HRM w/ Cragun Final Exam Pt. 1 (Ch 1-4)

Which of the following reflects a core value of total quality management? - providing quality training to specific employees - detecting errors and correcting them as they appear in an error-prone product or service - developing generalized methods and processes that focus only on meeting the needs of external customers - encouraging cooperation with vendors, suppliers, and customers to improve quality - measuring an employee's progress based on how productive the employee appears

encouraging cooperation with vendors, suppliers, and customers to improve quality

Job Rotation

enlarging jobs by moving employees among several different jobs

The process of getting detailed information about jobs is referred to as - a job rotation. - supply chain management. - a job analysis. - policy creation. - a job orientation.

A job analysis

Training

An org's planned efforts to help employees acquire job related KSA and Behaviors with the goal of applying these on the job

What is necessary for the success of employee empowerment? - The jobs must be designed in such a manner that the managers have complete control over business processes. - Employees must be properly trained to exert their wider authority and use information resources such as the Internet. - Pay and other rewards should reflect employees' loyalty to the organization and not their authority. - Employers should provide feedback only when employees resign and are about to leave the organization. - Employers should create jobs that minimize the need for the employees to come up with innovative ideas and solutions.

Employees must be properly trained to exert their wider authority and use information resources such as the Internet.

Which scenario qualifies as a compressed workweek? - Employees are required to be at work from 10:00 a.m. to 3:00 p.m. and can choose additional hours before or after this period. - Two part-time employees work in different shifts and share the tasks of a specific job. - Employees work in the office two days a week and work from home the other three days. - Employees can choose to work away from a centrally located work area. - Employees work 10 hours a day so that they work fewer days per week.

Employees work 10 hours a day so that they work fewer days per week.

How has the use of employee empowerment affected the recruitment process in the United States.? - It has enhanced the need for people with working knowledge of operating different kinds of machinery. - It has substantially increased employment opportunities for workers with less education. - It has shifted the focus away from technical skills to general cognitive and interpersonal skills. - It has significantly reduced recruitment costs by using low-cost strategies, though it hinders innovation. - It has made the recruitment process less time-consuming.

It has shifted the focus away from technical skills to general cognitive and interpersonal skills.

Which statement is true of employee empowerment? - Proper training must be provided only to supervisors so that they can exert their wider authority. - Managers should ensure that employees are not linked to resources outside the organization, such as customers. - Employee empowerment shifts the recruiting focus away from cognitive and interpersonal skills toward general technical skills. - Employee empowerment prevents holding employees accountable for the products and services they developed. - Jobs must be designed to give employees the necessary latitude for making a variety of decisions.

Jobs must be designed to give employees the necessary latitude for making a variety of decisions.

An OSHA compliance officer visited the warehouse of CAM Worldwide to conduct an inspection. The inspector found several safety violations related to items that could tip over and fall. She discussed these violations with CAM Worldwide's facility supervisor and human resource manager. What is most likely to happen next? - The officer conducts employee interviews. - The officer conducts a "walkaround" tour of the employer's premises. - The company pays a $20,000 fine for each violation. - The company asks employees to notify management of any future OSHA inspections. - OSHA gives the company a time frame within which to correct the violations.

OSHA gives the company a time frame within which to correct the violations.

Jordan is the human resource manager at a poultry-processing facility with 75 employees. He just received a call saying that an OSHA inspector has arrived at the facility. What can Jordan expect the company will need to do first? - Send the employees home for the day. - Provide the inspector with records of any deaths, injuries, and illnesses. - Lead the inspector on a tour of the premises. - Make the inspection officer aware of any health or safety problems. - Temporarily halt all poultry processing until the inspection is over.

Provide the inspector with records of any deaths, injuries, and illnesses.

Identify the correct statement regarding reasonable accommodation. - Reasonable accommodation is the same as reverse discrimination. - Reasonable accommodation exclusively compensates for the poor educational background that hampers the progress of employees. - Reasonable accommodation is typically provided in situations involving individuals with disabilities or different religious needs. - Reasonable accommodation is provided on a homogeneous basis without the provisions being tailored to the individual needs of employees. - Reasonable accommodation is provided by an organization even if the requisite changes create undue hardship on the organization.

Reasonable accommodation is typically provided in situations involving individuals with disabilities or different religious needs.

Which statement is correct about the HR responsibilities of supervisors? - Supervisors do not interview job candidates. - In large organizations, all HR activities are carried out by supervisors. - Supervisors do not need to be familiar with the basics of HRM. - Job analysis and job design are techniques that lie outside the purview of supervisors. - Supervisors typically have responsibilities related to all the HR functions.

Supervisors typically have responsibilities related to all the HR functions.

Lennon, the branch manager of a local bank, wants to initiate a teamwork system because he believes it will improve the performance of the branch. Which statement provides valid support for Lennon's idea? - Teamwork encourages centralized decision making, which will lower costs. - Teamwork eliminates the need for quality control. - Teamwork makes work motivating for employees and helps reduce labor costs. - Teamwork simplifies each job to a few tasks, reducing errors. - Teamwork reduces errors because team members must communicate face-to-face.

Teamwork makes work motivating for employees and helps reduce labor costs.

Development

The acquisition of KSA and behaviors that improve an employee's ability to meet changes in job requirements and in customer demands

Rachelle is starting a new business and is worried about OSHA regulations because she has often heard that they are extremely complex. Which statement offers Rachelle the best advice for meeting the requirements of the OSH Act? - Don't worry about the regulations, because they apply only to large companies. - Use the "Compliance Assistance Quick Start" on OSHA's website. - Contact the Department of Labor to set up an appointment with a business representative. - Use the job hazard analysis technique to meet all the requirements. - Memorize the occupational health and safety standards published by NIOSH.

Use the "Compliance Assistance Quick Start" on OSHA's website.

Which action by employers can result in reverse discrimination? - affirmative action - reasonable accommodation - disparate treatment - retaliation - disparate impact

affirmative action

A __________ refers to an agreement between the Equal Employment Opportunity Commission and an organization that the organization will cease certain discriminatory practices and possibly institute additional affirmative-action practices to rectify its history of discrimination. - trust agreement - good faith bargaining - consent decree - letter of indemnity - judicial estoppel

consent decree

Which HR function involves offering programs through which employees acquire knowledge, skills, and behavior that improve their ability to meet the challenges of a variety of new or existing jobs, including the client and customer demands of those jobs? - recruitment - personnel policy - development - employee relations - selection

development

If a company, as part of its job redesign program, plans to set up teams to manufacture products, which program might it offer to help employees learn the ins and outs of effective teamwork? - development programs - recruitment programs - orientation programs - selection programs - performance management programs

development programs

Identify the type of case where most of the debate focuses on discriminatory consequences and the plaintiff need not prove an employer's intent to discriminate. - disparate impact - disparate treatment - reasonable accommodation - affirmative action - corrective action

disparate impact

What is a characteristic of current-day high-performance work systems? - mismatches in technical system and social system - employee empowerment in decision making - increase in individual assignments - centralized decision making - reduced reliance on knowledge workers

employee empowerment in decision making

Which action could be an example of how the Occupational Safety and Health Administration plays a role in the legal environment for human resource management? - passing laws to protect workers' safety and health - holding trials concerning alleged violations of its regulations - holding trials concerning alleged violations of the Occupational Safety and Health Act - filing lawsuits against alleged violators of the Occupational Safety and Health Act - issuing executive orders related to worker safety and health

filing lawsuits against alleged violators of the Occupational Safety and Health Act

An HR manager can demonstrate competency in communication by excelling at which behavior? - setting a vision for the HR function - listening effectively - supporting inclusiveness - maintaining confidentiality - applying knowledge of business principles

listening effectively

What is the most common reason why U.S. organizations hire employees in foreign countries? - lack of technology in the United States. - lack of demand for their products in the United States. - poor quality of labor in the United States. - governmental pressure - low cost of labor in foreign countries

low cost of labor in foreign countries

The HR function of maintaining positive employee relations includes - maintaining performance measures on outcomes. - offering training programs on effective teamwork. - selecting only those applicants that are referred by employees. - maintaining communication with union representatives. - planning employee pay and benefits.

maintaining communication with union representatives.

Which term refers to the process of ensuring employees' activities and outputs match an organization's goals? - job analysis - supply chain management - employee development - performance management - career planning

performance management

Breyers, Bear, & Associates, a consulting firm, equips all of its employees with laptop computers, which they use at their desks and carry to client meetings. What ergonomic challenge may result from employees using these devices throughout the day? - shoulder strain from carrying them around - pain from the tactile feedback of pressing keys - fatigue from taking frequent breaks to move around - physical strain to wrists from improper positioning for typing - distraction from paying attention to posture

physical strain to wrists from improper positioning for typing

Matt, a blind man in his early twenties, was recently hired as a DJ at a local radio station in Orlando. He was given permission by his manager to bring his guide dog to work. In this instance, Matt's employer makes a(n) - disparate impact. - disparate treatment. - reverse discrimination. - reasonable accommodation. - undue hardship.

reasonable accommodation.

Kaylee started a new job in a print shop. She worries about the different chemicals in the workplace, so she requests information about them from her employer. Which employee right under the OSH Act is Kaylee exercising? - the right to request an OSHA inspection - the right to have a representative present at an OSHA inspection - the right to a workplace free of chemicals - the right to have dangerous substances identified - the right to have employer violations posted at the work site

the right to have dangerous substances identified

What is the objective of job enlargement? - to make jobs less repetitive and more interesting - to increase efficiency by identifying the best way to perform a job - to decrease the burden of decision-making responsibilities for employees - to assess the relative dollar value of each job to an organization - to decrease the impact a job has on the lives of other people

to make jobs less repetitive and more interesting