IS CH. 1

Which of the following statements about how information systems are transforming business is false?

Due to the economic slowdown, e-commerce and Internet advertising have been slower to expand than expected.

There are three activities in an information system that produce the information that organizations need to make decisions, control operations, analyze problems, and create new products or services. What are these three activities?

Input, processing, and output

Business firms invest heavily in information systems to achieve six strategic business objectives: operational excellence, new products, services, and business models, customer and supplier intimacy, improved decision making, competitive advantage, and survival Which of the following is a good example of the relationship between information systems and customer and supplier intimacy?

The Mandarin Oriental hotel in Manhattan keeps track of guests' preferences, such as their preferred room temperature and television programs, in a large data repository. Individual rooms are networked to a central network server computer, so that when a customer arrives, the system automatically changes the room conditions to meet each customer's specifications.

For more and more businesses, computing is moving from PCs and desktop machines to tablets and smartphones. Managers are increasingly using these devices to coordinate work, communicate with employees, and provide information for decision making. These developments are part of which technology changes affecting information systems?

The emerging mobile digital platform

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements. The technology dimension of information systems consists of __________.

computer hardware, software, data management technology, and networking/telecommunications technology, including the Internet

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements. The organization dimension of information systems consists of __________.

the organization's hierarchy, functional specialties, business processes, culture, and political interest groups

There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. What are the four steps (in sequence) involved in the problem-solving process?

1. Problem identification 2. Solution design 3. Solution evaluation and choice 4. Implementation

Which of the following statements about information systems and globalization is false?

Communication between businesses in different parts of the world is now instant, but expensive.

Which of the following statements about information systems and globalization is false?

Internet service firms, such as Google and eBay, are able to replicate their business models and services in multiple countries with only a redesign of their information systems infrastructure.

Which of the following is not a career focus that needs an understanding of how information systems help firms achieve major business objectives?

Literature

There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. Which of the following best describes the solution design step?

Solution design involves creating several alternative solutions to the problem that has been identified.

Business firms invest heavily in information systems to achieve six strategic business objectives. Which of the following is not one of those business objectives

Technological superiority

Business firms invest heavily in information systems to achieve six strategic business objectives. Which of the following is not one of those business objectives?

Technological superiority

Which of the following is not an example of the information system skills and knowledge essential in business careers?

Ability to circumvent the ethical, social, and legal issues raised by systems

__________ can be defined technically as a set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization.

An information system

Which of the following is not an example of the information system skills and knowledge essential in business careers?

An understanding of the declining role of databases

There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. Purchasing or building hardware and software, testing the software, providing employees with training and documentation, managing change as the system is introduced into the organization, and measuring the outcome describes which step in the four-step model of problem solving?

Implementation

There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. Which of the following best describes the implementation step?

Implementation entails purchasing or building hardware and software, testing the software, providing employees with training and documentation, managing change as the system is introduced into the organization, and measuring the outcome.

Verizon Corporation uses a Web-based digital dashboard to provide managers with precise real-time information on customer complaints, network performance for each locality served, and line outages or storm-damaged lines. Using this information, managers can immediately allocate repair resources, inform consumers of repair efforts, and restore service fast. This scenario is a good example of a business using information systems to achieve which of the following strategic business objectives?

Improved decision making

Business firms invest heavily in information systems to achieve six strategic business objectives: operational excellence, new products, services, and business models, customer and supplier intimacy, improved decision making, competitive advantage, and survival. Which of the following is a good example of the relationship between information systems and operational excellence?

In 2014, Walmart achieved $473 billion in sales in large part because of its Retail Link system, which digitally links its suppliers to every one of Walmart's stores. As soon as a customer purchases an item, the supplier monitoring the item knows to ship a replacement to the shelf.

In 2014, Walmart achieved $473 billion in sales in large part because of its Retail Link system, which digitally links its suppliers to every one of Walmart's stores. As soon as a customer purchases an item, the supplier monitoring the item knows to ship a replacement to the shelf. Business firms invest heavily in information systems to achieve six strategic business objectives: operational excellence, new products, services, and business models, customer and supplier intimacy, improved decision making, competitive advantage, and survival. This scenario is a good example of a business using information systems to achieve which of the following strategic business objectives?

Operational excellence

There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. Understanding what kind of problem is being presented, and identifying people, organizational, and technology factors describes which step in the four-step model of problem solving?

Problem identification

A flexible collection of computers on the Internet begins to perform tasks traditionally performed on corporate computers. Major business applications are delivered online as an Internet service. These developments are part of which technology changes affecting information systems?

The growth in "cloud computing"

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements. Training, job attitudes, and management behavior are part of which dimension of information systems?

The people dimension