Introduction to Business

The law that prohibits employers from discriminating against qualified individuals with disabilities in hiring, advancement, or compensation, and requires them to adapt the workplace if necessary is the?

Americans with Disabilities Act of 1990

Employment tests where potential employees perform actual job tasks will demonstrate the applicant's level of ________________ and satisfy __________________ requirements

Competence; legal

The federal law that provides funds for the unemployed to learn new job skills is the?

Comprehensive Employment and Training Act of 1973

As part of the performance appraisal, a manager can take _________________ action to help an employee perform better

Corrective

To identify the candidate most likely to succeed, many organizations now investigate?

Credit history School and work records

There is an increase in the numbers of contingent workers who are?

Educated professionals such as accountants, attorneys, and engineers

List the steps in the performance appraisal process with the first step and proceeding to the last step

Establish performance standards Communicate the standards Evaluate performance to standard Discuss results with employee Take corrective action if needed Use results to make decision about pay or promotion

Provisions of the Fair Labor Standards Act of 1938 and its amendments include?

Establishment of the 40 hour work week Overtime pay for more than 40 hours per week Establishment of a minimum wage

____________________ interviews of employees who are leaving the firm can identify problem areas within the company that need to be taken care of quickly

Exit

The tool that lists ages, names, education, capabilities, training, specialized skills, and other relevant information about an organization's employees is called a?

Human resource inventory

A major factor that has led to more scheduling flexibility is the increase in two-________________ families

Income

The changes in the U.S. workforce that create challenges for human resource managers include?

Increased concern over health care benefits Employees who want leisure time More single-parent homes

A study of what employees do in a particular job is called a?

Job analysis

Training that duplicates the exact combination of conditions and tasks that occur on the job is?

Job simulation

When a beginning worker has spent several years learning a craft by working alongside an experienced worker as an apprentice, they earn the next classification of?

Journeyman

Flatter organizations today often reassign an employee to a new job at the same level, which is known as a(n)?

Lateral transfer

An effective performance appraisal system provides information to managers and is also a way to satisfy ______________________ requirements

Legal

Selection is the process of gathering information and deciding who should be hired to meet company staffing needs, under _____________________ guidelines

Legal

The effects of legislation on human resource professionals is important because?

Legislation affects all areas of human resource management

The purpose of a probationary period is to?

Let the new employee prove their value to the organization Reduce the probability of legal action by the employee Make it easier to terminate the employee who is not performing well

The ___________________ who will supervise the new employee may interview the applicant after the first interview

Manager

The Age Discrimination in Employment Act outlaws __________________ retirement in most organizations. This prevents workers from being forced to retire sooner than they want to

Mandatory

Another employee who introduces lower-level employees to the right people and acts as a sponsor within the organization is a(n)?

Mentor

Organizations can develop a diversified workforce whose managers include women and minorities by using?

Mentoring Networking

It is important in management development to?

Monitor participants' managerial skills over time

The federal law that establishes the right to collective bargaining and limits the interference of management in the right of employees to have a collective bargaining agent is the?

National Labor Relations Act of 1935

On-the-job training requires a trainee to ________________ and then _______________ a more experienced worker in the workplace

Observe; imitate

The federal law that regulates the degree to which employees can be exposed to hazardous substances and must be supplied with safe working conditions and equipment is the?

Occupational Safety and Health Act of 1970

The training that consists of internal or external programs away from the workplace is _____________ training

Off-the-job

The federal law that protects older workers from signing away their pension rights and protects them from illegal age discrimination is the?

Older Workers Benefit Protection Act of 1990

The type of training that demonstrates how technology is improving the efficiency of many off-the-job training programs is?

Online

Job-sharing is an arrangement whereby two or more __________________-______________ employees share one full-time job

Part-time

The ability to schedule part-time workers into _________________ demand periods is a benefit of job-sharing

Peak

Recruiting may be difficult because?

People with the needed skills are not available Wages offered are not competitive The organization has specific policies that require promotion from within

In firms with more than 15 employees, the Civil Rights Act of 1991 provides for?

Positive damages for victims of intentional discrimination A jury trial for victims of intentional discrimination

List the five steps in human resources planning in order from first to least, with the first step at the top

Preparing a human resource inventory Preparing a job analysis Assessing future human resources demand Assessing future human resources supply Establishing a strategic plan.

Human resource management is the ______________ of determining human resource needs that will achieve organizational goals

Process

Training and development includes all attempts to improve _________________ by increasing an employee's ability to perform

Productivity

The practice that improves employee morale, reduces training costs, and improves retention is?

Promoting from within

A senior manager who assists a lower-level manager by teaching needed skills and providing direction, advice and helpful feedback is?

Providing on-the-job coaching

By requiring "reasonable accommodation," the Americans with Disabilities Act protects individuals with disabilities from discrimination in?

Public: Telecommunications Transportation Accommodations

Under the Civil Rights Act of 1964, it is illegal for employers to discriminate based on?

Race Religion Sex

The shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to?

Recognize that a company's people are its ultimate resource; re-train workers for more challenging jobs

There are many challenges from ______________ a diverse pool of applicants

Recruiting

The set of activities for obtaining the right number of qualified people at the right time to fill the needs of the organization is?

Recruitment

A major provision of the Civil Rights Act of 1964, Title VII was that it prohibited discrimination in employment based on?

Religion Race Sex

Orientation programs include?

Required reading of handbooks Scheduled visits to departments Informal talks

A careful selection process can help to ensure new employees meet all ___________________ spelled out in the job specification for the job

Requirements

A job description specifies which of the following?

Responsibilities and duties of the job Objectives of the job The job's relation to other functions

The Employee Retirement Income Security Act of 1974 regulates and insures company ______________ plans

Retirement

An advantage of home-based work for employers is that it?

Saves office space costs Reduces absenteeism

List the steps of the typical selection process starting with the first step at the top and listing them in order to the last step on the bottom

1. Obtain complete application forms 2. Conduct initial and follow-up interviews 3. Give employment tests 4. Conduct background investigations 5. Obtain results from physical exams 6. Establish probationary periods

Both manager and subordinate must ___________________ the performance standards that are established

Accept

What are some of the external sources of recruitment?

Advertisements Employment agencies College recruiting

A controversial policy enforced by the EEOC was ____________________ action that is defined by increasing opportunities for minorities and women

Affirmative

On-the-job training methods include?

Shadowing Observing and imitating

Which pay system rewards the growth of both the individual and the team as they learn new and apply new skills and knowledge?

Skill-based pay

The human resource management ____________________ plan must address recruiting, selecting, developing, appraising, compensation, and scheduling the labor force

Strategic

Employees often request more fringe benefits instead of salary, in order to avoid higher?

Taxes

The tasks in the selection process include?

Testing the applicants Conducting interviews Gathering application information

Employment tests should be directly related to the tasks and responsibilities of the job because?

Tests have been challenged as discriminatory

An advantage of hiring contingent workers is that?

They reduce costs They receive fewer benefits than permanent workers

Most gain-sharing systems base ___________________ on improvements over pervious performance

bonuses

A __________________ plan gives employees some freedom to choose which hours to work, as long as they work the required number of hours

flextime

A schedule that allows employees to balance work-life demands is?

flextime

Companies trying to downsize sometimes offer special early retirement benefits known as a(n) ______________ ________________ to encourage long-term employees with higher salaries to leave

golden handshake

Discussing an employer's successes and areas that need improvement can provide managers an opportunity to?

guide the employee to better performance Hear the employee's views on how to improve the job

The accelerating cost of administering benefits programs has led to?

many organizations outsourcing that function

For performance appraisal systems to be effective, employees must be told clearly and precisely what the expectations are and how to?

meet the standards

The Fair Labor Standards Act of 1938 established a(n) _____________________ wage

minimum

__________________ is the process of establishing and maintaining contacts with key managers in your own organization or outside of it to serve as informal development systems

networking

What type of training lets employees learn by doing or watching others?

on-the-job training

When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is?

on-the-job training

The activity that initiates new employees into the organization, it's policies and procedures, and its objectives is a(n)?

orientation program

Managers often need training in special skills such as time management, ___________________, and human relations skills

planning

The choice of a pay system that is fair and competitive in today's labor market is important to an organization's survival because it?

retains valued employees motivates workers to perform well

Firms face a(n) _______________ of skilled workers in areas such as science, engineering, technology, and clean energy sources

shortage

Fringe benefits such as on site concierge services, free haircuts, and free breakfasts are called?

soft benefits

Increased flexibility in scheduling has become an important benefit for employees to offer because of?

the increase in single parent homes the increase in two-income families

A decrease in employee loyalty has led to higher ______________ and increased costs of replacing lost workers

turnover

Human resource management is responsible for dealing with all aspects of a company's most critical resource, its?

workforce

When an organization attempts to improve productivity by increasing its employees' abilities to perform, it is known as?

Training and development

Human resource managers perform several important functions so the organization has the people it needs to achieve its goals. They include?

Training and development; developing compensation systems; recruitment and selection

training done in schools where employees are taught on equipment similar to that used on the job is _______________ training

Vestibule

Organizations conduct background investigations to help identify people?

Who are most likely to succeed With the needed credentials

Which of the following tasks are part of a job analysis?

Discussing the job with the manager Observing current employees on the job

Fringe benefits that may provide incentives other than pay include?

- country club memberships - recreation facilities - company cars

The choice of a compensation system is very important to managers because?

- it affects efficiency and productivity - Incentives affect motivation

The cost of terminating employees has led companies to use?

- outsourcing - temporary employees

Place the three steps of training and development in order from first to last

1. Asses organization needs and employee skills for training gaps 2. Design training activities to meet identified needs 3. Evaluate the training's effectiveness

A performance review that seeks opinions from all around the employee, including those under, above, and on the same level is a(n)?

360-degree performance review

The Age Discrimination in Employment Act of 1967 outlawed employment practices that discriminate against people over the age of?

40

According to the Equal Pay Act of 1963, men and women must be paid the same wage if they?

Are doing equal jobs

Employees are now protected from wrongful termination if they?

Are protected by anti-discrimination law Refuse to break a law Are protected by the Americans with Disabilities Act

Investigating an applicant's work record, school record, and credit rating are often part of doing a(n)?

Background check

Extra pay for accomplishing or surpassing certain objectives is called a(n)?

Bonus plan

Among the advantages of flextime are?

Boosting employee productivity Improving employee morale

According to the American with Disabilities Act, medical tests?

Cannot be given just to screen out individuals with disabilities

Which of the following federal laws extends the right to a jury trial and punitive damages to victims of intentional job discrimination?

Civil Rights Act of 1991

To ensure that trained people are available when needed in an organization, human resource managers must?

Forecast organization requirements Train people ahead of time

Which of the compensation systems listed are likely to be effective in building cohesive teams?

Gain-sharing Skill-based pay

Most gain-sharing systems base bonuses on achieving specific?

Goals

The Hay pay method is based on job _________________, each of which has a strict pay range

Grade

Which pay system uses a tiered system of pay ranges based on know-how, problem solving, and accountability?

Hay

Off-the-job training develops and fosters professional development. It is expanding to include?

Health wellness programs Stress management Higher education degree work

The job analysis yields two important statements?

The job description & specifications

Reluctance to hire people in uncertain economic times is partially because there are high costs to terminating employees caused by?

The loss of investment in training an employee & Risk of lawsuits for wrongful termination

A disadvantage of job-sharing includes?

The need to hire, train, motivate, and supervise twice as many people

Understudy positions include titles like?

Undersecretary Assistant

It is important for human resource managers to _______________ the future labor supply because it is constantly shifting

assess

Experts believe that determining how best to _________________ employees is today's greatest human resource management challenge because it affects the long term success of the company

compensate

Fringe benefits such as health care, paid vacation, and sick days provide additional _______________ to employees

compensation

Individuals who are part-time, temporary, or seasonal workers are classified as?

contingent workers

The Immigration Reform and Control Act of 1986 requires employers to verify employment ___________________ of all new hires including U.S. citizens

eligibility

Equal _________________ laws limit the kinds of questions that can appear on employment applications so that people's rights are not violated

employment