Human Services Quiz Questions

"Hi, I'm your occupational therapist, Michelle. You must be Mr. Ledge. Do you prefer Mr. Ledge, or is there another way you'd like me to address you? Here at VT-OT, we provide a wide variety of occupational therapy services. Today, we'll be going over some paperwork and I'll do an exam to see how we can best help you. But before we get started, do you have any questions for me?" This statement is an example of a(n): A. Interactive Engagement B. Tuning In C. Introduction D. Opening Statement

C. Introduction

As a helper, you should observe all of the following EXCEPT A. Physical Communication B. Vocal Communication C. Content Patterns D. Personal Patterns

D. Personal Patterns

Your patient tells you that she has been having trouble sleeping. If I want to ask a exploration question, I should say, A. "How long has this been a problem for you?" B. "How would you feel about doing a sleep study?" C. "What do you mean when you say that you are having trouble sleeping?" D. "What stressors tend to make it difficult for you to sleep?"

A. "How long has this been a problem for you?"

During a parent-teacher conference, your student's parents express concern about their son's math performance. They are worried about his anxiety related to math homework and math tests. They report that he cries when it is time to do math homework, and that his reactions have gotten much worse in the last few weeks. Which of the following reflections uses a sensory setup? A. "I get the sense that math has become a real source of stress." B. "Math is causing stress and anxiety for your son." C. "I notice that, whenever we talk about your son's school performance, you tend to focus on how things are going with math." D. "Compared to the last time we talked, it sounds like things have gotten worse with math."

A. "I get the sense that math has become a real source of stress."

Which of the following problematic questions illustrates practitioner disengagement? A. "What's that about for you?" B. "Are you upset with your mother for telling your father about your new boyfriend?" C. "When are you going to finally leave your wife?" D. "Why did you put off studying until the last minute?"

A. "What's that about for you?"

You say to your client, "Some people try to avoid conflict completely, while others address it head-on. How do you handle conflict with your boss?" This question uses which type of setup? A. Balanced B. Examples C. Presumptive D. Simulation

A. Balanced

Your patient is frustrated by his inability to lose weight. He tells you that he tries to eat healthy, but that he deserves to have "cheat weekends." In response, you say, "I notice that you talk about how losing weight is important to you, yet your eating behavior suggests that losing weight isn't really a priority." This reflection uses which type of delivery? A. Challenging B. Indirect C. Paraphrased D. Focusing

A. Challenging

Reflections that promote further sharing of information, focus on specific areas for examination, or help establish shared understanding of a client's problem are serving what purpose? A. Exploration B. Positioning C. Clarification D. Change Promotion

A. Exploration

Which of the following is an accurate statement about the power of questions? A. Most people feel obligated to answer questions posed to them by authority figures. B. We are socialized to avoid asking questions as a means of getting information. C. In regular conversation, our questions tend to focus on gaining a deep understanding of another person. D. In most cultures, asking questions is an acceptable and comfortable means of communication.

A. Most people feel obligated to answer questions posed to them by authority figures.

Which of the following is NOT an accurate statement about the effective professional use of questions? Questions should A. communicate to the client that you have a plan for helping resolve his/her concerns. B. be used to gain a deeper understanding of the client's concerns and issues. C. focus on the response system that seems most relevant to the client at a given time. D. focus on a client's goals and facilitating desired change.

A. communicate to the client that you have a plan for helping resolve his/her concerns.

In the context of a helping interaction, what is "tuning in?" A(n) A. ongoing process of trying to understand a client's concerns. B. statement that shows the client that you are listening. C. process of focusing on the client's nonverbal behavior. D. statement that sets the tone and expectations for the helping relationship.

A. ongoing process of trying to understand a client's concerns.

Which of the following is an example of a reflection of feelings? A. "You argued with your boyfriend because he didn't call you last night." B. "You are embarrassed your boyfriend broke up with you." C. "You can't believe your boyfriend moved out." D. "You feel that your boyfriend doesn't understand you."

B. "You are embarrassed your boyfriend broke up with you."

In the context of a professional helping interaction, what is describing? A. Summarizing a client's thoughts and feelings for them. B. Commenting on your observations of a client's nonverbal behavior. C. Getting more information about a client's situation. D. Identifying your client's vulnerability concerns and responding to them.

B. Commenting on your observations of a client's nonverbal behavior.

All of the following are qualities of good reflections EXCEPT A. Being as clear and concise as possible. B. Focusing on content most interesting to the helper. C. Focusing on critical (or key) content or feelings. D. Being accurate in terms of the content and intensity of feelings.

B. Focusing on content most interesting to the helper.

What type of question setup is often used to encourage someone to respond from a different perspective? A. Experiential B. Simulation C. Examples D. Presumptive

B. Simulation

Which of the following is an example of a knowledge concern? A client who A. was abused as a child and, therefore, has difficulty trusting others. B. is worried about who will have access to his information. C. fears that you will think she is "crazy" because of her mental illness. D. thinks you won't understand her because you aren't a parent.

B. is worried about who will have access to his information.

Early in a helping interaction, questions typically serve the purpose of building ______________. During the later stages of a helping interaction, they typically serve the purpose of building ______________. A. understanding; client empowerment B. understanding; client mastery C. client engagement; client mastery D. client mastery; understanding

B. understanding; client mastery

Of the following questions, which one uses a perspective-taking delivery? A. "How have your ideas about mental illness changed since you received your diagnosis?" B. "How did you feel when you made the volleyball team?" C. "What do you think your family wants for you?" D. "What would you think about going back to school to earn your degree?"

C. "What do you think your family wants for you?"

What is the problem with asking "leading" questions? A. Clients often don't know how to answer them, and they promote defensiveness. B. They can be answered with one word or a short phrase, which stops clients from sharing additional information about their situations. C. Clients often feel obligated to agree with human service professionals. D. They are often difficult to answer, because they are too broad and abstract.

C. Clients often feel obligated to agree with human service professionals.

What is reflective responding? A. Soliciting information about a clients' situation by asking her questions. B. Noticing and describing a client's nonverbal communication patterns. C. Communicating an accurate understanding of a client's statements. D. Summarizing what the client tells you.

C. Communicating an accurate understanding of a client's statements.

I want to find out how my student's current feelings about school are similar to or different from his past feelings about school. What type of question delivery will help me accomplish this? A. Descriptive B. Embedded C. Comparative D. Perspective-Taking

C. Comparative

Your patient repeatedly tells you that he is feeling stressed because his boss recently quit and his friends at work have left for better opportunities. He frequently reports feeling alone and isolated at work. This is an example of which thematic pattern? A. Power B. Victimization C. Loss D. Rejection

C. Loss

Which of the following is the best example of describing an observation? A. "I noticed that you don't seem yourself today." B. "You look really upset today." C. "We need to talk about what happened to you this week." D. "I see that your face turns red when you talk about you brother."

D. "I see that your face turns red when you talk about you brother."

What is interactive engagement? A. A process by which the helper tries to understand the client's perspective on entering and using services. B. Providing an introduction that helps set the tone and expectations for the helping relationship. C. The process of providing clients with suggestions for how they can improve their situations and resolve their problems. D. A back and forth pattern of listening and responding that builds client trust and increases motivation to change.

D. A back and forth pattern of listening and responding that builds client trust and increases motivation to change.

Which of the following is the best example of effective attending (listening) behavior? A. Avoiding using minimal encouragers, because they disrupt the flow of conversation. B. Sitting very still and rigidly upright. C. Using a detached, formal tone of voice. D. Making natural eye contact, so that your client knows that you are listening.

D. Making natural eye contact, so that your client knows that you are listening.

There are a number of cautions/considerations that should be taken into consideration when making observations. Which of the following is NOT one of those cautions/considerations? A. Most of us are socialized to keep things to ourselves, so observation can feel uncomfortable. B. Cultural variations in verbal and nonverbal communication should be considered. C. It is easy for our assumptions and interpretations to bias our observations. D. Observation is only necessary when clients aren't making progress toward their goals.

D. Observation is only necessary when clients aren't making progress toward their goals.

Which of the following is NOT a purpose of reflective responding? A. Getting the client to tell you more about his problem. B. Making sure that you understand the client's problem. C. Helping a client focus on her goals and making change. D. Redirecting the conversation away from a difficult topic.

D. Redirecting the conversation away from a difficult topic.

Your patient, Bill, feels embarrassed about his history of substance abuse. He tells you that he's not sure if he will keep using your services, because he always feels judged by professionals. What is the best response to Bill's vulnerability concern? A. Try not to bring up Bill's concern, so that he doesn't feel more embarrassed. B. Tell Bill that your opinion of his substance abuse history isn't important - what matters is that he feels good about himself. C. Provide an introduction in which you explain the services your agency provides and important agency policies. D. Use an opening statement to acknowledge Bill's concern and invite him to talk with you about it further.

D. Use an opening statement to acknowledge Bill's concern and invite him to talk with you about it further.

In the context of a professional helping interaction, what are the two major types (or focuses) of reflections? Reflections of ______________ and _______________. A. content; relationships B. behavior; relationships C. feeling; behavior D. content; feeling

D. content; feeling

Within the context of a helping relationship, what is the major purpose of observing? To A. clarify the client's goals and areas of desired change. B. confront a client about problematic behaviors that make the problem worse. C. demonstrate to the client that you understand his/her problems. D. identify critical information that is being communicated nonverbally.

D. identify critical information that is being communicated nonverbally.