ISM 280: Exam #3 (Chapters 7, 8, and 9)

GUI (Graphical User Interface (Ch. 7)

"gooey"- makes it possible for a user to perform tasks like point and click

Content-Authoring Tools (Ch. 9)

- narrate presentations - interactive presentations - screen captures - simulations

Types of Knowledge (Ch. 9)

1. Explicit Knowledge (Structured) 2. Tacit Knowledge (Unstructured)

Types of Intellectual Capital (Ch. 9)

1. Human Capital 2. Social Capital 3. Structural Capital

Steps to Knowledge Management (Ch. 9)

1. Identify Goal 2. Locate Source 3. Capture Knowledge 4. Organize, Share, and Value Knowledge

GDSS: Group Decision Support System (Ch. 8)

A Decision Support System (DSS) designed to support a group in making a decision or a set of related decisions.

Semantic Web (Ch. 9)

A Web 2.0 implementation by which Web data is contextualized with the addition of machine-readable metadata. Web with meaning; resource description framework; sentence based descriptions (ex: Roman Empire -------> Rome, Roman Capital has a capital of Rome)

SMTP (Simple Mail Transfer Protocol) (Ch. 8)

A communications protocol that enables sending email from a client to a server or between servers.

Transactional Database (Ch. 7)

A database designed to keep track of the day-to-day transactions of an organization.

Self-Paced Learning (Ch. 9)

A form of learning that allows students to move to the next learning task as soon as they master the previous one. Students progress at individual rates, rather than as a class.

Hashtags (Ch. 8)

A method for organizing tweets where keywords are preceded by the # character.

Discussions Forums (Ch. 8)

A place to share information and coordinate activities where there are moderators, posters, and readers. (Used a lot for businesses but Reddit comes to mind)

VPN (Virtual Private Network) (Ch. 8)

A private network that is configured within a public network such as the Internet

Post Office Protocol (POP) (Ch. 8)

A protocol used to retrieve email from a mail server. (POP3 is a later iteration of the POP protocol, and can be used with or without SMTP.)

What-If Analysis (Ch. 7)

A systematic way to explore the consequences of specific choices using computer software.

​____________ provide the knowledge and skills regarding what strategies work best for​ e-learning courses. A. Instructional designers B. Project sponsors C. Subject matter experts D. Community of practice experts E. Knowledge partners (Chapter 9 Warm Up)

A. Instructional designers

Which of the following is a free or​ low-cost online college course that relies on​ computer-based testing and​ feedback, rather than feedback from​ instructors? A. Massive open online course B. Learning management system C. Shareable content object reference model D. Expert location system E. Learning object (Chapter 9 Warm Up)

A. Massive open online course

​___________ business intelligence is used to bring​ meaningful, performance-related information to all employees. A. Operational B. Tactical C. Retrospective D. Predictive E. Strategic (Chapter 7 Warm Up)

A. Operational

E-learning has the potential to change the established ways of providing education and may be considered a​ ______________. A. disruptive innovation B. revolting development C. massive destruction D. destructive force E. revolutionary force (Chapter 9 Warm Up)

A. disruptive innovation

To evaluate the overall engagement associated with an​ organization's social media​ presence, all of the following factors are important to consider EXCEPT​ ___________. A. the size of the social media staff B. the number of shares C. reach D. the number of comments E. the number of​ "likes" (Chapter 7 Warm Up)

A. the size of the social media staff

Internet Mail Access Protocol (IMAP) (Ch. 8)

An application-layer protocol standard that covers communication between an email client and an email server.

Project Manager (Ch. 9)

An individual who is an expert in project planning and management, defines and develops the project plan, and tracks the plan to ensure the project is completed on time and on budget

Expert Location Systems (Ch. 9)

An information system that can find people in an organization with specific types of expertise based on their education, experience, and activities.

​________ is an​ e-commerce ratio metric that equals the clicks on an ad divided by the number of times the ad was delivered. A. Conversion rate B. Clickthrough rate​ (CTR) C. Cost per clickthrough D. Cost per impression E. Stickiness (Chapter 7 Warm Up)

B. Clickthrough rate (CTR)

Which of the following terms refers to knowledge that​ documents, often​ electronically, business​ processes, transactions,​ patents, and​ policies? A. Social capital B. Structural Capital C. Procedural capital D. Tacit knowledge E. Explicit knowledge (Chapter 9 Warm Up)

B. Structural Capital

________ knowledge is elusive in nature and encompasses insights, judgment, creative processes, and wisdom that come from trials, errors, extensive experience. A. Procedural B. Tacit C. Explicit D. Documented E. Concrete (Chapter 9 Warm Up)

B. Tacit

Which of the following is used to build models that simulate relationships between many​ variables? A. Predictive analytics B. What-if analysis C. ​Goal-seeking analysis D. Forecasting E. Text-mining analysis (Chapter 7 Warm Up)

B. What-if analysis

As compared to a​ face-to-face setting, an online environment offers greater​ _______ A. hierarchical boundaries B. anonymity C. inhibition D. accountability E. trust (Chapter 8 Warm Up)

B. anonymity

Groups of individuals who purposefully meet together to share knowledge and learn from one​ another, called​ ________________, can benefit from the use of collaborative technologies. A. structural experts B. communities of practice C. expert location systems D. partner groups E. intelligent characters (Chapter 9 Warm Up)

B. communities of practice

Virtual teams need to compensate for the difficulty in establishing​ ____________ by making expectations very explicit. A. dis-inhibition priorities B. group norms C. self-disclosure opportunities D. status limitations E. context indicators (Chapter 8 Warm Up)

B. group norms

The​ ___________ is an area on a server in which team members can post​ documents, maintain membership​ lists, feature news and​ announcements, and collaborate on edits and updates. A. hashtag B. shared work space C. universal dashboard D. context indicator E. war room (Chapter 8 Warm Up)

B. shared workplace

Which of the following identifies social media posts on a similar topic with a​ # followed by a​ keyword? A. Universal dashboard B. Shared workspace C. Hashtag D. Microblog E. Context indicator (Chapter 8 Warm Up)

C. Hashtag

Which of the following maps and measures the strength of relationships between individuals and​ groups? A. Enterprise content management B. Intelligent character recognition software C. Social network analysis D. Expert location system analysis E. Communities of practice analysis (Chapter 9 Warm Up)

C. Social Network System

Which of the following is a feature of​ higher-end interactive video systems that improves the clarity and interactions of remote​ participants? A. Context indicators B. Wiki software C. Telepresence D. Shared workspaces E. Instant messaging (Chapter 8 Warm Up)

C. Telepresence

Organizations use​ __________ to develop closer ties with​ customers, employees, and suppliers. A. universal dashboards B. microformats C. blogs D. virtual worlds E. context (Chapter 8 Warm Up)

C. blogs

An important feature of unified communications is the ​________, which lets senders know whether the individual is available to communicate at the​ moment, and which mode he or she prefers. A. shared workspace B. hashtag C. context indicator D. wiki E. webinar (Chapter 8 Warm Up)

C. context indicator

Most organizations build​ ________ to prevent the slowing of an operational system. A. intelligent agents B. expert systems C. data warehouses D. portals E. dashboards (Chapter 7 Warm Up)

C. data warehouse

The U.S. Census Bureau provides an array of​ _____________ data that can be used as a source of business intelligence. A. forecasting B. internal C. external D. monopolistic E. strategic planning (Chapter 7 Warm Up)

C. external

The decisions made at the executive levels are often​ ________ than at the operational or even management level. A. less valuable B. the same C. less structured D. less important E. more structured (Chapter 7 Warm Up)

C. less structured

The semantic web relies on​ ________ to describe resources and their properties. A. an intelligent character recognition system B. a social network analysis C. the resource description framework D. the document management system E. an expert location system (Chapter 9 Warm Up)

C. the resource description framework

Interactive Video (Ch. 8)

Chats for collaboration that emphasize telepresence

​________ e-learning incorporates a teacher who guides students through the course using a variety of collaborative technologies. A. Tacit B. Blended C. Interactive D. ​Instructor-led E. Self-paced (Chapter 9 Warm Up)

D. Instructor-led

Tools such as Hadoop and NoSQL are specifically designed to handle​ ____________. A. results from predictive analytics B. highly structured big data C. data stored in data warehouses D. less structured big data E. visual data sources (Chapter 7 Warm Up)

D. Less structured big data

Which of the following terms refers to the standardized and regularly updated output from a​ publisher, such as​ Weather.com, that can be embedded in a customized​ mashup? A. Portal B. Dashboard C. Market basket analysis D. Web feed E. Key performance indicator (Chapter 7 Warm Up)

D. Web feed

Clickstream Data (Ch. 7)

Data collected about user behavior and browsing patterns by monitoring users' activities when they visit a Web site.

Operational Information (Ch. 7)

Decisions associated mostly with direct contact with customers/suppliers that are transactional in nature and follow predetermined policies and procedures. They are meaningful, performance related, timely. They can show the effectiveness of decisions quickly and can enhance employee performance.

E-Learning (Ch. 9)

Delivery of formal and informal training and educational materials, processes, and programs via the use of electronic media.

Typically a dashboard displays an array of​ ______________ that are important metrics for the decision maker. A. portals B. mashups C. raw clickstream data D. contacts E. key performance indicators (Chapter 7 Warm Up)

E. Key performance indicator

When developing an​ e-learning course, which of the following is responsible for defining the​ project's goals, coordinating​ activities, and paying the​ bills? A. Content developer B. Instructional designer C. Subject matter expert D. Instructor E. Project manager (Chapter 9 Warm Up)

E. Project manager

Which type of​ e-learning involves students working independently by reading​ texts, watching narrated presentations and​ videos, and taking online​ quizzes? A. Face-to-face B. Virtual C. Blended D. Instructor-led E. Self-paced (Chapter 9 Warm Up)

E. Self-paced

Which of the following provides a constant link between individuals and their contacts and information resources that is accessible from multiple​ platforms? A. Microblog B. Shared workspace C. Wiki D. Hashtag E. Universal dashboard (Chapter 8 Warm Up)

E. Universal Dashboard

The most effective way to encourage people to share their​ hard-earned knowledge is through​ ________. A. threats of punishment B. coercion C. managerial mandates D. large cash payments E. praise and recognition (Chapter 9 Warm Up)

E. praise and recognition

Structured Information (Ch. 7)

Facts and data that are reasonably ordered, or that can be broken down into component parts and organized into hierarchies.

Web Conferencing (Ch. 8)

Formal live meeting via the Internet that can include real-time video, chat, and presentations and screen sharing

Semi-Structured Information (Ch. 7)

Information category that falls between structured and unstructured information. It includes facts and data that show at least some structure, such as web pages and documents, which bear creation dates, titles, and authors.

Hybrid Learning (Ch. 9)

Instructional format that combines elements of face-to-face teaching and learning with elements of distance education.

Sources of Business Intelligence (Ch. 7)

Internal - Transactional Databases -Reporting (non-transactional databases) -ETL -Data warehouse External -Cloud -External databases -Intelligent agents -Websites, social networks, and text messages

Online Analytical Processing (OLAP) (Ch. 7)

Manipulation of information to create business intelligence in support of strategic decision making

Software Systems used to Analyze Patterns (Ch. 7)

Online Analytical Processing (OLAP) Tableau and Hadoop Market Basket Analysis Cluster Analysis Statistics and Modeling Techniques Text Mining

Hadoop (Ch. 7)

Open-source software framework that enables distributed parallel processing of huge amounts of data across many inexpensive computers.

Instructor-Led Learning (Ch. 9)

Refers to courses in which the instruction is directed by an instructor teaching the class online.

Microblogging (Ch. 8)

Short posts where users can "follow" other users

Key Performance Indicators (Ch. 7)

Specific criteria used to measure the efficiency and effectiveness of the business's performance

Structural Capital (Ch. 9)

Storehouse of knowledge about business processes, procedures, policies, contracts, transactions, patents, and other aspects of the organization that are/can be documented.

Human Capital (Ch. 9)

The competencies and knowledge possessed by the organization's employees.

Social Capital (Ch. 9)

The number and quality of all the relationships the organization's employees maintain not just with one another but with clients, customers, suppliers, distributors, and others.

Subject Matter Expert (Ch. 9)

The person on an e-learning development team who knows what content should be included in the course and possesses the content expertise.

Project Sponsor (Ch. 9)

The person who provides the direction and funding for a project

Artificial Intelligence (Ch. 7)

Type of software that can process information on its own without human intervention.

Psychological Characteristics (Ch. 8)

Unfamiliar Communication Tools Reduced Media Richness Greater Physical Distance Heightened Anonymity Unclear Audience

Strategic Information (Ch. 7)

Unstructured data an agency collects that forms the basis for the agency's strategic planning. Information that guides longer-term strategies and influences suppliers, customers, or industries. This information is used to understands rivals, industry landscape, and economic trends.

Tactical Information (Ch. 7)

Use business intelligence for mid-level decisions such as for individual business units. Used for things like marketing plans, product development, membership drives, budgets, and weekly or monthly reports (more unstructured decision making; not routine or day-to-day easy decisions).

Portals (Ch. 7)

Web pages that users launch when they first log on to the Web

Wikis (Ch. 8)

Websites enabling visitors to make contributions, changes, or corrections to content.

Enterprise Portal (Ch. 7)

a customizable internal website that provides proprietary corporate information to a defined user group, such as employees, supply chain partners, or customers (Ex: UNCGenie)

Social Network Analysis (Ch. 9)

a method for examining relationships in a community, often conducted by identifying who people turn to in times of need

Dashboards (Ch. 7)

a special form of IS that support all managers of the organization by providing rapid access to timely information and direct access to structured information in the form of reports. (Example: Canvas)

Forecasting (Ch. 7)

a statistical decision support tool used to analyze historical trends and other business intelligence to estimate some variable of​ interest, such as customer demand.

Market Basket Analysis (Ch. 7)

a statistical technique that reveals customer behavior patterns as they purchase multiple items

Cluster Analysis (Ch. 7)

a technique used to divide an information set into mutually exclusive groups such that the members of each group are as close together as possible to one another and the different groups are as far apart as possible

Intelligent agents (ch. 7)

a type of AI software program sent out to conduct a mission and collect data from web pages on behalf of a user.

Content Aggregators (Ch. 7)

access to relevant information in one place ex: Reddit

Mashup (Ch. 7)

an approach to aggregating content from multiple internal and external sources on customizable web pages that relies on Web 2.0 technologies.

Text Mining (Ch. 7)

analyzes unstructured data to find trends and patterns in words and sentences

Predicitive Analytics (Ch. 7)

can learn from the data to build more sophisticated​ models, especially as the tools have access to more and more data.

Besides retrieving downloadable files from online​ sources, companies can also use​ ________ to extract useful business intelligence from publicly accessible websites. a. mashups b. expert systems c. dashboards d. intelligent agents e. portals

d. intelligent agents

Communities of Practice (Ch. 9)

groups of employees who work together, learn from each other, and develop a common understanding of how to get work accomplished

Media Richness (Ch. 8)

indicates how well a particular medium conveys information and promotes learning

Business Intelligence (Ch. 7)

information for data-driven decision making - Includes software applications, technologies, and practices - Gain insight to make better decisions.

Unstructured Information (Ch. 7)

information that has no inherent structure or order, and the parts can't be easily linked together

Tacit Knowledge (unstructured) (Ch. 9)

knowledge that cannot be codified; concerns knowing how to do a certain task and can be acquired only through active participation in that task

Shared Workspaces (Ch. 8)

online "virtual offices" that give everyone on a team access to the same set of resources and information. Box, Drive, Dropbox

Blogs (Ch. 8)

online journals where people and companies post their thoughts and other content, usually related to narrowly defined topics

Virtual Worlds (Ch. 8)

online, highly engaging digital environments where avatars live and interact with other avatars in real time

Learning Management Systems (Ch. 9)

provide tools for management, delivery, tracking, and assessment of various types of employee learning and training

OLAP (online analytical processing) (Ch. 7)

software that enables users to​ "slice and​ dice" massive amounts of data stored in data warehouses to reveal significant patterns and trends.

Expert System (Ch. 7)

software that mimics the reasoning and decision making of a human​ expert, drawing from a base of knowledge about a particular subject area developed with the​ expert's assistance.

Intellectual Capital (Ch. 9)

the collective brainpower or shared knowledge of a workforce that is an asset for production to take action and distinguishes successful organizations. Includes intangible assets and resources

Explicit Knowledge (structured) (Ch. 9)

the more objective, rational, and technical types of knowledge; knowledge that is documented and codified

Instructional Designer (Ch. 9)

the person on an e-learning development team who brings the knowledge and skills about what strategies work best for e-learning