Industrial Supervision

True or False? The transition from middle manager to top-level manager creates about as much anxiety as going from worker to supervisor.

False. The job actually gets easier. You get to focus on long term plans.

Explain the difference among supervisors, middle managers, and top management.

>Supervisors are apart of an organizational management team. They oversee the work of operative employees and are the only managers who don't manage other managers. (First level) >Middle managers include all employees below top management level who manage other managers and are responsible for establishing and meeting specific departmental until goals set by top management. >Top management is the group of people responsible for establishing and organizing overall objectives and developing the policies to achieve those goals.

The term process in the definition of management refers to: a. the primary activities supervisors perform on their jobs b. the transformation of raw materials into goods c. the relationship between doing a task correctly and doing the correct task d. the means of goal attainment

A. The primary activities supervisors perform on their jobs. (p.6)

Which one of the following is an interpersonal competency? a. Specialized Knowledge b. Motivating Others c. Analyzing Skills d. Enhancing One's Power Base

B. Motivating Others (p.16)

A key person in a supervisory role is someone who: a. interacts with opposing forces to reconcile differences b. serves as the critical communication link in the organization c. is just another worker d. has a strong ability to listen and understand what is being said.

B. serves as the critical communication link in the organization. (p.9)

Why is the supervisor's role considered ambiguous?

Because they are constantly problem solving, they have Simultaneous problems, constant interruptions, Judged on ability to motivate others, Time consuming communication, Usually promoted from peer group, Value of technical expertise minimized, Counseling employees, and Providing leadership

Which one of the following items does not relate to stimulating individual and group performance? a. Listening b. Conducting group meetings c. Interviewing d. Projecting Charisma

C. Interviewing

A ______ is the ability to demonstrate a system of behavior that is functionally related to attaining a performance goal. a. planning effort b. political competency c. skill d. successful planner

C. Skill (p.18)

The management function that involves monitoring activities to ensure that targets are being met is called: a. planning b. organizing c. leading d. controlling

D. controlling (p.7)

Identify the elements that are necessary to be successful as a supervisor.

Planning, Controlling, Organizing, Stimulating individual and group performance, and coping with workplace dynamics.

Identify the 4 functions in the management process that will result with high achievements.

Planning, Organizing, Leading and Controlling.

All of the following except one are characteristics of all organizations. Which one is not a characteristic? a. Purpose b. Profit c. People d. Structure

Profit (pg. 5)

Describe the 4 essential supervisory competencies.

Technical, Interpersonal, Conceptual, and Political.

Define SUPERVISOR

They oversee the work of operative employees and are the only managers who don't manage other managers.