IS CH 11

Artificial intelligence systems: A) Do not exhibit the same level of intelligence as human beings B) Can solve all problems intelligently C) Substitute for experts D) Can come up with new and novel solutions to problems E) Can develop associations and use metaphors and analogies

A

End-user development is useful primarily for creating: A) enterprise systems. B) user interfaces. C) conventional programs. D) mobile apps. E) simple programs

A

Finding out why orders are not being filled on time at a distribution center is what kind of decision scenario? A) Semi-structured B) High-velocity C) Unstructured D) Procedural E) Operational

A

Of the following, which is the most important reason for creating a mobile version of a business's website? A) Mobile devices provide access from anywhere. B) Mobile devices use touch interfaces. C) Mobile devices use lower bandwidth. D) Mobile devices use different platforms. E) Mobile websites use different programming than traditional websites

A

What kind of decision making tool could help you develop a recommended system for your firm's website which has 50,000 visitors a month? A) Big data analytics B) Sensitivity analysis C) Goal seeking D) Forecasting E) Simulation

A

Which is the first step in developing a new information system? A) Defining the problem B) Gathering information requirements C) Programming D) Developing alternative solutions E) Feasibility study

A

Which is the last step in developing a new information system? A) Training and documentation B) Conversion C) Maintenance D) Change management E) Implementing the system

A

Which of the following would be a typical parameterized report for an organization's marketing group? A) Variability of sales by region and time B) Marketing campaign effectiveness C) Customer satisfaction report D) Impressions and conversion on the firm's website E) Sales forecast for a single product

A

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps? A) GIS B) DSS C) GSS D) TPS E) MIS

A

You are answering phones for a local utilities provider and are speaking with an extremely angry customer. Because your company manual advises employees to transfer hostile calls to a superior, you do this. What quality dimension of decisions does your action reflect? A) Due process B) Justice C) Fairness D) Coherence E) Accuracy

A

________ is a management methodology that translates a firm's goals into operational targets. A) BPM B) KPI C) Balanced scorecard D) OLAP E) GDSS

A

A KPI is: A) an industry standard for measuring performance along a given dimension. B) a measure proposed by senior management. C) an alternative to the balanced scorecard method. D) an analytic technique for measuring financial performance. E) a measurement of knowledge performance

B

Google's ability to recognize the meaning and intent behind user queries rather than merely matching keywords is based on which of the following? A) Expert systems B) Machine learning C) DSS D) Neural networks E) Parameterized reports

B

In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related? A) Degree would be a sister class to Mathematics and Physics. B) Degree is a superclass to Mathematics and Physics. C) Mathematics and Physics would be ancestors to Degree. D) Degree would be a subclass to Mathematics and Physics. E) Degree, Mathematics, and Physics would be three separate classes.

B

System testing: A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole. C) tests each program separately. D) provides the final certification that the system is ready to be used in a production setting. E) rolls system tests out to separate business divisions for independent results

B

The business intelligence environment includes all of the following except: A) data from the business environment. B) cloud-based storage. C) BI infrastructure. D) business analytics. E) delivery platform.

B

Where there is no well-understood or agreed-on procedure for making a decision, it is said to be: A) undocumented. B) unstructured. C) documented. D) semi-structured. E) low-level.

B

Which of the following is not an element of the business intelligence environment? A) User interface B) Executive users C) Platform D) Business analytics toolset E) Production reports

B

Which of the following is not one of the unique considerations in developing applications for a mobile platform? A) Reduced screen space B) The telephone service provider C) User gestures D) Bandwidth constraints E) Multiple mobile platforms

B

Which phase of decision making finds or recognizes a problem? A) Design B) Intelligence C) Choice D) Implementation E) Definition

B

A systems analysis includes a ________ that is used to determine whether the solution is achievable from a financial, technical, and organizational standpoint. A) test plan B) conversion plan C) feasibility study D) risk analysis E) GANTT chart

C

All of the following are intelligent agents that are able to respond to human voice commands with useful information in voice or written form except: A) Apple's Siri. B) Microsoft's Cortana. C) Facebook's DeepFace. D) Amazon's Alexa. E) Google Now

C

Backward sensitivity analysis software is used for: A) supply chain optimization. B) historical what-if analysis. C) goal seeking. D) reverse forecasting. E) customer analysis

C

Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed: A) compliance. B) production. C) maintenance. D) acceptance. E) conversion.

C

Each program in a new information system is tested separately in: A) application testing. B) acceptance testing. C) unit testing. D) user testing. E) system testing.

C

Expert systems: A) solve problems too difficult for human experts. B) are based on DO WHILE rules. C) use rules based on human expertise. D) share characteristics with mainframe computing. E) are a type of machine based intelligence.

C

Genetic algorithms: A) represent knowledge as groups of characteristics. B) are software programs that work in the background to carry out specific, repetitive tasks. C) develop solutions to particular problems using techniques such as mutation, crossover, and selection. D) "learn" patterns from large quantities of data by sifting through data. E) have a large number of sensing and processing nodes that continuously interact with each other.

C

In a parallel conversion strategy, the new system: A) is tested by an outsourced company. B) replaces the old one at an appointed time. C) and the old are run together. D) is introduced in stages. E) is run in at least two separate divisions in order to compare results.

C

Interactive graphics software and hardware that create computergenerated simulations which provide sensations that emulate real worldactivities describes: A) VRML (Virtual Reality Modelling language) B) Fuzzy neural networks C) Virtual reality systems D) Genetic algorithms E) Pilot programs

C

Object-oriented modeling is based on the concepts of: A) objects and relationships. B) classes and objects. C) class and inheritance. D) objects and inheritance. E) tables and relationships.

C

Operational management typically makes which type of decisions? A) Semi-structured B) Documented C) Structured D) Procedural E) Low-level

C

Which dimension of quality means that a decision faithfully reflects the concerns and interests of affected parties? A) Due process B) Justice C) Fairness D) Coherence E) Accuracy

C

Which of the following BI functionalities would you use to assess the likelihood of students dropping out of a college program? A) Parameterized reports B) Prescriptive analytics C) Ad hoc queries D) Production reports E) Predictive analytics

C

Which types of decisions are more prevalent at lower organizational levels? A) Procedural decisions B) Unstructured decisions C) Structured decisions D) Semi-structured decisions E) Operational decisions

C

_______ provides a model for an information system solution and consists of all the specifications that will deliver the functions identified during systems analysis. A) A feasibility study B) An information requirements analysis C) A systems design D) An alternative selection process E) A testing plan

C

________ are designed to have a generalized capability to learn. A) Knowledge-based systems B) Neural networks C) Fuzzy logic systems D) Expert systems E) Genetic algorithms

C

Acceptance testing: A) includes all the preparations for the trials. B) tests the functioning of the system as a whole. C) tests each program separately. D) provides the final certification that the system is ready to be used in a production setting. E) rolls system tests out to separate business divisions for independent results

D

Technologies that uniquely and directly address the organizational learning and knowledge management tasks include: A) enterprise systems, external and internal networks, databases, datamining, and communication-based applications B) just office systems and knowledge work systems C) just external and internal networks and databases D) office systems, knowledge work systems (KWS), group collaboration systems, and AI applications E) just group collaboration systems and AI applications F) all the above

D

The entire system-building effort begins with and is driven by: A) senior managers. B) the CIO. C) information requirements. D) end-user users E) the project management team

D

The oldest method for building information systems is: A) JAD. B) prototyping. C) object-oriented development. D) the systems development life cycle. E) RAD

D

The strategy used to search through the rule base in an expert system defines: A) an AI shell B) fuzzy logic C) CASE D) an inference engine E) a genetic algorithm

D

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management, a firm would most likely use: A) CAD systems. B) genetic algorithms. C) fuzzy logic systems. D) intelligent agents. E) neural networks

D

What is the name of a decision support tool that asks what-if questions repeatedly to predict outcomes in a variety of situations? A) Key performance indicators B) Predictive analytics C) Ad hoc query D) Sensitivity analysis E) Pivot table

D

Which of the following is a specialist who elicits information and expertise from other professionals and translates it into a set of rules or frames for an expert system? A) Knowledge translator B) Knowledge analyst C) Knowledge specialist D) Knowledge engineer E) Expert analyst

D

Which of the following is an example of a high-velocity automated decision process? A) Strategic decision making B) Operational decision making C) Credit granting decisions D) Providing online search results E) Discovering and identifying the nature of a decision problem

D

Which of the following is the biggest risk in using end-user development to create a new information system? A) The software used may create inaccurate information. B) The system doesn't adequately reflect user needs. C) Hardware is unable to support the new system. D) The system may not be able to scale up to handle larger amounts of data. E) End users are overly taxed and become reluctant to use the system

D

Which of the following statements about neural networks is not true? A) Neural network applications are used to address problems of control and optimization. B) Neural networks are being used to help detect credit card fraud. C) Neural networks are being used to screen patients for coronary artery disease. D) Neural networks are best used as a substitute for human decision makers. E) Neural networks are being used to predict the performance of equities.

D

A knowledge-intensive computer program that captures the expertise of a human in limited domains of knowledge describes: A) a neural network B) a decision support system C) fuzzy logic D) a genetic algorithm E) an expert system

E

Deciding whether to introduce a new product line is an example of a(n): A) semi-structured decision. B) procedural decision. C) nonprocedural decision. D) operational decision. E) unstructured decision.

E

GDSS are designed to: A) allow meeting attendees to share their thoughts in real time with their peers. B) manage knowledge using a global perspective. C) enable collaboration among geographically dispersed participants. D) enable executives to easily supervise senior management meetings. E) implement structured methods for organizing and evaluating ideas.

E

In the traditional systems development life cycle, end users: A) contribute heavily throughout development. B) have no input. C) contribute only during testing. D) are important only during the conversion phase. E) are limited to providing information requirements and reviewing the technical staff's work

E

Knowledge workers need: A) powerful graphics B) communications and document management tools C) a user-friendly interface D) analytical tools E) all the above

E

Major knowledge work applications include: A) Investment workstations, computer-aided design systems, and intelligent agents B) Document imaging systems C) Virtual reality systems, investment workstations, and intelligent agents D) Virtual reality systems, intelligent agents, and investment workstations E) Computer-aided design systems, virtual reality systems, and investment workstations

E

Which of the following is a key problem in managing knowledge? A) Sharing knowledge B) Storing knowledge C) Distributing knowledge D) Locating knowledge E) Classifying knowledge

E

Which process develops a detailed description of the functions that a new information system must perform? A) Feasibility study B) Systems design C) Test plan development D) PERT chart E) Requirements analysis

E