intro business 9

Which of the following are examples of organizations that produce mostly goods?

Farms Factories

Which of the following are factors of production?

Knowledge Labor Entrepreneurship

Which of the following are resources used directly in the transformation process in an automobile plant?

Parts Raw materials Human resources

is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.

Production

Determine whether each characteristic describes production management or operations management.

Production management matches Choice The activities that help firms create goods , Choice Historically was meant to mean manufacturing Operations management matches Choice Transforms resources into goods or services , Choice Includes inventory management, quality control and follow-up services

Which organizations produce both goods and services?

Restaurants

The United States must keep up with the world's latest production techniques or be surpassed by global

competitors or competition

Operations management planning in a service environment focuses on

creating a good experience for those using the service

Operations management is about enriching the customer experience in service-based organizations. Hotels do this in a variety of ways including

having a business center available for guests storing information about guest preferences

To be competitive, international companies must Blank______.

identify innovations and new production techniques

A company that has a gain in productivity will Blank______.

likely require fewer workers

Which sector has lost more jobs due to technological changes?

manufacturing

Technological changes have had such a great impact on the Blank______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.

manufacturing industry

The U.S. economy is no longer based on Blank______, as about 80 percent of jobs come from the Blank______ sector.

manufacturing; service

When a college combines faculty, facilities, and equipment in the education process, it is an example of management.

operations

A specialized area in management that converts or transforms resources into goods and services is Blank______.

operations management

A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of Blank______.

operations management

Advances in technology are being used in service businesses such as:

ordering kiosks in restaurants robots to answer guest questions in hotels

Since a purse is more complicated to construct than a scarf, which chart should Marcia select in order to lay out the production timeline?

pert

Using factors like land, labor, and capital to create goods and services is referred to as .

production

In addition to inventory management, scheduling, and follow-up services, a critical function of operations management is control.

quality

Hilton Hotels' project named "Connie" assists guests by answering basic questions such as dining recommendations. What type of technology is "Connie"?

robotics

The U.S. economy today is based on consumer spending and about 80% of the jobs are in the Blank______.

service sector

A hotel is an example of an organization that provides mostly:

services

Why are Gantt and PERT charts of great importance to an organization?

to create efficient scheduling

Looking to the other countries, as well as the U.S., to identify innovations is the best way for an international company to compete.

true

Factories produce mostly tangible and hotels provide mostly intangible .

Blank 1: goods or products Blank 2: services

Which of the following are examples of organizations that produce mostly services?

Government agencies Schools Hospitals

Although many foreign producers have become competitive using U.S. technological advances, competing today requires American companies to Blank______.

recognize that many innovations are developed in other countries

Operations management is the specialized area of management that Blank______.

transforms resources into goods and services

Innovation and competition in the hotel industry has led operations managers to provide an increased variety of amenities to satisfy the needs of their customersBlank 1Blank 1 customers , Correct Unavailable.

Blank 1: customers or guests

Production management has, historically, meant the activities managers do to help their firms produce , whereas operations management has evolved into a specialized management area that converts resources, including human resources, to produce goods and .

Blank 1: goods or products Blank 2: services

A restaurant is an example of an organization that produces both servicesBlank 1Blank 1 services , Correct Unavailable and goodsBlank 2Blank 2 goods , Correct Unavailable.

Blank 1: goods, products, product, or tangible Blank 2: services, service, or intangible

Converting and transforming resources into goods and services in business is referred to as

Blank 1: operations Blank 2: management

Equipment, materials, and labor are inputs needed for the process in an automobile plant.

Blank 1: production, manufacturing, fabrication, or assembly

Providing an improved customer experience with internet access and office support is an example of applying operations management to the industry.

Blank 1: service or healthcare

If the United States does not keep up with the world's latest production techniques, what will happen?

Global competitors will surpass the United States.

Which of the following are factors of production?

Labor Knowledge Entrepreneurship

How will technological improvements in production-oriented companies affect the number of workers required?

Lower the number of workers required

What are three things service providers should do to remain competitive in the increasingly crowded service sector?

Provide customers with quality care and attention Maintain close relationships with suppliers Continuously improve to maintain a competitive edge

To compete in the increasingly crowded service sector, what must service providers focus on to remain competitive?

Providing customers with quality care and attention

If the company decides to produce a leather belt with a single buckle and five holes for size adjustment, then which chart and explanation would make the most sense to use in order to create an efficient production timeline?

a Gantt chart, because it is the most efficient mapping chart for simple products

Free Internet access, access to computer hardware and software, and concierge service are all examples of hotel amenities provided through effective:

operations management

In service organizations, the bridge between knowing customers needs and satisfying them is:

operations management

Pleasing customers by anticipating their needs has become the quality standard for service companies. What helps bridge the gap between knowing what customers want and develop goods and services to satisfy them?

operations management

The president of a college uses inputs such as information, professors, supplies, buildings, equipment, and offices to transform students into educated people. The process used by the president of the college is Blank______.

operations management

The specialized area in management that converts or transforms resources, including human resources like technical skills and innovation, into goods and services is:

operations management

Operations management is a specialized area of management that includes which of the following?

production scheduling inventory management

Foreign producers have become competitive in the global economy through the use of U.S. ______advances.

technological

In order to produce finished goods and services, businesses need land, labor, capital, entrepreneurship, and knowledge. These elements are referred to as Blank______.

the factors of production

When identifying and calculating the critical path, which is the most important item to identify?

the sequence of tasks that take the longest time to complete

What are two goals of operations management?

to keep operations running efficiently to create a good experience for the customer