I S 300 Ch 1
Which of the following would be used as an input for an information system? Sales by region report Marketing costs report for each product Year to date sales of products Sales for stores in a region Product ID, and price
Product ID, and price
Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems? Knowledge workers Sales executives Operational managers Production workers Senior executive
Production workers
The study of information deals with issues and insights contributed from technical and behavioral disciplines. The disciplines that contribute to the technical approach (focusing on formal models and capabilities of systems) are:
computer science, management science, and operations research.
From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of management, organization, and technology elements. Which issues are involved in the organizational dimension of information systems?
the organization's hierarchy, functional specialties, business processes, culture, and political interest groups
From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of management, organization, and technology elements. The management dimension of information systems involves which set of components?
Leadership, strategy, and management behavior
To fully understand information systems, you must understand the broader organization, management, and information technology dimensions of systems and their power to provide solutions to challenges and problems in the business environment. __________ is a field that deals with the behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in a firm.
Management information systems
The information technology dimension of an information system includes hardware devices, computer software, data management technology, and networking and telecommunications technology. __________ consists of both physical devices and software, links the various pieces of hardware, and transfers data from one physical location to another.
Networking and telecommunications technology
From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of management, organization, and technology elements. The organization's hierarchy, functional specialties, business processes, culture, and political interest groups are components of which element of information systems?
Organization
Business firms invest heavily in information systems to achieve six strategic business objectives: operational excellence; new products, services, and business models; customer and supplier intimacy; improved decision making; competitive advantage; and survival. Which of the following is a good example of the relationship between information systems and operational excellence?
In 2018, Walmart achieved $500 billion in sales in large part because of its Retail Link system, which digitally links its suppliers to every one of Walmart's stores. As soon as a customer purchases an item, the supplier monitoring the item knows to ship a replacement to the shelf.
PCL Construction now uses leading-edge information technology to digitize documents and streamline business processes for documenting, tracking, and analyzing projects. The information flows among customers, suppliers, and employees, have become largely digital, making use of mobile tools and a cloud computing infrastructure. Which of the following best describes a digital firm?
It is one in which nearly all of the organization's significant business relationships with customers, suppliers, and employees are digitally enabled and mediated.
Computers and communications equipment can be connected to one another for sharing voice, data, images, sound, and video. Which of the following best describes a network?
It links two or more computers to share data or resources.
Which of the following best describes the effect that new information technology has on society?
- It has a ripple effect, raising new ethical, social, and political issues. - creating ripples of new situations not covered by old rules
Research indicates that firms that support their technology investments with investments in key organizational, managerial, and social complementary assets receive superior returns. Which of the following is an example of a key organizational complementary investment?
A supportive business culture that values efficiency and effectiveness, an appropriate business model, efficient business processes, decentralization of authority, highly distributed decision rights, and a strong information system (IS) development team
__________ can be defined technically as a set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization.
An information system
Which of the following best defines complementary assets?
Complementary assets are those assets required to derive value from a primary investment.
The emergence of the Internet into a full-blown international communications system has drastically reduced the costs of operating and transacting on a global scale. Information systems enable globalization. Which of the following statements about information systems and globalization is false?
Communication between businesses in different parts of the world is now instant, but expensive.
There are three functions in an information system that produce the information that organizations need to make decisions, control operations, analyze problems, and create new products or services. __________ is the function of an information system that converts raw input into a meaningful form.
Processing
Business firms invest heavily in information systems to achieve six strategic business objectives: operational excellence; new products, services, and business models; customer and supplier intimacy; improved decision making; competitive advantage; and survival. Which of the following is a good example of the relationship between information systems and Customer and Supplier Intimacy?
The Mandarin Oriental hotel in Manhattan keeps track of guest's preferences, such as their preferred room temperature and television programs, in a large data repository. Individual rooms are networked to a central network server computer, so that when a customer arrives, the system automatically changes the room conditions to meet each customer's specifications.
An important part of the information systems field is concerned with behavioral issues that arise in the development and long-term maintenance of information systems. Which of the following statements about the behavioral approach to understanding information systems is false?
The behavioral approach ignores mathematically based models as well as the physical devices and formal capabilities of information systems.
PCL Construction now uses leading-edge information technology to digitize documents and streamline business processes for documenting, tracking, and analyzing projects. The information flows that drive PCL's business have become largely digital, making use of mobile tools and an internet based computing infrastructure. Which technology changes affecting information systems are described in this scenario?
The growth in cloud computing
Information systems are composed of machines, devices, and "hard" physical technology, they require substantial social, organizational, and intellectual investments to make them work properly. Which of the following statements best describes the sociotechnical approach?
The performance of a system is optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained.
An organization coordinates work through its hierarchy and through its business processes. Most organizations' business processes include formal rules that have been developed over a long time for accomplishing tasks. These rules guide employees in a variety of procedures, from writing an invoice to responding to customer complaints. Some of these business processes have been written down, but others are informal work practices, such as a requirement to return telephone calls from coworkers or customers, that are not formally documented. Which of the following best describes business processes?
They are the set of logically related tasks and behaviors that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated.
All of the following indicate that a business has gained competitive advantage EXCEPT_______. - improved decision making - customer supplier intimacy - operational excellence - a balanced budget - new product, services, and business models
a balanced budget
An information system can be defined as _______. - a set of interrelated components - a plan that a business develops to sell and distribute products - all the hardware and software that a business needs to achieve its objectives - a set of raw facts and figures - many different components that are not connected
a set of interrelated components (An information system is a set of interrelated components that process, store, and distribute information in support of decision making in an organization.)
Today's businesses are characterized by________. - centralized decision making - a reliance on mainframes - high structure - command and control management - an emphasis on competency and skills
an emphasis on competency and skills (New, fast-growing, twenty-first-century business firms put greater emphasis on competency and skills than on position in the hierarchy.)
The field of management information systems (MIS) deals with ________ issues as well as technical issues related to the development and use of information systems in an organization. - software - behavioral - management - hardware - personnel
behavioral (Much of managing an organization involves setting the culture and managing behavior of individual contributors. The organizational culture has an impact on the information system.)
An approach to the study of information systems that focuses on changes in attitude, management, and organization policy is called the ________. - sociological approach - technical approach - sociotechnical approach - psychological approach - behavioral approach
behavioral approach (focuses on behavioral issues that arise when an information system is developed and later maintained.)
When technology must be changed and designed to fit the needs of the organization and individuals, it may need to be ________ to adjust the fit between the organizational needs and the technology. - deprecated - optimized - reverse engineered - discarded - de-optimized
de-optimized (Because technology sometimes does not meet the needs of users and the organization when first developed or deployed, features may need to be removed to make a better fit.)
PCL Construction started moving its computing work to Microsoft's platform, which hosts and manages the hardware and software for running some of PCL's applications in remote computing centers. Staff working on PCL projects can access information from the Microsoft systems at any time and location using mobile devices as well as conventional desktop machines and an Internet connection. The developments in the scenario are part of the __________.
growth in cloud computing
A business model describes_______. - how a company hires employees - how to start a business - a process - the marketing plan of an organization - how a company produces, delivers, and sells a product or service to create wealth
how a company produces, delivers, and sells a product or service to create wealth (An organization develops a business model to outline how it will be profitable in the delivery of goods or services.)
All of the following are major business functions performed by an organization EXCEPT ________. - finance and accounting - maintenance - sales and marketing - manufacturing and production - human resources
maintenance (Maintenance is not considered to be a business function. Maintenance work on the physical plant, for example, could fall under a larger business function.)
Research indicates that firms that support their technology investments with investments in key organizational, managerial, and social complementary assets receive superior returns. Strong senior management support for change, incentive systems that monitor and reward individual innovation, an emphasis on teamwork and collaboration, training programs, and a management culture that values flexibility and knowledge are examples of __________.
managerial complementary assets
Information technology comprises computer hardware, computer software, data management technology, and ________. - networking and telecommunications technology - database management - the Internet - management of personnel - organizational culture
networking and telecommunications technology (consist both of physical devices as well as software. This technology links hardware together and provides a means to transport data across a network.)
All of the following disciplines contribute to the contemporary approaches to information systems EXCEPT ________. - psychology - philosophy - operations research - economics - computer science
philosophy (is not considered to be a technical nor a behavioral discipline.)
All of the following are interrelated changes in the technology area that impacted business EXCEPT_________. - quantum computing - the growing business use of big data - the widespread adoption of the mobile computing platform - the growth of cloud computing - the Internet of Things
quantum computing
The ________ view jointly optimizes the social and technical systems used in production. - behavioral - technical - sociological - organizational - sociotechnical
sociotechnical (view of systems results in optimal organizational performance by optimizing the social and technical systems that are used in production.)