ISDS 3115 Chapter 1

A

A global network of organizations and activities that supply a firm with goods and services is referred to as A. a supply chain B. production C. business functions D. operations management

A

Competition in the 21st century is no longer between companies; it is between A. supply chains B. individuals C. technologies D. countries

D

In general, the supply chain starts with A. a distributor B. final customers at the retail store C. research and development D. the provider of basic raw materials

A

Productivity increases when A. inputs decrease while outputs remain the same B. outputs decrease while inputs remain the same C. inputs and outputs increase proportionately D. inputs increase while outputs remain the same

D

The creation of goods and services is referred to as: A. transformation B. formation C. design D. production

D

The father of scientific management is A. Henry L. Gantt B. Eli Whitney C. Henry Ford D. Frederick W. Taylor

D

The person who introduced standardized, interchangeable parts was A. Henry Ford B. Frederick W. Taylor C. W. Edwards Deming D. Eli Whitney

B

What is the goal for mass customization? A the goal is to seek creative designs, efficient production, and high-quality goods via international collaboration B. the goal is to produce customized products, whenever and wherever needed C. the goal is to enrich jobs and move more decision making to the individual contributor D. The goal is to let operations managers work wight their supply chain to viciously cut inventories at every level

D

Which appears to provide the best opportunity for increases in productivity? A. capital B. raw materials C. labor D. management

B

Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? A. managing quality B. process and capacity design C. human resources and job design D. design of goods and services

A

Which of the following activities at a commercial bank is NOT an operations activity? A. auditing B. security C. check clearing D. maintenance

C

Which of the following activities at an airline is NOT an operations activity? A. flying B. crew scheduling C. sales D. catering

B

Which of the following best defines scheduling? A. determines and implements intermediate-and short-term schedules that effectively and efficiently utilize personnel while meeting customer demands B. determines and implements intermediate- and short-term schedules that effectively and efficiently utilize bother personnel and facilities while meeting customer demands C. determines and implements long-and short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands D. Determines and implements long- and short-term schedules that effectively and efficiently utilize personnel while meeting customer demands

A

Which of the following does NOT contribute to OM? A. unsystematic processing of data B. innovations from physical sciences C. other disciplines including industrial engineering, statistics, management, and economics D. information technology

C

Which of the following is NOT a characteristic of services? A. unique B. intangible C. standardized product D. produced and consumed simultaneously

B

Which of the following is NOT considered to be a stakeholder? A. community members B. competitors C. distributors D. customers

A

Which of the following is NOT considered to be one of the tree primary functions that all organizations perform? A. research and development B. finance/accounting C. marketing D. production/operations

C

Which of the following is NOT one of the four reasons that we study OM? A. we want to know how goods and services are produced B. it is one of the three major functions of any organization C. we want to understand what marketing managers do D. it is such a costly part of an organization

D

Which of the following is an example of a "hidden" production function? A. producing a computer B. manufacturing a television C. assembling a motorcycle D. transplanting a liver

C

Which of the following organizations does NOT belong to the device sector? A. San Diego Zoo B. Southwest Airlines C. Ford Motor Company D. Costco

C

Which of the following trends is NOT part of the exciting OM challenges currently facing operations managers? A. rapid product development B. sustainability C. local focus D. supply chain partnering

D

Which of these is NOT one of the 10 strategic OM decisions? A. scheduling B. managing quality C. layout strategies D. marketing

C

Which one of the following is NOT one of the factors that fosters specialization and worldwide supply chains? A. specialized knowledge B. cheaper transportation C. marketing D. instant communication

D

Which operations function at a manufacturing facility strives for the efficient use of machines, space, and personnel? A. design B. process analysis C. production and inventory control D. industrial engineering