Intro Busi. Exam 3

Why do companies place so much attention on compensation plans?

- Bc the fight for employee is important for what the market needs

What are the functions of human resources? Be familiar with all of them in examples.

- Preparing a human resource inventory of employees. - Preparing a job analysis. - Assessing future human resource demand. - Assessing future labor supply. - Establishing a strategic plan.

Job description

A summary of the objectives of a job, the type of work to be done, the responsibilities and duties, the working conditions, and the relationship of the job to other functions. (Apart of job analysis)

Job specialization

A written summary of the minimum qualifications required of workers to do a particular job. (this is apart of job analysis)

Who performs the functions of H.R. in a firm?

All managers

According to Victor Vroom, what questions will employees ask before deciding to exert maximum effort towards completing a task?

Can I accomplish the task? What's my reward? Is the reward worth the effort?

How do many service providers define quality standard?

Delighting customers beyond their needs/ expectations

What's Title VII?

Discrimination against race, sex,

What's the meaning of unity command?

Each worker is to report ot one, and only one boss

What's the basis principle of equity theory?

Equal inputs and outputs of skill variety, task identity, task significance, autonomy , feedback

What type of utility does production create? How is it created?

Form, by putting parts together assembly process (making a chair, breakfast plate)

Herzberg;s hygiene and motivator needs

Motivators: work itself, achievement, recognition, responsibility, growth and advancement Hygiene: company policy and administration, supervision, working conditions, interpersonal relation, salary, status, and job secruity

What must managers be away in the workplace, regarding cultural differences?

Must understand -

What is the easiest type of training to implement when the job is simple and repetitive?

On the job training

Line organization + example

Organization that has direct two-way lines of responsiblity, authority, and communication running from the tip to the bottom of the organization with all the people reporting to only one supervisor; example local pizza shop's general employees reporting to the shift manager

Maslow's hierarchy of needs

Physiological and safety needs (lower level) and social/belongingness and esteem needs as well as self-actualization (higher level)

What's reinforcement theory?

Positive - pat on the back, company party for reaching goals Negative - don't make sales goals & you're fired

Purpose of job rotation

Prevent boredom

Max Weber's principles of organization and meaning for bureaucrats

Principles of bureaucracy - job descriptions, written rules and decision guildlines, conisstent procedures, and staffing and promptions based on qualifications

Age Discrimination Act

Protecting workers 40+ from employment and workplace discrimination in hiring, firing, promotion, layoff, compensation benefits, job assignments, and training

ISO 9001

Quality assurance standards

What's the pecentage of the US economy is service-based and manfacturing based?

Service - 80% and manufacturing - 20%

Mass customization

Tailoring products to meet the needs of individual customers

Tall and flat organzation; which one will respond quicker to customer demands?

Tall - pyramidal organization chart that would be quite tall b/c of various levels of management Flat - organization structure with few layers of management and a broad span of control. This one will respond quicker to customer demands

What's the ultimate resource of a firm?

The people (employees)

What's the goal of lean manufacturing?

The production of goods using less of everything compared to mass production

Douglas McGregor's management

Theory X - weekly paycheck Theory Y - giving it your all but want more

What's the goal of firms that want to reduce time to market?

Time to market

Henri Fayol' principles of management

Unity of command, hierarchy of authority, divsion of labor, subordination of individual interests to the general interest, clear communication, order, equaity, esprit de corps

In the past, what was the idea behind mass production?

Used people instead of technology, the more produced the cheaper the cost. Not many options

Contingent employee

Workers who don't have expectation of regular, full-time employment

fixed-position layout

a major feature of planning is scheduling work operations

Ecomonies of scale

companies can reduce their production costs by purchasing raw materila in bulk

Benchmarking

compares an organization's practices, process, and products against the world's best

Production

creation of finished goods and services using factors of production

Decentralized organization

decision making is delegated to lower level managers who are more familiar with local conditions than headquarters management

Centralization organization

decision-making authority is maintained at the top level of management at the company's headquarters

Hawthorne Effect

it's the tendency for people to act differently when they know they're being studied

Line and staff organization + example

line and staff personnel working to together, line personnel are responsible for directly achieving goals and staff personnel advise and assist in meeting said goals. Example would be making decisions on payroll

Chain of command

line of authority moving from top to lowest level of hierarchy

Intrinsic reward

personal satisfaction when performing well and completing goals

Malcolm-Baldrige Award

producing high quality goods with 7 attributes

Extrinsic reward

something that's given to someone by another as recognition of good work

Operations

specialized area in management that converts or transforms resources ( + huam nresourcese) into goods and services

Frederick Taylor

the "Father" of scientific management

Core competencies

the functions that the organization can do as well as or better than any other organization in the world

Human Resource management

the process of determining H.R. needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organization goals