IS mgmt chapter 1 quiz

E-commerce and Internet advertising reached $83 billion in 2017, growing at about:

15 percent.

Approximately how many adult Americans are online?

273 million

What percent of the Fortune 500 companies uses Twitter to communicate with their customers?

80 percent

Which of the following is an example of a business using information systems to create new products and services?

Apple's creation of the iPad

Federal law requires many businesses to keep email messages for ten years.

False

Which of the following is the key business metric behind the technologies implemented by Kroger, as discussed in the chapter-opening case?

Higher customer satisfaction levels

Which of the following statements is not true?

In 2016, about 25 percent of all capital investment in the United States was for information systems hardware, software, and telecommunications equipment.

Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following?

Operational efficiency

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

Survival

Which business objective were competitors seeking when they rushed to provide ATMs after Citibank introduced the first ATMs in New York?

Survival

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

The Internet

As described in the chapter case, which of the following constitutes a people element of the UPS tracking system?

The decision to use automation

The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:

big data.

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

culture.

All of the following can be considered managerial responsibilities except:

designing new information systems.

The six important business objectives of information system investment include all of the following except:

employee morale.

All of the following are examples of environmental actors in an information system except:

feedback.

All of the following describe the effects of globalization except:

increases in transaction costs.

The three activities in an information system that produce the information organizations use to control operations are:

input, processing, and output.

A moving company has an information system that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times is a(n) ________ dimension of the system.

organizational

Output:

transfers processed information to the people who will use it or to the activities for which it will be used.

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

true

Intranets:

use Internet technology for a private company network.

The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in its use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?

Culture affects how information system solutions are implemented and used.

To make sure it stocks clothes that its customers will purchase, a department store implements a new application that analyzes spending levels at its stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?

Customer intimacy

Purchase of information systems hardware, software, and telecommunications equipment will constitute more than half of all capital investment in the United States in 2017.

False

As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system?

The specification of procedures for identifying packages with sender and recipient information

In a hierarchical organization, the upper levels consist of:

managerial, professional, and technical workers.

The average number of baseball tickets sold at a particular price is an example of:

meaningful information.

Data management technology consists of the:

software governing the organization of data on physical storage media.