IME 456 Chapters 10,11,13

True or False? In the "real world", everyone who is a project manager is a total schmuck, and seldom if ever has any opportunity to add value to their company or customer.

False

key principles to guide ethical behavior are all of the following expect: a. treat others the way you want to be treated b. do what you can get away without being caught. c. don't do anything you wouldn't to appear on the news d. don't do anything you wouldn't want your family, friends, neighbors or co-workers to read about in the newspaper

do what you can get away with without being caught

___________ provides an opportunity to gain new information, consider alternatives, develop better solutions to problems, enhance team building, and learn. a. team status meetings b. project design meetings c. conflict d. prying into personal information

conflict

if the ______ are not valued as a strength, they can lead to low morale, diminished trust, reduced productivity, greater tension, and suspicion and become a serious impediment to team performance. a. differences within the project team b. roles of team members c. project plans d. similarities with other projects

differences within the project team

__________ is necessary within a project organization, and in project business relationships with customers, suppliers, and subcontractors. a. ethical behavior b. withholding information c. keeping secrets d. falsifying results

ethical behavior

in the ______ stage of team development, individuals do a lot of questioning: what is our purpose? who are the other team members? what are they like? a. performing b. norming c. forming d. storming

forming

In a/an ____________________, one of the team members is designated as the project manager, even though this might not be their formally assigned job title. A) Matrix organizational structure B) Functional organizational structure C) Autonomous project organizational structure D) Project Management Office (PMO)

functional organizational structure

A Project Management Office (PMO) would most typically be created in which organizational structure A) Functional organizational structure B) Autonomous organizational structure C) Matrix organizational structure D) Flat organizational structure

matrix organizational structure

when working to acquire his/her project team, especially in larger organizations, the project manager may have to... a. negotiate with other managers for resources b. take a multiple roles c. pay for charges for other projects d. perform much of the project alone

negotiate with other managers for resources

in the ______ stage of team development, a feeling of camaraderie emerges. a. norming b. storming c. performing d. forming

norming

one of the first things that a project manager must do is to a. obtain and put together a project team b. review the plan to be sure of the payment dates c. compare actual progress to planned progress d. determine the earned value of work performed

obtain and put together a project team

in the ______ stage of team development, the project manager concentrates on project performance with respect to the budget, schedule, scope, and plan a. forming b. storming c. norming d. performing

performing

the _________ agenda contains the roles and responsibilities to clarify the roles and responsibilities of the team members. a. project design meeting b. problem solving meeting c. project kickoff meeting d. project progress meeting

project kickoff meeting

It is the responsibility of the _____ to make sure that the customer is satisfied that the work scope is completed in a quality manner, within budget, and on time a. project manager b. project authority c. project team members d. stakeholders

project manager

when acquiring a project team, is it typically the ___________ who must identify what expertise, experience, or skills are needed, how many of each type are required, when they will be needed. a. customer b. project managers c. contractor's president d. project stakeholders

project manager

The project manager has primary responsibility for ____ in planning, organizing, and controlling the work effort to accomplish the project objective. a. making all the decisions b. providing leadership c. doing the paperwork d. impeding

providing leadership

___________ is categorizing individuals into a group and then conferring on them the characteristics that we believe apply universally to all members of that group. a. hypothesizing b. stereotyping c. simplifying d. generalization

stereotyping

After struggling through the _______ stage, the project team moves into the norming stage of development. a. forming b. norming c. storming d. performing

storming

in the _____ stage of team development, conflict emerges and tension increases a. storming b. norming c. forming d. performing

storming

socialization among team members supports _____________ a. team dissention b. not getting work done because too much social time c. knowing too much about each other d. team building

team building

the text discusses a specific approach to brainstorming... in brainstorming, the team sits around a table, with a facilitator at a flip chart, chalk board, or personal computer with a projector to record ideas. one member states an idea, and then a. the other judge the idea b. the next member states an idea c. the others decide if it should stay on the list d. another member supports the idea

the next member states an idea

The aspects most likely to be affected by project changes are a. the project risk and customer satisfaction b. the project budget and the completion date c. the project quality and constraints d. the project resources and assignments

the project budget and the completion date

T/F A common barrier to effective delegation is that the project manager has a personal interest in the task or thinks she can do it better or faster herself.

true

T/F project communication requirements make it imperative that the project manager have good verbal and written communication skills

true

The project manager coordinates the activities of the ____________ to ensure that they perform the right tasks at the proper time, as a cohesive group. a. various team member b. stakeholders c. project sponsor d. suppliers

various team members

The project manager should communicate the objective to the project team in such a manner as to create a vision of a. how much the project is going to cost b. the number of meetings necessary during the project c. the amount of work each member will have to do d. what will constitute successful accomplishment of the objective

what will constitute successful accomplishment of the objective

A company with a/an _________________ may periodically undertake projects, but these are typically in-house projects rather than for external customers. For such projects, a multi-functional project team or task force is typically formed. A) a functional organizational structure B) autonomous project organizational structure C) project management office D) matrix organizational structure

a functional organizational structure

_______________________ is typically used in businesses that primarily sell and produce standard products. For example, a company that manufactures and sells flatscreen televisions, or a company that manufactures and sells utility trailers. A) An autonomous project organizational structure B) A Project Management Office (PMO) C) A functional organizational structure D) A matrix organizational structure

a functional organizational structure

__________ is kind of a hybrid - a mix of the functional and autonomous project organizational structures. A) a project management office (PMO) B) a matrix organizational structure C) an autonomical functional structural D) a total program office (TPO)

a matrix organizational structure

Which of the following activities are typically handled by a Project Management Office (PMO)? A) Oversees/coordinates multiple projects B) Resolution of priority conflicts between/among projects C) Provide project management training for PM's or project teams D) Establish consistent procedures for PM's to use on projects E) All of the Above

all of the above

_______________ is also known as a "projectized" organizational structure. A) A Project Management Office (PMO) B) A functional organizational structure C) A matrix organizational structure D) An autonomous project organizational structure

an autonomous project organizational structure

when it comes to properly sizing your project team; which is best? project teams should be kept _____ throughout the project. a. as small as feasible b. as large as possible c. at a moderate size with contingency resources d. at a moderate size with extra resources

as small as feasible

Companies with a/an ________________________ are typically in the projects business; they do not produce standard products but rather deliver projects for customers. A) autonomous project organizational structure B) functional organizational structure C) matrix organizational structure D) Project Management Office (PMO)

autonomous project organizational structure

In a/an ___________________, each project is operated like a mini-company. A) autonomous project organizational structure B) functional organizational structure C) project management office (PMO) D) matrix organizational structure

autonomous project organizational structure

The one thing that you can be sure will happen during a project is a. decisions will stand from start to finish b. the scope of the project will not creep c. change d. the project plan will remain constant

change

the text discusses numerous approaches to handling conflict. in the ______ approach, each person must approach the conflict with a constructive attitude and a willingness to work in good faith with the others to resolve the issue. a. competing or forcing b. accommodating or smoothing c. avoiding or withdrawing d. collaborating, confronting or problem solving

collaborating, confronting or problem solving

in the ______ approach to handling conflict, the project manager may simply pull rank and say, "do it my way" a. avoiding or withdrawing b. competing or forcing c. accommodating or smoothing d. collaborating, confronting, or problem solving

competing or forcing

in the ________ approach to handling conflict, team members focus on splitting the difference a. compromising b. competing or forcing c. collaborating, confronting, or problem solving d. accommodating or smoothing

compromising

Generally speaking, whenever a customer requests changes, the project manager should a. stop the projects progress b. have the appropriate project team members estimate the effects on the project cost and schedule c. ignore the request and deliver the product promised d. do a quick estimate and say if the change is ok or not

have the appropriate project team members estimate the effect on the project cost and schedule

Generally, the ______ in the project that changes are identified, the ______ their effect on accomplishing the project objective. a. earlier, greater b. earlier, more severe c. later, lesser d. later, greater

later, greater