info360 exam 1

4 major functions of a business

1. Manufacturing & Production 2. Sales & Marketing 3. Finance & Accounting 4. Human Resources Every business must preform 4 functions to succeed. It must produce the product or service; market and sell the product; keep track of accounting and financial transactions; and perform basic human resources tasks, such as hiring and retaining employees.

Business Drivers of Information Systems

1. Operational excellence 2. New products, services, and business models 3. Customer and supplier intimacy 4. Improved decision making 5. Competitive advantage 6. Survival

4 step problem solving process

1. Problem identification 2. Solution design 3. Choice (solution evaluation & choice) 4. Implementation

5 Basic Business Entities

1. Suppliers 2. Customers 3. Employees 4. Invoices/payments 5. Products and services

4 types of enterprise applications

1. enterprise systems 2. supply chain management systems 3. customer relationship management systems 4. knowledge management systems

Steps of BMP

1.Identify processes for change. 2.Analyze existing processes. 3.Design new process. 4.Implement new process. 5.Continuous measurement.

Management Information Systems (MIS)

A business function, like accounting and human resources, which moves information about people, products, and processes across the company to facilitate decision-making and problem-solving

Systems software

A group of programs that coordinate and control the resources and operations of a computer system.

Which of the following types of systems could be used to enable different firms to work collaboratively on a product? A) Extranet B) CRM C) DSS D) KMS E) Intranet

A) Extranet

Converting raw data into a more meaningful form is called: A) processing B) capturing C) inputting D) organizing E) feedback

A) processing

__________ is a service provided by the internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format A) the world wide web B) an extranet C) FTP D) email E) HTML

A) the world wide web

A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n): A) transaction processing system B) management-level system C) decision support system D) executive support system E) business intelligence system

A) transaction processing system

centralized system

All development and operation at domestic home base

Employees that assist with paperwork at all levels of the firm are called: A) senior managers B) data workers C) knowledge workers D) operational management E) service workers

B) data workers

The goal of social commerce applications is to: A) harness collective knowledge to generate new ideas B) share opinions about purchasing products or services C) upload and share business documents D) connect through personal and business profiles E) use social media to connect with customers

B) share opinions about purchasing products or services

The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: A) IoT B) big data C) cloud computing D) business intelligence E) the mobile digital platform

B- big data

Transaction Processing System (TPS)

Basic business system that serves the operational level and assists in making structured decisions

________ support making decisions that are unique, rapidly changing, and not easily specified in advance. A) MIS B) TPS C) DSS D) KWM E) ESS

C) DSS

The final step in the four-step model of business problem solving is: A) outcome B) feedback C) implementation D) employee retraining E) change management

C) implementation.

_____________ consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system A) programming B) data management technology C) software D) enterprise applications E) business intelligence

C) software

A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective? A) customer intimacy B) operational excellence C) survival D) improved reporting

C) survival

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of a/an: A) CRM system B) KMS C) TPS D) MIS E) ESS

D) MIS

The use of digital technology and the Internet to execute the major business processes in the enterprise is called: A) enterprise applications B) KWM C) e-commerce D) e-business E) MIS

D) e-business

The first step in the model of business problem solving discussed in the chapter is: A) evaluating possible solutions to the problem B) interviewing the people involved in the problem C) assigning the problem to a problem solver D) identifying the problem E) outlining the problem's causes

D) identifying the problem.

the 3 activates in an information system that produce the information organizations use to control operations are: A) data analysis, processing, feedback B) information, data, processing C) input, output, feedback D) input, processing, output E) information, research, analysis

D) input, processing, output

Engineers and scientists are examples of: A) middle management B) operational management C) senior management D) knowledge workers E) production workers

D) knowledge workers

Perhaps the most frequent error in problem-solving is: A) being too doubtful B) not being aware of personal limitations. C) following a rote pattern of decision making D) rushing to judgment about the nature of a problem E) failing to consider all dimensions of a problem

D) rushing to judgment about the nature of a problem

A firm that must invest in new information systems in order in order to comply with federal legislation is investing to achieve which of the following business objective? A) customer intimacy B) operational excellence C) improved decision making D) survival E) new products

D- survival

information

Data converted into a meaningful and useful context

Networked systems

Development and operations occur in integrated and coordinated fashion across all units

Duplicated systems

Development at home base but operations managed by autonomous units in foreign locations

________ provide information to coordinate all ofthe business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. A) CPS B) MIS C) ESS D) TPS E) CRM systems

E) CRM systems

which of the following is the best definition of an information system? A) a set of detailed programmed instructions that transform raw data into information B) a global network that uses universal standards C) computers, keyboards, printers, and telecommunication devices D) physical devices and software that can be connected to share voice, data, images, sound, and video E) a set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization

E) a set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization

Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal. A) technology B) the environment C) sales and marketing D) manufacturing and production E) invoices and payments

E) invoices and payments

decentralized system

Each foreign unit designs own solutions and systems

Franchise

Product created, designed, financed, and initially produced in home country but rely on foreign units for further production, marketing, and human resources

transnational

Regional (not national) headquarters and perhaps world headquarters; optimizing resources as needed

E-government

Using Internet technology to deliver information and services to citizens, employees, and businesses

Value Web

a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively

Extranet

a network configuration that allows selected outside organizations to access internal information systems 2 intranets connected by internet

Intranet

a network designed for the exclusive use of computer users within an organization that cannot be accessed by users outside the organization ex: VCU internet

Six Sigma Quality

a quality measure that allows only 3.4 defects per million opportunities

Porter's Five Forces Model

competitors, new entrants, suppliers, customers, and substitutes

Application Software

computer software created to allow the user to perform a specific job or task

multinational

financial management at home base while decentralizing ructions, sales etc to other countries

domestic exporter

form of business organization characterized by heavy centralization of corporate activities in the home country of origin

Information System

interrelated components that manage information to support decision making and control and help with analysis, visualization, and product creation

decisions support system (DSS)

serves middle manager and supports nonroutine decision making

Executive Support Systems (ESS)

serves senior managers and addresses strategic issues and long-term trends.

data

streams of raw facts

2 kinds of software

system software and application software

e-commerce

the buying and selling of goods over the internet

information technology

the hardware and software a business uses to achieve objectives

e-business

using the internet to facilitate every aspect of running a business