Industrial Organizational Management Homework 1

T

"High involvement" organizations create challenging and enriched jobs, allow employee input in decision making, and avoid layoffs and excessive turnover.

A

A plant manager who oversees the purchasing, manufacturing, warehousing, sales, and personnel functions may be described as a(n) __________. A. general manager B. administrator C. functional manager D. staff manager E. project manager

A

A skill-based capability that contributes to high performance in a managerial job is called a __________. A. managerial competency B. technical skill C. managerial skill D. learned skill E. success factor

C

A well-known business executive goes to jail for not revealing a personal financial interest in a project that will significantly benefit company profits. This executive's action is an example of __________. A. corporate social responsibility B. opportunistic behavior C. violating managerial ethics D. adhering to company policies E. dishonesty

D

According to Charles Handy, a __________ is a person who pursues a traditional career path. A. temporary skilled worker B. contract worker C. part-time worker D. core worker E. manager

T

An employee's talents are what they know, what they learn, and what they do with it.

D

Brenda is calculating the inventory turnover statistics for her department. She is drawing mainly on her skills. A. supervisory B. conceptual C. creative D. technical E. strategic

D

Emphasis on teamwork, pre-eminence of technology, and concern for work-life balance are all examples of: A. Performance effectiveness B. Performance efficiency C. Productivity D. Today's organizational trends E. None of the above.

E

Someone whose mind is a critical asset to employers and who contributes to the intellectual capital of the organization is referred to as a(n) __________. A. leader B. executive C. functional manager D. intrapreneur E. knowledge worker

T

The best employers in the new workplace of the 21st century have high performance expectations, and are extremely good at attracting and retaining talented employees. (T/F)

C

The responsibilities of team leaders and supervisors include all of the following except: A. Encouraging high performance and teamwork. B. Informing team members about organizational goals and expectations. C. Developing and implementing action plans for large departments or divisions. D. Informing higher levels of team needs and accomplishments. E. Coordinating with other teams and supporting their work efforts.

C

__________ is the process of continuously learning from our daily experiences and opportunities. A. A managerial competence B. Continuous improvement C. Lifelong learning D. Experienced-based skill development E. Knowledge acquisition

B

1. The "themes of the day" for great organizations in the New Economy are: A. Participation, Respect, Tradition, Involvement, Self-management B. Self-management, Involvement, Respect, Participation, Teamwork C. Involvement, Respect, Self-management, Teamwork, Shareholder value D. Respect, Involvement, Participation, Self-management, Control E. Self-management, Participation, Teamwork, Respect, Action

A

2. In today's new workplace, careers are being redefined in terms of: A. Flexibility, free agency, skill portfolios, and entrepreneurship. B. Free agency, Entrepreneurship, Skill portfolios, Control C. Skill portfolios, Free agency, Entrepreneurship, Competitiveness D. Free agency, Skill portfolios, Entrepreneurship, Diversity E. Entrepreneurship, Free agency, Skill portfolios, Traditional values

C

A __________ is a person who is in charge of a small work group composed of non-managerial workers. A. general manager B. line manager C. team leader D. middle manager E. functional manager

C

A management team that is thinking critically and analytically in developing an organizational strategy for dealing with a highly competitive global environment is using __________ skills. A. technical B. strategic C. conceptual D. learning E. human

A

A manager may be defined in the text as __________. A. someone who directly supports and helps activate the work efforts and performance accomplishments of others B. someone who is loyal to the organization C. someone who is responsible for directing and/ supervising lower level employees D. someone who is part of the organizational hierarchy E. someone who tries to produce as much output with as little personal input as possible

A

A manager who emphasizes cost containment, even at the expense of missing production targets, is more interested in __________ than in __________. A. performance efficiency performance effectiveness. B. performance effectiveness performance efficiency. C. productivity performance efficiency. D. productivity performance effectiveness. E. productivity Profitability.

C

A manager who has responsibility for a single area of activity in the organization is __________. A. a staff manager B. a line manager C. a functional manager D. a general manager E. a project manager

E

A manager who is responsible for complex organizational units that include many functional areas of activity is __________. A. an administrator B. a staff manager C. a supervisor D. a team leader E. a general manager

A

A measure of the resource cost associated with goal accomplishment is called _________. A. performance efficiency B. productivity C. return on Investment D. performance effectiveness E. value creation

C

According to Charles Handy, the Irish shamrock can be used to describe the changing employment patterns in organizations of ____________. A. Full-time workers, part-time workers, and temporary workers B. Contract workers, full-time workers, and core employees C. Core workers, contract workers, and part-time workers D. Skilled workers, unskilled laborers, and contract workers E. Technical employees, unskilled laborers, and skilled workers

B

According to Henry Mintzberg, managerial roles that involve interactions with people inside and outside the work unit are called __________. A. informational roles B. interpersonal roles C. decisional roles D. technical roles E. human roles

D

According to John Kotter, two activities are fundamental to a general manager's success in mastering daily challenges. These two activities are: A. Negotiating and directing. B. Motivating and controlling. C. Planning and controlling. D. Agenda setting and networking. E. Communicating and leading.

D

According to Robert Katz, the essential skills of management can be grouped into three categories. These categories are: A. Communicative, procedural, and strategic. B. Communicative, technical, and human. C. Human, supervisory, and conceptual. D. Technical, human, and conceptual. E. Procedural, supervisory, and strategic.

A

According to Robert Katz, the managerial skills least important to a top manager are: A. Technical skills. B. Organizational skills. C. Administrative skills. D. Conceptual skills. E. Supervisory skills.

C

According to the text, Pfeffer and Veiga reported that organizations perform better than their competitors __________. A. when they focus on increasing market share B. treat customers with respect C. when they treat their employees better D. when they encourage workforce diversity E. when they address unsatisfactory performance

A

An important component of __________ is the ability to manage ourselves and our relationships effectively, which is also known as __________ A. human skills ... emotional intelligence. B. human skills ... self-management. C. informational roles ... self-management. D. emotional intelligence ... interpersonal roles. E. emotional intelligence ... interactional skills.

B

An organization is a __________. A. collection of people working on the same projects B. collection of people working together to achieve a common purpose C. collection of people reporting to the same manager D. collection of people working in different departments E. collection of people working together in a business

D

An output measure of task or goal accomplishment is called __________. A. performance efficiency B. productivity C. return on investment D. performance effectiveness E. value creation

C

Assigning tasks, allocating resources, and arranging the coordinated activities of individuals and groups to implement plans describes the management function of __________. A. delegating B. planning C. organizing D. leading E. controlling

D

At the _____ level, technical skills are particularly important. A. top management B. administrative C. middle D. supervisory E. board of directors

B

Differences among members of the workforce -- such as age, gender, religion, national origin, sexual orientation, and able-bodiedness -- are characteristics of __________. A. racial discrimination B. workforce diversity C. workforce demographics D. workforce planning and development E. human resource management

E

Having a successful career in the new economy requires a person to __________. A. Be willing to achieve greater personal competency and accomplishment B. Have a variety of personal experiences working in foreign countries C. Be a self-starter who is continuously learning new things D. Take risks E. A and C

D

OFC is a small, family-owned business that manufactures and markets fruit spreads. Every day at break time, the owner of the company randomly selects a jar from inventory to serve to employees. Each employee samples the spread and evaluates its quality. This is an example of ___________. A. planning B. organizing C. leading D. controlling E. delegating

C

Organizations are complex systems composed of __________. A. various subsystems, each of which works for separate goals B. sets of organizational policies and processes C. many interdependent parts that function together to achieve a common purpose D. different groups or units working for the same organization E. completely independent subsystems that interact with their environments

B

Treating minority members unfairly and denying them the full benefits of organizational membership is called __________. A. prejudice B. discrimination C. the glass ceiling effect D. stereotyping E. bias

A

Truly effective managers utilize organizational resources in ways that result in both __________ and __________. A. high-performance outcomes ... high levels of satisfaction for the workers B. high-performance outcomes ... high returns to the stockholders C. high-quality products or services ... high returns to the stockholders D. high profit margins ... large market shares E. high returns to the stockholders ... high levels of satisfaction for the workers

A

When general managers develop action priorities for their jobs that include goals and plans spanning long and short time frames, they are performing the important activity of __________. A. agenda setting B. leading. C. motivating D. controlling E. information processing

C

When managers are classified according to hierarchical level in the organization they are described as __________. A. project and product managers B. global and domestic C. top, middle, and team leaders or supervisors D. functional, staff, and line E. administrative and general

B

When the CEO of a large retail store chain decided to sell off or close some of the locations that were not profitable, he was performing the management function referred to as_________ A. Delegating. B. Planning. C. Organizing. D. Leading. E. Controlling.

D

Which of the following accurately describes an open system? A. An open system is used to share and exchange information across organizational boundaries. B. An open system is a collection of subsystems that are not connected to the external environment. C. An open system is one of many systems that have a positive impact on employee satisfaction. D. An open system interacts with the external environment in a continual process of transforming resource inputs into product outputs in the form of finished goods and/or services. E. An open system treats its employees as an important asset.

E

Which of the following are appropriate targets for ethical and social responsibility issues? A. Concerns for the natural environment. B. Protection of consumers. C. Protection of human rights. D. Product Safety. E. All of the above.

E

Which of the following can more easily facilitate a new college graduate's career entry point? A. Online resume B. Online job search website C. Social networks D. Internships E. All of the above

D

Which of the following is not one of the critical survival skills for the new workplace that is identified in the text? A. Entrepreneurship. B. Love of technology. C. Marketing. D. Teamwork. E. Mastery.

C

__________ refers to the operation through which a business or nonprofit organization can add value to the original cost of resource inputs while the business organization earns a profit or the nonprofit organization adds wealth to society. A. Production B. Resource management C. Value creation D. Operations management E. Resource utilization

D

__________ refers to the quantity and quality of work performance, with resource utilization taken into account. A. Effectiveness. B. Efficiency. C. Profitability. D. Productivity. E. Organizational performance.

C

__________ skills include the ability to break down problems into smaller parts, to see the relationships among the parts, and to recognize the implications of any one problem for others. A. Strategic B. Administrative C. Conceptual D. Supervisory E. Holistic

B

_____________ and _____________facilitated by information technologies are increasingly becoming the foundations of organizations. A. Virtual teams and virtual meetings B. "Networks" and "networking" C. Online media...electronic commerce D. Common databases...web blogs E. None of the above.

D

_____________ is defined as a set of standards that describes what is good and right in terms of one's behavior. A. Morality B. Norms and values C. Corporate governance D. Ethics E. Social responsibility

C

Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories? A. Interpersonal, strategic, and decisional. B. Strategic, informational, and authoritarian. C. Interpersonal, informational, and decisional. D. Supervisory, authoritarian, and decisional. E. Supervisory, informational, and strategic.

B

High-performing managers are good at doing all of the following except: A. Building working relationships with others. B. Creating a work environment that is only performance-driven. C. Helping others to develop their skills and performance competencies D. Fostering teamwork. E. Creating a work environment that fosters both performance and satisfaction.

D

Holding negative, irrational opinions and attitudes toward members of diverse populations is considered to be __________. A. discrimination B. unethical C. illegal D. prejudice E. immoral

B

If an operation adds value to the original cost of resource inputs, nonprofit organizations __________ and business organizations __________. A. earn a profit increase shareholder value B. benefit society earn a profit C. earn a profit . promote corporate social responsibility D. increase shareholder value promote corporate governance E. promote corporate social responsibility increase market share

C

In Charles Handy's description of changing careers, a person who maintains and upgrades their skills in order to readily shift jobs and even careers when necessary is a __________. A. contingent worker B. core worker C. portfolio worker D. temporary worker E. part-time worker

D

In ______________ people hold meetings, access common databases, share information and files, make plans and solve problems together. A. Web blogs B. Conference calls C. Telecommuting D. Virtual space F. One of the above

A

In addition to initiative and discipline, career success today also requires: A. Continuous learning B. Aggressiveness C. Competitiveness D. A strong sense of tradition E. Assertiveness

E

In management, the ability to translate knowledge into action that results in desired performance is called __________. A. action-orientation B. decision-making C. performance effectiveness D. performance efficiency E. a skill

D

In the "war for talent," which is NOT a concern facing hiring organizations. A. Not enough "Generation Xers" are ready to replace baby boomers soon to retire B. Many senior managers at America's largest firms are close to retirement C. Most large employers are worried their talent pools are insufficient D. There will always be more qualified workers than available jobs E. None of the above

E

In the 21st century, which ethical expectation is an organization and its members not likely to encounter? A. The expectation of treating customers right and acting in ways consistent with society's values. B. The expectation of sustainable development and protection of the natural environment. C. The expectation of protecting consumers through product safety and fair practices. D. The expectation of protecting human rights, including employment policies and practices. E. The expectation that stockholders' interests and profitability are the primary considerations when organizations make decisions affecting the environment.

T

In the new economy, careers require employees to take personal initiative, be self-disciplined, and pursue continuous learning.

F

In the new economy, organizations are expected to continuously excel on meeting their performance criteria even if it means placing a lower priority on ethical and social responsibilities.

D

Inspiring and motivating employees to work hard and supporting their efforts to fulfill plans and accomplish objectives describes the management function of __________. A. Planning. B. Organizing. C. Motivating. D. Leading. E. Controlling.

T

Intellectual capital is defined as the collective and shared knowledge of an organization's workforce.

E

Jennifer assigns George a project to be completed by the end of the month and then holds periodic meetings with him to review his progress. Which of the management functions is Jennifer performing? A. Delegating. B. Planning. C. Organizing. D. Leading. E. Controlling.

B

Managers who have responsibility for work activities that make a direct contribution to producing the organization's product or service are called __________. A. General managers B. Line managers C. Middle managers D. Staff managers E. Project managers

B

Managers who use their special technical expertise to support the efforts of line workers are called __________. A. line managers B. staff managers C. project managers D. general managers E. administrators

E

Managers who work in public or nonprofit organizations are called __________. A. staff managers B. line managers C. functional managers D. general managers E. administrators

B

Murray, the manager of a company that manufactures carpets has a reputation for being open and supportive in dealing with his employees. Employees can feel free to talk to him about any problems they have. He is demonstrating: A. A technical skill. B. A human skill. C. A communicative skill. D. An administrative skill. E. A conceptual skill.

C

Providing useful __________ and/or __________ is a broad purpose that all organizations share. A. information ... resources. B. skills ... knowledge. C. goods ... services. D. structures ... technology. E. information technology ... training.

A

Setting performance objectives and determining the action steps for accomplishing them describes the management function of __________. A. planning B. organizing C. leading D. controlling E. decision making

B

The degree of importance associated with __________ skills remains relatively consistent across all levels of management. A. technical B. human C. diagnostic D. conceptual E. Analytical

B

The existence of an invisible barrier that prevents women and minorities from rising above a certain level of organizational responsibility is called __________. A. prejudice B. the glass ceiling effect C. gender Bias. D. The Good Old Boy network E. Stereotyping

C

The four basic functions of management are __________. A. delegating, planning, organizing, and order giving. B. organizing, leading, controlling, and order giving. C. planning, organizing, leading, and controlling. D. delegating, leading, controlling, and decision making. E. planning, leading, controlling, and decision making.

T

The intellectual capital equation is simply: intellectual capital = competency x commitment.

F

The most important factors for operating effectively in a new economy are increased profits, greater return on investment, shareholder involvement, self-management, and competitiveness.

D

The one concept that does not accurately describe factors impacting careers in the new economy is: A. Free agency. B. Flexibility. C. Entrepreneurship. D. Guaranteed employment. E. Skill portfolios.

C

The organizational requirement for one person to answer back to a higher authority for performance results in his or her area of work responsibility is known as __________. A. productivity B. quality management C. accountability D. chain of command E. performance management

C

The overall quality of human experiences in the workplace is known as __________. A. human resource management B. working conditions C. quality of work life D. total quality management E. continuous learning

C

The owner of OFC, a small, family-owned business that manufactures and markets organic fruit spreads, has hired eight teenagers to help during the summer season. The teens were divided into two groups. One group led by Rudy prepares the fruit for cooking. The second group led by Amy packs the filled and cooled jars in boxes. When the owner meets with Rudy to find out why his group is not preparing the fruit as quickly as was expected, she is engaged in which management function? A. Planning B. Organizing C. Leading D. Motivating E. Controlling

C

The ultimate foundation of organizational performance is __________. A. The availability and amount of financial capital. B. The production of quality goods or the provision of quality services. C. What people know, what people learn, and what people do with what they know and learn. D. Generating a good return on capital investments. E. Encouraging teamwork and employee involvement

E

To survive in the new workplace, people must do all of the following EXCEPT: A. Be able to contribute something of value to their employers B. Have links with peers and others inside and outside the organization in order to get things done C. Be able to communicate personal and work group successes and progress D. Act as if they are running their own businesses E. Have an extensive knowledge of information technology

C

Which of the following is NOT one of the ways that organizations are changing as mentioned in the text? A. Preeminence of technology. B. Demise of command-and-control. C. Progressive brand marketing. D. Belief in human capital. E. Emphasis on teamwork.

B

Which of the following statements accurately describes the open systems model of organizations? A. The environment provides resource inputs including finished goods and/or services. B. The organization creates a transformation process for turning resource inputs into outputs. C. The environment consumes product outputs including people, money, materials, technology, and information. D. Resource inputs affect product outputs through a feedback loop. E. Workflows are part of the resource inputs.

E

Which of the following statements does NOT accurately describe the impact of resource utilization and goal attainment on organizational performance? A. When resource utilization is poor and goal attainment is low, organizational performance is neither effective nor efficient. B. When resource utilization is good and goal attainment is low, organizational performance is efficient but not effective. C. When resource utilization is poor and goal attainment is high, organizational performance is effective but not efficient. D. When resource utilization is good and goal attainment is high, organizational performance is both effective and efficient. E. Organizational performance is unaffected by poor versus good resource utilization and low versus high goal attainment.

C

Which of the following statements does not accurately describe the activities of top managers? A. Top managers pay special attention to the external environment. B. Top managers are alert to potential long-run problems and opportunities, and develop appropriate ways of dealing with them. C. Top managers develop and implement actions plans to accomplish organizational objectives. D. Top managers create and communicate long-term vision. E. Top managers ensure that strategies and objectives are consistent with the organization's mission.

E

Which of the following statements does not accurately describe the impact of the global economy: A. The world is increasingly arranged in regional economic blocks. B. Government leaders in our global economy are concerned about the competitiveness of nations. C. The national boundaries of business are disappearing. D. Countries and peoples are increasingly interconnected. E. There is less economic interdependence between nations.

B

Which statement about middle management is TRUE? A. Middle management includes executives and vice presidents. B. Middle managers work with top managers and coordinate with peers to develop and implement action plans to accomplish organizational objectives C. Middle managers develop high-level action plans for implementation by people at lower levels in the organization. D. Middle managers do not have other managers reporting to them. E. Middle managers constitute the first level of an organization's hierarchy of authority.

E

Which statement about quality of work life (QWL) is FALSE? A. QWL expresses true respect for people at work. B. QWL is part of all manager's accountability. C. QWL provides for protection of individual rights. D. QWL deals with human resource utilization in the performance process. E. QWL changes very little during tough economic times.

T

While managing workforce diversity has legal considerations it also has a substantial impact on individual and company performance.

F

Workforce diversity describes demographic differences among members of the workforce focusing primarily on income, social status, education, and experience.

C

__________ and __________ help organizations of all types and sizes, locally and internationally, to speed transactions and improve decision making. A. Knowledge workers computers B. NAFTA the World Trade Organization C. The Internet information technology D. Information technology human capital E. Globalization workforce diversity

B

__________ are in charge of relatively large departments or divisions consisting of several smaller work units. A. Top managers B. Middle managers C. Team leaders or supervisors D. General managers E. Project managers

A

__________ are responsible for the performance of the organization as a whole or of one of its major parts. A. Top level managers B. Middle level managers C. Team leaders or supervisors D. Functional managers E. Project managers

D

__________ consists of a code of moral principles that sets standards of what is "good" or "right" as opposed to being "bad" or "wrong." A. A set of norms B. Personal values C. Morality D. Ethics E. Social responsibility

B

__________ is defined as the collective brainpower or shared knowledge of a workforce that can be used to create value. A. Managerial expertise B. Intellectual capital C. A learning organization D. Knowledge management E. Managerial competency

B

__________ is increasingly viewed as a source of organizational strength and performance advantage. A. Making a profit and providing a high return to stockholders B. Producing quality products and providing customer satisfaction C. Producing goods and services for worldwide consumption D. Making the highest return on investment and having the greatest profitability E. Diversification through mergers and acquisitions

C

__________ is the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy. A. International entrepreneurship B. International management C. Globalization D. Supply chain management E. Cross-cultural business

D

__________ managers use their special technical expertise to support the efforts of __________ managers. A. General functional B. Administrative project C. Higher level lower level D. Staff line E. Line staff

C

__________ pursue work unit performance objectives that are consistent with higher-level organizational goals. A. Top managers B. Middle managers C. Team leaders or supervisors D. Functional managers E. General managers