is known as: A. Competition B. Metrics C. Benchmarking D. Analytics
C. Benchmarking
Computer software that simulates a worksheet used to tabulate data and create graphs based on data is known as what tool? A. Presentation B. Application C. Spreadsheet D. Balance sheet
C. Spreadsheet
Which of the following applications would you use if you wanted to see a non-relational view of data that will be used for frequent calculations and statistical comparison? A. Presentation B. Database C. Spreadsheet D. Report
C. Spreadsheet
A SWOT analysis used for planning identifies an organization's: A. Statements, workplace, operations, and technology B. Safety, workforce, organization, and terms C. Strengths, weaknesses, opportunities, and threats D. Salary, wages, objectives, and taxes
C. Strengths, weaknesses, opportunities, and threats
Scott, a 57-year-old white male, is interviewing for Director of Urban Affairs at the National Association for the Advancement of Colored People (NAACP). If Scott is not selected for the position, which of the following laws may be applicable? A. Norris-LaGuardia Act B. Title VII C. Landrum Griffith Act D. ADEA
D. ADEA
Which functional areas might be a part of the decision-making process regarding the implementation of a new HRIS? A. An HRIS is a database to house employee information. Only HR needs to be part of determining how best to do so. B. Since this is an information system, it makes the most sense for IT to select the software that will run seamlessly on the company's existing platform. C. HR and IT D. HR, IT, finance, accounting, and sales
D. HR, IT, finance, accounting, and sales
A type of chart used to visualize the trend of something over time is called a: A. Pie chart B. Histogram C. Frequency distribution D. Line graph
D. Line graph
Determine the yield ratio of qualified applicants to job offers extended. Total Applicants = 500 Qualified = 50 Offers = 10 A. 20 percent B. 2 percent C. 10 percent D. 1 percent
A. 20 percent
What is the difference between a histogram and a bar chart? A. A histogram plots quantitative data; a bar chart plots categorical data B. A histogram measures quality data; a bar chart measures quantitative data C. A histogram plots quantitative data; a bar chart plots quantitative data D. A histogram measures quality data; a bar chart measures quality data
A. A histogram plots quantitative data; a bar chart plots categorical data
Which of the following will help a company minimize any negative impact to data integrity? A. A policy that prohibits the sharing of passwords and the utilization of monitoring software that tracks and blocks the attempted download of phishing programs or malware B. A policy that prohibits the use of social networking sites C.A policy that prohibits the sharing of confidential information with competitors D. A policy that prohibits sending unsolicited e-mails to outside vendors
A. A policy that prohibits the sharing of passwords and the utilization of monitoring software that tracks and blocks the attempted download of phishing programs or malware
Which of the following best describes the difference between the role of finance versus the role of accounting in an organization? A. Accounting captures the day-to-day transactions of the business. Finance provides financial modeling and investment advice to the organization. B. Accounting and finance are terms used interchangeably to describe the business function led by a chief financial officer (CFO) C. Finance is responsible for budgeting. Accounting is responsible for tracking expenditures. D. Finance tracks financial metrics. Accounting ensures the company's books are balanced
A. Accounting captures the day-to-day transactions of the business. Finance provides financial modeling and investment advice to the organization
Which of the following established that employers can be held vicariously liable for the actions of their employees in sexual harassment cases? A. Burlington Industries v. Ellerth B. Meritor Savings Bank v. Vinson C. Harris v. Forklift Systems D. Oncale v. Sundowner Offshore Services, Inc.
A. Burlington Industries v. Ellerth
What is the difference between confidentiality and privacy? A. Confidentiality is how information is treated. Privacy is an employee's right to freedom from intrusion. B. There is no difference between confidentiality and privacy C. Privacy is how information is treated. Confidentiality refers to an employee's right to keep personal matters and public matters separate. D. Confidentiality is whether a person has a right to information. Privacy refers to whether an organization has the right to share information.
A. Confidentiality is how information is treated. Privacy is an employee's right to freedom from intrusion
A tool that holds an extensive amount of information such as employee contact information, wages, and benefits is called a: A. Database B. Graphs C. Software D. Cells
A. Database
A hospital has decided to use facial recognition technology to determine which employees are allowed to enter the maternity ward. Advocates state that the added security measures help families feel more secure. Without prior public notice, this collection of bio-metric data is a threat to what? A. Employee privacy and identity theft B. Hospital security procedures C. Police investigation of unwelcome hospital visitors D. The hospital's customer service ratings
A. Employee privacy and identity theft
The EEO-1 report includes specifically what type of information? A. Employees' race, ethnicity, and sex B. Employees' workplace injuries or illnesses C. Medical, dental, and vision benefit plans D. Number of full-time employees hired
A. Employees' race, ethnicity, and sex
Ensuring that each employee within an organization can see the direction for the business and knows how their job fits in the overall picture is known as: A. Goal alignment B. Mission statement C. Performance evaluation D. Rewards and recognition
A. Goal alignment
Which of the following best describes HR's primary contribution to an organization's strategic plan? A. HR serves the needs of the entire organization as subject-matter experts (SMEs) B. HR provides the executive team with a menu of administrative tasks that it can execute more efficiently C. HR interprets various HR metrics for the executive team to show how HR creates value to the organization D. HR utilizes its "seat at the table" to share how additional HR staff can support the organization by providing better customer service
A. HR serves the needs of the entire organization as subject-matter experts (SMEs)
Which of the following generally describes a security concern where a user deliberately accesses another user's computer without permission? A. Hacking B. Phishing C. E-card D. Security alert
A. Hacking
The process of analyzing and identifying the need and availability of labor resources so that the organization can meet its objectives is called: A. Human resource planning B. Recruitment requisition C. Objective planning D. Training needs assessment
A. Human resource planning
Which of the following is a disadvantage of Internet recruiting? A. Increase in unqualified candidates B. Targets specialized skills C. Increases the candidate pool D. Improves candidate mapping
A. Increase in unqualified candidates
Collecting and analyzing work samplings or reviewing employee logs is an example of what type of data collection method? A. Observation B. Panel C. Structured D. Semi-structured
A. Observation
Which regulation requires employers with a self-insured health plan to complete and file Forms 1095-B and 1094-B with the IRS, as well as provide employees with a copy of Form 1095-B? A. Patient Protection and Affordable Care Act (PPACA) B. Americans with Disabilities Act (ADA) of 1990 C. Employee Retirement Income Security Act (ERISA) D. Occupational Safety and Health Act (OSHA)
A. Patient Protection and Affordable Care Act (PPACA)
A type of graph in which a circular shape is divided into sections that each represents a proportion of the whole is called a: A. Pie chart B. Histogram C. Scatter graph D. Line graph
A. Pie chart
A tool found in spreadsheets that can automatically sort, count, total, or average data and display it in a table is called a: A. Pivot table B. Sorting C. Filter D. Vlookup
A. Pivot Table
A company operates in a competitive market. To be successful, they need to be able to attract top talent. Part of the objective is to determine whether they are competitive with benefits, compensation, and a reputation as a great place to work. What metric would you use to measure how effective the company is in hiring talent? A. Ratios of offers made to acceptances B. Involuntary resignation turnover C. Hires as a percentage of total employees D. Voluntary employee turnover within 90 days
A. Ratios of offers made to acceptances
Which of the following is an important component of an employee record policy? A. Retention and destruction timeline expectations B. How big the employee record should be C. Ensure medical documents are with the general file D. HR office hours of which the record can be accessed
A. Retention and destruction timeline expectations
Employers must file copies of employees' W-2s with which agency by the end of the February every year? A. Social Security Administration (SSA) B. Occupational Health and Safety Administration (OSHA) C. Department of Labor (DOL) D. National Labor Relations Board (NLRB)
A. Social Security Administration (SSA)
The Stored Communications Act (SCA) establishes: A. That an employer can't intentionally access an employee's e-mails unless they are sent through the employer's server B. That an employee has a reasonable expectation of privacy even when accessing personal e-mail from work C. That an employer has the right to use any information transmitted via the employer's server if the employer has a legitimate business reason D. That an employee may store information on the employer's server as long as they are employed by said employer
A. That an employer can't intentionally access an employee's e-mails unless they are sent through the employer's server
A financial services firm hires a trader who spent the last four years in state prison for committing a battery against a co-worker. The financial services firm is in Wyoming, but the trader did his jail time in state prison in Arizona. In an effort to reduce costs, HR did a background check, but it was only for the state of Wyoming. How would you safeguard the company from any legal exposure regarding this situation? A. The company should adopt a policy of conducting complete background and reference checks, including a check of both state and FBI records, going forward. B. The company should get all candidates' written consent before performing a background check going forward. C. The company is guilty of negligent hiring and may be in violation of the Privacy Act of 1974 and should report the situation to the Department of Labor. D. Place the employee on leave for not disclosing this information during the interview process, investigate, and determine if the employee should remain remployed.
A. The company should adopt a policy of conducting complete background and reference checks, including a check of both state and FBI records, going forward
A construction worker union refuses to do business with any company that buys supplies from a particular concrete company. This decision was made to support the workers at the concrete company who have reported multiple violations of the Fair Labor Standards Act (FLSA) with regard to overtime pay. As the HR director at Next Generation Home Builders, what advice would you provide to senior management? A. This hot-cargo contract clause is an unfair labor practice as defined by the National Labor Relations Act (NLRA) B. This featherbedding contract clause is an unfair labor practice as defined by the Labor Management Relations Act (LMRA) C. This yellow-dog contract clause is an unfair labor practice as defined by the Norris-LaGuardia Act. D. This iron-clad contract clause is an unfair labor practice as defined by the Labor Management Relations Act (LMRA)
A. This hot-cargo contract clause is an unfair labor practice as defined by the National Labor Relations Act (NLRA)
The Federal Labor Standards Act (FLSA) requires employees to retain payroll records for how long? A. Three years B. After the pay period ended C. Ten years D. When the year ends
A. Three years
One of the key benefits of conducting an employee survey is: A. To stay competitive in driving employee motivation, retention, and productivity B. To establish an annual routine of asking employees questions about the workplace C. To keep leaders on their toes about being nice to employees and paying them well D. To keep employees from complaining about the workplace, leaders, pay, and benefits
A. To stay competitive in driving employee motivation, retention, and productivity
The Taft-Hartley Act protects employees from the unfair labor practices of A. Unions B. Employers C. Federal and state governments D. Private employers
A. Unions
What statement can be used to guide an organization's decisions and provides purpose for employees? A. Values statement B. Financial statement C. Goal statement D. Norms statement
A. Values statement
The statement "We aspire to be the best widget maker in America" is an example of a: A. Vision statement B. Financial statement C. Mission statement D. Values statement
A. Vision statement
What qualifies as having a "disability" under the ADA? A. A physical or mental impairment that substantially limits three or more major life activities, a record of such an impairment, or you are regarded as having such an impairment B. A physical or mental impairment that substantially limits one or more major life activities, a record of such an impairment, or you are regarded as having such an impairment C. A physical or mental impairment that substantially limits two or more major life activities, a record of such an impairment, or you are regarded as having such an impairment D. A physical or mental impairment that substantially limits four or more major life activities, a record of such an impairment, or you are regarded as having such an impairment
B. A physical or mental impairment that substantially limits one or more major life activities, a record of such an impairment, or you are regarded as having such an impairment
Which of the following can be used to help management measure employee engagement? A. Turnover ratio and total revenue B. Absentee rate and worker's compensation incidence rate C. Cost per hire and absentee rate D. Yield ratio and cost per hire
B. Absentee rate and worker's compensation incidence rate
Which of the following requires employers to report to the Occupational Safety and Health Administration (OSHA)? A. Employees who cannot produce proper identification B. All workplace fatalities C. Medical, dental, and vision benefit information D. How many employees are hired
B. All workplace fatalities
Organizational culture can manifest itself in a physical form that often serves as a reminder of something important or a trigger for a special meaning. This element of culture is called: A. Rituals B. Artifacts C. Legends D. Beliefs
B. Artifacts
A performance metric used in strategic management to identify, report, and improve various internal functions of a business and resulting external results is called: A. Benchmarking B. Balanced scorecard C. Performance evaluation D. Business intelligence
B. Balanced scorecard
In XYZ organization the leadership team thinks that the expression of humor in the workplace will improve productivity. This is an example of what kind of cultural element? A. Norms B. Beliefs C. Directives D. Values
B. Beliefs
A unique capability or advantage that differentiates the organization from its competitors is called: A. Research and development B. Core competency C. Providing cheaper products D. Hiring talent faster
B. Core competency
Which of the following applications would you use if multiple people will update the application and run complex queries from it? A. Presentation B. Database C. Spreadsheet D. Report
B. Database
Which of the following is a true statement about measuring days to fill? A. Days to fill should be monitored closely because the longer a position remains open, the more likely it is to go unfilled B. Days to fill (speed) should be evaluated in relation to cost and quality of hire C. It is more effective for companies to hire temporary workers once a key position is open for more than 2 months D. If it is taking a while to fill a position, a company should adjust the total compensation for the position
B. Days to fill (speed) should be evaluated in relation to cost and quality of hire
The executive board of a test preparation company considers franchising. What would be the best organizational structure? A. Centralized B. Decentralized C. Matrix D. Functional
B. Decentralized
When converting hard-copy employee records to electronic format, what is an important consideration? A. Records should be able to be accessed through a smart phone B. Destroy paper copies after conversion to an electronic format C. Keep all paper records after conversion to an electronic format D. The computer storing the records must be a particular brand
B. Destroy paper copies after conversion to an electronic format
An employee of a national coffee re-seller was recently denied a promotion. Since then, he has made several negative statements about the company culture, pay, and promotional opportunities via multiple social media web sites. The facilities manager wants HR's support in discouraging this type of communication by other employees. As the HR director, how would you address this concern? A. Train supervisors on the provisions of the Electronic Communications and Privacy Act B. Develop a company privacy policy that clarifies what is expected of the employee in regard to social media C. Train staff on the provisions of the Privacy Act of 1974 D. Develop a company privacy policy that details Internet use
B. Develop a company privacy policy that clarifies what is expected of the employee in regard to social media
A person's ability to be aware of and control one's own emotions and ultimately successfully handle interpersonal relationships is known as: A. Anger management B. Emotional intelligence C. Human resource development D. Training and development
B. Emotional intelligence
Software that allows an organization to use a collection of integrated applications to manage business processes and automate many tactical functions is known as a(n): A. Applicant tracking system (ATS) B. Enterprise resource planning (ERP) C. Time and attendance (TAA) program D. Learning management system (LMS)
B. Enterprise resource planning (ERP)
Which of the following is a reason to disclose medical information that was obtained through pre-employment drug testing to a third party? A. The manager requests the information in relation to an employee transferring to a school bus driver position B. For a disability claim C. The employee gives verbal approval to release the information D. Evidence of illegal drugs must always be reported to local law enforcement
B. For a disability claim
The estimation of the likelihood of an event becoming a reality in the future, based on available data from the past, is known as: A. Benchmarking B. Forecasting C. Metrics D. Executive summary
B. Forecasting
The Employee Retirement Income Security Act (ERISA) requires employees to file these annual reports on employee benefits offered: A. OSHA 300 log B. Form 5500 C. EEO-1 form D. LM-1 report
B. Form 5500
A graphical representation of data using bars, often in different heights depending on the distribution of numerical data, is called a: A. Pie chart B. Histogram C. Scatter graph D. Line graph
B. Histogram
What is HR's primary strategic value to the organization? A. Ability to recruit top talent for strategic initiatives B. Intimate knowledge of all core functional business areas C. Ensuring that the company is free from litigation D. Training and development of staff aligned to key strategic initiatives
B. Intimate knowledge of all core functional business areas
In Michael Porter's five forces analysis, five forces shape the competitive landscape for any industry. What are they? A. Budget, workforce, wages, benefits, and leadership B. Political/legal, economic, social, technology, and competition C. Supply chain, finance, marketing, operations, and human resources D. Quality products, best price, fastest service, customer service, and sales
B. Political/legal, economic, social, technology, and competition
A series of increasingly severe penalties for repeated offenses is called: A. Performance evaluation B. Progressive discipline policy C. Performance improvement plan D. Formal discipline policy
B. Progressive discipline policy
A request for information from a database table or a combination of tables is called a: A. Memo B. Query C. Spreadsheet D. Graph
B. Query
When a test or survey's measurement consistently measures what it is supposed to, it is known as: A. Quality B. Reliability C. Validity D. Effectiveness
B. Reliability
Which of the following is the best description of software that is managed remotely where the organization is charged only for the number of users and the bandwidth they use? A. Cloud computing B. SaaS C. ASP D. SLA
B. SaaS
An interview in which the interviewer determines the major questions beforehand but allows sufficient flexibility to probe into other areas is known as a(n): A. Structured interview B. Semi-structured interview C. Observation D. Panel
B. Semi-structured interview
A type of interview that depends on job analysis to identify critical job requirements, such as competencies for each position, by focusing on what the person has done in previous situations is called a(n): A. Phone interview B. Targeted selection interview C. Observation interview D. Panel group interview
B. Targeted selection interview
Molly is informed by her new employer that her job offer is contingent on a successful background check. The background check will be conducted by the employer within 30 days. Which of the following statements about the employer's responsibility as it relates to the Fair Credit Reporting Act (FCRA) is correct? A. The employer must share with Molly how the information will be used B. The employer is not required to comply with the FCRA C. The employer must get Molly's written permission D. The employer must let the consumer reporting agency (CRA) know that it obtained Molly's permission before conducting the background check
B. The employer is not required to comply with the FCRA
A reservist was called to active duty for five years. Upon return to the United States mainland, he was informed that the position he left had been upgraded and filled by a permanent employee. Does the employer have any responsibilities to the reservist related to reinstatement of employment? A. The reservist has been gone more than 180 days; therefore, the employer has no duty to reinstate him in the same position B. The reservist has 90 days following the completion of service to apply to the employer for reinstatement C. The employer must reinstate the reservist promptly but may terminate his employment for cause within 60 days D. The employer must reinstate the reservist promptly but may terminate his employment for cause after 180 days
B. The reservist has 90 days following the completion of service to apply to the employer for reinstatement
How long should an organization keep an I-9 form for a terminated employee? A. There is no need to keep an I-9 form for an employee who is no longer with the organization B. Three years from date of hire or 1 year following termination of employment, whichever is later C. The I-9 form can be destroyed after 1 to 5 years from the date of hire D. The I-9 form can never be destroyed and must be kept as long as the organization is operating
B. Three years from date of hire or 1 year following termination of employment, whichever is later
A statement that describes what the future of the organization looks like is known as: A. Purpose statement B. Vision statement C. Financial statement D. Benefit statement
B. Vision statement
A personal concierge service recently started a blog. What might they want to consider when determining their social media approach and policy development? A. How often the design of the blog can change B. Which employees may post C. Will the blog be used for customer contact? D. Will the blog be used to connect employees in different geographic regions?
B. Which employees may post
Jayson, a 20-year-old college student, gets hurt in a car accident in the company's vehicle. He is unconscious. The person in the vehicle with him is the HR manager and accompanies him to the hospital where some members of Jayson's family are already waiting. The HR manager discloses to the doctor and Jayson's cousin that Jayson is HIV positive. Has the HR manager violated the Health Insurance Portability and Accountability Act (HIPAA)? A. No, because the HR manager disclosed the information in order to save Jayson's life. B. Yes, because the HR manager divulged confidential medical information to Jayson's family member without his written consent. C. No, because Jayson's cousin just happened to be near the doctor when the HR manager was updating the doctor. The HR manager is covered by the bystander clause. D. Yes, because the HR manager should never disclose confidential medical information to anyone without Jayson's consent.
B. Yes, because the HR manager divulged confidential medical information to Jayson's family member without his written consent
Deemed a moral and social obligation to amend historical wrongs and eliminate the present effects of past discrimination is a(n): A. Code of conduct B. Vets 100 report C. Affirmative action plan D. EEO-1 report
C. Affirmative action plan
Which of the following best describes HR's cross-functional relationship with sales? A. Collaborating on ways to manage costs B. Managing labor relations in different markets C. Aligning incentive programs with local practices D. Collaborating with operations to develop staffing plans
C. Aligning incentive programs with local practices
Who is required to file an annual EEO-1 report? A. All private employers that are subject to Title VII and have 50 or more employees B. All private employers that are subject to Title VII and have 75 or more employees C. All private employers that are subject to Title VII and have 100 or more employees D. All private employers that are subject to Title VII and have 150 or more employees
C. All private employers that are subject to Title VII and have 100 or more employees
If an employer receives an Equal Employment Opportunity Commission (EEOC) charge regarding an employee who has just resigned, what should be done with the employee record and EEOC documents? A. Shred or delete all records per the normal retention or destruction timeline B. Shred or delete all records immediately as the employee has left employment C. All records must be kept until the final disposition of the charge D. Immediately send all employee medical records to the EEOC
C. All records must be kept until the final disposition of the charge
Jackson, a 47-year-old white male, was extended an offer of employment contingent on a successful drug screen. After 3 weeks on the job, he was released because amphetamines were found in his drug screen. Jackson shared on his application that he had a medical condition for which he was prescribed the amphetamines. Which federal law did the employer most likely violate when Jackson was fired? A. Drug-Free Workplace Act B. Age Discrimination in Employment Act C. Americans with Disabilities Act D. Title IV
C. Americans with Disabilities Act
What provides insight into business trends and patterns and helps improve decisions? A. Pie chart B. Executive summary C. Business intelligence D. Histogram
C. Business intelligence
When survey results are vague and difficult to determine what employees are saying, which is the best way to validate the data? A. Re-administer the entire survey; people will understand B. Find out how individual employees answered the survey C. Conduct focus group sessions to gain further insights D. Throw away the survey; anything vague is worthless
C. Conduct focus group sessions to gain further insights
Why should HR be involved in the strategy formulation, development, implementation, and evaluation of a business? A. Staffing projections significantly contribute to a company's strategic direction B. Ensure that HR has a "seat at the table" so that the voice of the people can be heard C. Depending on the strategic orientation of the company, HR's role may differ D. Ensure the strategy is compliant with federal, state, and local regulations
C. Depending on the strategic orientation of the company, HR's role may differ
Under Title VII, the form that employers must file indicating the number of employees by specific covered protected categories is called: A. OSHA 300 log B. Form 5500 C. EEO-1 form D. LM-1 report
C. EEO-1 form
The Occupational Safety and Health Administration (OSHA) requires the OSHA 300 log to be retained by the employer for how long? A. Two weeks following the end of the calendar year in which the record occurs B. There is no required timeline as most likely the health concern is resolved C. Five years following the end of the calendar year in which the record occurs D. Thirty days following the end of the calendar year in which the record occurs
C. Five years following the end of the calendar year in which the record occurs
An employee of a doctor's office often takes a work laptop home. Information about patients is stored on the laptop for the employee's easy reference. While the employee is in a local grocery store, someone breaks into his car and steals the laptop. Which federal law should the employer be concerned about? A. Federal Date Protection Act B. Sarbanes-Oxley Act of 2002 C. Health Insurance Portability and Accountability Act D. Title 21 Code of Federal Regulations (21 CFR Part 11)
C. Health Insurance Portability and Accountability Act
Employees frequently share a story of how the founder rescued the organization from the brink of closure because of an unscrupulous competitor by creating an innovative product and taking it to market quickly. Each time the story is shared, it reminds the employees of the importance of being innovative, quick thinking, and resilient. This is an example of what cultural element? A. Rituals B. Artifacts C. Legends D. Beliefs
C. Legends
A description of how an organization will achieve its vision is called: A. Job description B. Purpose statement C. Mission statement D. Summary plan description
C. Mission statement
Farough wants to return to work as an administrative assistant 2 days after carpal tunnel surgery on her right hand. She is right handed. The medical certification states the she can use her right hand in 14 days. If her employer agrees, which of the following return to work policies apply in this case? A. Reasonable accommodation B. Fit-for-duty exam C. Modified duty D. Interactive dialogue
C. Modified duty
While it's not a written policy, while working in a particular organization, it is widely known that there are high expectations of employees to participate in community events such as parades and fundraisers. This is an example of what kind of cultural element? A. Values B. Objectives C. Norms D. Beliefs
C. Norms
How long does the Equal Employment Opportunity Commission (EEOC) regulations require employers to retain records for an employee who has been involuntarily terminated? A. Retain the record for an indefinite period of time B. There is no need to retain the record C. One year from the date of termination D. Five years from the date of termination
C. One year from the date of termination
Which core business function is responsible for developing and delivering a company's products or services to customers? A. Marketing B. Finance C. Operations D. Research and development
C. Operations
The Fair Labor Standards Act (FLSA) of 1938 established: A. The equitable treatment of all workers B. Fair wages for all workers C. Overtime and minimum wage requirements D. A standard of conduct for supervisors
C. Overtime and minimum wage requirements
A structured interview in which the interviewer asks a series of predetermined questions is called a(n): A. Panel interview B. Targeted selection C. Patterned interview D. Observed interview
C. Patterned interview
A public-sector agency is struggling to meet fiscal responsibilities. The concern is that public retirement funds are outpacing revenues being generated. You are being asked to analyze and present your findings to the leadership team. Which metric would be one of the best to measure? A. Benefit costs as a percentage of revenue B. Benefit costs as a percentage of expense C. Retiree benefit cost as a percentage of expense D. Compensation as percentage of expense
C. Retiree benefit cost as a percentage of expense
A call center depends on the level of sales completed per phone call for its success. An employee's ability to establish credibility and achieve customer satisfaction is critical for optimal performance. The company wants to establish a development program for those who may not be performing to expectations. What metric would you use to measure workforce effectiveness under these circumstances? A. Customers per employee B. Expenses per employee C. Revenue per employee D. Labor cost per employee
C. Revenue per employee
Employers must have to file Form 1099-MISC to the Internal Revenue Service (IRS) when: A. An employee is offered a medical, dental, and vision benefit plan B. A full-time employee is paid for regular duties and responsibilities C. Someone who was not an employee was paid at least $600 for services D. An employee works overtime every week for a year
C. Someone who was not an employee was paid at least $600 for services
Which of the following collaborative software platforms provides users with a near in-person integrated experience? A. Webconference B. Multifaceted groupware C. Telepresence D. Videoconference
C. Telepresence
The Electronic Communications and Privacy Act of 1986 establishes: A. That an employer can monitor all employee communications B. That an employer can monitor employee e-mail without written consent C. That an employer can monitor employee electronic communications if the employer can show a legitimate business purpose D. That an employer can monitor oral communications only when transmitted via phone
C. That an employer can monitor employee electronic communications if the employer can show a legitimate business purpose
Jasmine, an African-American woman, resigns her position as account manager citing that she was harassed by the team leader who supervises her on a daily basis. The team leader has no authority to take tangible employment actions in regard to Jasmine. The sales director claims no knowledge of the events leading up to Jasmine's resignation. As the HR director, how would you advise senior management regarding the company's liability in this case? A. There is no liability because Jasmine did not report the incidents that led up to her decision to resign B. The company is vicariously liable because the team leader meets the definition of a supervisor as established by the Ellerth and Faragher cases on sexual harassment C. The company is not liable for the team leader's actions because the Supreme Court in Vance v. Ball State University narrowly defined supervisor as the person who may take tangible employment actions such as demotion or termination of employment D. The company is liable because the team leader meets the definition of supervisor as established by the Equal Employment Opportunity Commission (EEOC)
C. The company is not liable for the team leader's actions because the Supreme Court in Vance v. Ball State University narrowly defined supervisor as the person who may take tangible employment actions such as demotion or termination of employment
Which of the following is true with regard to effective technology communication policies? A. ISO 9000 compliant B. Employees are aware that they are free to make online postings so long as they are anonymous C. The organization reserves the right to monitor all technology use from or to company equipment D. Lists all the technologies available to employees
C. The organization reserves the right to monitor all technology use from or to company equipment
The Patient Protection and Affordable Care Act (PPACA) reporting requirements apply to which type of organizations? A. Those that employ fewer than 50 full-time employees on average B. Those employers that do not offer any health benefit plans C. Those that employ 50 or more full-time employees on average D. Those employers that have 50 or more physical locations
C. Those that employ 50 or more full-time employees on average
What is the best way to help employees overcome concerns of confidentiality when using web-based survey tools? A. There is no security over the Web; have employees use paper-based surveys only B. Have leaders or security watch over the computer while employees participate in the survey C. Use random protected passwords and third-party administration and establish a good communication plan D. Ignore the employee concerns about confidentiality and require employees to participate anyway
C. Use random protected passwords and third-party administration and establish a good communication plan
Organizational culture reflects a shared understanding among all who work within the company. What are the common components of organizational culture? A. Vision, mission, and values B. Structure, systems, and people C. Values, beliefs, and norms D. Finance, marketing, and operations
C. Values, beliefs, and norms
A progressive discipline process generally starts with: A. Performance improvement plan B. Co-worker warning the employee C. Verbal warning D. Written warning
C. Verbal warning
Ralph is the AVP of infrastructure for a small healthcare consulting company. He is concerned because he has had three employees resign in the last 3 months and his department is right in the middle of a major project deliverable. As his HR business partner, what metrics would be most useful to Ralph as you both determine the next course of action? A. Turnover ratio B. Number of grievances C. Cost per hire D. All of the above
D. All of the above
The ADA makes it unlawful to discriminate in employment practices such as: A. Benefits B. Promotions C. Pay D. All of the above
D. All of the above
To provide expert consultation to the organization, an HR professional must understand how other functions in the organization perform their work. Which of the following is a core business function typically found in organizations? A. Sales and marketing B. Information technology C. Operations D. All of the above
D. All of the above
A person from inside or outside an organization who assists an organization to transform itself is known as a(n): A. Human resource B. Executive leader C. Contingency worker D. Change agent
D. Change agent
A statistical analysis tool that give an overview of variables that tend to go up and down together and in a specific direction, such as data that shows the cost of recruitment rises as the turnover number increases, is called a: A. Database B. Filter C. Spreadsheet D. Correlation
D. Correlation
The Consolidated Omnibus Budget Reconciliation Act (COBRA), which provides the continuation of health coverage for a limited time after the loss of a job, is an amendment to which of the following: A. Health Insurance Portability and Accountability Act B. Uniformed Services Employment and Reemployment Rights Act (USERRA) C. Patient Protection and Affordable Care Act (ACA) D. Employee Retirement Income Security Act (ERISA)
D. Employee Retirement Income Security Act (ERISA)
What is the main reason a company would want to have a progressive disciplinary policy? A. Investors like seeing proper policies B. It makes the HR department job's much easier C. Marketing and operations require this of the HR department D. Employees are treated fairly and to cultivate a positive corporate culture
D. Employees are treated fairly and to cultivate a positive corporate culture
Which type of organization must submit an EEO-1 report? A. This report applies to employers with 100 or more employees B. This report applies to employees with 50 or more locations C. Employers who have employees in more than one country D. Employers with 100 employees and federal contractors with 50 or more employees
D. Employers with 100 employees and federal contractors with 50 or more employees
Which of the following techniques is an example of how human resources can effectively shape organizational culture? A. Measuring how many applications have been processed within a certain time frame B. Improving on how fast human resource staff members return phone calls and e-mails C. Reducing the number of meetings human resources and leadership attend during the week D. Establishing a compensation program that rewards employees for certain behaviors
D. Establishing a compensation program that rewards employees for certain behaviors
A short document, or section of a document, that provides a brief overview of a longer report, proposal, or business plan is known as a(n): A. Analysis B. Recommendations C. Problem statement D. Executive summary
D. Executive summary
What would be the first step for an HR director when an employee requests an accommodation under the Americans with Disabilities Act? A. Assess reasonableness of accommodations B. Choose job accommodations C. Identify job accommodations D. Identify the essential job functions and barriers to performance
D. Identify the essential job functions and barriers to performance
There has been a recent uptick in theft at Brisbane Women's Clothing store. The CEO wants to install a surveillance system. As the HR manager, what should you be most concerned with when advising the CEO on the new system implementations? A. Is the monitoring system visible to employees? B. Are employees aware that there is a new policy? C. Are managers trained on how to operate the new system? D. Is the monitoring policy narrowly tailored?
D. Is the monitoring policy narrowly tailored?
Which group is experiencing adverse impact? Group / Applicants / Hired Native American / 22 / 2 Asian / 30 / 8 Caucasian / 120 / 35 African-American / 48 / 5 A. Native Americans and Asians B. Caucasians and Native Americans C. African-Americans and Asians D. Native Americans and African-Americans
D. Native Americans and African-Americans
What is one benefit of big data to HR? A. Help identify more consumers B. Improve sales forecasting accuracy C. Provide easier access to employee data D. Predictive analytics result in better employment risk management
D. Predictive analytics result in better employment risk management
The process by which the key stakeholders of an organization envision its future and develop a mission, objectives, and procedures to achieve that future is called: A. Goal planning B. Future planning C. Succession planning D. Strategic planning
D. Strategic planning
The best reason for restricting access to employee records to only those who have a "need to know" is: A. Because only human resources should have access to employee records B. So that filing doesn't have to be updated immediately, saving time C. To prevent employee records from getting lost or accidentally deleted D. To prevent discrimination, identity theft, and privacy breaches
D. To prevent discrimination, identity theft, and privacy breaches
Creating statistical models that predict demand for the next year, given relatively objective statistics from the previous year, is known as: A. Graph B. Metrics C. Benchmarking D. Trend analysis
D. Trend analysis
If an employer is a federal contractor of more than 150 employees and greater than $150,000 in federal contracts, how long should pre-employment documents such as resumes, applications, interview notes, and other related hiring materials be kept for applicants not hired? A. Ten years B. Forever C. Not at all D. Two years
D. Two years
Ensuring that a test or survey effectively measures what it is supposed to measure is known as: A. Effectiveness B. Quality C. Auditing D. Validity
D. Validity
A statement that communicates the organization's top priorities and core beliefs to customers and employees is called: A. Code of conduct B. Employee handbook C. Purpose statement D. Values statement
D. Values statement
Using a spreadsheet you need to combine two lists, one with employee hire dates and salary and the other with department heads and bonus results. What is the name of the function that combines two lists into a single list? A. Pivot Table B. Sorting C. Filter D. Vlookup
D. Vlookup
When an employee becomes hospitalized because of a workplace injury, when must the employer report the event? A. Within 30 days of learning of it B. Before the calendar year ends C. There is no need to report it D. Within 24 hours of learning of it
D. Within 24 hours of learning of it
Latoya resigned from her position as vice president of marketing at Kwesi Engineering. She failed to delete her personal e-mail account from the company iPad prior to returning it on her last day. For the next six months, Latoya's personal e-mail was accessible on the company phone and were read by her former manager. By reading the e-mails, did the manager violate any laws? A. Yes, this is a violation of the ECPA. B. No, Latoya has no expectation of privacy. C. No, Latoya gave implicit consent under the provisions of the SCA. D. Yes, under the provisions of the SCA, Latoya's negligence does not constitute authorization.
D. Yes, under the provisions of the SCA, Latoya's negligence does not constitute authorization
