Intro to Communication C464 Questions

Which of the following quotes indicates technophobia? "I never check my voicemail. If you need to get in touch, just text or email me." "You'll never see me on Facebook; it is just a way for people to spy on me. I prefer email." "I want nothing to do with the Internet or computers; it's all too complicated for me." "Take a look at the pictures on my MySpace page!"

"I want nothing to do with the Internet or computers; it's all too complicated for me." Correct. A technophobic person avoids technology and new media for unclear or irrational reasons.

Which of the following best explain why the transactional model of communication is more realistic than the linear model? It does not see communication as simple and moving in one direction. It takes any communication as dependent on multiple factors, including context, relationship between communicators, and the medium of communication. It allows for the possibility of a communicator using multiple channels. A, B, and C.

A, B, and C. Correct. All three answers describe why the transactional model of communication is a realistic model of communication.

Anita went to Iran and refused to wear a head covering as all the other women in the country do. Which of the following guidelines is she not adhering to? Attempt to be more tolerant of ambiguity. Adapt to the norms of your host culture. Prepare for travel by learning about the culture you will visit. Use labels and generalizations with caution.

Adapt to the norms of your host culture. Correct. Anita needs to be flexible and willing to adapt to the practices of other cultures. She should always look to members of her host group to determine what behavior is and is not acceptable.

Which of the following is NOT vital to communication competence? Being motivated to communicate. Being sensitive to your surroundings. Continuing to develop your communication skills. Adhering to the communications style that you were brought up with.

Adhering to the communications style that you were brought up with. Correct. Communication competence is comprised of three interrelated skill sets or dimensions: appropriateness, communication skills, and motivation.

When will you be most likely to succeed at a Did I Get This activity? Before having read any of the content on the page After exploring all of the content on the page, including any Learn By Doings and Walkthroughs

After exploring all of the content on the page, including any Learn By Doings and Walkthroughs

Alix is the maid of honor at her best friend's wedding. She has a toast to prepare for the reception that will be held in the basement of the church right after the ceremony. Which of the following should be her approach to writing the speech? Alix should prepare a lighthearted speech that talks about how well suited the bride and groom are for each other and wishing them both the best. Alix should talk about why love is wonderful and why divorce is a terrible ill in today's culture, reminding her friend that divorce should be avoided at all costs. Alix should write about her own inability to find a suitable romantic partner. Alix loves a good celebrity roast and has decided to prepare a funny, but racy, monologue. She is especially excited to tell the jokes she's prepared about her friend's ex-boyfriends.

Alix should prepare a lighthearted speech that talks about how well suited the bride and groom are for each other and wishing them both the best. Correct. The reception should be fun, so the speech should help keep the mood upbeat. Celebrating the bride and groom is the right message to send immediately after the wedding.

In order to build and strengthen your communication skills, you must: Make sure you are motivated to communicate with others. Always seek out arguments to have with people, even if you do not care about the issue. Make sure that you have the attention of the person you are communicating with. Analyze and reflect on any feedback or outcome of your past interactions with others.

Analyze and reflect on any feedback or outcome of your past interactions with others.

You walk into a grocery store and notice the aisles are messy. The fruit and vegetables smell rotten. And the music over the intercom has moments of static. You perceive the grocery store as not the best grocery store in town and decide to not come back. What factors allowed you to come to this conclusion? Past experiences Identity Current internal states Biological factors

Biological factors This example shows how biological factors can influence a person's sensory perceptions of their environment.

In Hawaii, children are expected to take care of younger siblings, respect their elders, and contribute to family chores. Is this a culture representative of individualism or collectivism? Individualism Collectivism

Collectivism Correct. Members of a culture that values collectivism value their membership in their particular in-group to such an extent that they place a greater importance on their role within the group than their role as an individual.

You had the opportunity to meet the CEO of the company that you want to work for at a networking social. You were nervous and made a few inappropriate remarks and can see by the look on his face that you've blown it. According to the process for developing effective self-presentation, once you have identified your negative perception, what is the next step? Create a strategy Modify negative perceptions Execute the strategy Set a goal

Create a strategy Once you have identified the negative perception and you choose to modify it, your next step is to work through the process again by setting a new goal.

Which of the following statements best defines culture? Culture is a set of learned or shared behaviors, values, or practices associated with a community of people. Culture is a group of people who share the same nationality and genetic similarities. Culture is a group of people who share a common geographic location and share many of the same beliefs.

Culture is a set of learned or shared behaviors, values, or practices associated with a community of people. Culture is influenced by similarities that exist between people who share values, lifestyles, and rules that they follow. It can also be influenced by a person's level of education and geographic location.

David was watching a TV news program with his friend Marni. After a story about immigration, David could tell that Marni had something to say. Based on their past conversations, David knew that he and his friend disagree when it comes to politics. With this in mind, he groaned and rolled his eyes before Marni even finished explaining to him why she thinks the Obama administration has failed to control illegal immigration. When Marni noticed David's reaction, she stopped in mid-sentence and threw her hands up in frustration. Which of the following are true of David and Marni's interaction? Choose two of the following choices. The interaction is one-way; Marni is the sender and David is the receiver. David and Marni are simultaneously encoding and decoding each other's messages. David gives Marni feedback, which she uses to alter her message.

David and Marni are simultaneously encoding and decoding each other's messages. David gives Marni feedback, which she uses to alter her message. Check My Answer Correct. Marni interprets David's reaction to mean that he doesn't want to discuss the topic.

Indicate which of the following has NOT been a factor that has affected globalization. Growth of global media Improved technology Improved transportation Decreased mobility of labor

Decreased mobility of labor Correct. There is actually an increase in the mobility of labor. People are more willing to move between different countries in search of work.

Which of the following components are usually found in both a Learn By Doing question type and a Did I Get This question type? Ability to rate yourself against the learning outcomes and provide feedback to instructor. Expository text Detailed Feedback Hints

Detailed Feedback Correct. Detailed feedback about why a selected answer is correct or incorrect is part of every activity in the course

What can Dwayne do to more effectively communicate with Aleisha and help her feel more comfortable at work? Dwayne can continue to tell jokes when Aleisha is around so she'll know he does this with everyone. Dwayne can explain to Aleisha that he meant no offense and was trying to be friendly with her, but that he understands why Aleisha might not have appreciated the humor. Dwayne should change his easygoing, joking style of communication because it seems to have offended Aleisha.

Dwayne can explain to Aleisha that he meant no offense and was trying to be friendly with her, but that he understands why Aleisha might not have appreciated the humor. Correct. This would both recognize that Dwayne is in an authority position and acknowledge Aleisha's feelings as an employee.

Emily is a college sophomore. In her first year, she had a high GPA, enjoyed her classes, made friends easily, and received a lot of support from her family back at home. This year, however, things are not going quite so well. Her father's real-estate business is struggling, and her parents are no longer able to send her extra money for her living expenses. So, Emily began waiting tables at night to make ends meet. Spending up to 30 hours a week at the restaurant, on top of a full course load, has left Emily with little time to study, get a good night's sleep, or spend time with her friends. With only a few weeks left in the semester, Emily's grades have begun to slip, and she has become isolated from her friends. Neither her instructors nor her friends seem very understanding of her situation, but, then again, she has not had an open conversation with anyone about her challenges. She just feels too embarrassed to share her struggles with her friends, let alone her professors, and doesn't know how to appropriately talk about these personal problems. Emily decides she will go talk to her college advisor. She sets up an appointment that will take place in two days. Which of the following would best prepare Emily for the meeting? Emily needs to think about how she will convey her situation to her advisor and what she will say. Emily should call her mother to ask if she will talk with the counselor for her. There isn't anything Emily can do until she talks with her advisor.

Emily needs to think about how she will convey her situation to her advisor and what she will say. Correct. It is important to determine how to best package and deliver a message by developing the ability to understand and predict others' needs and potential responses.

Ethnocentrism refers to the belief that one's own culture and lifestyle are superior to all others. Which of the following is UNTRUE of ethnocentrism and communication styles. Ethnocentric attitudes tend to diminish when we realize that a communicator is not necessarily working from their own cultural beliefs and practices. Ethnocentric attitudes do not have an influence on communication styles. Ethnocentric beliefs can limit your ability to communicate competently.

Ethnocentric beliefs can limit your ability to communicate competently.

Sorority sisters on a college campus are NOT considered a co-culture. True False

False Correct. Co-cultures reflect the unique beliefs, communication styles, and customs of members of a particular group within a larger culture.

Co-cultures often have very little influence on the way people within those co-cultures behave. True False

False Correct. The co-cultures with which we identify influence how we think, act, behave, manage conflict, and spend time.

Which of the following is not a component of the linear model of communication? Feedback Encoding Channel Sender

Feedback Correct. Feedback is not included as part of the linear model of communication.

In the Vietnamese-American culture, quality of life is a sign of success. Does this describe a culture of masculinity or femininity? Masculinity Femininity

Femininity Correct. Vietnamese Americans value the quality of life as success, as opposed to standing out based on achievements.

Which of the following is NOT an example of globalization? McDonald's operating restaurants in Japan. IBM outsourcing technology jobs to India. South Korea's Kia manufacturing plant near Atlanta. General Motors manufacturing cars in Detroit.

General Motors manufacturing cars in Detroit. Correct. Globalization is not reflected in an American company manufacturing in its own country.

Which of the following statements about globalization is NOT accurate? Globalization and understanding different cultures is becoming less important in the realm of education. The increase in the number of college students studying internationally is a direct result of globalization. Globalization is the process of our world becoming more connected in economic, political, organizational, and personal ways. Globalization is enabled by improvements in transportation.

Globalization and understanding different cultures is becoming less important in the realm of education. Correct. In order to succeed, students must understand the cultural differences and historical experiences that divide us, as well as the common values and humanity that unite us.

Hakim and Julie are getting ready to meet a few of their actor friends for a nice dinner and a night out clubbing. Julie is already dressed and notices that Hakim has been trying on many different outfits and seems to be frustrated. Julie notices the time and tells Hakim that they need to leave soon. Hakim sighs and turns to Julie and asks, "do you think I look like I've gained weight?" Julie pauses, unsure of what to say. How does this situation pose a problem for the linear model of communication? This situation does not pose a problem for the linear model of communication. Hakim's message is ambiguous and may have nothing to do with his intent. There is nothing in Hakim's question for Julie to decode.

Hakim's message is ambiguous and may have nothing to do with his intent. Correct. Sending and receiving messages becomes complicated by an individual's psychological or emotional states.

Cillian is having trouble being taken seriously at work because he tends not to speak up in meetings unless someone asks him a direct question. What can Cillian do to help solve his problems at work? He can write an email to his direct supervisor explaining why he would be better qualified for a particular project or assignment than the person to whom it was assigned. He can actively listen during meetings by taking notes and making eye contact with whomever is speaking. He can regularly remind himself of the opportunities he has missed by not communicating, such as important assignments given to coworkers when he was just as capable. He should offer to stay late and take on additional responsibilities to help make up for his lack of communication.

He can regularly remind himself of the opportunities he has missed by not communicating, such as important assignments given to coworkers when he was just as capable. Correct. Sometimes reminding yourself of the consequences of not communicating, or not communicating effectively, can help encourage you to communicate more and practice your skills.

While in France, it is acceptable to talk about social rank and occupational status. Is France a high power or low power distance culture? High power Low power

High power Correct. Placing a great deal of value on rank is indicative of high power cultures.

A woman and her husband attend a party together. A few hours into the party, she declines a second drink at the bar and looks at her husband. This gesture indicates to her husband that she is ready to leave the crowded party. In which context is the couple communicating? Low-Context Communication High-Context Communication

High-Context Communication Correct. High-context communicators rely more on nonverbal communication than straightforward verbal messages.

Your company plans to send you to Beijing to meet with several new clients. Before you leave, your boss tells you to prepare for the intercultural situations you may encounter on your trip. Which of the following statements is FALSE? Keep in mind that it is crucial to always adapt to the practices of another culture. If you have preexisting biases of the Asian culture, it is not necessary to let go of these biases. It is important to understand that touching anyone in your meetings may be considered offensive. Be sure to avoid small talk while eating as those living in some Asian countries do not like to converse during meals.

If you have preexisting biases of the Asian culture, it is not necessary to let go of these biases. Correct. If you have preexisting biases of the Asian culture, it is necessary to let go of these biases.

Drew is a native of Ohio. He has accepted a position at his company's headquarters in Austria, where he will be tasked with public speaking engagements to promote his company's services throughout the country. How can Drew adapt his speeches to accommodate Austria's masculine culture? Hold a panel discussion to determine the best marketing campaign for the company's service. Build rapport with the audience to establish a personal relationship. Include statistics of his company's product or service and provide information on how his company compares to the competition in quarterly sales.

Include statistics of his company's product or service and provide information on how his company compares to the competition in quarterly sales. Correct. Masculine cultures are driven by competition and achievement. Incorporating statistics and comparing performance would be valued in a masculine culture.

Janet is a 53-year-old American female working in the Vietnam branch of an American Company, which is a function of both corporate bureaucracy (a co-culture) and the majority ethnicity of her co-workers. Most of her co-workers are Vietnamese, and although her supervisor is about 20 years younger than she (and younger than most of the employees in the office), Janet is surprised to learn that the office norm is to address him as Mr. Nguyen. She is somewhat shocked by the extent to which employees accept the directives they are given by government higher-ups about trivial matters such as where to park and the mandated flu shot. Janet has never had a flu shot and does not intend to get one. Further, she has never worked in an environment where the boss did not maintain an open-door policy. But the employees in this office avoid speaking to Mr. Le unless he addresses them first. Which statement is true of Janet's cultural orientation toward power distance and the power distance she experiences within her co-culture of a government bureaucracy? Janet's cultural orientation is toward low power distance, but her office environment has a high power distance orientation. Janet's cultural orientation is toward high power distance, but her office environment has a low power distance orientation. Janet's cultural and office orientation are both low power distance cultures. Janet's cultural and office orientation are both high power distance cultures.

Janet's cultural orientation is toward low power distance, but her office environment has a high power distance orientation. Correct. Janet's dismay over the high power distance culture of her office stems from her low power distance orientation.

Jose is getting sick of finding dirty dishes in the sink every morning, so he decides to raise the issue with his roommate, Steve. Jose confronts Steve directly and demands that he immediately start cleaning up after himself. This conversation does not go well and quickly turns into an argument. Jose did not intend to upset Steve, whom he considers a friend. He also understands that as long as Steve is angry, the dirty dishes will likely remain a problem. What should Jose do? Jose should be more accommodating when talking to Steve about the dirty dishes in order to reach a productive solution. Jose should wait a few days, then remind Steve about the dishes. Jose should be more direct with Steve and just tell him that he needs to clean up after himself.

Jose should be more accommodating when talking to Steve about the dirty dishes in order to reach a productive solution.

Julia knows that she is one of the strongest students in her undergraduate trigonometry class; she always gets high test scores and other students approach her for tutoring assistance. However, she worries about whether she has what it takes to complete a doctorate in mathematics and feels intimidated by the graduate students she has met, even though her professors encourage her to pursue graduate studies. Which of the following statements best describes Julia? Julia has a strong sense of self-concept and a healthy self-esteem. Julia has a clear self-concept, but her self-esteem is low. Julia has a poor understanding of her self-concept and low self-esteem. Julia has no sense of self-concept or self-esteem.

Julia has a clear self-concept, but her self-esteem is low. Julia's awareness of her identity as a good math student shows a strong self-concept, but her concerns suggest she is not confident.

Over dinner, Joanna feels increasingly comfortable with Radhika, so much so that she opens up about her recent difficulties with anxiety attacks. Radhika then shares her own experience with anxiety disorder as well as some things that were helpful for her, which Joanna accepts as good advice. This is not a form; we suggest that you use the browse mode and read all parts of the question carefully. Radhika is trying to help Joanna have a greater understanding of what internal factors are causing her unhappiness and what role external factors play in her anxiety. Which of the following describes this understanding that prevents perception error? Self-serving bias Fundamental Attribution Locus of Causation Attribution

Locus of Causation Correct. Locus of causation helps to understand the difference between external and internal factors as influencing perception.

If you are a woman living in or visiting the Arab country of Qatar, do not interact with men in social settings. Is Qatar a masculine or feminine culture? Masculine Feminine

Masculine Correct. Interacting with the opposite sex is not allowed in many Middle Eastern countries, such as Qatar. Masculine cultures have differentiated gender roles and are characterized by power, assertiveness and performance. Representative cultures include Arab cultures, Austria, Germany, Italy, and Venezuela.

Which of the following scenarios describes an individualism-oriented family? Many children are expected to take care of younger siblings, respect their elders, contribute to family chores, and not embarrass the family by drawing attention to themselves. Members of a family move away from home when they turn 18, decreasing dependence on their parents by financially supporting themselves. In many families, control of important decisions remains with the parents or grandparents until the child reaches adulthood or marries and moves away from the family.

Members of a family move away from home when they turn 18, decreasing dependence on their parents by financially supporting themselves. Correct. Individualism-centered families value independence and are not reliant on others.

Michael is attending his friend Brian's dinner party, where many of Brian's co-workers will be in attendance. Brian has a PhD in Religious Studies and teaches at the local university, while Michael is an aircraft mechanic. Which of the following actions would demonstrate that Michael has a strong sense of self-concept? Michael jumps into conversation with Brian's department head, John, and learns that he has a pilot's license and is trying to buy a single-engine aircraft. Michael is guarded in his conversation with Brian's co-workers and avoids discussing himself to focus on asking them about their work. Michael feels self-conscious about his educational level and feels that he might be judged. He chooses to remain quiet for most of the evening.

Michael jumps into conversation with Brian's department head, John, and learns that he has a pilot's license and is trying to buy a single-engine aircraft. Correct. Michael has a strong sense of self-concept and feels comfortable discussing his interests with others. As a result, he finds common interests in his conversation with John.

Which of the following statements about Internet use is NOT correct? People use the Internet for blogging. People use the Internet for communicating. Most people do not use the Internet today. People use the Internet for entertainment and social networking.

Most people do not use the Internet today. Correct. This statement is false. Many people use the Internet today. In fact, recent statistics show that more than 2 billion people use the Internet today.

Maria is enrolled in Professor Zimmerman's media studies class based on the recommendation of her best friend, Nica, who claims that Professor Zimmerman is the most intelligent, sociable, and laid-back teacher she has ever had. However, Professor Zimmerman begins the first class of the semester by slowly going over a lengthy syllabus, emphasizing all of the rules and policies for the class. He explains that anyone not 100% committed to attending and participating in every class should leave now. Maria cannot understand how such a "sociable" and "laid back" teacher could, on the first day of classes, be so rigid and strict about the attendance policy. Which of the following statements about Maria's impression of Dr. Zimmerman is true? Nica's description of Professor Zimmerman played a big role in Maria's reaction to the attendance policy. Maria will take time to carefully reflect on her impression of Professor Zimmerman. Having never met Professor Zimmerman, Maria was unbiased before the first class.

Nica's description of Professor Zimmerman played a big role in Maria's reaction to the attendance policy Correct. Maria reacted so strongly to the attendance policy, because she expected to hear the opposite.

Nnedi is home from college visiting her parents and grandparents for a holiday weekend. At Thanksgiving dinner she tells her family about her classes at school including a communications course. Later in the evening she tells an off-color joke. This upsets her grandmother. What part of competent communication is she not practicing? Nnedi is not taking steps to improve her communications skills. Nnedi has not been able to sense what is appropriate in her situation. Nnedi is not properly motivated to communicate with her family.

Nnedi has not been able to sense what is appropriate in her situation. Correct. Nnedi did not understand the norms and expectations of the people with whom she was communicating.

Arjun should rely only on his intellect to respond to the messages he receives. Yes No

No Correct. As you interact with others, you use your intellect, emotions, and your assessment of others' needs and motivations to create and exchange, make sense of, and respond to messages.

Arjun should focus on the message he is trying to convey regardless of the responses and feedback he may get from the interviewers. Yes No

No Correct. During communication, we must be aware of and responsive to the feedback we receive from others to assess whether our approach is creating the meanings we intend in the minds of other communicators.

With access to technology that allows us to communicate with anyone, anywhere, at any time, we have become better all-around communicators. Yes No

No Correct. Sensitive and difficult conversations that should take place in person are restricted or avoided when conducted over electronic media.

You wake your neighbor up the next morning and bargain with him until you both agree that as long as he doesn't wake you late at night, you won't wake him early in the morning when you get ready for work. Yes No

No Correct. This conditional agreement may seem aggressive to your neighbor rather than civil or friendly.

You confront your neighbor late at night. You make it clear to your neighbor that you are within your rights to call the police for violating a noise ordinance. Yes No

No Correct. This reference to punishment can be seen as combative.

Which of the following statements on co-cultures is NOT correct? One's affiliation as a Hispanic American is not an example of one's co-culture. Co-cultures can have an influence on how we spend our time and money. Co-cultures are smaller groups within the general culture.

One's affiliation as a Hispanic American is not an example of one's co-culture. Correct. Co-cultures are smaller groups within the general culture that cater to the unique interests and beliefs of a certain group. An example would be an affiliation as a Hispanic American.

Which of the following is NOT one of the primary challenges of communication? The intellectual and psychological resources required Our reliance on digital mediated communication Our diverse world with many different sociocultural situations Our desire to persuade others

Our desire to persuade others Correct. This is not among the primary challenges of communication

Which of the following is NOT a key insight for the Transactional Model of Communication? Analysis of other communicators involved and feedback are key to communication. Cultural and environmental factors may play a significant role in a communication interaction. Communicators are simultaneously encoding and decoding messages at all times during a conversation. Our history, or past interactions with others, has no affect on our present communication.

Our history, or past interactions with others, has no affect on our present communication. Correct. According to the transactional model of communication, our history, or past interactions with others, does affect our present communication.

Your level of knowledge can influence your perceptions as well. For example, people with more information and education about their health care will process new health care information differently than those who are less educated about their health. Which of the following best describes this type of influencing factor? Identity Factor Current State Factor Biological Factor Past Experiences Factor

Past Experiences Factor Correct. Remember the memorable messages that your parents gave you about the importance of being successful in college? How have they had an impact on the way you view your education and the choices that you make? This influence on your perception of education is a personal experience factor.

Which of the following is a true statement about the dimensions of culture? In high power distance cultures, people tend to communicate in ways that promote equality and diminish the barriers of status and rank. People of monochronic cultures tend to like doing one thing at a time. Polychronic people tend to like working on multiple things at one time. Members of individualistic cultures take care of one another, avoid competition with other group members, and collaborate with respect and deference.

People of monochronic cultures tend to like doing one thing at a time. Polychronic people tend to like working on multiple things at one time. Correct. Monochronic people rarely cancel plans, tend to be very structured in their use of time and time lines, and can be highly irritated by interruptions or delays. Polychronic people are flexible in terms of starting times for appointments and deadlines. They change plans and priorities easily, and the border between work or professional time and family or personal time is fluid for them.

After Emily speaks with her advisor, which of the following is important for Emily to do first? Take action while the conversation is fresh in her mind. Call her mother and ask for her advice. Reflect and evaluate what she and her advisor discussed.

Reflect and evaluate what she and her advisor discussed. Correct. Taking time to reflect on the conversation will help Emily decide on the next steps to take.

Which of the following does NOT illustrate role-taking? Tim emphasizes the user-friendliness of his company's products after learning how easily frustrated his sales prospect becomes with complicated equipment. Ricky updates his Facebook status with pictures of the brand-name clothes he just bought without considering that some of his friends have been recently laid off. Toni asks her friend Patty questions about her workouts, because she knows that Patty is passionate about exercise and fitness.

Ricky updates his Facebook status with pictures of the brand-name clothes he just bought without considering that some of his friends have been recently laid off. Correct. Ricky is not practicing role-taking because he cannot possibly predict the reaction of everyone who might see his Facebook updates.

Shannon became friendly with Inger through their mutual interest in the sport of horseback riding. Shannon was born and raised in New York, and Inger immigrated to the United States from Finland about 25 years ago. Although Inger speaks with a heavy accent, she is fluent in English and familiar with American customs. In many ways, Shannon thinks of Inger as truly bicultural, to the extent that she identifies with and fits into both the American and Scandinavian cultures so well. However, these two friends sometimes have difficulty understanding one another. For example, one time, when they finished dinner in a restaurant, Shannon asked for a box so that she could take home the rest of her meal. Inger glared at Shannon and explained that taking food home from a restaurant in her culture was considered tacky and simply was not done. Although Shannon appreciated her subtle sense of humor and the occasional ways that she showed warmth, she found herself spending a lot of time "explaining" Inger to other friends who perceived her as unfriendly, humorless, and even mean. It was not until Shannon took a trip with Inger to her native Finland that she better understood Inger's personality. Observing which of the following cultural behaviors may help Shannon understand why Inger criticized her request for a box to take home the rest of her meal? Values and beliefs that people share Rules that people follow Products that people buy Lifestyles that people lead

Rules that people follow Correct. Shannon's visit to Finland allowed her to see that people from Inger's culture are sticklers for rules and regulations and have a strong idea about the right way to do things.

Denise and her friends are at a baseball game, seated next to fans of the opposing team. Each time it's the opposing team's turn to bat, the other fans taunt them about how much better their lineup is than Denise's team. After a couple of innings, Denise and her friends leave their seats to go buy snacks or walk around in other parts of the stadium. Which of the following principles most closely relates to their actions? Selective perception Selective attention Selective exposure Selective recall

Selective exposure Correct. By choosing to leave their seats when the other fans taunt them, Denise and her friends are choosing not to expose themselves to something that may conflict with their positions as fans.

Jesse and his roommate get into a discussion about their differing political beliefs. If Jesse is both inclined while talking to believe that everything he tells his roommate is right and also, afterward, is inclined to only recall his own points when his roommate agreed with him, Jesse is experiencing which principles of selection? Selective attention and selective perception Selective exposure and selective recall Selective perception and selective recall

Selective exposure and selective recall Correct. Jesse engages in selective perception and selective recall.

If Joanna reflects on what specific qualities she really wants to present to others, and then works to determine verbal and nonverbal messages that will express them, which 2 steps of self-presentation is she engaging in. Set a goal and modifying negative perceptions Execute the strategy and evaluating results Set a goal and create a strategy Execute the strategy and modifying negative perceptions

Set a goal and create a strategy Correct. Joanna is engaged in goal setting and creating a communication strategy.

Rosario has recently moved to a new city and school. She is having difficulty making friends, going out, or being social. Before the move, Rosario was accustomed to having a large circle of friends and an active social life. Rosario thinks it is productive to think about what kind of person she is based on her past friendships and relationships. If she reflects on her old life and her old friends in order to determine how to present herself to new acquaintances, what is she doing? She is questioning her existing self-concept because of low self-esteem. She is exploring self-concept to see how it influences her relationships. She is creating an entirely new self-concept.

She is exploring self-concept to see how it influences her relationships. Correct. She is reflecting on her existing self-concept.

Which of the following best describes unsuccessful communication? Someone argues with your message Someone does not interpret the meaning you intended Someone is offended by your message Someone disagrees with your message

Someone does not interpret the meaning you intended Correct. Communication is unsuccessful when someone does not interpret the meaning of your message as you intended.

Based on the research cited above, which of the following is NOT true? Research shows evidence of self-involvement and narcissistic-type self-presentation on social media. Studies indicate that technology use may be making people more aggressive, obsessive, and selfish in both their online and offline communication with others. College students self-reported that they felt less competent and confident communicating in face-to-face situations than they did in mediated ones. Studies indicate that people are becoming less able to quickly and efficiently respond to email messages.

Studies indicate that people are becoming less able to quickly and efficiently respond to email messages. Correct. Research indicates that communication through new media, such as email, does allow users to more efficiently and effectively respond to messages.

Which of the following would NOT be influenced by co-cultural membership? Our thoughts on politics The family we are born into Our approach to hugging and kissing Our ideas about marriage and divorce

The family we are born into Correct. Co-cultures reflect our way of thinking but have no connection to our biology.

British anthropologist Edward B. Tylor first introduced the concept of culture in the 1800s. How is today's society different? Today's societies are less complex and diverse than they were in Tylor's time. The features and patterns of common life are more significantly differentiated based on many things, including geography, education, careers, and social status. In the 1800s, there were a large number of educated individuals and very few industrial workers.

The features and patterns of common life are more significantly differentiated based on many things, including geography, education, careers, and social status. Correct. Today's contemporary American society is more significantly differentiated based on numerous cultural features, themes, and patterns.

As you're walking to class, another student runs by and bumps into you. He is wearing jeans and a sweatshirt and shoving papers into his backpack as he goes. You assume that he is probably late to class. What stage of perception helped you come to that conclusion? Selection Interpretation Organization

The interpretation stage of perception reflects the conclusion that one makes based on their perception of an event.

Intercultural communication is difficult among individuals, and it is often mishandled in the media as well. For instance, the German newspaper Süddeutsche Zeitung was accused of anti-Semitism in early 2014 for publishing a cartoon that depicted Facebook founder Mark Zuckerberg as an octopus with tentacles in control of the world. However, in the news outlet's attempt to show Facebook's mighty reach, Zuckerberg was actually illustrated in much the same way as Nazi cartoons showed Jewish people—that is, with curly hair, a hooked nose, and fleshy lips. The cartoonist and the newspaper later apologized (Lyons, 2014). How does this example illustrate poor communication? The newspaper did not convey its intended message. The newspaper did not have verbal messages to go with the image. The newspaper had intentionally wanted to insult Mr. Zuckerberg's ethnic background.

The newspaper did not convey its intended message. Correct. When communicating globally in the business context, you must understand the economic and social conditions of other communicators. This was not accomplished here.

Dwayne has been office manager for some time now. He has an easygoing, playful rapport with his employees. However, after using humor in order to give feedback to Aleisha, a new hire, Dwayne notices that she now seems to avoid speaking with him and has become withdrawn and reserved. Which part of this interaction would not be accounted for in the linear model of communication? The professional context of their relationship Aleisha's body language Dwayne's tone of voice

The professional context of their relationship Correct. The linear model does not account for the fact that Dwayne is Aleisha's boss.

One of the most prominent features in our courses is the Learn By Doing activity. This activity gives you the opportunity to practice a skill or better understand a new concept. Which of the following do you think is true about Learn By Doing question types in this course? Only the question and correct answer matter in a Learn By Doing. They can be skipped if you think you already know the answer. They may introduce new aspects of a concept that you are currently learning. They are only presented at the end of a chunk of content to evaluate your knowledge of the presented concept.

They may introduce new aspects of a concept that you are currently learning. Correct. Often Learn By Doing questions not only test your knowledge of a concept; at the same time they expand that knowledge and/or provide specific examples to practice the concept in context.

Which of the following best describes the purpose of communication? To socialize with others. To get other people to agree with you. To solve problems, make decisions and manage relationships with others.

To solve problems, make decisions and manage relationships with others. Correct. Communication helps us manage our problems, create opportunities, make decisions, and connect with others in meaningful and productive ways.

Co-culture is a smaller group within the general culture. True False

True Correct. Co-cultures are smaller groups within the general culture that cater to the unique interests and beliefs of a certain group. An example would be political party affiliation.

Co-cultures reflect beliefs within the general culture. True False

True Correct. Co-cultures reflect unique beliefs and interests within the general culture.

Intercultural situations that feel foreign to you can occur on a trip to Qatar, a visit to an Amish village or a sorority meeting. False True

True Correct. These are all situations that you may find yourself in with no reference for how to behave or what to say.

When we communicate successfully and stimulate meanings in the minds of others, we achieve: Compromise Persuasion Understanding Agreement

Understanding Correct. The basic purpose of communication is to achieve understanding between individuals.

Which of the following statements is true of communication? Successful communication results in people agreeing with your point of view. Being able to successfully communicate is a skill that all people are born with. Unsuccessful communication results in misunderstanding of your intent. Communication involves only spoken word.

Unsuccessful communication results in misunderstanding of your intent. Correct. When communication is unsuccessful, others do not interpret our meanings as we intend and a state of misunderstanding results.

What do these studies as a whole imply about new media and interpersonal communication? Couples who are in love will text each other frequently. Using new media for interpersonal communication is not necessarily bad. Constant connection through social media can make up for a lack of time spent face-to-face. Relational stress and social burnout is caused by social media use.

Using new media for interpersonal communication is not necessarily bad. Correct. The studies provide evidence of new media having both positive and negative effects on interpersonal relationships.

Which of the following is a result of over-reliance on new media to communicate? We can become overloaded with information and unable to process and respond to all of the messages we are exposed to. We are able to have more meaningful conversations, more often. We can communicate with people anywhere in the world, just as though they were with in person.

We can become overloaded with information and unable to process and respond to all of the messages we are exposed to. Correct. Our reliance on new media results in an overload of information and our inability to process and respond to all of the messages we are exposed to.

Jump straight to the first activity and if he cannot answer it, go back to the beginning of the unit to read the text. yes no

Yes Good job! If Joe has some previous experience with subject matter, this may be the most efficient and effective strategy for him. The good thing about this strategy is that Joe uses the activities as a way to assess his own capabilities and then adjusts his approach accordingly. Moreover, by deciding to go back to read the preceding text, Joe is giving himself a chance to practice independent learning.

Read the unit straight through from the beginning and do the activities as they come up. yes no

Yes Good job! If this is Joe's first experience with this subject matter, this may be the most efficient and effective strategy for him.

If you are aware of the people involved, your intended communication goal, the nature of the environment, and the physical setting of the interaction, then you are practicing which part of communication competence? You are aware of the appropriateness of certain communication in a particular context. You are actively building and developing your communication skills. You are motivated to communicate.

You are aware of the appropriateness of certain communication in a particular context. Correct. You are aware of the appropriateness of certain communication in a particular context.

Which of the following actions is most important following a conversation? You should remember the main argument you were making in your conversation. You should pause, reflect, and evaluate both the process and outcome of communication in order to determine the next steps. You should decide whether you or the person you were talking to was the best communicator. You should offer a critique of the other person's communication skills so they can improve.

You should pause, reflect, and evaluate both the process and outcome of communication in order to determine the next steps. Correct. When you pause, reflect, and evaluate both the process and outcome of an interaction, you can build on your communication skills

You are attending a friend's traditional Indian wedding. Which of the following would NOT be appropriate in order to handle this intercultural event? Your friend asks you to dance together with her and her entire family in a large wedding circle. You feel very uncomfortable doing this, so you refuse to take part in the dance. Your friend is very hurt. Your friend's uncle is seated next to you at dinner. He spends the entire night name-dropping and boasting about his many academic degrees and professional titles. While you find this difficult to listen to, you act in a polite and respectful way. Before you leave for the wedding, you do a great deal of research on Indian weddings and traditions. Because you have never attended an Indian wedding, you decide to keep an open mind about the unfamiliar wedding.

Your friend asks you to dance together with her and her entire family in a large wedding circle. You feel very uncomfortable doing this, so you refuse to take part in the dance. Your friend is very hurt. Correct. When you are confronted with new and perhaps even strange situations, be sure to relax, look for cues about what is appropriate from people who are more experienced than you, and be affable with others.

Jameela has worked her way through the entire course by skipping the text and jumping straight to the activities, which she enjoys. When she doesn't get an answer right on one of the activities, she tries the other answers until she discovers the correct one. Unfortunately, she does not pass the final exam and has to retake it. "Oh well," she sighs. "Back to the drawing board." Once again, she opens the first unit, skips the text, and goes straight to the activities. Jameela has failed to properly assess the task. accurately evaluate her own strengths and weaknesses. plan an effective strategy for working through the course. successfully monitor her own performance. adjust her approach.

adjust her approach. That's correct! This is the best answer. Penelope is employing the same unsuccessful approach to prepare for the final exam the second time, without learning from her mistakes the first time.

If you're visiting Hawaii—where removing shoes in a home is a sign of respect—do not feel as if this practice applies to you. False True

false Correct. To succeed in intercultural cultures, you should always follow the practices of the culture.

Visitors to a religious shrine might not speak of their deep faith, but their silence serves as_________. high-context communication. low-context communication.

high-context communication. Correct. High-context communicators use nonverbal cues to convey awareness of an environment.

Which of the following groups is NOT an example of a co-culture? Vegetarians Cat lovers Men Latter-day Saints

men

You have a neighbor who has been playing loud music late into the night, preventing you from falling asleep. You like your neighbor and want to maintain a good relationship with him, but you need more sleep in order to get up early and function effectively at work the next day. Therefore, you want to create a friendly but assertive impression that preserves the relationship and helps you communicate your clear message: "Turn down your music at night." Indicate whether the following would be appropriate (yes) or inappropriate (no). You go to immediately confront your neighbor as soon as you are awakened. You demand that he shut the music off. No Yes

no Correct. You should always reflect on a new interaction and your self-presentation goal.

Read the unit straight through from the beginning but skip the activities. yes no

no Good job! Although reading the text will provide Joe with the information content of the unit, by skipping the activities he misses the chance to practice and check his understanding.

Joe has just started one of the units in this course. He wants to get through it as quickly as possible while still making sure he is prepared to do well on the Checkpoint quiz in two weeks. He sees a bunch of text with some activities sprinkled throughout and is trying to decide how to proceed. Indicate whether each of the following would likely be an effective and efficient strategy for Joe, knowing that it is ultimately up to Joe to decide what works best for him: Question 1 This is not a form; we suggest that you use the browse mode and read all parts of the question carefully. Jump straight to the activities without reading the text. For each activity, select different answer choices to see if they're right or wrong and read the feedback that appears. yes no

no Good job! Learning by doing can be a good idea. However, Joe should keep in mind that the feedback for correct and incorrect answers is not as complete as the preceding text, so he might be missing important information.

Margot doesn't give much thought to how she approaches her course; she just goes to a unit, tries a few activities, then does the Checkpoint quiz. Sometimes she does well, sometimes she doesn't. She's really not sure how she'll do on the final exam. Margot has not assessed the task. evaluated her own strengths and weaknesses. planned a strategy for working through the course. monitored her own performance. adjusted her approach.

planned a strategy for working through the course. That's correct! Margot doesn't really have a strategy; she's just trying things without giving her approach much thought.

Pablo has a busy semester, and he does not want to give too much time to the course. So he puts off working through the course, figuring that he'll spend a couple of weeks at the end of the semester doing it all at once. In the end, he fails the final exam. His principal mistake was that he did not properly assess the task. accurately evaluate his own strengths and weaknesses. plan an effective strategy for working through the course. successfully monitor his own performance. adjust his approach.

properly assess the task. That's correct! Pablo underestimated the task, and left himself too little time to prepare for the final exam. This underestimation is reflected in his strategy; because he did not properly assess the task, he did not plan appropriately.

Joanna is suffering from increasing anxiety that is beginning to affect her course work and social life. She believes that her problem is caused by her inability to adjust to college life, and she doesn't want anyone to see her when she feels anxious. Radhika, Joanna's friend from her media studies class, has begun to notice that Joanna is uncomfortable when interacting with other students in the class. Having overcome an anxiety disorder herself, Radhika believes that Joanna's anxiety comes from being in public places and being social. Radhika just wants to try to help her friend. 01 Question 1 This is not a form; we suggest that you use the browse mode and read all parts of the question carefully. Though Radhika has brought up the subject of anxiety to her before, Joanna did not listen to much of Radhika's advice and focused only on information that reinforced her ideas about why she felt nervous. In doing so, Joanna was engaged in: Selective recall Subjective perception Selective attention Selective exposure

selective attention Joanna would focus her attention only on information that aligned with her opinions about her anxiety.

Radhika believes that she sees the same symptoms and behaviors in Joanna that she has experienced herself. What principle of perception organization is she using? Similarity Figure/Ground Proximity Closure

similarity Radhika is comparing the similar traits that Joanna's anxiety and her prior anxiety share.

Susan recently started a pet-sitting service, and her business is thriving. Susan's friend, Lara, thinks that her success is due to pure luck and the fact that most of Susan's clients are close friends. What is one possible error in Lara's perception of Susan's ability? Self-serving bias Stereotype Locus of causation Fundamental attribution

stereotype

Radhika invites Joanna out to dinner and drinks for the weekend. Joanna is reluctant at first but agrees after Radhika insists. Joanna says she will meet her only if they go to Nye's pub, a place Joanna feels certain won't have many people dining. This is not a form; we suggest that you use the browse mode and read all parts of the question carefully. Based on her belief that she is failing to succeed in college and her avoidance of most social situations, Joanna _________. suffers from low self-esteem. does not have a strong self-concept. believes that her anxiety problem will self-correct with time. believes that being social is the reason she is not doing well at college.

suffers from low self-esteem. Joanna does not value her self-concept and avoids communication with others, so they will not see what she sees.

The linear model fails to recognize that when an individual is sending a message to someone: that individual often says the opposite of what she means. the receiver is simultaneously sending her own messages to that individual. the receiver is not listening. the sender is a more competent communicator than the receiver.

the receiver is simultaneously sending her own messages to that individual. Correct. The linear model fails to recognize the receiver in an interaction as a communicator.

If you have a negative bias against polychronic cultures, be open to setting these biases aside. True False

true Correct. If you have preexisting biases about any group, work to set these aside so that you do not label an entire group.

He should pause, reflect, and evaluate after every interaction. Yes No

yes Correct. After an interaction, it is very important to pause, reflect, and evaluate the process and outcome of communication to determine the next steps.

Arjun is beginning to search for a job and is in the midst of interviewing. What should Arjun keep in mind as he prepares for his interviews? How can he successfully communicate in his interviews? Indicate whether the following would be (yes) or would not be (no) appropriate actions taken by Arjun that would result in effective communication. He should try to understand and predict the needs and responses of the interviewer/s. Yes No

yes Correct. Determine how to best package and deliver a message by developing the ability to understand and predict others' needs and potential responses.

You wear jeans and a t-shirt to a job interview for a client-facing customer service position at an accounting firm. Will this have an impact on impact impression management? Yes No

yes Correct. Impression formation within the first few moments of meeting a new person helps a person reduce or increase uncertainty about a person. A failure to dress appropriately for an interview will have an impact on first impressions.

Read the following statements about the effect of technology on human communication then indicate if they are (YES) or are not (NO) backed up by the research described above. Users of today's communication technologies may be more susceptible to burnout. Yes No

yes Correct. Instantaneous, 24/7 communication can leave users feeling overwhelmed, leading to "technostress."

You wait until the weekend and approach your neighbor in the day. You tell him that he has great taste in music. You ask that the next time your neighbor is playing music past eleven at night that he please remember that you have to wake up by five to get to your job. You tell him that if he could turn it down just a bit, you'd be grateful. Yes No

yes Correct. This self-presentation is thought-out and expresses the message to turn down the music and conveys friendliness and courtesy.