interpersonal communications test 2

According to the cognitive labeling view of emotions, what occurs first?

External event

Which statement is true of grace?

Grace involves forgiving someone for something they did when there is no standard that you should forgive.

Which type of communication is confirming because it feels open, honest, and unpremeditated?

Spontaneity

The counterpoint to neutrality is

empathy

The counterpoint to superiority is

equality

According to Eric Berne, games

hide the issues in a real conflict

Research indicates that in general the LEAST effective and LEAST satisfying response to the tension generated by relational dialectics is to

honor one need and ignore the other

According to Albert Ellis, debilitating feelings are often caused by

irrational thinking

Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. Janet's orientation to conflict is best described as

lose-lose

The most interpersonally constructive but passive response to relational conflict is the ________ response.

loyalty

The ________ stages of constructive conflict are marked by what Gottman calls agenda building.

middle

The ________ view of emotions posits this model: stimulus > physiological response > emotion

organismic

The ________ view of emotions is also called appraisal theory.

perceptual

According to the cognitive labeling view of emotions, what occurs second?

physiological response

Which type of communication involves openness to other points of view

provisionals

Mari and her partner respond to the tension between autonomy and connection in their relationship by deciding to work together on their garden and work separately on their exercise programs. This response to relational dialectics is called

separation

Edwina feels a knot in her stomach when she receives a low grade on her exam. She noticed the knot and thought it was evidence of anxiety. This situation illustrates

the cognitive labeling view of emotions.

The most active and interpersonally constructive response to relational conflict is the ________ response.

voice

Tabitha wants some time alone because she feels a need to get in touch with herself as an individual. However, her partner wants them to spend as much time together as possible. The tension in this example illustrates the ________ relational dialectic.

autonomy/connection

"Memorial Day parades are patriotic, yet sad events," is an example of a(n) ________ rule.

framing

In which stage do partners typically engage in contracting?

later

Lenny says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Lenny's orientation to conflict is best described as

win-lose

Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zach's orientation to conflict is best described as

win-win

According to relationship counselors, the most central and continuous tension in the majority of close relationships arises from which of the following dialectical tensions?

Autonomy/connection

The concept of emotional intelligence was first introduced by

Daniel Goleman

Marge says to Homer, "I don't want to hear it; you cannot change my mind." These statements illustrate

certainty

"I really know a lot more about this than you do, so you should listen to me." This comment is an example of communication that

claims superiority of the speaker.

Chris says he loves Betsy, but he's not sure they have a future together. Chris's feelings toward Betsy indicate he loves her but isn't

committed

Desi and Consuela are arguing about how to spend the tax refund they received. He says they should get the car fixed; she says they should first go on a vacation; he then suggests they fix the car and use any money left to vacation; she suggests they sell the car and be rid of the problem. Desi and Consuela are engaging in which pattern of unproductive conflict?

counterproposals

During an argument about money, Desi says, "Well, if you hadn't wrecked the car, it wouldn't need repairs and money wouldn't be a problem." Consuela replies, "Yeah, and if you had been home when you said you'd be, I wouldn't have driven that day." Desi and Consuela are engaging in what conflict pattern?

cross-complaining

Morgan does not want to take chemistry, because he knows he will fail the class even before taking the course. In addition, he believes that if he fails the course, he will be expelled from the university, and he will never succeed in life. Morgan is suffering from which fallacy?

Fear of catastrophic failure