IS 3003
process
A business ________ is a logically related set of activities that defines how specific business tasks are performed.
e-government
A government website that allows citizens to purchase fishing licenses is an example of ________.
innovation
A key benefit of collaboration is _______________, which focuses on deriving better and more unique ideas for products and services.
multinational and transnational
A networked system configuration supports which of the following international business strategies?
data
A secretary assisting management is considered a _________ worker.
Segmentation
According to Porter's competitive forces model, the intensity of the competitive forces determines all of the following EXCEPT industry ________.
Change Management
After implementing an information system, organizations must redesign business processes and then figure out how to encourage employees to adapt to these new ways of doing business. This is referred to as ________.
electronic commerce
Amazon.com is an example of ___________ because it sells products over the Internet.
business
An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of a(n) ________.
Customer Intimacy
An automobile rental company interested in learning and adapting to the needs of its clients is focusing on which business driver?
Decision making and control in an organization
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support which of the following?
Improving design quality and precision
Automobile manufacturers use computer-aided design (CAD) to create virtual models of parts and to prototype vehicles. This use of information systems is primarily related to which of the following?
CIO
A ________ is a senior manager who oversees the use of IT in the firm.
Benchmarking
Companies often use information systems to improve quality by ______________ as a way to set standards for products and services against predefined standards.
dashboard
Examining a map that depicts different colors based on flu outbreaks is an example of a digital ____________.
Enterprise Resource Planning (ERP)
Firms use ________ systems to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system.
changed its business operations
For PCL Construction, implementing new information technologies ________.
Quality
From a customer perspective, which term involves demanding durability, safety, ease of use, service effectiveness, and responsiveness?
Survival
If a business competitor introduces an effective product or service (i.e., when Citibank first introduced the ATM), your need to follow is considered an example of which business driver?
multinational
If Koa's Puppy Food Corporation maintains a highly centralized operation with financial management, but decentralizes production and marketing to other countries, the firm uses a ___________ global strategy.
transnational
If Koa's Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national boarders, the firm uses a ___________ global strategy.
data
In its simplest form, ___________ represents streams of raw facts with limited usefulness until organized.
Marketing
In the past five years, which field has undergone the most change because of technology?
Solution design
In the problem-solving model, the phase where you identify as many possible solutions as possible would represent the ___________ phase.
domestic exporter
Koa Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country. What type of global strategy does Koa use?
public laws
New ________ require that accountants have intimate knowledge of databases, reporting systems, and networks to trace financial transactions.
sales, marketing, and research and development
Research shows that the return on an investment in collaboration technology is greatest for the ________ functions.
enterprise social networking
Sharp Corporation implemented a(n) __________ system to help employees share ideas and opinions freely with each other.
Total Quality Management (TQM)
The acronym related to organizational improvements, TQM, stands for ____________________.
artificial intelligence (AI)
The four changes that present challenges in management information systems (MIS) include the growth of cloud computing, the use of Big Data and the Internet of Things (IoT), the mobile platform, and the application of ________ to help managers understand their business and products.
human resources
The four major functions of a business include manufacturing/production, sales/marketing, finance/accounting, and _________________.
business processes
The information systems department in an organization is responsible for maintaining all of the following EXCEPT ________.
Sales, accounting, and manufacturing and production
The order fulfillment process involves which of the following functional areas of a business?
Six Sigma
The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called ______________.
people
The ________ perspective of business problems includes a consideration of the firm's management as well as employees and their interrelationships in workgroups.
Solution Evaluation and Choice
The problem-solving model consists of problem identification, solution design, ________________, and implementation.
customer service and the quality of the product
To help improve quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system was to improve ______________________.
organizational culture
What is the MOST significant barrier to successful business process change?
continuous measurement
What is the final and ongoing step of the business process management model?
core competency
When a firm does something in which it is a world-class leader, that activity would be considered a _____________ for the company.
Improving Decision Making
When a manager does not receive forecasts, sales projections, or appropriate dashboards, the business objective of ______________ is not achieved.
Feeds and notifications
Which capability of social software allows users to use real-time information streams, status updates, and announcements?
Management Information Systems (MIS)
Which field deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used within an organization?
Substitute products and services
Which force in Porter's competitive forces model would describe an organization that loses customers due to its product prices being too high?
Mandarin Oriental Hotel's customer-preference tracking system
Which is an example of a business using information systems for customer intimacy?
BPM
Which of the following attempts to continually improve business processes to enhance competitiveness?
Offshore outsourcing will decrease demand in the U.S. for managerial IS positions.
Which of the following is FALSE about the information systems occupations through 2026?
Employees
Which of the following is NOT a part of the firm's environment?
Growth of outsourcing
Which of the following is NOT a reason that collaboration and teamwork are more important today than ever?
Collecting and storing large amounts of data
Which of the following is NOT a way that information systems provide a competitive advantage?
General ledgers
Which of the following is NOT an application of social business?
Providing iterative feedback
Which of the following is NOT an element of critical thinking?
digital television
Which of the following is NOT an example of a disruptive technology?
Human resources management
Which of the following is NOT an example of a primary activity in the value chain?
Lowers the bargaining power over suppliers in procuring products and services
Which of the following is NOT an impact of the Internet on competitive forces and industry structure?
wrong incentives
Which of the following is NOT considered an aspect of the technology dimension of a business problem?
They promote communication within units.
Which of the following is NOT part of the description of a value web?
operational excellence
Which of the following is a business driver which focuses on ways to achieve better efficiencies to increase profits?
Google Drive
Which of the following is a file storage and synchronization service for cloud storage, file sharing, and collaborative editing?
Information technology
Which of these focuses primarily on hardware and software?
BPM is the optimal approach when radical change is required.
Which statement about business process management (BPM) is FALSE?
Processing
Which term refers to converting raw data into a more meaningful form?
Cycle time
Which term refers to the total time it takes a child to purchase lemonade ingredients, create the lemonade, and set up operations for a neighborhood lemonade stand?
Primary activities
Which type of activity within the value chain model is directly related to the production and distribution for a firm's products and services?
Complexity of task
Which type of business problem falls under the organizational dimension?
zettabytes
With new laws requiring the storage of emails and other important documents, information systems storage now exceeds approximately 4.7 ________.
Social commerce
___________ is a way for individuals to provide feedback and reviews about products and services.
Transaction Processing System (TPS)
____________ focus on day-to-day operations of a business including managing sales, payroll, and receipts.
Business Process Reengineering
____________ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency.
Management
_____________ is the largest single group in the U.S. business labor force, and this group dramatically benefits from information to help with the decision-making process.
Business intelligence
_______________ is an emerging area where data is organized in a meaningful way to help managers at all levels make more informed decisions.
Social business
________________ commonly involves sites like Twitter and Facebook to collaborate with customers.
Systems analysts
_________________ are information systems professionals who help bridge the relationships between technical specialists and end users to identify requirements for improved systems.
Knowledge management systems
__________________ are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization.
$3.8
Worldwide, non-U.S. expenditures for information technology exceeded ________ trillion in 2019.
