ISA 387 Chapter 2 Quiz

_____ are the benefits that can be measured in dollars. Ethical benefits Agile benefits Tangible benefits Intangible benefits

Tangible benefits

_____ result from a decrease in expenses, an increase in revenues, or both. Agile benefits Tangible benefits Ethical benefits Intangible benefits

Tangible benefits

_____ refers to the practical resources needed to develop, purchase, install, or operate a system. Technical feasibility Schedule feasibility Market feasibility Operational feasibility

Technical feasibility

_____ includes ongoing support and maintenance costs, as well as acquisition costs. Group of answer choices TCO (total cost of ownership) JIT (just-in-time costs) RCT (real cost of time) CRC (customer relationship costs)

Total cost of ownership (TCO) includes ongoing support and maintenance costs, as well as acquisition costs.

A CASE tool can be used to define and document an overall environment. Group of answer choices False True

True

A SWOT analysis examines a firm's technical, human, and financial resources. False True

True

A constraint can involve hardware, software, time, policy, law, or cost. True False

True

As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support. True False

True

Competition drives many information systems decisions. False True

True

Competition drives many information systems decisions. Group of answer choices True False

True

Errors or problems in existing systems can trigger requests for systems projects. True False

True

Feasibility analysis is an ongoing task that must be performed throughout the systems development process. True False

True

Internal and external factors affect every business decision that a company makes, and IT systems are no exception. True False

True

Irrespective of the development strategy used, many organizations still rely on the IT group to provide guidance when it comes to selecting tools to support strategic planning activities. True False

True

Many smaller companies rely on one person to evaluate system requests instead of a committee. Group of answer choices True False

True

Quick Response codes contain more information than traditional bar codes, but less than RFID tags. True False

True

The Internet-of-Things (IOT) involves almost all electronic devices communicating with one another over a computer network. False True

True

When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs. True False

True

Hardware-based security controls include _____. system patterns biometric devices online forms password fields

biometric devices

The term _____ refers to the reasons, or justifications, for a proposal. Group of answer choices problem charter work statement business case use case

business case

The objective of a _____ is to use the combined judgement and experience of several analysts to evaluate systems projects. computer resources committee system networking committee data storage committee topology identification committee

computer resources committee

A _____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve. Group of answer choices query key constraint trigger

constraint

A _____ must be achieved to fulfill a company's mission. vision competency critical success factor core competency key performance factor

critical success factor

Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs. technical feasibility schedule feasibility economic feasibility operational feasibility

economic feasibility

The objective of _____ is to gather data about project usability, costs, benefits, and schedules. project execution fact-finding mediation project maintenance

fact-finding

A popular technique for investigating causes and effects is called a _____ diagram. causebone crossbone jawbone fishbone

fishbone

A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline. causebone diagram crossbone diagram jawbone diagram fishbone diagram

fishbone diagram

Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests. Group of answer choices greatest benefit, at the highest cost, in the shortest period of time least benefit, at the lowest cost, in the longest period of time least benefit, at the highest cost, in the longest period of time greatest benefit, at the lowest cost, in the shortest period of time

greatest benefit, at the lowest cost, in the shortest period of time

Strategic planning starts with a _____ that reflects a firm's vision, purpose, and values. feasibility study mission statement relationship diagram performance assessment

mission statement

Projects where management has no choice in implementing them are called _____ projects. nondiscretionary concatenated appended discretionary

nondiscretionary

Of the measures of feasibility, questions such as "Does management support the project?" and "Will the new system require training for users?" would help predict a system's _____. economic feasibility technical feasibility schedule feasibility operational feasibility

operational feasibility

Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called _____. project creep project dilation project drift project expansion

project creep

To avoid the problem of _____, a project's scope should be defined as clearly as possible. project drift project dilation project expansion project creep

project creep

Determining the _____ means defining the specific boundaries, or extent, of a project. project table project index project scope project matrix

project scope

When assessing _____, a systems analyst must consider the interaction between time and costs. schedule feasibility resource feasibility technical feasibility market feasibility

schedule feasibility

A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people. experiment fishbone research survey

survey

A systems analyst conducts a preliminary investigation to study the _____ and recommend specific action. Group of answer choices project staffing report systems validation systems request project scheduling report

systems request

Systems development typically starts with a _____. systems request financial snapshot feasibility study preliminary investigation

systems request

Of the measures of feasibility, questions such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?" should be considered while assessing _____. Group of answer choices economic feasibility schedule feasibility ethical feasibility technical feasibility

technical feasibility

Which is an example of an intangible benefit? An online package tracking system that improves service and decreases the need for clerical staff A user-friendly system that improves employee job satisfaction A sophisticated inventory control system that cuts excess inventory A new scheduling system that reduces overtime

A user-friendly system that improves employee job satisfaction

Which is an example of a tangible benefit? A new website that enhances a company's image A user-friendly system that improves employee job satisfaction An online package tracking system that improves service and decreases the need for clerical staff A sales tracking system that supplies better information for marketing decisions

An online package tracking system that improves service and decreases the need for clerical staff

Many companies implement _____ systems that integrate all customer-related events and transactions. JIT (just-in-time) RFID (radio frequency identification) CRM (customer relationship management) TCO (total cost of ownership)

CRM (customer relationship management)

Which is an example of a discretionary project? Including annual updates to payroll and tax percentages Adding a report required by a new federal law Updating quarterly changes in reporting requirements for an insurance processing system Creating a new report for a user

Creating a new report for a user

_____ components can provide automated responses to sales inquiries, online order processing, and inventory tracking. Group of answer choices Just-in-time (JIT) Automatic teller machine (ATM) Total cost of ownership (TCO) Customer relationship management (CRM)

Customer relationship management (CRM) components can provide automated responses to sales inquiries, online order processing, and inventory tracking.

_____ technology uses radio frequency identification (RFID) tags to identify and monitor the movement of each individual product, from a factory floor to the retail checkout counter. EPC (electronic product code) EPOD (electronic proof of delivery) RTPD (real-time product delivery) MCC (magnetic character code)

EPC (electronic product code)

Using _____, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list. PPOD (physical proof of delivery) RDS (radar detection system) RPS (radio positioning system) EPOD (electronic proof of delivery)

EPOD (electronic proof of delivery)

_____ means that the projected benefits of a proposed system outweigh the estimated costs. Operational feasibility Schedule feasibility Technical feasibility Economic feasibility

Economic feasibility

A new website that enhances the company's image is an example of a tangible benefit. False True

False

A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization. False True

False

A survey is as flexible as a series of interviews, but it is more expensive. False True

False

Because significant resources are required, team leaders usually initiate large-scale projects. True False

False

Economic activity has a negligible influence on corporate information management. True False

False

If a request is feasible, it is said to be necessary. False True

False

In most organizations, the IT department receives fewer systems requests than it can actually handle. Group of answer choices False True

False

Information systems that interact with customers usually receive low priority. False True

False

It is easier to assign dollar values to intangible than to tangible benefits. False True

False

It is easier to assign dollar values to intangible than to tangible benefits. Group of answer choices False True

False

Most large companies rely on one person to evaluate systems requests instead of relying on a systems review committee. Group of answer choices False True

False

Projects that adopt agile methodology are not prone to the typical rapid changes that occur throughout the system development lifecycle. False True

False

Systems requests do not deal with factors involved in improving service. False True

False

The Pareto chart, sometimes called a scatter diagram, is a problem-solving tool. Group of answer choices False True

False

The letters SWOT stand for spending, weeks, overtures, and time. True False

False

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts. Group of answer choices True False

False

The Pareto chart, sometimes called a scatter diagram, is a problem-solving tool. False True

False (The XY chart, sometimes called a scatter diagram, is a problem-solving tool)

_____ are advantages that are difficult to measure in dollars but are important to a company. Tangible benefits Intangible benefits Real benefits Tactile benefits

Intangible benefits

Electronic data interchange (EDI) enables _____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory. EPOD (electronic proof of delivery) RFID (radio frequency identification) CRM (customer relationship management) JIT (just-in-time)

JIT (just-in-time)

_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen. Group of answer choices Performance assessments Relationship assessments Vision statements Mission statements

Mission statements

_____ means that a proposed system will be used effectively after it has been developed. Economic feasibility Operational feasibility Technical feasibility Schedule feasibility

Operational feasibility

The _____, named after a nineteenth-century economist, is a widely used tool for visualizing issues that need attention and is drawn as a vertical bar graph. XY chart Pareto chart Gantt chart Scatter chart

Pareto chart

_____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced. Group of answer choices Feasibility Relationship Accessibility Performance

Performance

_____ means that a project can be implemented in an acceptable time frame. Group of answer choices Economic feasibility Operational feasibility Technical feasibility Schedule feasibility

Schedule feasibility

_____ planning is the process of identifying long-term organizational goals, strategies, and resources. Prospect Pilot Vertical Strategic

Strategic