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finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm
Knowledge management
is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm
Knowledge management
- is creating a vision for the organization and guiding, training, coaching and motivating others to work effectively to achieve the organizations goals and objectives
Leading
Which of the following tasks are associated with the leading function of management
guiding and motivating employes, clarifying policies to reach objectives
The definition of - states: specific, short-term statements how to achieve the organizations goals.
objectives
the definition of - - states the process of setting work standards and schedules necessary to implement the company's tactical objectives
operational planning
building contractors are - customers and cashiers are - customers
external - internal
____ Chstomers include dealers, who buy products to sell to others, and ultimate customers or end users who buy products for their personal use
External
include dealers who buy products to sell to others and ultimate customers or end users who buy products for their own personal use
External
Which of the following are decided by top management during strategic planning?
-When to serve customers -Which customers to serve -What products or services to sell
In order to motivate others and create the environment needed to motivate themselves, a leader must
-embrace change -communicate a vision -establish corporate values
Measures performance relative to the planned objectives and standards, rewards people for work well done, and tasks corrective action when needed
Control
The function of management measures performance relative to the planned objectives and standards, rewards people for well done, and takes corrective action when needed
Control
______Customers are individuals and units within the firm that receive services from other individuals or units
Internal
Leadership also known as democratic
Participative
What level of management consists of the president and other key company executives who develop strategic plans?
Top management
Which three tasks are associated with the management function known as organizing?
designs the structure of the organization, places employees and resources where they will be effective in achieving the organizations goals, & creates an organization chart showing lines of responsibility and authority
The steps the control process include
establishing clear performance standards, comparing results to standards, taking corrective action, monitoring and recording results
The definition of - - states the process of solving the everyday problems that occur. it is less formal than decision making and usually calls for quicker action
problem solving
A detailed, short plan about what is to be done, who is to do it, and how is a blank plan
tactical
The definition of - - states the process of developing detailed, short term statements about what is to be done, who is to do it and how
tactical planning
The control function of management
takes corrective action when necessary measures performance relative to the planned objectives and standards rewards people for work well done
what is the best definition of contingency planning?
the development of alternative planning ideas in case original plans do not work out
The internal customers of a company such as Toyota would include
the payroll department employees their assemble line employees
Managers today no longer tell employees exactly what to do and how to do it because:
the trend is to empower workers, knowledge workers today often know how to do their jobs
What are two characteristics that define goals
they are long term and they are broad
What are two reasons a firm would use a SWOT analysis?
to evaluate the strengths and weaknesses of a company resources, to evaluate a company's ability to pursue market opportunities and defend against threats
In which two situations is autocratic leadership effective?
working with new, skilled workers and emergencies
Rank the five steps of the control process
Establishing clear performance standards Monitoring and recording actual performance or results Comparing results against plans and standards Communicating results and deviations to appropriate employees Taking corrective action when needed and providing positive feedback
Goals
What term defines the broad, long-term accomplishments an organization wishes to attain?
Autocratic leadership is effective in which of the following situations?
When workers are new, Emergencies such as fire
External customers include
dealers end users
Blank customers include dealers and blank customers or end users blank customers are individuals and units within the firm that recieve services from other individuals and units
external and internal
