Intro to Business

cloud computing is most likely to:

allow companies access to a vast array of computing resources without the need to invest heavily in IT personnel

a _____ plan refers to a scheduling option that allows workers to choose when they start and finish their workdays, as long as they complete the required number of hours

flextime

​Kate supervises a group of experienced research scientists at a pharmaceutical company. The scientists have doctorate degrees in different fields and are working together to develop a drug that will reduce the spread of skin cancer. Kate has set the objectives for the group and has given the scientists freedom to choose how they will accomplish these goals. In this scenario, Kate is a _____.

free-rein leader

ryan is a human resource manager at remfur inc. while recruiting managers for the newly formed regional divisions, he feels the company would benefit greatly from external recruitment. in this case, which of the following methods of recruitment can ryan use?

he can tap into a range of different resources such as employment websites newspapers, and employment agencies

In the context of affirmative action, opponents have raised concerns that giving preferential treatment to minority groups amounts to:

reverse discrimination against groups who do not get the same benefits

recently, candice found it difficult to find legitimate email messages due to the hunderends of unsolicited commercial emails in her inbox. to prevent this from occurring in the future, candice should install a _____

spam filter

the span of control is also called _____

span of management

_____ is software that installs itself on a computer without permission and then tracks its behavior in some way

spyware

The two broad categories of software are:

system software and application software

_____ refers to unsolicited commercial emails, usually sent to a large number of people with little regard for the users' interest in the product or its promotion

Spam

Steaks & Grillz, a restaurant, uses pleasant music and lighting along with impressive decor to attract customers. In this scenario, the restaurant is attempting to enhance its _____.

Ambiance

In _____ e-commerce, many purchases may be based on impulse

Business-to-consumer

In the _____ form of e-commerce, firms want to develop customer loyalty and repeat business but seldom develop a close working relationship with individual customers

Business-to-consumer

Which of the following refers to programs that install themselves on computers without the users' knowledge or permission and spread by attaching themselves to other files that are transferred from computer to computer?

Computer viruses

Computer-integrated manufacturing software is the result when:

Computer-aided design or computer-aided manufacturing is integrated with robots

____ software enables users to test, analyze, and optimize their designs through computer simulations

Computer-aided engineering (CAE)

_____ software takes the electronic design for a product and creates the programmed instructions that robots must follow to produce that product as efficiently as possible

Computer-aided manufacturing

​Sharon started her career as a shift leader at Timeline Vintage. Over the years, she moved up the management hierarchy and was recently promoted to a position in top-level management. In her new position, she strategically plans, interprets marketplace trends, and plans for the future of her organization. Which of the following management skills does Sharon demonstrate in her new position?

Conceptual skills

The _____ is a project management tool that illustrates the relationships among all the activities involved in completing a project and identifies the q=sequence of activities likely to take the longest to complete.

Critical path method

_____ are files of related facts and figures organized according to a logical system and stored on hard drives or some other computer-accessible storage media

Databases

_____ refers to marketing, buying, selling, and servicing of products over a network, usually the internet

E-commerce

Which of the following statements is true of enterprise resource planning (ERP)?

ERP makes it easier for organizations throughout a supply chain to coordinate their activities.

David works in a small manufacturing firm that makes customized and ergonomically sound office furniture. He feels it is important to work directly with customers to design high-quality furniture that precisely meets their needs. From the given information, we can conclude that David tends to focus on _____

Effectiveness

In operations management, using resources to create value by providing customers with goods and services that offer a better relationship between price and perceived benefits is known as _____

Effectiveness

ISO 14000 is a new set of ISO standards that focuses on:

Environmental management

A(n) _____ is a decision support system that helps managers make better decisions in an area where they lack sufficient knowledge.

Expert system

Which of the following is a difference between goods and services?

Goods are produced independently of the consumer, while services often require customers to be actively involved in their production

_____ refers to the physical components used to collect, input, store, and process data, and to display and distribute information.

Hardware

In operations management, quality is defined in terms of:

How well a product satisfies customer preferences

_______ ensure that goods produced in one country will meet the requirements of buyers in another country

ISO standards

​_____ is a network based on fiber-optic cable, which uses high-speed connectivity to improve education, research, and collaboration.

Internet2

Which of the following is a characteristic of Six Sigma?

It aims to reduce defects to no more than 3.4 per million opportunities.

Which of the following statements is true of computer-integrated manufacturing (CIM) software?

It allows firms to produce custom-designed products for consumers quickly and at a low cost.

Which of the following statements is true of a product layout?

It organizes machinery, equipment, and other resources according to the specific sequence of operations that must be performed

The purpose of JIT (just-in-time) production is to:

Keep inventories at a minimum

______ is an approach to production that emphasizes the elimination of waste in all aspects of production processes

Lean production

Operations managers at UCON Industries Inc. agree that the company is trying to handle too many supply chain functions on its own, resulting in an inefficient use of resources. This suggests that the company may soon adopt the strategy of:

Outsourcing processes

Security experts suggest that organizations restrict access to computer resources by requiring users to have strong _____

Passwords

_____ occurs when someone reproduces and distributes copyright protected work without obtaining permission from - or providing compensation to- the owner of the material

Piracy

In today's competitive markets, operations managers:

Realize that a product that offers better features is more attractive that one that has a lower price

Which of the following statements is true of robots?

Robots perform jobs that human workers find dangerous or physically demanding

_____ refer to the pay that employees receive over a fixed period, most often weekly or monthly.

Salaries

Paul, an employee at a well-stablished bank. offers free financial advice to acci=ount holders. Paul is offering a _____

Service

When designing a retail facility, operations managers should be mindful of the _____. Which is an environment where consumers and service providers interact

Servicescape

Which of the following statements is true of TQM?

TQM recognizes that quality should be defined by the preferences and perceptions of customers.

Devon Construction Co. is currently in the midst of a big residential construction project. The company's operations manager is looking at the estimated completion dates for the various phases of construction. At the site, ground excavation work takes longer than anticipated. The operations manager wishes to make up for the time lost in the other phases. However, the remaining phases are also behind schedule as the workforce is introduced to new construction techniques and raw materials. Which of the following tools can the operations manager use to better manage the project scheduling?

The critical path method

Which of the following statements best illustrates the changing scenario of operations management in American businesses over the past few decades?

There has been a fundamental shift away from the production pf goods toward a service-based economy.

_____ is best described as an internet advertising strategy that attempts to get customers to communicate a firm's message to friends, family, and colleagues

Viral marketing

The approach to make e-commerce sites more interactive and collaborative, with customers providing most of the content, as well as a richer, more interesting, and more useful experience is known as _____.

Web 2.0

according to the equal employment opportunity commission (eeoc), which of the following is true of sexual harassment?

a person is subjected to it based on his or her gender

autocratic leadership tends to be the best option when:

a quick decision is the top priority

Habib is a writer. He regularly uses Microsoft Word for his work so he can write, edit, and prepare his manuscripts for publication. In this scenario, which of the following computer products is Habib using?

applications software

which of the following is a major challenge faced by most human resources departments?

being considered irrelevant by many employees

_____ refer to non cash compensation, including programs such as health insurance, vacation, and childcare

benefits

​A(n) _____ gives managers access to large amounts of data and the processing power to convert the data into high-quality information quickly and efficiently.

decision support system

in the context of goal setting in an organization, the most effective strategic goals are:

defined in clear, numerical terms

Firms create _____ by offering limited access to certain areas of their intranets to select groups of people

extranets

​Firms create _____ by offering limited access to certain areas of their intranets to select groups of people.

extranets

respected human resource managers contribute to increasing the value of the firm by:

finding ways to raise the value of the firms human capital

James is a 57-year-old accountant who has worked for a large software firm for almost 30 years. His yearly evaluations have always showed that he exhibits high performance. Despite this, he is notified that he will be laid off the next month and that he will be replaced by a younger employee. James views his manager's decision as unfair, so he decides to make an appointment with a human resource (HR) manager. The HR manager would probably inform James that:

his manager's decision is illegal under titles vii, which prohibits employers from discriminating against an employee based on his or her age

Documents stored on the World Wide Web are written and linked together using _____.

hypertext markup language (HTML)

respected human resource departments typically figure out ways to quantify their impact on the company:

in terms of dollars and cents

​Data become _____ when they are processed, organized, and presented in a way that makes them useful to a decision maker in a company.

information

the benefit that cloud computing provides to individual users is that:

it allows them to store large files without taking up valuable space on their computers' hard drives

which of the following statements is true of telecommuting?

it increases annual cost savings for employers

which of the following statements is true of business-to-business (b2b) e-commerce?

it involves businesses selling supplies, components, machinery, equipment, or services to other businesses

​DKAT Motors, a car manufacturer, releases a new car that boasts of an affordable price tag of about $2,500. The firm is keeping costs down by eliminating large assembly line manufacturing sites and high transportation costs. Workers prepare "kits" that are shipped to final retail destinations. The kits are assembled by trained technicians at the retail level. This is an example of:

lean production.

in the context of line-and-staff organizations, which of the following is a difference between line managers and staff managers?

line managers supervise the functions that contribute directly to profitability,wheras staff managers supervise the functions that provide advice and assistance to the line departments

in the context of human resource management challenges, which of the following statements is true of older workers?

many companies have started flexible schedules, training opportunities, and creative pay schedules to retain their best older employees

john has been recruited as a fire fighter for his city's fire department. he notices that the fire department does not provide the firemen with adequate equipment for protection against hazardous substances. given this information, which of the following acts is being violated by the fire department?

occupational safety and health act of 1970

Jessica, the chief human resources officer at GA Trading Company, is facing a problem at work. One third of the employees of the company, who belong to the Baby Boomer generation, will be retiring next year. In response to this problem, she introduces benefits like flextime and telecommuting. In this scenario, she is trying to retain _____.

older workers

Liza, a trainer, is explaining the formal structure of an organization to a group of trainees. She uses a visual representation for this purpose. In this case, Liza is using a(n) _____ to help employees understand how they and their jobs fit within the broader organization

organization chart

_____ is a scam in which offical-looking emails are sent to individuals in an attempt to get them to divulge private information such as passwords, usernames, and account numbers

phishing

in the context of employee selection, which of the following statements is true of employment testing?

physical exams are highly regulated by state and federal law

A(n) _____ is a set of related activities that transform inputs into outputs, thus adding value. ​divestiture

process

which of the following must be done by human resource managers to nurture their human investment so that it yields the highest possible return?

promoting career development

_____ is a technology that stores information on a microchip-such as a unique serial number - and transmits it to a reader when it is within range

radio frequency identification

a firm's organization chart:

represents the firm's formal structure and formal power

a benefit given to employees that involves working remotely and connecting to the office via phone lines, fax machines, or broadband networks is known as _____

telecommuting

_____ is often referred to as the world's largest computer network

the internet

juan, the ceo of a technological firm, believes that the firm's employees are intelligent, creative, and hardworking. he is convinced that they are passionate about their work, and they can be further motivated through rewards. in this scenario, juan's views about his workers is consistent with _____

theory y

in the context of strategic planning, which of the following is true of mission statements?

they provide a clear, long-term focus for an organization

in the context of human resource management challenges, which of the following statements is true of women workers?

they step out of the workforce early to raise children

a(n) ____ is similar to a virus, except that it is an independent program that can be spread across computer networks without being attached to files

worm

Which of the following is a disadvantage of holding larger inventories?

​Additional holding costs

​Which of the following statements is true of the wage gap between the pay of a CEO and a typical American employee?

​Data that revealed CEO pay during 2011 was correlated to how well companies fared in the stock market

​_____ are best described as specialized Internet sites, which provide a platform to interact for businesses, specifically those involved in business-to-business (B2B) transactions.

​E-marketplaces

Which of the following statements is true of expectancy theory?

​Employees will not be motivated if their efforts do not lead to reward.

​In the context of employee separation, which of the following statements is true

​In response to changing business needs, employers transfer or lay off employees

​In the context of employee compensation, which of the following statements is true of performance pay options

​Pay for knowledge involves awarding bonuses and pay increases in exchange for increases in knowledge

​In the context of employee compensation, which of the following statements is true of performance pay options?

​Pay for knowledge involves awarding bonuses and pay increases in exchange for increases in knowledge

​Which of the following is an example of an internal recruitment method

​Promotions

​Which of the following is most likely to be true if a company adopts external recruitment methods?

​The external recruitment methods will tap into a range of different resources

​When a person buys stocks through an online broker such as Charles Schwab, he or she participates in _____ e-commerce.

​business-to-consumer

Total quality management and Six Sigma both share some characteristics, such as the fact that they:

​emphasize an organization-wide focus on quality

The Baldrige National Quality Program was established by the Congress to encourage American firms to:

​focus on quality improvement in order to improve their global competitiveness.

When organizations employ different types of departmentalization at different levels of the organization, their approach is called _____.

​hybrid departmentalization

​The senior management of a firm recognizes the potential of the human resource (HR) department

​if the HR department reports to the CEO of the firm

​One advantage of a centralized organization is that it:

​results in a strong corporate image and a uniform approach to customers

​A company that values its employees:

​seeks to make up for the systematic discrimination of the past by creating more opportunities in the present