Human Resources Quiz 3
According to figure 3.10, an employer with 4,000 employees and a tuition reimbursement program, on average, has _______ employees participating.
160
Under the overtime provision of the FLSA, if an hourly worker recorded 50 hours in a week, and his / her hourly rate is $20.00 / hour, then their gross pay for the week would be, at a minimum ; $800. $1,100. $1,500. 1,200. $1,000.
$1,100
On average, employers annually spend about ______ per employee. $120 $1,252 $9,252 $23,600.
$1,252
The average annual cost of health insurance for family coverage is ; $12,250 $5,745 $27,475 $15, 745
$15,745
Tangible costs of employee turnover include the direct costs of recruiting and hiring replacements as well as lost productivity. One call center estimated the cost of an agent leaving was about ________ $7,500 $5,000 $15,000 $21,500
$21,500
According to the US Government Salary Schedule (Table 10.4), an FBI investigator placed into a GS - 12, Step 5 would be paid _________, and then receive possible step increases of _____ each, until he / she reached the top step and would be paid _______ . $59,305 / $1,744 / $68,025 $62,722 / $2,091 / $81,541 $71,086 / $2,091 / $81,541 $71,086 / 2 % / $81,541
$71,086 / $2,091 / $81,541
In an HR context, the words "exempt" and "nonexempt" refer to whether or not an employer must pay an employee ___________, and "exempt " employees are often called ________, and "nonexempt" are often called ____________ . 1 1/2 times their hourly rate for hours worked over 40 per week / salaried / hourly minimum wage / full-time / part-time double their hourly rate for hours worked over 40 per week / salaried / hourly health care / managerial / supervisory
1 1/2 times their hourly rate for hours worked over 40 per week / salaried / hourly
Today HR "metrics" indicate that the median HR expense (department budget) for companies is about ____% of total operating costs.
1%
On a job description, each duty on the list of job duties should contain an estimate of the time spent on it, and the total percentage should be _____ , and each duty should be described using an _______ _____ .
100%, action verb
Today unions represent about ____ % of all US workers, including about ____ % of public sector workers. 24 % / 36 % 11 % / 36 % 33 % / 52 % 15 % / 36 %
11%/36%
The FMLA provides all of the following, except; employees may be required to use unused paid sick leave as part of the 12 weeks of leave the right of a leave employee to return to their prior position employees on leave continue to receive paid health benefits 12 weeks of paid leave for the birth / adoption of a child
12 weeks of paid leave for the birth/adoption of a child
According to the recruiting pyramid illustrated in the text, to achieve 50 new hires, an employer would need to generate ______ leads, and invite about _____ candidates for interviews.
1200/200
Title VII which makes it unlawful for employers to discriminate against individuals on the basis of race, color, religion, sex, or national origin, was part of which federal law?
1964 civil rights act
According to a study, high levels of employee engagement in their work is a key to organizational success, and about ______ of employees were highly engaged.
30%
Employer paid benefits today equal about ____ % of total compensation and include all of the following, except ; 50 % / Social Security 30 % / retirement 50 % / unemployment insurance 30 % / safety equipment 70 % / insurance 70 % / paid leave
30%, safety equipment
A performance appraisal method that collects information from supervisors, subordinates, co-workers, is growing in popularity and called; Alternate Ranking Method Graphic Rating Scale Paired Comparison 360 -degree Feedback Forced Distribution
360-degree feedback
The 1967 Age Discrimination Act made it unlawful for employers to discriminate against applicants or employees over age ________ and thus ended most _________
40, mandatory retirement
The right an employee has to increase their pension fund contribution. Sadly, in the U.S. today only just over ____ % of full-time workers participate in an employer pension fund. 75 % 50 % 66 % 33 % 25 %
50%
Voluntary turnover in the hotel and food services industry is about _____% per year, and about ________% in the restaurant industry 50/100 25/50 25/50 33/100
50/100
The U.S. Equal Pay Act was passed in 1963, and sixteen years later the "pay gap" between men and women had narrowed to ___ % , and today, while many reasons are often discussed, the reality is that women in the U.S. earn about ___ % on average as men. 79 % / 95 % 50 % / 95 % 62 % / 95 % 50 % / 81 % 62 % / 82 %
62/82
In 2017 the federal minimum wage was ____, and ____ in California, and _____ in Kentucky. 7.25 / 10.00 / 7.25 7.25 / 10.00 / 8.10 7.65 / 9.00 / 7.65 8.10 / 10.00 / 7.25
7.25/10.00/7.25
About ___ % of HR managers use background checks, for the purposes of uncovering damaging information, and _________ . a. 80 % / verify the accuracy of the applicant's facts. b. 50 % / seek new references c. 80 % / check for relatives that work for the employer. d. 50 % / verify personal information such as marital status, gender, age
80 % / verify the accuracy of the applicant's facts.
If an applicant scored 90% (out of 100%) on a test that is highly reliable, and then takes the same test a week later, their most likely score will be; a. 86% b. 56% c. 105% d. 77%
86%
About ___ % of high-performance companies v. ___% low -performance companies, according to Table 3.1 use regular performance appraisal methods.
95/41
To increase the usefulness of selection interviews, employers should normally use ; a. all of the other answers should be used by employers. b. one-on-one interviews (v. panels) c. situational questions d. Use structured v. non-structured questions.
All of the other answers should be used by employers
One of the employees who received the highest paired - comparison rating on "creativity" in Figure 8.6 was Chuck Art Jose Diane
Art
Fire Department Chief Jeff O'Neill trains new recruits the basic right way to hook up a hose to a fire hydrant, then lets each recruit practice that way, and evaluates their performance. The Chief is utilizing one of the most commonly use and effective training methods ; Behavior Modeling Management by Objectives Apprenticeship Training Lecture
Behavior modeling
__________ is a deliberate process in which employees become aware of the skills, knowledge, interests, and experiences which they need to acquire to prepare themselves for career opportunities. Psychological Contract Onboarding Career coaching Career Planning
Career planning
Apprenticeship programs are usually a combination of formal learning and long-term on the job training. Which of the following is NOT one of the U.S. Department of Labor's 12 most popular apprenticeships ? Carpenter Chef Electrician Pipefitter College professor
College professor
Practical management actions which can improve employee engagement include all of the following,
Communicate to employees how their department contributes to the success of the company, Hold managers responsible for the engagement of their employees, Communicate how the employees efforts contribute to the goals of the company.
Union Shop
Company can hire nonunion people, but they must join the union and pay dues
A pay system that pays people according their skills and knowledge, rather than job duties and functions, is called a __________ system. Point system Ranking system People - based system Competency - based system
Competency-based system
The federal agency that receives and investigates employment discrimination complaints is the ;
EEOC
Google decided to improve its "_______ ______" when it focused on employee policies including compensation, recruitment and selection methods, paid time off, great, free food for employees, employee gym facilities, and other benefits.
Employer brand
The primary reasons for performance appraisal (why employers do appraisals) include which of the following ; Communicate the results to co-workers. Setting standard operating procedures. Determine the number of open positions. Employment decisions such as pay, promotion, retention etc.
Employment decisions such as pay, promotion, retention, etc
Top managerial positions and top technical positions which may be difficult to fill through normal recruitment methods, may most likely be filled using _______ .
Executive search consultants
Employers and health insurers are prohibited from using people's genetic information in employment decisions under the 2008:
GINA
About half of all job seekers today are likely to use ________ before applying for employment at a company, because members share insights into the culture of employers.
Glassdoor
____________% executives today worked their way up within the human resources field.
about 80%
The alternation ranking system, while seldom used by employers, does provide what advantage compared to the more popular graphic rating scale? It eliminates central tendency It eliminates the recency error It uses critical incidents It minimizes the halo effect.
It eliminates the recency error
When training requires that the employee learn a step -by - step sequence of actions to perform a task or job, the method of training used is often ; SOP OJT HBO MBO JIT
JIT
Two important differences, in most situations, between a "layoff" and "termination for cause" are ; Layoff is permanent and due to employee misconduct. Layoff is temporary and due to a lack of work (no fault of the employee). Layoff is temporary and due to employee misconduct. Layoff is temporary and due to a court decision.
Layoff is temporary and due to lack of work (No fault of the employee)
Employers may provide a _________ which is a section of their website that gives employees access to online vendor training programs. Training vestibule Assessment Center Virtual classroom Learning portal
Learning portal
Employers and employees today enter into a psychological contract-an unwritten agreement in which employees expect employers will provide good working conditions, reasonable pay and benefits, and fair treatment. Employers, conversely expect employees to provide all of the following EXCEPT positive work attitude loyalty while working for the employer follow the rules and procedures long-term commitment
Long-term commitment
medtronics, the manufacturer of advance medical devices, has an effective career development program that includes many tools, including all of the following except: MBO appraisals tuition reimbursement development job rotation program of 2-3 years on-site classes customized individual development plans
MBO appraisals
Strategic Human resource management
Means formulating and executing human resource policies and practices that produce the employee and competencies and behaviors the company needs to achieve its strategic aims -The aim should be to produce employee skills and behaviors that the company needs to achieve its strategic goals
The federal agency which oversees the process of employees organizing and selecting a union to represent them and investigates employee complaints or violations of federal laws is the _____. EEOC NLRB FBI SSA CIA
NLRB
Apply the four- fifths rule to the following test results from a large group of applicants, then determine if any group suffered from adverse impact; Group #1 : 90% of white applicants passed Group #2: 82% of Hispanic applicants passed Group #3: 77% of black applicants passed Group # 4: 73% of Asian applicants passed a. Hispanic applicants suffered adverse impact from the test. b. No group suffered adverse impact from the test c. Black applicants suffered adverse impact from the test. d. Asian applicants suffered adverse impact from the test
No group suffered adverse impact from the test
Small business employers can find a listing of comparable important job skills on the
O-net
Employers may, as an alternative to recruiting and hiring more employees, chose to secure services previously performed by internal employees , from vendors . This practice is called ------- . If the vendor is overseas, the practice is called _____
Outsourcing/offshoring
Most employers recruit through _______ or _____ .
Own websites/job boards
Paid sick leave policies are often abused by employees, and to avoid abuse while giving truly sick employees (or if they have sick family members), many employers use _____ plans which combine sick leave , vacation and personal days into one category for the employees to use. EEO PPO PTO HMO UFO
PTO
A US survey of over 1,000 employers found the top five reasons employees said they voluntarily left an employer included all of the following except career development pay work-life balance healthcare poor working conditions promotion opportunities
Poor working conditions
John Swanson holds an MBA and is a gifted writer. While his wife, Amber, has a full-time job with health care and a pension, John while in graduate school began writing "how to" segments for an online search engine and recieving pay per segment. Today John writes "how to" and similiar works for several online companies and likes the freedom and flexibility of working from home. John has joined a growing number of people who have built _______ careers which have advantages, but also notable disadvantages including _______ portfolio/no steady income or benefits, uncertain future unstructured/higher tax burden, reliance on own technology skills portfolio/flexible hours, no supervision unstructured/client resources
Portfolio/no steady income or benefits, uncertain future
Ford Motor Company adopted a powerful mission statement for many years that also was used in its advertising ;
Quality Job One
In a well-known case, a Walmart greeter with a bad back sued the company because it denied her request for a "___________" which was to sit on a chair while doing her job. The company claimed that standing was an "essential job function" and won the case.
Reasonable accommodation
Employers can obtain valuable HR metrics of other employers through ;
SHRM
The international professional Human Resource Management association is
SHRM
Guidelines for setting effective performance goals include all of the following, except; Set employees goals without their input. Set specific goals. Set challenging goals. Use measurable goals.
Set employees goals without their input
Selection measures which require applicants to make judgement decisions directly from the jobs are called _______. a. personality tests b. situational tests (work samples) c. learning portals d. honesty tests
Situational tests
Benefits required by federal law or most state law pg 347
Social security Unemployment insurance Workers compensation Leaves under FMLA
The 1938 Fair Labor Standards Act (FLSA) includes all the following provisions, except ; Child labor provisions Minimum wage provision Social Security provision Overtime provision
Social security provision
The aim of the employee selection process is to: a. achieve a good fit between the person's knowledge, skills, abilities, and competencies, and the job requirement. b. hire someone from the outside c. hire a future star d. fill the position quickly at the lowest cost
achieve a good fit between the person's knowledge, skills, abilities, and competencies, and the job requirement.
The 1991 Civil Rights Act expanded the definition of "employee" under Title VII to include;
all U.S. citizens employed by any company in any country
Which of the following methods will eliminate rater problems of central tendency, leniency, or strictness? Forced Distribution Paired Comparison All of the other answers would eliminate the problem. Ranking
all of the answers
In the seven step strategic management process is outlined in the chapter, which step would you guess is most likely not to be accomplished by management? Hint: The answer is not specifically given in the book.
Step two - a SWOT analysis
Vesting in a pension context refers to; The right an employer has to withdraw funds from employees' pension fund. The right and employee has to change their retirement portfolio The non-forfeitable right an employee has to the funds in their retirement account.
The non-forfeitable right an employee has to the funds in their retirement account.
The Honda car plant in Alabama used three types of selection & training ; classroom, videos of actual employees performing the work, and practice on particular jobs. After watching the "Realistic Job Preview" videos some candidates dropped out of the program , why ? a. They don't like the hours and working conditions. b. They didn't like the pace and repetitive nature of the work. c. They failed the work sample. d. They accepted other jobs.
They didn't like the pace and repetitive nature of the work
Which of the following would be least likely to meet the requirements of a BFOQ in a hiring situation?
a bar/restaurant only hiring young women to work as servers
Employees' perceptions of equity include both internal equity = _______, and external equity = ______ . A pay comparison of their own compensation to others in higher positions / a pay comparison to others in management. Their own record of pay and performance / their supervisor's record of pay and performance. Mothly pay and benefits / Annual pay and benefits a comparison of their rewards/ work ratio to other employees within the company / a comparison of rewards /work to others in other companies./
a comparison of their rewards/ work ratio to other employees within the company / a comparison of rewards /work to others in other companies./
Two types of unlawful sexual harassment include "quid pro quo" which for example is when _____________, and "hostile environment" which usually includes ______________
a supervisor offers a job in exchange for sexual favors / intimidation through frequent or severe lewd jokes, insults,
During an organizing campaign, the actions which supervisors and manager can and cannot do are summarized by "TIPS and FORE", and generally they can not do which of the following ? all of the other answers are prohibited ask employees their position on the union promise a pay increase if the union is defeated threaten to close the company if the union wins attend union meetings
all of the answers are prohibited
Managers can best become effective mentors by which of the following: all of the answers are valid steer their proteges into new projects, jobs... setting high standards for the mentee investing a great deal of time and effort into the mentoring
all of the answers are valid
Common uses of job analysis include all of the following, except
all of the other answers are common uses
A valid, carefully constructed selection can benefit an organization by which of the following? a. Increased employee retention. b. All of the other answers are likely benefits. c. Reduction of work misconduct. d. Reduction of poor work performance.
all of the other answers are likely benefits
The 1963 Equal Pay Act provides that differences in pay for men ad women may be lawful if the differences are based on any of the following , except
all of the other answers are possible lawful justifications
Which of the following is generally true about personality tests ? a. They are difficult to evaluate or score b. They are not often useful for selection purposes. c. All of the other answers are true of personality tests. They ry to measure personality traits such as introversion and stability
all of the other answers are true of personality tests
Critics sometimes say that the performance appraisal process is not effective. However, the Ball Corporation, a metal packaging producer, found that implementing a goal-setting appraisal method resulted in which of the following outcomes; all of the other oucomes were achieved by the Ball Corp. cut customer complaints in half increased production increased ROI by over $3.m
all of the other outcomes were achieved by the Ball Corp
Which of the following would most likely be a violation of the unfair labor practices provision of the Wagner Act an employer an employer does not allow union meetings on company property an employer agrees to negotiate terms of employment with a union an employer does not promote an employee because she is a union official an employer rejects a union's proposal to increase wages during contract talks
an employer does not promote an employee because she is a union official
Uber must train about 30,000 new drivers every week! How does Uber train this incredibly large number of new drivers? on-the -job-training team training Vestibule training An online and on-demand internet-based system.
an online and on demand internet based system
Corporate executives often includes three factors such as salary and _____ to reflect short -term performance, and _________ to reflect long - term company performance. The typical CEO's salary in only about ___ % of their total compensation. annual bonus / stock options / 20 % commission / merit pay / 25 % commission / stock options / 50 % annual bonus / merit pay / 33 %
annual bonus/stock options/20%
In HR recruiting contexts, ATS refers to ___________ , and AIDA refers to ____________________ .
applicant tracking system / Attention, interest, desire, action
In general _____ tests measure a person's abilities in a specific area (or job fit) while _____ tests measure the person's knowledge or what they have learned in a certain area. a. aptitude / achievement b. aptitude / personality c. personality / achievement d. honesty / personality
aptitude/achievement
When negotiators have reached a stalemate, which third party is most likely to guarantee a settlement of the unresolved issues? mediation arbitration meditation fact finding
arbitration
Organizations can develop great plans and use the best equipment, but
are still likely to fail if they hire the wrong people and don't motivate them
In an organizing campaign unions show the NLRB that there is sufficient worker interest for the NLRB to hold a representation election by presenting ______________, by at least ___ % of the eligible employees. emails / 30 % letters / 50 % authorization cards / 30 % authorization cards / 50 %
authorization cards/30%
In a union organizing effort, the NLRB determines the exact group of employees which may be represented, and can vote in the election. The group is called the __________ . represented unit bargaining unit non-union workers non -managerial workers
bargaining unit
Merit Pay
based on individual performance different from a bonus because it becomes part of the employee's salary
Employee engagement
being psychologically involved in, connected to, and committed to getting one's jobs done
In a job evaluation process, employers first identify several _______ which then they use to compare the value of other internal jobs. International jobs Benchmark jobs Equity jobs Professional jobs Entry level jobs
benchmark jobs
compare high performing companies to your own, to understand what makes them better
benchmarking
Which of the following issues is not considered to be a mandatory topic for negotiation under labor laws ? hours of work wages benefits for retired employees paid holidays job performance
benefits for retired employees
Employee handbooks generally include explanations of policies, benefits, operations, etc. however, to protect the employer , they often contain a disclaimer that states; "Nothing in this handbook should be viewed as creating a ________, and all employment is on an ______- basis. binding contract / at will advisory contract / at will advisory contract / temporary implied contract / temporary binding contract / temporary
binding contract/at will
Good - faith bargaining requires all the following, except; both parties must make economic concessions. Management must share data which is relevant - such as costs, number of employees by job, etc. Management must meet at the times and places chosen by the union. Both parties make written proposals
both parties must make economic concessions.
In general, collective bargaining under federal laws, requires ; both the union and management negotiate terms regarding wages, benefits, hours, working conditions. the union to meet with all employees to determine their wishes / needs All employees meet with management and discuss terms of employment Management to meet with union officials and accept their terms
both the union and management negotiate terms regarding wages, benefits, hours, working conditions.
An organization's policies and procedures (p & p) are keys to successfully running the operation. Generally, policies refer to __________, which procedures refer to __________ .
broad guidelines / specific actions that should be followed
The primary purpose of the recruitment process is to ;
build a pool of qualified applicants
Employers can access national compensation surveys of over 800 occupations in the U.S. from the ; National Labor Relations board U.S. Employment Office EEOC Bureau of Labor Statistics
bureau of labor statistics
A trucking company that requires applicants to have a valid CDL (Commercial Drivers License) even though the requirement has an adverse impact on a protected minority group, can defend the practice as a ________ _________ .
business necessity
A new Kentucky "Right to work" law regarding union security was passed in 2017, and provides that employers ; cannot make union membership and payment of dues a condition of employment can require all employees to pay union dues or equavalent fees can require all employees to join unions once hired and pay dues cannot require applicants to be union members , but can require them to join once hired. cannot allow unions to represent employees
cannot make union membership and payment of dues a condition of employment
Employer profit -sharing plans are generally one of two types ; _____ which pay employees in the current year, or _____ which employees can receive upon retirement or withdrawal from the plan bonus plans / pension plans cash plans / deferred plans HSA plans / PPO plans commission plans / deferred plans cash plans / pension plans
cash plans/deferred plans
The 1947 Taft - Hartley Act made which of the following union activities unlawful ? Agree to negotiate with management cause an employer to treat all union members the same as non -union members all of the other answers are correct cause the employer to discriminate / coerce an employee to join the union
cause the employer to discriminate / coerce an employee to join the union
Human resource managers most commonly demonstrate their mastery of HR knowledge and competencies by;
certification
Union contracts (CBAs) usually contain one of three major types of union security clauses; 1) _______ - a person must be a current union member to be hired, 2) ______ - a new employee must join the union and pay dues within a period of time after being hired, 3 ) ------- - an employee must pay dues or equivalent fees , but is not required to join the union. union shop / open shop / closed shop closed shop / union shop / open shop / closed shop / union shop Preferential shop / union shop / closed shop
closed shop/union shop/
A newer training method that is revolutionizing training today is _______________ . Cloud - based training OJT Power Point slides and lectures. Apprentice programs
cloud-based training
Broadbanding is the process of _____________ for the primary advantage of giving the employer more _______ in employee pay assignments. reducing the pay levels across all levels / cost reductions broadly reducing all pay grades by an equal percentage of factors / rigidity broadly combining all grades into three levels / equal pay increases combining pay grades into fewer levels / flexibility
combining pay grades into fewer levels / flexibility
Closed shop
company can hire only union members
The historic 1981 case, County of Washington v. Gunther, gave rise to a new pay discrimination concept called _________ because the point system involved required jobs to be strictly equal to receive equal pay rather than similar in value to the employer. similar worth pay based on seniority comparable worth pay variance
comparable worth
In a job evaluation process the basic factors on which jobs are compared and valued, such as skills, effort, knowledge, accountability, and thus ultimately job are paid are called _________ . compensable factors pay grades minmum requirements performance measures value factors
compensable factors
The point method of job evaluation uses several _________ and evaluates the extent to which job contains them, and job of similar value as determined by their evaluation are grouped into ______ . job titles / departments rankings / pay grades compensable factors / pay grades job surveys / rankings
compensable factors/pay grades
A diagram which shows the precise knowledge, skills, and behaviors a person needs to perform a job well is called a; agility model competency model aptitude test performance evaluation
competency model
Of the various types of strategies discussed in the chapter, Crocs (foam clog shoes) is a highly successful company that chooses to offer only one product line in one market, has chosen which strategy?
concentration
Which of the following should a supervisor do in conducting a performance review ? Conclude with an action plan to change future behavior. Do all the talking. Make personal comments such as "You are not cooperative". Use subjective data "hall talk".
conclude with an action plan to change future behavior
The Eugene Cookie Company correlated the performance of 1,956 workers (measured in units produced without failures / rejections ) against the workers' applicant test scores and the result was a very high 94 % , which provided evidence of ____ _______ to the HR professionals. a. reliability results b. content validity c. test validity d. EEOC evidence
content validity
yellow dog
contract signed where management could require nonunion membership as a condition for employment
Flextime programs usually require workers to work; flexible starting times from 8;00am - noon choice of three or four day workweeks the choice of 4 ten hour days or five eight hour days each week core hours and a total number of hours each day
core hours and a total number of hours each day
Pension plans mostly fall into one of two types ; _________ plans which specify the contributions made by the employer and employee into a retirement fund, and _____________ plans which specify the retirement payments the employee will receive in the future based on a formula. IRA / contributory defined contribution / defined benefit ESOP / defined benefit 401 k / defined contribution
defined contribution / defined benefit
A supervisor has determined that six out of 150 employees in her department are underperforming compared to set standards. He first step in analyzing the problem should be ; Contact the legal department. Review their background checks Call their prior employers. Determine exactly why their performance is down.
determine exactly why their performance is down
Total employee compensation ( cost of personnel) includes two primary factors ; Direct payments ( wages & salaries and indirect payment (bonuses) Direct deposits of money and cash payments Direct deposits of money and payroll checks Direct payments (wages & salaries) and Social Security Direct payments (wages & salaries and indirect payments (health insurance, pensions, vacation leave)
direct payments (wages and salaries) and indirect payments (health insurance, pensions, vacation leave)
The Pregnancy Discrimination Act of 1978 prohibits employers from discriminating against a person due to pregnancy, childbirth, or related medical condition, and basically treats pregnancy and childbirth like a
disability
Benefits NOT required by law
disability, health, and life insurance pensions paid time off for vacations, holidays, sick leave, personal leave, jury duty Employee assistance and counseling programs
An employer's policy / practice which has an adverse effect on a group of protected individuals (under federal laws) is called
disparate impact
An employee who has proven he /she was intentionally discriminated against in an employment decision can sue for monetary damages because they were victims of
disparate treatment
The "Best Practices" for performance appraisal presented on Fig.8.9 include all of the following , except; Included employee needs ed areas for improvement. Include an appeals mechanism. Document the appraisal. Do not let employees know in advance when their appraisal will occur
do not let employees know in advance when their appraisal will occur
Most employers (95%) provide severance pay to employees when; downsizing terminating due to poor performance dismissing due to misconduct relocating within the same area
downsizing
When contract negotiations fail, to gain leverage, a union might declare an ________ or an employer may declare a ________ , either of which halts production. wildcat strike / lockout economic strike / lockout wildcat strike / boycott economic strike / boycott sympathy strike / picketing sympathy strike / boycott
economic strike/lockout
When Yahoo's CEO wanted to improve her company's performance, she looked to the HR Manager who
eliminated telecommuting to increase worker interaction in the office, and provided 16 weeks paid maternity leave
The basic PAQ job activities include all of the following, except ;
emotional interest
Kia Motors UK subsidiary was able to reduce turnover from 31% in 2006 to only 2% in 2009 through a strategic HR plan focused on;
employee engagement
As HR director of a professional firm with a unique culture , if the employer needs to improve its employee recruiting, which method would you employ first given a limited budget ;
employee referral campaign
Employers who hire independent contractors, rather than employees to perform similar duties, are likely to save money because they are not required to pay ; Social Security employers are not required to pay any of the other answers. payroll taxes unemployment compensation overtime under the FLSA
employers are not required to pay any of the other answers.
The CEO of software giant SAS, a "best place to work" cites the corporate culture which includes
establishing trust between employees and the company, rewards innovation and encourages employees to try new things
To estimate the supply of internal candidates which will be available for future job openings, a Markov Analysis can be used to;
estimate the probabilities that internal employees will meet future needs.
Employers benefit from job rotation programs because they generally
feel empowered-by giving them the skills and authority to inspect the work pg 93
A typical HR Scorecard contains ;
financial and nonfinancial metrics
The "Rank and Yank" method which requires managers to place employees in predetermined categories and may require the bottom 10 % to be terminated (yanked) is called Paired Comparison Forced Distribution Graphic Rating Scale Critical Incident
forced distribution
Today "Gig" workers represent a large and growing part of the U.S. workforce, and include all of the following, except
full time
A job analysis questionnaire usually requires the person to list all of the specific duties and responsibilities of the job starting with the most important, and for each duty or responsibility;
give a percentage estimate of the approximate amount of time each day or week spent on it,
The roots of gender bias are often built into an employers work practices, culture, norms, and images that may appear neutral, but in fact may a _______ _______ glass ceiling diversity awareness program halo effect by supervisors eeoc complaint
glass ceiling
Supervisor bias which results in the"halo effect" is most likely to occur in which appraisal method? Critical incidents graphic rating scale MBO Forced distribution
graphic rating scale
The most popular method of performance appraisal is the ___________ , which typically requires supervisors to evaluate employees' performance by choosing one point on a 5 - point scale. 360 - degree Feedback Forced Distribution Paired comparison Graphic Rating Scale Alternative Ranking
graphic rating scale
Most labor contracts include an article that outlines the steps by which both sides may file complaints that they perceive a violation of the contract by the other side, which is called the ; jury process grievance process hearing process gripe process NLRB investigation
grievance process
The job classification method of job evaluation results in all jobs within an organization being classified into _________ even though they may be dissimilar jobs, because they are roughly of the same ________ . groups or classes / value to the employer grades / EEOC classification rankings / total pay departments / managerial level
groups or classes / value to the employer
Colleen Wilson is the one person in a 24 person department who always arrives ahead of the starting time, makes coffee, brings in the mail , turns on the lights, etc. and never misses a day - even in harsh winter months. Her supervisor depends on her and thus rates her "dependability" as a "5" - the highest rating. however, her supervisor also rates Colleen very high on all factors, despite her actual performance, due to her dependability. This common form of rater error by the supervisor is called ; Recency Error Strictness Halo Effect Central Tendency
halo effect
Supervisors who tend to rate all employees about the same on all appraisal criteria are guilty of any of the following rater errors, except; Strictness Central Tendency Halo Effect Leniency
halo effect
What changed in the 2017 Kentucky law which is similar to the federal Davis - Bacon Act regarding "Prevailing Wages" (PW) ? What projects were included? The new KY mirrors the federal law / federal projects The new KY laew extended the federal law to all counties / state and local building projects The new ended the prior state PW law / state and local building projects. The new law doubled the panalties under the old state law / federal building projects.
he new ended the prior state PW law / state and local building projects.
Which of the following is not a legally required employer benefit ? health insurance Social Security Workers' compensation Unemployment insurance FMLA
health insurance
Human Resource Management (HRM) is important to all managers because it has concepts and techniques which can enable them to
hire the right person for a job, minimize turnover, avoid unlawful personnel practices and enable employees to perform at their best
According to the U.S. Department of Labor, the ethnic group in the workforce that experienced the greatest percentage growth from 1992 to 2012 was
hispanic
The selection process used by Google has received a great deal of attention, and it's main components include all of the following, except; a. several interviewers b. honesty tests c. work samples such as writing algorithms d. situational questions
honesty tests
Generally the two best types of test questions are situational which ask _______________, and behavioral, which ask________________. a. how would an applicant handle a work issue / how in their experience did an applicant handle a work issue. b. how does the applicant see themself in a work situation / how does an applicant respond to criticism c. how does an applicant handle embarrising situations / how does an applicant behave is social settings. d. how does an applicant respond to criticism / how would an applicant handle future situations
how would an applicant handle a work issue / how in their experience did an applicant handle a work issue.
The Toyota VP of Human Resources in Georgetown, KY believes his company's competitive advantage that has made it successful is it's ;
human capital
In contract negotiations, if the parties cannot reach a settlement, and believe further talks would not be productive, then negotiations have reached an _______ . final sesion re-set point caucus impasse
impasse
Job enlargement programs generally
increase the number of duties for employees
The degree to which an employee can take their pension funds with them to a new employer is called _________ . return on investment benefit exodus risk aversion portability
portability
Of the four primary grounds for dismissal, when an employee refused to follow a direct order from his / her superior, then _________ . is the likely cause for termination. Poor performance Misconduct Lack of qualifications Insubordination
insubordination
The Toyota four day onboarding program includes all of the following, except ; The open communication system. Introduction to the vehicle lineup. Introduction to co-workers. The importance of teamwork and mutual respect. overview of the company and program. Fire prevention and fire extinguisher trainng.
introduction to coworkers
A systematic process to determine the duties and responsibilities of positions in an organization is called
job analysis
A list of the duties and responsibilities that a job includes is called a
job description
The systematic process of determining the relative worth of jobs to each other is _________ . Job surveying Job Evaluation Job analysis Job descriptions
job evaluation
Publicizing open positions to internal employees through bulletin boards or intranets is called _____ .
job posting
The Griggs v. Duke Power Co. U.S. Supreme Court decision is a landmark discrimination case and in it Chief Justice Berger ruled that a job requirement to be lawful , must be
job related
A job description usually contains a _______, which is a brief description of the main functions and purpose of the job.
job specification
A list of the minimum qualifications for a job, or description of the kind of people to be hired is called the
job specifications
In general, which training method is the least successful method of providing employees specific knowledge, skills, and abilities which are then transferred to their job performance? OJT lecture Vestibule Online / internet based
lecture
Under the "4/5ths rule" unlawful adverse impact can be proven if the selection rate for a protected group of applicants is
less than 80 % of the selection rate of the highest group of applicants
Employers often base increases in salaries on employees' performance reviews , which is generally called ________, and differs from a one -time payment which also can be based on performance reviews but is called a ______ . cost of living increase (COLA) / bonus merit pay / bonus annual increase / longevity payment merit pay / longevity payment
merit pay/bonus
Online recruiting compared to traditional methods, often offers several advantages, including all of the following, except ; responses are received faster it is less costly minorities and older workers are more likely to use it more responses are generated
minorities and older workers are more likely to use it
Employee referral programs big advantage compared to other methods is ;
more cost effective
Courts may find employers guilty of ______ _______, if their selection process does not not screen out applicants with criminal records or similar problems, and the person is hired and then harms a third party such as a customer or co-worker. a. negligent hiring b. valid hiring practices c. faulty policies d. unlawful discrimination
negligent hiring
A standard hour pay plan pays employees according to the number of ; · units produced per week · the number of hours worked · units produced per day · units produced above a standard with the extra productivity shared between employer and employee
number of hours worked
Defined benefit plans generally base retirement payments on a formula which includes all of the following factors, except ; number of years of service average pay number of promotions a fixed percentage
number of promotions
The most direct and oldest form of employee individual incentive pay system is straight piecework which pays employees according to ; · the number of days without an accident · the number of useful suggestions produced per team · the number of hours worked · the number of units produced
number of units produced
"OJT" refers to ______________, and the success of the program largely depends on __________ . No answer text provided. On the job Training / effective coaching (the trainer) Just In Time / effective coaching (trainer) On the Job Training / HR Manager Just In Time / persormance engineers
on the job training/effective coaching
The orientation of newly hired employees to the organization is also called ; Offloading Onshifting Onboarding Entrance
onboarding
Many employers today have made the process of collecting job analysis information easier by using ________ .
online job analysis to collect information from employees
Clearlink, the Utah based data science company, switched from classroom to _________ for its sales agents and saved about $______ per year , and the sales agents preferred the new method because it __________ . Behavior modeling / $8,000,000 / was faster OJT / $80,000 / was applied virtual reality / $800,000 / was easier to complete. online learning / $800,000 / is ondemand and doesnt interfer with their lives.
online learning/$800,000/ is on demand and doesn't interfere with their lives
The strategy of the Zappos Shoe Co. is to hire employees that deliver the "wow" factor when selling shoes online. The company achieves this through all of the following,
pay employees to leave if they don't want to stay, interview applicants on the set of a mock TV talk show, encourage employees to submit their own shoe designs, have some employees volunteer to shave their heads during "Bald & blue" Days
Employee teams are most likely appraised by; Peers and supervisors Self - evaluations Rating committees Supervisors
peers and supervisors
Today more people than ever before are working several part-time jobs or "gigs" instead of one full-time job, and in HR terms are experiencing a ; unemployment portfolio career self-employment dead-end career
portfolio career
The overall purpose of the selection interview is to ; a. Verify the gender, age, race, nationality of the candidate. b. Predict future performance based on the candidate answers. c. Make the applicant uncomfortable to get honest answers. Assess the candidate's communication skills
predict the future performance based on the candidate answers
digital Dashboard-
presents the manager with desktop graphs and charts, thus presenting a computerized picture of where the company stands on all metrics from the HR scorecard process
HR Scorecard-
process for assigning financial and nonfinancial goals or metrics to the human resource management related chain of activities required for achieving the company's strategic aims and for monitoring results
Generally due to the Employee Polygraph Protection Act , employers are ________ , while, paper and pencil honesty tests can _______ . a. prohibited from using polygraph tests on applicants / predict theft. b. Allowed to use polygraph tests on job applicants / predict theft c. encouraged to use polygraph tests on applicants / predict turnover d. prohibited from using polygraph tests on applicants / validate polygraph results
prohibited from using polygraph test on applicants/predict theft
FedEx founder Frederick Smith believed "When people are placed first, they will provide the highest possible service, and profits will follow". This belief led to the JCATS online system of job posting and applicant tracking which supports the FedEX practice of;
promotion from within
Persons including minority groups and women protected by equal opportunity laws are often referred to as;
protected class
It is important for Supervisors to recognize that courts may hold them personally liable for their actions, especially in cases involving employee discipline or termination. Supervisors, thus when handling such cases, to avoid any potential personal liability, should be careful to do all of the following, except; consult the HR department / attorney before making final decisions. Publicize their decisions and actions to all employees. Remain objective and non-emotional in the procedings. Follow company policies and procedures
publicize their decisions and actions to all employees
A workforce forecast that utilizes the historical link between sales level and the number of employees needed is called ;
ratio analysis
The steps in performance appraisal include all the following , except; Providing feedback to the employees. Re-evaluating the work standards assessing employees' actual performance Setting work standards
re-evaluating the work standards
Employers can likely reduce the extent of "reality shock" by all of the following techniques, EXCEPT: using job rotation giving new hires additional paid time off work assigning mentors to new hires realistic job previews
realistic job previews
Employers are required to make ___________ ________ for qualified employees with disabilities who can perform the ___________ ________ of the job
reasonable accommodations / essential functions
Typical job titles in Human Resource Departments include all of the following:
recruiter, EEO, job analyst, compensation manager, training specialist, labor relations specialist
Severance pay
reduces the chances of litigation from disgruntled former employees humanitarian and good public relations helps reassure employees who stay on after a downsizing that they'll recieve financial pay if let go
Job applicant Darcy Sawyer took the entrance test in April and scored a 90% (of 100%) and was put on the waiting list for the next recruiting class. To hopefully increase her chances she re-tested in May and scored a 93 %, and was re-tested in June and scored 91 %. Darcy's test results improved her odds of being hired, and indicated the _________ of the test. a. correctation of test results with the calendar b. reliability c. validity d. face validity
reliability
If a selection test is given to a group of applicants one day, and then are given a different test designed to evaluate the same thing, and the scores for each applicant result in a correlation of .96, that number is called the ________________________ , and indicates the degree to which the tests are__________. a attitude score / reliable b. aptitude score / valid c. reliability coefficient / related or measure the same attribute d.validity coefficient / test score
reliability coefficient/related or measure the same attribute
The 1935 Wagner Act is the foundation of federal labor laws in the US and contains all of the following provisions, except; require employers to agree to union contractual demands employees rights to select unions to represent them through a secret ballot election process created the NLRB declared certain employer practices as unfair labor practices
require employers to agree to union contractual demands
The primary HR uses of job analysis information includes all of the following, except
retirement benefits
The "gold standard" employee training process includes all of the following steps, except; Design the program. Evaluate the training's effectiveness. Develop the training materials Analysis of the training need. Implement the training - train target employees. Reward successful employees.
reward successful employees
When hiring new faculty NKU like many universities requires applicants to teach a class during the interview process which in the HR context is a demonstration of _______ ________. a. content validity b. role playing c. correlation d. reliability
role playing
Orientation / onboarding programs for most employers generally includes all of the following goals, except; Begin socializing , fitting into the culture. Safety training. Give the new employee a history of the company, mission, etc. Welcoming the employee and making sure they feel part of the team. Give the new employee basic information such as email access, policies, benefits.
safety training
Salespeople are often paid on an incentive plan which combines _________ and _________ to provides the employee both a guaranteed income and motivational incentive. salary / pension hourly pay rate / piecework salary / commission hourly pay rate / commission
salary/commission
When a worker who is employed by a union is then also hired by an employer to organize workers from the inside, the worker is called a ; traitor pepper yellow dog red snapper salt
salt
a graph with one variable such as the number of employees tracked on the x axis, and another variable such as the sales level on the y axis, is a
scatter plot
The NLRB determines if a majority of employees wish to have a union represent them for purposes of collective bargaining by holding a ; meeting with management public hearing senate hearing secret ballot election meeting with all employees
secret ballot election
Pepsi Cola and Coca Cola both have a similar goal - selling beverage market products, but different strategies - Pepsi chose to ____________ , while Coca - Cola chose to _______________, and which will be more successful has yet to be determined !
sell more food related products / sell more related sweet beverages
The Equal Pay Act of 1963 made it unlawful to discriminate against individuals on the basis of sex when jobs are "substantially equal". The concept of "substantially equal" is determined by all the following factors , except
seniority
Promotion decisions are often largely based on one or two factors which are _______ and ________. However, in civil service, the primary factor is usually _____________ seniority, competence, seniority supervisor's evaluation, seniority, supervisor seniority, competence, competence supervisor's evaluation, seniority, seniority supervisor's evaluation, seniority, both seniority, competence, both factors
seniority, competence, seniority
Successful employee training requires essentially, on the part of the employee, both _______ and ___________ . time and effort ability and motivation skills and knowledge rewards and punishments
skills and knowledge
In practice, HR managers in organizations are:
staff managers
The majority of performance appraisals are conducted by ; Supervisors Peers co-workers subordinates
supervisors
The Management by Objectives (MBO) method of performance appraisal has a unique feature when compared to other methods which is ; Supervisors and employees meet and set individual goals before the evaluation period. Only co-workers are involved in the appraisal process. Supervisors conduct periodic performance reviews on each employee. Employees are given written feedback.
supervisors and employees meet and set individual goals before the evaluation period
Today the HR approach which focuses on a holistic, integrated and goal-oriented process of recruiting, selecting, training, developing and compensating employees is called:
talent management
According to the "TIPS & FORE" during an organizing campaign ,supervisors may lawfully ; tell employees the law permits an employer to permanently replace them during an economic strike predict the company will move off shore if the union wins the election promise benefit increases if the union is defeated provide false information that favors the employer
tell employees the law permits an employer to permanently replace them during an economic strike
The Batesville Casket Company was experiencing turnover by newly hired employees that was much higher than the average of the industry or the average in other area manufacturing firms. In the past the company advertised open positions in the local newspaper and paid much higher than average wages and gave lucrative benefits. But the high turnover continued until a new HR director suggested that all new applicants attend a Monday morning shift start and meet and watch current employees on the job for at least one hour, and then if interested they could apply. Many did not apply after the mandatory plant tour. The work is hard, hot, tiring labor which involves operating machines that cause injuries including loss of fingers, toes, etc. if not operated properly. Within six months the turnover rate for new hires was reduced by over fifty percent. Why? The applicants expected higher wages and benefits. Current employees discouraged applicants. Safety measures were improved. The applicants were given a realistic job preview.
the applicants were given a realistic job preview
The primary goal of workforce planning is to identify and eliminate the gaps between;
the current employees and future personnel needs.
On an appraisal form for a college instructor similar to the one in Fig. 8.1, which trait or basic job dimension would be least useful in an evaluation? the course was well planned and organized tests, quizzes, assignments, etc. were fair and graded the instructor displayed sufficient knowledge of the material material ws prepared in a reasonavle manner the instructor had a Ph.D. from a top university
the instructor had a PHD from a top university
When collecting initial job analysis information, the best people to be interviewed are usually
the preferred source is the best employees performing each job, or if necessary, the supervisors.
Human Resource metric
the quantitative gauge of a human resource management activity such as employee turnover, hours of training per employee, or qualified applicants per position
In recruiting applicants, internal applicants offer all the following advantages (versus external), except; they require lower salaries, they already know the company culture, the employers knows their work history better, it raises the morale of employees
they already know the company culture
In general, evidence on selection interviews shows; a. They are always reliable. b. Their validity is questionable. c. They are legally required. d. The can predict future job performance.
they can predict future job performance
According to the HR metrics in Table 3.1, high performance companies were ______ more likely to use incentive pay programs than lower performance companies !
three times
Progressive employers like Google, SAS , and FedEx utilize a tracking system for employees who apply for internal jobs. Why? To exceed EEOC standards. To avoid hostile takeovers by outside interests. To exceed the competition. To show their employees they care about their career development and thus increase employee engagement.
to show their employees they care about their career development and thus increase employee engagement
accounts, with two limitations; cafeteria participation / healty choices number of family members covered / total cost to the employer pension plan contributions / tuition re-imbursement total cost to the employer / inclusion of legally required benefits
total cost to the employer / inclusion of legally required benefits
In an HR context, the study of employment levels over the years is called a ;
trend analysis
Which of the following HR policies would be least attractive in an effort to recruit older workers (age 45 - 64) ;
tuition reimbursement
One way an employer can prove no adverse impact existed in a hiring situation is if the percentage of protected class applicants actually hired is less than ______________ from the percentage that would be expected to be hired if no discrimination existed.
two standard deviations
Employees may collect unemployment insurance when they are ; unable to work through no fault of their own changing jobs dismissed due to misconduct terminated due to poor work performance
unable to work through no fault of their own
Which of the following would least ensure a performance appraisal is legally defensible ? Use a single overall rating of performance Include an employee appeals process. Maintain written documentation on appraisals. Base performance criteria on a job analysis. Train supervisors how to appraise.
use a single overall rating of performance
The important last step in a job analysis interview process is;
verify data with supervisors or key workers
UPS developed a life-size driver training lab to provide realistic job situations without risk of affecting customer service or the safety of applicants. This training in a simulated work environment is called copy cat training abstract training on the job training vestibule training
vestibule training
To protect it's quarterbacks from real-world hits and injuries, The National Football League (NFL) teams use _______ to train quarterbacks how to respond to plays and game situations. Virtual Reality (VR) Assessment Centers Power Point slides Behavior Modeling
virtual reality
Employee turnover is a critical HR issue because replacing employees is expensive and time-consuming and valuable talent may be lost. Thus it is important to distinguish between __________ turnover which includes employees who leave to take higher paying job, promotional opportunities, more work-life balance, etc., and ____________ turnover which includes employees who leave due to misconduct, theft, poor work performance, etc. involuntary / voluntary voluntary / legaally required voluntary / involuntary EEOC required / downsizing
voluntary/involuntary
Which of the following would generally be legal on most application forms ;
who to notify in case of emergency
The Federal organization responsible for ensuring that employers comply with
with Executive Orders issued by presidents concerning employment discrimination is the; Office of Federal Contract Compliance Programs (OFCCP)
Equity Theory of employee motivation states that employees expect a perceived balance (equity) between their _______ and their ______ . Pay / Benefits Work performance / motivation Work performance / organizational rewards Pay / recognition
work performance/organizational rewards
The Atlantic American insurance company utilized what HR process to reduce the workflow in the opening and processing of mailed claims and thus speed up and improve the efficiency of handling customer claims..
workflow analysis
Competency statement elements include all of the following , except
working conditions
When an employee is dismissed(terminated) in such a manner that does not comply with state or federal employment laws, or the employer's own policies, then the employer may be guilty of; wrongful discharge downsizing rightsizing negligent hiring.
wrongful discharge
If an employee's dismissal violates a federal or state law, or violates a written or implied contract with the employer, then the employer may be forced to rehire the employee due to ___________ . Lack of witnesses Wrongful termination. Last in, first out Wrongful grievance hearing
wrongful termination