HRM OB Ch 1

Organizational success is both a cause and a result of the productivity and satisfaction of individuals and groups within an organization. True False

True

Senior managers have the primary responsibility for which of the following in an organization? Ensuring that associates have the information they need Implementing the organization's strategy Vision, strategy, and direction of the organization Assisting the organization in maintaining adaptability Providing coaching and support for the organization's associates

Vision, strategy, and direction of the organization

Some companies monitor what is said about them on Twitter as a way of monitoring their financial performance. marketing efforts. brand equity. advertising. all of the choices are correct.

brand equity

Three interpersonal factors related to the strategic approach to organizational behavior include _________, communication, and conflict. personality type quality of leadership group behavior individual behavior individual and group behavior

quality of leadership

________ is where associates are compensated based on the amount produced or sold. Profit sharing A piece-rate system Skill-based pay Merit pay Gain-sharing

A piece-rate system

High-Involvement Management applies to All of the choices are correct. lower-level managers. senior managers. middle managers. upper level managers.

All of the choices are correct

Which of these features is NOT a characteristic of an organization? Autonomy Exists over a period of time Goal oriented Systematic

Autonomy

All of these are key characteristic of high-involvement management EXCEPT Selective hiring. Decision power. Incentive compensation. Information sharing. Delegation without authority.

Delegation without authority

Which of the following attributes is most important in allowing a manager to be effective and successful? High individual achievement Effective interpersonal skills Strong financial skills Superior technical ability High level of intelligence

Effective interpersonal skills

Which of these is most important in allowing a manager to be effective and successful at influencing others? Strong financial skills High level of intelligence Effective interpersonal skills Superior technical ability High individual achievement

Effective interpersonal skills

Which of these represents associates sharing in a portion of savings generated from employee suggestions in improvement? Gain-sharing Merit-sharing Savings incentives Profit-sharing Optimal incentives

Gain-sharing

Which of these require(s) that senior, middle and lower-level managers all recognize human capital as the organization's most important resource? All organizations Optimistic OB EQ Theory Selective Hiring Theory High-Involvement Management

High-Involvement Management

___________ constantly seek to identify situations in which responsibility can be delegated. High-involvement managers Associates Upper level managers Middle level and upper level managers Senior level managers

High-involvement managers

Which term refers to the sum of the skills, knowledge, and general attributes of the people in an organization? Organizational behavior Human capital Strategy Intellectual property Social capital

Human capital

Which of these refers to the extent to which the skills and talents of an organization's people can be copied by other organizations? Collective rareness Human capital imitability Human capital rareness Human capital uniqueness Mutability

Human capital imitability

Which of these represents associates receiving bonuses based on short or long term performance? Gain-sharing Profit-sharing Merit-sharing Individual incentive systems Optimal incentives

Individual incentive systems

High-Involvement Management involves all of the following EXCEPT Limited Information Sharing. Decision Power. Extensive Training. Selective Hiring. Incentive Compensation.

Limited Information Sharing

Which of the following is NOT an essential characteristic of an organization? Goal orientation Network of individuals Division of labor Coordinated activities Monitoring systems

Monitoring systems

The strategic OB approach rests on the premise that: Technology is key in the development of an organization. People are the foundation of competitive advantage. Competitive advantage can be gained from a unique product/service. Cost structure determines competitive advantage.

People are the foundation of competitive advantage

Which of these suggests that people will likely perform best when they have self-confidence, are optimistic, and are resilient? Goal oriented OB. The Emotional Intelligence Theory. The Human Capital Theory. The Optimistic OB Theory. Positive OB.

Positive OB

Which of these represents associates earning bonuses based on company profits? Savings incentives Merit-sharing Gain-sharing Profit-sharing Optimal incentives

Profit-sharing

High-involvement management includes all of the following EXCEPT Selective hiring. Information sharing. Realistic job previews. Incentive compensation.

Realistic job previews

What type of problems are lower-level managers who do not take a strategic approach to their work are likely to focus on? Strategic Short term Task Long term Communication

Short term

______________ the norms of the organization is an important part of initial training. Socialization into Being immune to Cross-training with regard to Memorizing Avoiding

Socialization into

If a designer creates a new product, but is unable to describe how she created it, the designer is said to have: External knowledge. Intacit knowledge. Implicit knowledge. Internal knowledge. Tacit knowledge.

Tacit knowledge

For lower-level managers to effectively implement the organization's strategy, they must: Resolve problems immediately. Take a long-term view of day-to-day problems. Hire associates with similar world views. Design their management program around their current workforce.

Take a long-term view of day-to-day problems.

Which of the following is NOT a reason for Apple's success? Empowering employees High-quality scientists and engineers The amount Apple spends on research and development Superior design All of the choices are correct

The amount Apple spends on research and development

The goal of the strategic OB approach is: To understand workers' psychological processes. To understand interaction among/between workers. To improve financial output. To improve the performance of organizations.

To improve the performance of organizations

An organization's value is reflected in its productivity, satisfaction, and ultimately it's competitive advantages and financial success. True False

True

Organizational behavior involves ____________ in an organizational context. actions of individuals actions of groups actions of a firm actions of individuals and groups actions of individuals and a firm

actions of individuals and groups

An example of information sharing in high-involvement management organizations would be sharing costs of material. all of the choices are correct. competitors' initiatives. costs of absenteeism. costs of turnover.

all of the choices are correct

Information sharing involves sharing of initiatives. costs of turnover. absenteeism. material costs. all of the choices are correct.

all of the choices are correct

Pixar empowers their associates with control over their work schedule. work environment. work. work environment and work schedule. all of the choices are correct.

all of the choices are correct

The strategic approach to OB applies to technical businesses. all of the choices are correct. education organizations. the not-for-profit sector. the public sector.

all of the choices are correct

Effective lower-level managers spend a great deal of their time directing the firm's associates. carrying out basic tasks. watching over the firm's associates. coaching the firm's associates. reprimanding the firm's associates.

coaching the firm's associates

ABC Molds, a plastic injection molding company, developed a process for producing economical disposable contact lenses for its strategic partner Clear Lenses. Thus, ABC has a(n) _________ over other firms in the same industry. competitive advantage competitive parity cost advantage innovative advantage competitive advantage AND cost saving advantage

competitive advantage

Human capital is a(n) ______ intangible resource. innovative creative important global critical

critical

Apple's success at unleashing the potential of its human capital is a result of a culture where employees are ______________, managers delegate authority, and employees are given a lot of freedom. autonomous important heavily supervised empowered

empowered

Human capital is the sum of all of the following EXCEPT: values. skills. equipment. knowledge. general attributes.

equipment

Social networking tools such as Twitter and Facebook have no potential to leverage human capital. True False

false

How does the study of organizational behavior differ from the study of other social sciences such as psychology and sociology? The study of organizational behavior: teaches associates to get along with each other for the good of everyone involved. helps managers find quick solutions to a number of personnel problems that are likely to occur. provides a basic understanding of human and group behavior that is common to a variety of situations. provides a plan for training associates in appropriate aspects of the company's culture. focuses on the application of behaviors and processes that help to create competitive advantage and financial success.

focuses on the application of behaviors and processes that help to create competitive advantage and financial success

Nordstrom employees are known for their implicit knowledge. external knowledge. capital rareness. tacit knowledge. heroic service.

heroic service

The goal of the field of OB is aimed at understanding individual behavior. how knowledge of individual and group behavior can contribute to enhancing the performance of an organization. intra-group behavior. group behavior. how individual behavior contributes to effective decision making.

how knowledge of individual and group behavior can contribute to enhancing the performance of an organization

Apple's approach to developing its human capital includes recruiting people who share Apple's values, providing substantial training, and valuing associates as scientists. all of the choices are correct. individuals. team members. managers.

individuals

To help lower level managers increase their effectiveness, it is most important that middle level manager provide them with direct supervision when completing new tasks. information about the abilities and needs of associates. guidance in solving work-related problems. information about their role and the organization's strategy. daily feedback on their performance.

information about their role and the organization's strategy

To help lower level managers increase their effectiveness, it is most important that middle level managers provide them with: information about their role and the organization's strategy. daily feedback on their performance. direct supervision when completing new tasks. guidance in solving work-related problems. information about the abilities and needs of associates.

information about their role and the organization's strategy

The degree to which human capital is useful for creating true competitive advantage is determined by all of the following EXCEPT value. rareness. imitability information technology.

information technology

The type of factors which influence the behavior and value of the people in an organization includes organizational, individual, and ________ factors. customer service productivity group leadership interpersonal

interpersonal

Associates in high-involvement management organizations handle decisions about issues that they choose. all issues that are put in front of them. much of middle-management's issues. only issues about which they have proper knowledge. all issues relevant to their position.

only issues about which they have proper knowledge

When delivering the strategic initiatives to ________ managers, skills in communicating, motivating, understanding values, and managing stress are among the most important for _______ managers. other; lower level lower level; middle middle level; lower level senior level; middle lower level; senior

lower level; middle

Strategic ________ shift from closely supervising work to coaching _______ associates; lower-level managers. associates; associates. lower-level managers; self-level managers. lower-level managers; associates. associates; senior level managers.

lower-level managers; associates

High-involvement managers' intent is to move decision making to the ____ level(s) in the organization where associates have the information and knowledge required to make an effective decision. upper and middle highest lowest upper middle

lowest

Trust between _______ is critical in high involvement organizations. middle level and senior management managers and associates associates associates and senior management managers

managers and associates

For a long-term advantage through people, an organization needs human capital that is all of the following EXCEPT difficult to imitate. mundane. valuable. rare. effectively leveraged.

mundane

For existing associates _______ is crucial. variable training interval training on-going training terminal training intermittent training

on-going training

High-involvement management involves carefully selecting and training associates and giving them _________ decision-making power. technical significant modest creative insignificant

significant

The strategic approach to OB involves organizing and managing the people's knowledge and ________ effectively to implement the organization's strategy and gain a competitive advantage. development time skills morale jobs

skills

According to research, trust between associates and those formally responsible for their behavior has a positive effect on the organization's financial performance. tardiness. counterproductive workplace behavior. morale. on the reduction of employee theft.

the organization's financial performance

One of an organization's critical intangible resources is its human capital. True False

true