HRM 332 Review Ch 1

Disengaged employees

-9x more likely to leave organization -only half as successful in meeting goals -take 25% more sick days -7x more likely to be involved in a lost-time safety incident -2x more likely to file Equal Employment Opportunity complaints

Engaged employees

-higher levels of customer satisfaction -more productive -lower turnover and accidents -higher profits

Hispanic workers are projected to be about what percentage of the workforce by 2050?

24%

What is the percentage of women in the workforce?

47-48%

Asian workers are projected to be about what percentage of the workforce by 2050?

8%

What is a major organization associated with training and development functions?

ASTD

When computers perform routine tasks that were once performed by people, we lose jobs due to:

Automation

Sara's responsibilities include creating the organization's Affirmative Action Plan, and serving on the Diversity Committee. Her role is best described as the:

EEO and Diversity Management Specialist

Which HR specialty covers Affirmative Action plans and combats prejudice?

EEOC and diversity management

Studies have shown that companies with high levels of _______ outperformed their peer companies in operating income, net income growth and earnings per share growth.

Employee engagement

As the level of employee job satisfaction increases:

Employee productivity may or may not increase

Which HR specialty involves counseling, conflict resolution, and discipline?

Employee relations

__________ systems can help companies analyze individual applicants for employment, maintain information on compensation packages, and capture knowledge from people within the company.

HRIS

Who provides some of the top certifications for HR professionals in the world?

Human Resource Certification Institution

Who has the primary responsibility for seeing to the safety and security of the workforce?

Human Resource management

What skill set provides the ability to understand, communicate, and work well with individuals and groups through developing effective relationships?

Human relations

If a 21st century organization can manage its _________ better than its competitors, it has a much greater chance of being successful--more profitable and productive than its competitors--and of creating a competitive advantage.

Human resources

What is one of the certifications HR professionals can obtain?

PHR

What were human resource managers typically called in 1970s and before?

Personnel managers

What is discrimination against a majority group called?

Reverse discrimination

The case of ________ created renewed discussion of reverse discrimination concerning race-based decision making in employment.

Ricci v. DeStefano

Forty years ago, HR managers are expected to be:

"paper pushers"

What is the largest association designed for HR managers?

Society for Human Resource Management

Which organization mainly deals the compensation, benefits, and performance management programs?

WorldAtWork

________ is an organization that is mainly devoted to compensation and performance management programs.

WorldAtWork

Employee engagement is

a combination of willingness to perform at a high level and job satisfaction

________ is a function of getting the job done whenever and however it must be done

effectiveness

HR creates revenue and profits for the organization by:

enhancing the productivity of the people within the organization

Jerry works well in teams, can persuade others, and can help resolve conflict. Jerry is displaying:

human relations skills

Saleh likes the work he does as a market analyst at Acme Global Corporation. Overall, working at the organization gives him a feeling of well-being. What Saleh is experiencing is:

job satisfaction

Municipal Waste Hauling Inc. management is negotiating with the employee's union on a new collective bargaining contract. Which HR function is management engaged in?

labor and industrial relations

The hollowing out of the middle class associated with job loss in a wide variety of middle class occupations is known as:

labor market polarization

Outsourcing/offshoring:

may be a necessary "evil" in order to remain competitive

_________ are an organization's most valuable asset.

people

A(n) _________ center is a revenue center that enhances profitability of the organization through enhancing the productivity of the people of the organization.

productivity

Managers consistently mention the following specific issues as the most important (and most difficult) things they deal with:

productivity, job satisfaction, turnover, and absenteeism

Within the last 40 years, the field of HR has transformed from being _______ in nature to being ________ in nature.

reactive / proactive

A __________ is a division or department that generates monetary returns for the organization.

revenue center

Natalie got fired. In other words what happened?

she experienced involuntary turnover

Which HR specialty covers the recruiting process and selecting the best candidate?

staffing

When an organization is better than competitors at something that creates value for customers, and can maintain that capability for an extended period of time, it is said to have a(n):

sustainable competitive advantage

Knowledge of EEO laws, computer skills, and training methodologies are all examples of which HR skill set?

technical skills

The employees at EnVision Services complain to their managers that they have little idea concerning the skills they need to develop and the career paths for moving up in the company. Which HR function does EnVision need to improve upon?

training and development

_______ is associated with reporting violations of ethics.

whistleblowing