Human Resources Chapters 5, 7, & 8

If 100 resumes were obtained from an employment agency and 19 of the applicants submitting those resumes were invited for an on-site interview, the yield ratio for that agency would be

19 percent.

At the conclusion of the performance review process, Peter felt that the feedback he received was intimidating. He got the sense that those providing feedback on his performance had ganged up on him, and he felt a great deal of resentment towards them. It is most likely, based on this outcome, that Peter had what type of performance evaluation?

360-degree.

By some estimates __________ of employee learning occurs via on the job training.

80-90 percent

TruTech needs to fill a number of technical positions and needs candidates who have certain specialized training. Which of the following would likely be a good source for suitable applicants?

Community colleges.

Explaining the goals and objectives of the training program to trainees has little impact on the interest, understanding, and effort they direct toward the training.

False.

If employees consistently achieve their productivity objectives, it might be a signal that training is needed.

False.

Most American clothing makers have outsourced or offshored work because the quality of the items produced is much greater when manufactured outside the United States.

False.

Recruiting strategies and their effectiveness generally remain constant over time.

False.

Stickiness refers to a company's efforts to help existing and prospective workers understand why it is a desirable place to work.

False.

The term "orientation" is often used to describe almost any effort initiated by an organization to foster learning among its members.

False.

Trade schools can be a good source of applicants even for high-level positions within organizations.

False.

__________ organizational structures in firms means that individuals seeking career advancement need to consider lateral moves rather than just promotions.

Flatter

Which of the following is NOT a disadvantage of the essay method?

It must follow a job-specific format.

An audit of TrueBlue's performance appraisal process found that it was inexpensive to develop and was easy to use, but that it was not particularly useful for employee counseling or for allocating rewards. TrueBlue most likely uses what review method?

Trait.

A recency error is an error in which the appraisal is based largely upon the employee's most recent behavior as opposed to their behavior throughout the entire appraisal period.

True.

Firms may want to perform internal glass ceiling audits in order to avoid or prevent fines by the government.

True.

Glass ceiling audits are conducted by the Department of Labor to identify practices that hinder the upward mobility of women and minorities.

True.

In their evaluation of the current employee review program in place at TrueBlue, HR managers found that the information gathered tends to be comprehensive as it comes from many perspectives. At the same time, though, combining all the responses is complex, and opinions are often conflicting. Based on this information, it is likely that TrueBlue uses 360-degree reviews.

True.

Role-playing consists of playing the parts of others, often a supervisor and a subordinate who are facing a particular problem.

True.

Several employees at Lako Systems have been identified as possible candidates for a training program. The training manager is meeting with them individually to determine if they should participate in the program. The manager found that while Sue has the knowledge and skills necessary to absorb the training, she does not think it is important or necessary. Sue has trainee readiness, but is lacking the trainee motivation necessary for learning.

True.

Skill inventories are an important tool for succession planning.

True.

The placement of an employee in another job at a higher level in the organization with an increase in pay and status is known as

a promotion.

If one rates an average employee's performance high because one compared the employee to poor performers, one commits a

contrast error.

An evaluation of the training program at Lako Systems revealed that the training was not implemented on the job because managers continued to reinforce the old routines. Senior management can overcome this problem by

establish a climate for transfer.

A program that provides for a relatively rapid progression through a number of managerial positions is known as a

fast-track program.

A method of rating performance in which the rater chooses from statements that appear equally favorable or equally unfavorable is known as the

forced-choice method.

Executive search firms

help employers find the right people for jobs.

Person analysis

helps organizations avoid the mistake of sending all employees into training when some do not need it.

A common problem with performance management systems is that they

limit feedback to formal reviews.

Administrative purposes of performance appraisal include all of the following EXCEPT

providing performance feedback.

E-learning provide all the following benefits EXCEPT

replacing conventional learning experiences.

Employees who earn performance-based pay are more

satisfied.

Freedom from criterion deficiency of performance appraisals refers to the extent to which

standards capture the entire range of an employee's responsibilities.

Learning curves show

that performance plateaus are natural and are usually followed by a spontaneous recovery.

Career counseling involves speaking with employees about all of the following EXCEPT

their past career decisions.

The objective of behavior modification is

to gradually shape behavior toward a desired profile.

All of the following are suggested to overcome common drawbacks of on-the-job training EXCEPT

tying employees' pay to their training progress.

Developmental purposes of performance appraisal include all of the following EXCEPT

validating selection procedures.

As an appraiser, one should try to do all of the following EXCEPT

change the person, not the behavior.

Modeling

demonstrates the desired behavior or method to be learnt.

Outplacement services are

designed to help terminated employees find a job elsewhere.

Basic skills training includes all of the following EXCEPT

modeling.

The first step in a needs assessment is

organization analysis.

In light of recent court rulings, HR managers suggest that performance evaluations should meet all of the following legal guidelines EXCEPT

performance evaluation should rarely be tied to compensation decisions.

It is recommended that a diagnosis of poor employee performance focus on all of the following EXCEPT

personality.