Human Resources: Chapter 1 Test

Which describes business ethics? a system of principles that oversees how businesses operate, how decisions are made, and how people are treated a system of principles that oversees how decisions are made and how to enlarge the span of control a system of principles that oversees how to enlarge the span of control and how customers react to new business advertisement a system of principles that oversees how business operates and enlarges the span of control

a system of principles that oversees how businesses operate, how decisions are made, and how people are treated

In a(n) ______ culture, employees focus on creating and emphasize being entrepreneurial, flexible, taking risks, and being creative. clan adhocracy market hierarchy

adhocracy

When making decisions, Halle has a tendency to rely too much on the first piece of information she is given. It appears Halle is guilty of ______ bias. availability anchoring overconfidence ethical

anchoring

The letters in the A-S-A framework stand for ______. attraction-selection-attrition attitude-subjectivity-adoption attraction-sustainability-attitude adoption-selection-attitude

attraction-selection-attrition

There will be a major shift in the working population, as nearly 75 million ______ (those born between 1946 and 1964) are expected to retire in the next 25 years. Generation Xers millennials traditionalists baby boomers

baby boomers

Asking how the top organizations in the industry conduct surveys with departing employees before changing your organization's policy for conducting the same type of surveys is a form of ______. partnering specializing benchmarking generalizing

benchmarking

Which concept refers to a measurement of the quality of an organization's practices in comparison with peer organizations using similar metrics? benchmarking performance review competition accommodation

benchmarking

HRM systems can help to overcome ______ that can be inherent in organizational decisions. actions biases policies decisions

biases

In which type of culture is there collaboration among group members in an environment where people feel a strong sense of cohesion and feel empowered as employees and team players? clan adhocracy market hierarchical

clan

Clan cultures have ______ characteristics. cohesive, people-oriented empowering managers customers' satisfaction competitiveness

cohesive, people-oriented

What are the four types of values in the Competing Values Framework? customer-orientation, creating, controlling, and compassion collaboration, creating, controlling, and competing collaboration, changing, creating, and compromising compromising, creating, controlling, and changing

collaboration, creating, controlling, and competing

A cluster of knowledge, skills, abilities, and other characteristics (KSAOs) necessary to be effective at one's job is called a ______. leadership vision competency technical skill forte

competency

The shared assumptions that members of an organization have that affect the way they act, think, and perceive their environment are called the organizational ______. culture bias anchor hierarchy

culture

The shared, "taken-for-granted" assumptions that members of an organization have that affect the way they act, think, and perceive their environment is called ______. culture structure strategy hierarchy

culture

Human resource management (HRM) is defined as the collection of ______ associated with managing individuals to maximize employee and organizational effectiveness. people decisions and actions hiring decision recruiting actions

decisions and actions

Who is involved in HRM? accountants and financial managers HR managers and specialists everyone within an organization information systems specialists

everyone within an organization

When an HRM employee's work spans multiple HR functions, that HRM employee is likely a(n) HR ______. generalist business partner specialist assistant

generalist

The prevalence of temporary employment positions and individuals employed as independent workers rather than actual employees of an organization describes a ______ economy. gig product market freelance

gig

When a worker is hired to work on a single project or task on demand, the job is called a ______. competency benchmark signal gig

gig

The knowledge, skills, and abilities, as well as other characteristics embodied in the people who work at an organization are the organization's ______. people budget information system operational functionality human capital

human capital

The collection of decisions and actions involved with managing workers throughout the employee life cycle to maximize employee and organization effectiveness in attaining goals is ______. operations management people decisions human resource management marketing management

human resource management

Human capital refers to KSAOs, which stands for ______. knowledge, satisfaction, attitudes, and openness to experience knowledge, skills, abilities, and other characteristics knowledge, satisfaction, abilities, and other characteristics Knowledge, skills, attitudes, and other characteristics

knowledge, skills, abilities, and other characteristics

Which is a function of HRM? ensuring office technology runs smoothly managing diversity in organizations calculating an organization's yearly budget creating surveys for outside use

managing diversity in organizations

Compared to engaged employees, disengaged employees have ______. fewer biases in their decision-making process more success and productivity less satisfaction at work more accidents and errors in their work

more accidents and errors in their work

Which organizational factor produces employees who are valued and engaged? organizational structure organizational culture organizational change organizational turnover

organizational culture

When making decisions, Mikaela seeks confirmation of her own beliefs and expectations. It is likely that Micaela is guilty of ______ bias. availability anchoring overconfidence ethical

overconfidence

HRM primarily involves making decisions about ______. markets strategy finance people

people

When an HRM employee attends to all aspects of one specific HRM function such as recruitment, compensation, or training, that HRM employee is likely a(n) HR ______. generalist business partner specialist assistant

specialist

Which is representative of big data? enlargement and flexibility velocity and variety professionalism in presentation HR support

velocity and variety

______ is the tendency to rely more on information that is readily available to us and thus we discount alternative information. Availability actions Availability bias Contrast effect Contrast actions

Availability bias

A(n) ______ is someone who serves as a consultant to management on HR-related issues. chief HRM officer HR business partner hiring manager HR generalist

HR business partner

While an ______ takes on all aspects of one specific HRM function, an ______ takes on multiple HRM functions. HR specialist; HR generalist HR practitioner; HR associate HR generalist; HR specialist HR associate; HR practitioner

HR specialist; HR generalist

______ cultures are characterized by competition and value being aggressive, competitive, and customer-oriented. Clan Adhocracy Market Hierarchy

Market