IS Final Exam
______ capital is defined as the investment in social relations with the expectation of returns in the marketplace.
Social
__________ media is defined as web apps that support the creation and sharing of user-generated content
Social
Which of the following types of capital adds value through information, influence, and personal reinforcement
Social Capital
_______ are web apps that support the creation and sharing of the user-generated content
Social Media
_______ is the investment in social relations with the expectation of returns in the marketplace
Social capital
A _____ is a information system that supports the sharing of content among networks of users
Social media information system (SMIS)
A business intelligence process is ___________ when it allows business people to assess and predict business events
effective
______________ is allowing CBI to do less production of bicycles and shifts this production to suppliers who can do the work at a lower cost
Outsourcing
_____________ is the process of obtaining goods and services
procurement
_______ companies are defined at those that own the products and goods they sell
Merchant
Prior to CBI using SAP, a major _______ problem involved the wasted time spent on the invoice and other errors.
Accounting
An emerging technology called _____ involves computer data being overload onto the physical environment
Augmented Reality
B2_ sales are much more common than B2C
B
An internal document that issues a request for a purchase is called a ___________
Purchase requisition
_______ aims to discover or reveal patterns in data that will help aid the decision process
Business Intelligence
The concept of _____ suggest one rely on evidence and data rather than intuition or personal experience when making decisions.
Data driven
A data set listing 12345 for an individuals name is an example of __________, which is a major challenge with Big Data.
Dirty Data
Procurement processes that are less costly and generate fewer failures are said to be _____.
Efficient
As of 2017, _________ enjoys the largest number of registered users.
______ is a term that refers to a level of detail represented by the data.
Granularity
_______ is considered the time needed for a supplier to deliver an order.
Lead Time
_______ is a software technique for analyzing large amounts of data on thousands of computers working in parallel
MapReduce
Supply Chain Management is to a Supply Chain what Customer Relationship Management is to ______
Marketing
______ companies own the goods they sell.
Merchant
_____________ uses the sorting, grouping, filtering and calculating in iterative steps that allows the user to execute the operations interactively.
OLAP slicing and dicing
The biggest issue in social media and the sharing economy in the future will be _____.
Privacy
_________ occurs when processes are mutually supportive
Process synergy
____________ problems include having purchasing agents that are not centralized, causing quality control problems.
Procurement
Which of the following is NOT a marketing process?
Production of merchandise
Which of the following is NOT a data mining technique?
RFM
_________ analysis is used to analyze and rank customers according to their purchasing patterns
RFM
______ is commonly use to analyze and rank customers based on customer orders and spending habits.
RFM analysis
When assessing the benefits of a company being engaged with social media, it is difficult to measure the ________, which examines the costs and benefits as a percentage.
ROI
With BI becoming easier for and users to use, the term ________ BI refers to those that independently conduct analysis.
Self-service
After reviewing SAP's inherent processes, CBI created ________ for system users
Simple steps
Organization seek to ______ relationships to increase the likelihood that the other party in the relationship will do something beneficial to the organization.
Strengthen
The Purpose of the _________ Relationship process is to automate, simplify, and accelerate a variety of supply chain Processes.
Supplier
A ______ is a network of people, organizations, resources, and processes that create and distribute a particular product from delivery of raw materials at the supplier to final delivery to consumer.
Supply Chain
________ management involves the administration of supply chain processes
Supply Chain
________ uses a collection of tools, techniques, and management activities to help businesses develop integrated supply chains that support organizational strategy.
Supply Chain management
The primary business objective for using social media is to _______.
Support a competitive strategy
________, which includes companies like Uber, enables peer-to-peer exchanges via online communities.
The sharing economy
From an accounting perspective, an _____________ is considered best practice before paying a bill,
Three way Match
The three V's of Big Data are volume, velocity, and ___________
Variety
Once the shipment arrives, the receive goods activity begins, in which the _______ manager opens the box and then counts and inspects the contents.
Warehouse
Which of the following is not part of the data acquisition process?
reporting data
The changes brought about by the increase in data storage and sharing have created a demand for workers with __________
abstract reasoning
Which of the following options is NOT an activity in a procurement process?
assemble products
In a business context, ______ involves being informed about current conditions.
assessment
Non merchant companies often use ________ to match buyers and sellers
auctions
Google Glass, which superimposes computer data on eyeglasses to enhance what the user sees, is known as _____
augment reality
With its ability to validate transactions and maintain anonymity, _______ technology will have a significant impact on financial transactions.
blockchain
Real-time data sharing reduces the _____________ effect that occurs when companies order more supplies than needed.
bullwhip
The process of acquiring, analyzing, and publishing data is called ___________
business intelligence
Which of following is the most common type of transaction?
business to business
purchasing problems arises when agents do not _________ with each other
collaborate
The best time to respond to problematic social media is when the ____________
content causes the organization to do something positive
The ration of the number of customers who actually make a purchase, divided by the number who only visit, is referred to as the _______rate.
conversion
The _____ measures the frequency that someone who clicks on an ad makes a purchase, "Likes" a site, or take some other action desired by the advertiser.
conversion rate
Social media has had a profound impact on the way organizations provide ___________
customer service
A network underneath the internet, which is intentionally hidden and requires a special browser, is called ___________
darknet
Lucia is
data driven
A measure is a ______.
data item that can be summed, average, or otherwise processed
Faizah works as a ________
data scientist
In large organizations, a group of people manage and run a _____, which is a facility for managing an organization's BI data.
data warehouse
CBI was motivated to adopt an ERP because they found that actors in the sales process were served by isolated
databases
A ____ is a characteristic or attribute.
dimension
CBI decided that SAP would be the best choice if they wanted to ________
fit seamlessly into the supply chain of their business partners
Social media is a must for any business because it _________
has a reach that is growing by 20% annually
Big Data are characterized by a huge volume of data that ________
has great variety
A three way match discrepancy, considered to be an accounting problem, results from _____ data
inconsistent
In simple terms, the objective of a business intelligence process is to _________
inform
Before adapting SAP, the procurement process at CBI relied on different databases that were unable to share data efficiency. The four isolated databases are known as _______.
information silos
In the CBI example, SAP allowed the accounting department to prioritize deliveries to its best customers, which reduced the number of canceled sales. This was possible through SAP's __________
inherent processes
Sap and other new IS can significantly improve the Procurement Process if they can be ___________
integrated
Social media has had its greatest impact on businesses' __________ process
marketing and sales
Content that combines data from two more web services that often create a seamless appearance on a new page is called a ________.
mashup
The effect of _____ content is greater because it combines data from two or more Web Services.
mashup
Unlike most processes in a business, social media processes are ______
not controlled by the business
The sales process is also known as _____
order to cash
______ means that legal ownership of the material has changed
posting
The objective of most business intelligence is to _______
predict the likelihood of future events
The process of obtaining goods and services such as raw materials, machine spare parts, or cafeteria services is known as ______
procurement
A _________ is considered a binding agreement to sell a product at a specific price, and on a specific date
quotation
When a customer accepts an _______ and agrees to buy a product at a specific price from a specific supplier on a specific date, a sales order is created.
quotation
After a goods receipt has been saved, the next activity is ______.
receive invoice
Disintermediation improves market efficiency by __________
removing the middle layers of merchants
A purchase __________ is an internal company document that issues a request for a purchase
requisition
Amazon fullfillment centers are increasingly using _____________ to move inventory during uploading, storage, and picking activities.
robots
The customer Relationship Management (CRM) falls within which of the following value chain activities?
sales and marketing
The key feature of hardware in a BI system is that it needs to be ____________
scalable and cloud based
A ___________ is a mapping that depicts the relationships among connected people
social graph
Once Maria, the purchasing manager, approves the purchase, she creates a Purchase Order (PO) that becomes a legally binding contract when the ________
supplier accepts the Po
The primary objective for an organization to utilize social media is to ______.
support strategy
Which of the following was NOT a typical problem with the Sales process before the implementation of SAP?
three-way match discrepancies
The two important characteristics of social media promotions are the network effect and ______
trust
_________ content includes the risk of inappropriate and negative comments
user generated
When content dramatically expands beyond routine views and erupts, if goes ______ and becomes very popular for a period.
viral
When content foes ____ it becomes extremely popular in a short time.
viral
Wally, the warehouse manager at CBI, didn't have enough sales data to order enough raw materials to meet a rise in customer order for e-bikes. This was an ______ problem.
warehouse
