IC Chapters 4, 5, & 6
Assuming an attentive posture, holding eye contact, and nodding to show you understand what another person is saying are nonverbal behaviors that convey which dimension of relational level meanings?
Responsiveness
The only guidelines in listening for pleasure are to be mindful and control distractions. T/F
True
Symbols are...
arbitrary, ambiguous, abstract
Listening or trying to listen takes up at least _______ of most people's waking time.
1/2
It is estimated that nonverbal communication accounts for what percentage of the total meaning in interpersonal communication?
65%-93%
Listening skills need to be modified according to goals, situations, and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as...
Adapting listening appropriately
What type of nonlistening actually involves listening very carefully to a message?
Ambushing
While listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses on the information being presented in the lecture and takes in as much as he can. This is an example of...
Being mindful
Having to wait to see a physician or attorney, even if you have an appointment, conveys the message that the physician's time is more valuable than yours. This is an example of the importance of _______ in nonverbal communication.
Chronemics
Raul came to the United States from Mexico three months ago and he is still having trouble understanding Americans' tendency to rush all the time. He is also surprised when his teachers are irritated if he joins the class a while after the class has started. Raul's confusion about American pace of life is based on which aspect of nonverbal communication?
Chronemics
Devin is surprised when his friend burps and belches after their dinner together. Devin says, "Burping and belching are so rude." Devin's perception of his friend's behavior is based on a _________ rule.
Constitutive
Which type of rule specifies how to interpret different kinds of communication?
Constitutive
Cultures do not differ in their orientations toward time. T/F
False
Effective listening is easy, relaxing, and requires little effort on the part of the listener. T/F
False
Our increasing engagement with social media has increased our listening effectiveness. T/F
False
When listening to support others, it is usually best to express our judgements of the situation early on in the discussion. T/F
False
"When you said my idea was stupid, I felt hurt" is an example of _______ language.
I
According to Mead, because of the ________, we can monitor our impulses so that we conform to social norms.
I
Gerda is really upset and she feels like throwing a temper tantrum, even though she's 20 years old. Disregarding the social inappropriateness of her behavior, Gerda beats a door and then kicks it while in a public area. In this instance, Gerda's behavior was motivated by which aspect of herself?
I
To take responsibility for your own feelings, rely on _______ language.
I
Which technique involves reminding ourselves that our evaluations of people apply only to specific times and circumstances?
Indexing
As the meeting stretches to three hours, Julie loses the energy needed to listen closely. This is an example of...
Lack of effort
Which type of nonlistening involves listening only for content and ignoring the relationship level of meaning?
Literal listening
Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as
Message complexity
Kandoor has a hard time pronouncing some English words, because his first language is so different from English. Kandoor is having some problems with...
Paralanguage
When Mark and Cindy fight, Mark knows when Cindy is really upset, because every time Mark will ask if something is wrong, Cindy will scream "Everything is fine!" Mark knows that because she is screaming, her ________ indicates that she is angry.
Paralanguage
Which rules specify when, how, where and with whom to talk about certain things?
Regulative
Substantial research shows that women and minorities take up less space than white men in western society. This is related to which aspect of nonverbal communication?
Proxemics
Some couples have a rule that prohibits the adults from arguing in front of their children. This is a __________ rule.
Regulative
While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication go in one ear and out the other without her even listening. However, when her mother mentions going shopping to get new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of ___________, one form of nonlistening.
Selective listening
What does it mean for language to be ambiguous?
The meanings of words are not clear-cut
Silence is considered a form of nonverbal communication. T/F
True
Ambushing is listening carefully for the purpose of attacking a speaker. T/F
True
Individualist cultures tend to assign each member more personal space. T/F
True
Nonverbal behaviors should be interpreted while keeping in mind individual differences and context. T/F
True
Repetition, mnemonics, and regrouping are all ways to help us remember what we hear. T/F
True
In general, masculine-gender speech communities follow this communication rule:
Use talk to accomplish practical goals.
Communication rules tell us...
What so say, when to speak, & how to interpret others communication
_________ language tends to be accusatory and abstract.
You
All of these statements provide good advice for improving nonverbal communication EXCEPT: a. Try to interpret a person's nonverbal communication independent of a culture or setting b. Monitor your own nonverbal communication c. interpret other people's nonverbal communication tentatively d. Keep in mind that generalizations about nonverbal behavior may not apply to individuals e. All of these statements provide good advice for improving nonverbal communication
a. Try to interpret a person's nonverbal communication independent of culture or setting
The French word 'rue' and the American word 'road' mean the same thing in their respective cultures. These different symbols used for the same thing remind us that language is...
arbitrary
In Bruno's car, he has many bumper stickers and several souvenirs from all the road trips that he has made in that car. What are Bruno's personal items examples of?
artifacts
The personal objects we used to announce our identities and heritage and to personalize our environments are known as...
artifacts
Which of the following are NOT a constitutive rule of communication? a. Not turning off a cell phone before class starts is rude b. Using ALL CAPS in emails comes across as "shouting" c. Business emails must be answered within 24 hours d. Speaking on a cell phone during a movie is inconsiderate e. Wearing a suit is essential to demonstrating professionalism
c. Business emails should be answered within 24 hours
Paralanguage is communicated through all of these EXCEPT: a. Tone b. Rate c. Pauses d. Hand gestures e. Vocal pitch
d. Hand gestures
Which of the following is NOT a regulative rule of interpersonal communication? a. You should not speak when others are speaking b. Don't speak with your mouth full c. Only speak when called upon d. Speaking is a way to show you care about issues e. When the other pauses, it's your turn to speak
d. Speaking is a way to show you care about issues
The five symbolic abilities described in your textbook are...
definition, evaluation, organization, hypothetical thought, self-reflection
Verbal communication and nonverbal communication are similar in all of the following respects EXCEPT: a. Both are symbolic b. Both are rule-guided c. Both may be unintentional or intentional d. Both are shaped by culture e. Both are perceived as equally believable
e. Both are perceived as equally believable
Studies on ________ show that people spend more time eating, eat less, and rate food more highly in a fine dining situation
environmental factors
The sense of touch is...
haptics
"One day, I won't have to worry about being single. One day, I'll be married." These statements illustrate how symbols allow for...
hypothetical thought
The theory of linguistic determinism states that
language determines what we can perceive and think
During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing ________, one of several listening obstacles.
noise
Cosmetic surgery and eating disorders are associated with ________, one type of nonverbal behavior.
physical appearance
6 yr old Timmy did not get a toy from the store that he really wanted. He refuses to be near his mom when they walk to the car and he sits as far from her as possible in the car. He is using his ______ to indicate his anger.
proxemics
Hate speech is language that...
radically dehumanizes members of a particular group
Morgan is a teacher and wants to make sure that her students respect one another. She has a rule that if a student wants to talk, then the student must raise his/her hand before speaking. This rule helps to...
regulate interaction
A cornerstone of effective interpersonal communication is...
respecting what others say about what they feel and think
A form of nonlistening is ________, which involves focusing only on particular parts of a message.
selective listening
In some military academies, such as West Point, using ________ is recognized as a method of stripping a cadet of personhood if he or she is perceived as having broken the academy code.
silence
In many Eastern cultures, silence indicates...
thoughtfulness
When we respond to a person as if one label fully represents who that person is, we are...
totalizing