Intro to NPO Final
What year did Philip Kotler and Sidney J. Levy proposed that marketing is an inevitable function of nonprofit management?
1969
According to the reading, Volunteers and Volunteer Management, about how many Americans volunteer?
25%
What is the "Great Events Theory"?
A crisis or important event can lead an ordinary person to display extraordinary leadership qualities.
When an organization tries to obtain some private funding, what is an advantage of funding from a corporate foundation?
Corporations can be a source of a large amount of money and they often have professional and accessible staff
Board members are most effective and stay in organizations where:
Expectations and levels of performance are clearly stated before and during their commitment.
The basic legal wording of board members' responsibilities is called:
Fiduciary responsibility
______________ is when a person takes initiative after a crisis occurs and shows how outstanding they are as a leader.
Great Events Theory
All the following are characteristics of nonprofits EXCEPT:
Has shareholders who own parts of the corporation and benefit monetarily
Why should board members donate to the organization?
It is important for potential/current donors to see that the core of the organization is donating.
What is the difference between the produced outputs and organizations outcomes?
Outcomes refer to the social change and impact the nonprofit has made, while outputs are the direct result of the Nonprofits programs.
At what point in the strategic planning process should you hold a retreat for your staff and board members?
Retreats should be held after you've brought together a committee to assess the situation and collect empirical data.
One way in which nonprofit organizations are monitored is through private watchdog groups. Who are these watchdog groups?
Separate organizations ensure donors that gifts are being used effectively
When is a nonprofit organization considered "financially vulnerable"?
When the organization's options for responding to financial shock are limited to cutting back on central services or programs
Which is an example of an outcome in the core logic model?
a better understanding of operating procedures
The first line of defense from fraud by a nonprofit, also known as ________ , is a group of volunteers who govern the nonprofit and make sure that the nonprofit is: true to its mission, safeguards its assets, and operates in the public interest.
a board of directors
According to the Phil Outlook "current projections for giving are ___ the historical 10 year and 20 year average rates of growth.
above
Which part of the core logic model is described as "the actions that the program takes to achieve desired outcomes?"
activities
The nonprofit sector includes:
all the above (credit unions, religious centers, frats and srats)
What type of externally prepared document has the highest degree of reliability?
audit
A successful collaboration can help a nonprofit in different areas. What is an area that a partnership CANNOT help?
board and executive leadership
What is an example of an internal financial report?
budget projection
Who is the best perspective donor?
current donor
The theory of marketing says that organizations should be ____-oriented and that the ____ should be central to the organization.
customer; consumer
What is the first step in the strategic planning process?
develop vission and mission statements
Nonprofit organizations often expose themselves using digital media. What is NOT a key benefit of digital media?
digital media helps nonprofit gain likes on FB
_________ is the process of regulating personal emotions to reflect organizational expectations through either the display of appropriate emotions or the suppression of inappropriate ones during interpersonal transactions at work.
emotional labor
where does most of the revenue in nonprofits come from?
fees of services and goods
Which of the following is one of the bottom lines included in the "double bottom line?"
financial bottom line
Non-profits may be exempt from all the following EXCEPT:
financial management
What are the two areas organizations should focus on in order to raise money?
individual donors and foundation support
Where from do nonprofits receive most of their donations?
individuals
in 2016-2017, total giving was expected to rise. which source was expected to lead these contributions?
individuals and house
A way to manage volunteers successfully is _______ ?
integrate the programs of the organization to the volunteers passions and interests
According to this week's readings, what is a particularly critical component of digital media?
interactivity
Which media outlet reaches more homes globally than any other media outlet?
internet
Why can it be a challenge to get funding from an independent foundation?
most money they have may be earmarked for specific organizations
In regards to a performance measurement system for nonprofits:
no one system will work for every nonprofit
What is the definition of a functional volunteer organizations?
one that provides services to clients
In measuring the performance of a nonprofit service, all of the following should be considered EXCEPT:
outside funding received
Which of these is NOT a violation of fiduciary responsibility?
over management
The human resources management approach encourages volunteers to be managed as if they were __________
paid employees
What style of leadership is described as encourages opinions and suggestions?
participative
An organization's constituency is made up of _____.
people with any kind of interest in the organization
Foundations and Charities are subcategories of nonprofit organizations. Which type of foundation usually has a single source of funding, and use income from investments to make grants to charitable nonprofit organizations?
private foundations
In regards to the marketing of products, a description of "marketing mix" involves what have become the famous "four P's" of marketing. Which of the following completes the "Four P's" ?
product, price, place, promotion
Good financial stewardship has internal and external control on finances. A report that measures the flow of funds and resources from the beginning of the year to date is called a _____?
profit and loss statement of activities
The complete Logic Model used to communicate what a program is all about contains components such as inputs, outputs, activities and outcomes. In an example about a program seeking to increase oral health in disadvantaged youth, which would be considered an input?
resources such as a staff dentist or pediatrician
What are current expenses incurred by an organization are often funded by?
revenues earned during the current year.
In regards to owning a company or organization, what are governance rights?
rights that let you make decisions on what happens in the organization without always gaining personal profit
Which of the following is the best example of surface acting?
smiling at a client who is making you feel frustrated
what is a key indicator when measuring a nonprofits success?
social change
What is NOT a major job of the board to be___
staff managers
What does SWOT stand for?
strength, weakness, opportunity, threats
Donations can be classified into three types of categories. The _____ donations are designated for a specific purpose or program, or must be used within a certain time period
temporarily restricted
What are the best ways to gather information about a nonprofit?
the website, annual report, IRS form 990
All of these aspects are indicative of non-profit organizations EXCEPT:
they often distribute profits to their directors
Which of the following is a reason why nonprofit organizations are given tax exemption?
they relieve government burdon and benefit society
Volunteering is _______non-compulsory work.
unpaid
What is an income statement?
what flows in and what flows out of the organization
In stategic planning, what does the mission statement consist of?
why the nonprofit exists, and the purpose it wants to fulfill