Human Resource Final Revision Multiple Choice Question

1) What basic function of management includes establishing goals and standards, developing rules and procedure, and forecasting? A. Planning B. Organizing (giving specific task assignments to subordinates) C. Motivating D. Leading

A

10) Which method listed below has the highest level of validity for predicting job performance? A. Work sample tests B. Biographical data C. Grade point average D. SAT scores

A

13) Campus recruiters typically seek to A. Determine whether a candidate is worthy of further consideration B. Fill in the position C. Cut costs for the firm by reducing the need to for on-site interviews D. Develop a pool of applicants for future screening

A

14) Which of the following terms refers to studying a firm's pass employment needs over a period of years to predict future needs? A. Trend analysis B. Ratio analysis C. Computer analysis D. Experience analysis

A

15) Which of the following is an example of a reliable test? A. One that yields consistent scores when a person take two alternate forms of the test B. One that yield one score on a test and a different, but better score on the same test taken on a different occasion C. One that yield the same score from two different person taking the test on the same occasion D. One that yield different scores from two different people taking the test on different occasions

A

18) All of the following are common concerns that have been expressed to researchers by temporary employee except ________. A. Being in compliance with equal employment laws B. Feeling insecure about their employment situation C. Worrying about the lack of insurance benefit D. Being treated unpleasantly by employers

A

19) If a person scores a 70 on an intelligence test on one day and score 110 when retested on another day, you would most likely conclude that the test is ______. A. Unreliable B. Reliable C. Valid D. Invalid

A

2) Which of the following best explain why human resource management is important to all managers? A. Investing in human capital enables managers to achieve positive results for the firm B. Technological changes and global competition require clear organization charts C. Sophisticated accounting controls are supported by human resource managers D. An enthusiastic labour force is likely to provide financial support to local unions

A

2) ___ are authorized to direct the work of subordinates. A. Line managers B. Staff managers C. Leaders D. Advisory board members

A

25) In a _______ interview, a panel questions several candidates simultaneously. A. Mass B. Formal C. Topical D. Team

A

29) Managers following a performance management approach to appraisal will usually meet with employees on a ____ basis. A. Weekly B. Monthly C. Bi-annual D. Yearly

A

3) ____ set guidelines regarding how the company writes its recruiting ads, what question its job interviews ask. And how it select candidates for training programs or evaluates its managers A. Equal employment laws B. Occupational safety and health laws C. Labor Laws D. Advertising regulations

A

30) When designing an actual appraisal method, the two basic considerations are _________. A. What to measure and how to measure B. When to measure and what to measure C. What to measure and who should measure D. When to measure and how to measure

A

33) Which of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance? A. Merit pay B. Variable pay C. Base pay D. Competency-based pay

A

34) Holidays, vacation, sick leave and maternity leave are classified as ____ benefit. A. Supplemental pay B. Insurance C. Retirement D. Service

A

36) In which country do individuals have a high acceptance of unequal power distribution between managers and subordinates? A. Mexico B. Hong Kong C. Sweden D. United States

A

37) Which of the following is true of actually pay practices in China? A. Heavy emphasis on incentives B. Unlikely to include bonuses C. Pay is based on a guaranteed income plan D. Much variation in pay from employee to employee

A

38) ________ are noncitizens of the countries in which they are working. A. Expatriates B. Third-country nationals C. Home-country nationals D. Locals

A

38) ____________ refers to bringing a manager back home after a foreign assignment has been completed. A. Repatriation B. Expatriation C. Mediation D. Negotiation

A

5) Which of the following types of information can be collected via a job analysis? A. Work activities B. Human behaviors C. Performance standards D. All of the above

A

7) Which of the following refers to a process for assigning financial and non-financial goals to the HR management-related chain of activities required for achieving the company's strategic aims and for monitoring results? A. HR scorecard B. Strategy map C. HR feedback scale D. HR dashboard

A

7) _____ means systematically moving workers from one job to another. A. Job rotation B. Job enrichment C. Job assignment D. Job enlargement

A

8) Traditional job analysis focuses on _____ A. What is accomplished B. How work is accomplished C. When work is accomplished D. Who accomplishes the work

A

9) The information resulting from a job analysis is used for writing _______. A. Job descriptions B. Corporate objectives C. Personnel questionnaires D. Training requirements

A

____ deal with the fairness of organizational practices that dictate the day-to-day treatment of employees. A. Workplace justice laws B. Organizational citizenship C. Organizational behavior D. Equal employment opportunities

A

11) Romel, a manager at an electronic company, needs to gather job analysis information from a large number of employees who perform similar work. Which of the following would be more appropriate for Romel? A. Observing all employees B. Holding group interview with a supervisor C. Interviewing the R&D manager D. Conducting telephone surveys for all employees

B

12) Who is typically responsible for paying the fees charged by private employment agencies when they place qualified individuals in jobs? A. Trade union B. The employer C. The employee D. The government employment agency

B

15) Which of the following enhances the security of a firm's database management system by specifying the type of information that a user can obtain? A. Search engine B. Access matrix C. Main server D. Intranet

B

16) Which of the following is not a tool used by firms to recruit outside candidates? A. Newspaper advertising B. Intranet job posing C. Employment agencies D. Online job boards

B

17) ____ Test measures a person's level of introversion, stability, and motivation. A. Motor ability B. Personality C. Achievement D. Cognitive

B

19) Which selection tool is considered the least useful by HR managers? A. Interview B. Reference letters C. Application form D. Academic record

B

21) A(n) ______ is a multi-day simulation in which candidates perform realistic tasks in hypothetical situations and are scored on their performance. A. Work sampling event B. Management assessment center C. Situational judgment test D. Applicant personality test

B

24) What type of interview would most likely include the statement, "Tell me about a time when you worked successfully in a team environment"? A. Situational B. Behavioural C. Puzzle D. Stress

B

26) According to studies which of the following has the most influence on the outcome of a job interview? A. Thank-you notes sent from the candidate to the interviewer B. An interviewer's first impression of the candidate C. Favourable information about the candidate D. A candidate's extroverted personality

B

26) Which of the following guidelines is intended to "Present the Operation" which taking the steps for success using on-the-job training? A. Put the learner at ease B. Have the learner explain the steps as the trainer goes through the job at a slow pace C. Explain the whole job D. Create interest in the job

B

31) Which of the following is not a type of direct financial payment? A. Wages B. Insurance C. Annual bonus D. Commissions

B

35) Which of the following conditions must be met for an injured employee to earn workers' compensation from the employer? A. The employee suffered the injury through no fault of his or her own B. The employee was injured while on the job C. The employee worked full-time for the employer to a minimum of twelve months D. The employee received adequate job training to understand the position's requirements

B

37) Marie is an Italian executive working in a manufacturing plant in Siena, Italy that is owned by a parent company based in Singapore. Marie is a(n) _______. A. Expatriate B. Local C. Third-country national D. Home-country national

B

39) What value classification refers to a prevailing attitude that the home country attitudes, management style, knowledge, evaluation criteria, and managers are superior to anything the host country has to offer? A. Polycentric B. Ethnocentric C. Geocentric D. Monocentric

B

4) _____________ refers to an integrated set of human resource management policies and practices that together result in superior employee performance. A. Institutionalised planning B. High-performance work system C. Balanced scorecard D. Total quality management

B

40) _____ refers to bringing a manager back home after a foreign assignment has been completed. A. Expatriation B. Repatriation C. Culture shock D. Expatriate failure

B

6) Which of the following is a simple guide used to compile relevant information about economic, competitive, and political trends that may affect a firm? A. External resource system table B. Environmental scanning worksheet C. Organizational research D. Workforce requirement matrix

B

Scenario Questions My Papaz Cuisine is a national restaurant chain with nearly 20,000 employees throughout peninsular Malaysia. Over the years, My Papaz Cuisine has attempted to develop a reputation as a fun, family restaurant that offer both excellent food and service. My Papaz Cuisine's core values - honour, integrity, jovial, and continually seeking knowledge serve as the basis for all of the firm's decisions and are even displayed on the sleeves of every employee's uniform. As My Papaz Cuisine continues to expand, executives are considering adding tests to the screening process. 40) Which of the following, if true, would best support the argument that My Papaz Cuisine should not use achievement tests in the employee selection process? A. My Papaz Cuisine will only consider applicants with previous job experience in the restaurant industry B. My Papaz Cuisine expects applicants for management positions to understood the Employment Act C. My Papaz Cuisine requires applicants for cashier positions to take typing test to assess their speed at the cash register D. My Papaz Cuisine provides a two-week session to all new hires, which are frequently college students with little experience in the restaurant industry

B

Scenario Questions My Papaz Cuisine is a national restaurant chain with nearly 20,000 employees throughout peninsular Malaysia. Over the years, My Papaz Cuisine has attempted to develop a reputation as a fun, family restaurant that offer both excellent food and service. My Papaz Cuisine's core values - honour, integrity, jovial, and continually seeking knowledge serve as the basis for all of the firm's decisions and are even displayed on the sleeves of every employee's uniform. As My Papaz Cuisine continues to expand, executives are considering adding tests to the screening process. 39) What of the following. If true. would best support the argument that My Papaz Cuisine should use personality tests in the employee selection process? A. My Papaz Cuisine encourages employees to participate in the firm's 'Save the Planet' campaign to show community support B. My Papaz Cuisine seeks outgoing, motivated, and compassionate employees to enhance the experience of its customers C. My Papaz Cuisine offers incentives to managers who meet quarterly sales targets and exceed performance expectations D. My Papazy Cuisine desires employees with extensive knowledge of the restaurant industry and with at least two years of experience serving customers.

B

10) All of the following requirements are typically addressed in job specifications except ________. A. Required education levels B. Necessary experience C. Working condition D. Desired personality traits

C

11) The effectiveness of advertising for recruiting qualified applicants depends upon A. Complementary recruiting methods B. Graphical appeal C. Ad construction D. Corporate image

C

12) Ethan is an employee at Westin Hotel. Some weeks he works with the catering group, and other weeks he assists the reservations clerk or the parking attendant. This is an example of __________ . A. Job enlargement B. Job specialization C. Job rotation D. Job enrichment

C

14) All of the following are characteristics of older employee except A. Lower absenteeism B. Higher reliability C. Higher absenteeism D. Better work habits

C

17) Which of the following is typically responsible for paying the fees charged by a private employment agency when an applicant is placed in a job? A. Ministry of Human Resources B. State employment commissions C. Employers D. Employees

C

18) Which personality characteristic captures a combination of achievement and dependability? A. Neuroticism B. Extraversion C. Conscientiousness D. Agreeableness

C

21) Which of the following statements is representative of what might be asked in a situational interview? A. "Tell me about a time you showed leadership in a difficult situation." B. "How have you handled ethical dilemmas in the past?" C. "Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?" D. "Can you think of a time when you were especially proud of your management skills? Tell me about that."

C

22) Rusli, a manager at Suria Printing Sdn. Bhd., gave a bad reference to a former employee. Rusli could most likely be accused of __________ if the information is both false and harmful. A. Discrimination B. Arbitration C. Defamation D. Adverse impact

C

28) Which performance appraisal tool requires a supervisor to maintain a log of positive and negative examples of a subordinate's work-related behavior? A. Alternation ranking B. Paired comparison C. Critical incident D. Graphic rating

C

29) Which of the following is an example of a compressed workweek? A. Victor work from 7a.m. to 3p.m Monday-Friday B. Upin works from 11a.m. to 7p.m five day per week C. Siew Li works from 7a.m. to 5p.m Monday-Thursday D. Raju works from 12p.m to 6p.m Monday-Sunday

C

3) In most organisations, human resource managers are categorized as ________, who assist and advice _________ in areas like recruiting, hiring, and compensation. A. Line managers; middle managers B. Functional managers; staff managers C. Staff managers; line managers D. Line managers; staff managers

C

33) Which of the following response is not typical during a negative appraisal interview? A. Denial B. Anger C. Relief D. Aggression

C

35) Who contributes funds to worker's compensation benefits? A. Each employee B. Government C. Employer D. Insurance providers

C

4) All of the following are examples of human resource job duties except A. Recruiter B. Equal employment opportunity coordinator C. Financial advisor D. Compensation manager

C

5) What is the first step in the basic planning process? A. Evaluating the possible alternatives B. Comparing options C. Setting an objective D. Implementing a course of action

C

9) Jane must decide what positions the firm should fill in the next six months. What activity is Jane working on? A. Recruitment B. Selection C. Personnel planning D. Interviewing

C

some supervisor, when filling in rating scales, tends to avoid the highs and lows on the scale and rate most people in the middle. This ___ means that all employees may be rated average. A. Halo effect B. Stereotyping C. Central tendency D. Strictness

C

1) Jolene, a manager, delegates the responsibility for a project to Lee, her subordinate. Jolene is most likely involved in which function of the management process. A. Leading B. Controlling C. Planning D. Organising

D

13) What is the first step in the recruitment and selection process? A. Performing initial screening interviews B. Building a pool of candidates C. Performing candidate background check D. Deciding what positions to fill

D

16) All the following are considered "pink collar" job except A. Waitress B. Secretary C. Nursing D. Psychologist

D

20) As part of the selection process for a position at FedEx, Jack has been asked to lift weights and jump rope. Which of the following is most likely being measured by FedEx? A. Interpersonal skills B. Communication skills C. Cognitive skills D. Physical abilities

D

20) Which of the following is a disadvantage of using structured interviews? A. Consistency across candidates B. Reduce subjectivity C. Lower potential for bias D. Lack of ability to pursue follow-up questions as they develop

D

22) Typical computerized interviews present question in a(n) _______ format, one at a time. A. Essay B. Short answer C. Fill in the blank D. Multiple choice

D

23) Graphology, a tool for assessing basic personality traits, is also called _____ A. Polygraph output assessment B. Numerology C. Reasoning analysis D. Handwriting analysis

D

23) The final step a manager should consider when conducting interviews without a thoroughly-developed structured situational guide is to ______. A. Prepare for the interview B. Devise a plan for the interview C. Probe specific factors during the interview D. Match the candidate to the job

D

25) The first step in a training program is to _____ A. Assess the program's successes or failures B. Present the program to a small test audience C. Design the program content D. Conduct a needs analysis

D

27) Another term for vestibule training is _____ A. A apprenticeship training B. Computer-based training C. Cubicle training D. Simulated training

D

27) Which of the following terms refers to helping a new employees appreciate the values and culture of a firm? A. Offshoring B. Outsourcing C. Organising D. Onboarding

D

28) Which on-the-job training method is used for managerial positions? A. Job rotation B. Coaching C. Action learning D. All of the above

D

30) The component of an effective performance management process that explains employee's roles in terms of their day-to-day work is called ____. A. Role clarification B. Goal alignment C. Developmental goal settings D. Direction sharing

D

31) Forced distribution refers to an appraisal method, which _______ A. Is based on progress made toward the accomplishment of measurable goals B. Combine the benefit of narratives, critical incidents, and quantified scales by assigning scale points with specific example of goods or poor performance C. Requires that the supervisor keep a log of positive and negative examples of a subordinate's work-related behavior. D. Requires a supervisor to evaluate performance by assigning predetermined percentages of those being rated into performance categories

D

32) Which of the following qualities is most closely linked to an employee's success on an international work assignment? A. Technical skills B. Responsibility C. Intelligence D. Flexibility

D

34) Research indicates that employee stock ownership plans most likely ______. A. Encourage employees to retire too early B. Place firms at greater risk for employee lawsuits C. Encourage transparency within global organizations D. Increase employee commitment and motivation

D

36) The advantages of flexible benefit are: A. They encourage responsible usage by employees B. They cut down wastage of benefits that are not fully used C. They make employees more aware of the dollar value of the benefit D. All the above

D

6) Which term refers to a written statement that describes the activities and responsibilities of the job? A. Job specification B. Job analysis C. Job report D. Job description

D

8) Which term refer to the goal-oriented an integrated process of recruiting, developing, supervising, and compensating employees? A. HR planning B. HR alignment C. Career development D. Talent management

D

24) Orientation typically includes information on _____ A. Employee benefits B. Personnel policies C. Daily routine D. Safety measures E. All of the above

E