Human Relations Chapter 1-3: T/F

Who coined the term inferiority complex?

Alfred Adler

What is the Knights of Labor?

Bad working conditions and unfair treatment

How can you decrease the size of your hidden pane?

By increasing your trust in someone

Who is Fredrick Taylor?

Came up with scientific management, which managers should carefully select and train workers for specific tasks, and managers should try to motivate workers to increase productivity. Created the optimum shovel

How does a conditional positive regard affect children?

Children may become confused on what constitutes good or bad behavior

Non conversation is a way to describe the amount of actual conversation in:

Cliché conversation

What is peak communication?

Complete openness and honest self disclosure, rarely happens, can be triggered by unexpected events

What is the sandwich generation?

Elderly dependent and dependent children depend on the parents

Max Weber is known as the pioneer of scientific management.

False

One of Taylor's best- known victories was the discoveries based on the Hawthorne studies.

False

Self-disclosure is the knowledge of how you are being perceived by others.

False

The hidden pane of the Johari Window contains information that you know about yourself and have no reason to hide from most people.

False

The managerial grid is a composite of four panes that shows you ways of relating to others: the open, blind, hidden, and unknown.

False

When Delilah got a D grade in one of her papers, she said to herself, "I should have studied instead of watching movies all night long with my friends; I'll do better next time." From this comment we can conclude that Delilah has an external locus of control.

False

Why do people withhold information?

Feel all powerful, feel superior, believe they are perfect, have everyone's approval, feel safe from people who might challenge them, deny that have any problems

Who is Eric Berne?

He created the transnational analysis method of understanding interpersonal communication

Who is Douglas McGregor and what did he do?

He influenced thinking in both management and human relations. Made Theory X and Y

Who is Max Weber?

He proposed bureaucratic approach that focused on being impersonal and rational

Who is Robert Owen?

He proposed that treating workers better, increase productivity and profit

Who is Andrew Ure?

He wrote a detailed study of manufactures and their management processes

What is self esteem measured as?

High and low

What is expressing ideas and judgement?

Ideas and judgement-expressed though conscious thoughts, opinions, and theories

What is expressing feelings and emotions on the gut level?

Individuals uniqueness is communicated and gut-level communication is expressed honestly

What is organizational perspective?

Monitor and maintain the relationships among members to succeed

What are entrepreneurs?

Organize and assume the risks of beginning a business enterprise

What is total quality management?

Quality must be present in the product or service produced and in all support activities related to it

The unknown pane in the Johari Window contains all of the experiences, feelings, fantasies, and possibilities that people:

Repress

What are some steps to have high self esteem?

Self respect, mentor, role model, positive self talk

Who is Mary Parker Follett?

She taught three concepts, 1. She thought workers should be allowed to be involved in decisions, 2. stressed that the workplace is dynamic, and 3. she believed that the main job of managers was to maintain positive relationship with workers

What is human relations?

Skill or ability to work effectively thorugh and with other people

What is a unconditional positive regard?

The acceptance of individuals as worthy and valuable regardless of their behavior

In the workplace, the key to top performance and high- quality work is healthy self- esteem.

True

Internal customers can be defined as a department's employees, or as employees in other departments within an organization.

True

Most people who always need to tell about their accomplishments are actually compensating in some way for low self-esteem.

True

Overdisclosing often happens when a person feels socially awkward and is trying to make conversation.

True

Parents who present their children with a picture of how the children must act to win approval are said to hold "conditional positive regard" for their children.

True

The skill or ability to work effectively through and with other people is known as human relations

True

The stronger or higher a person's self-esteem is, the weaker the effect other people's negative statements will have on his or her behavior.

True

What is cliche conversation?

least amount of self disclosure

What are risks of self disclosure?

losing control of a conversation or relationship, becoming trapped or controlled by someone else, facing something unpleasant within yourself, losing self respect, appearing a loser to others, being rejected or being belittled

What is reporting facts about others?

no real self disclosure takes place, hint of self disclosure can take place from choice of topic

What is self efficacy?

Confidence an individual has in his or her ability to deal with problems

What are internal customers?

Department's employees or employees in other departments within an organization

Who is Carl Rogers?

Development of personality, group dynamics, and conflict management

Who is Abraham Maslow?

Did the hierarchy of needs

The blind pane of the Johari Window can be very disturbing to those who believe that the personality traits that they don't see in themselves cannot be perceived by others as well.

False

Who is W. Edwards Deming?

Introduced Total Quality Management, made the idea that held the process of whatever happens is more important then the product

What is the Hawthorne Experiment?

It was conducted by Elton Mayo and his colleagues. They found that workers performed better when someone was paying attention to the, and relationships are formed naturally in the workplace which are made up the informal organization

What is real self?

The way you are actually when nobody is around

A justifiable motive for withholding personal information is:

To protect other people's feelings