ISM3004 - Exam 4 - Part 3

· What is a "Robo-Boss"? o Why can the supervisor job be automated?

§ Because they're routine.

o Why is engagement important?

§ Better service, productivity quality, happier customers, increased sales, higher profits, shareholder benefit.

AR/VR use case

§ Customer Engagement - Home improvement store, standing in kitchen and seeing what it would look like if you bought something.

3 levels of engagement

§ Engaged - Actually involved and enthusiastic about their workplace. § Note engaged - Do bare minimum required, have not bought into Org's mission, vision, values or goals. § Actively Disengaged - Consistently negative, vocal, create toxic environment.

· Wearable Devices o What is Gartner's overall advice to business leaders regarding wearables?

§ Few wearable devices have solutions that improve enterprise efficiency and lower net cost. § Evaluate for specific, targeted roles - not broad use.

o How can the Gig Economy benefit employers?

§ Greater instrumentation, Lifetime learning.

· How can Virtual Assistants make meetings better...o before the meeting?

§ Make arrangements; decide if we need a meeting, evaluate big picture. § Who do we invite to the meeting? Who's in documents, etc.

· What is the "Internet of Things" (IoT)? o Be able to explain how Moore's Law helped make the IoT possible.

§ Make everything cheaper, makes it more profitable to do things with tech, analytics.

· How can Virtual Assistants make meetings better...o during the meeting?

§ Make notes/transcript. § Recommend content. § Takes in all information to take outside information to make meeting better. § Create tasks in real-time.

· What endpoint changes in recent years affect telecommunications? How? (3)

§ Mobile-first § Better Networks § HD Video

o Engagement is not the same as ____ or ____. Why?

§ Satisfied or Happy

· What is RPA? o How does it work?

§ Software robot employees. § Machine learning, natural language interface, process routine tasks, works within existing applications.

Robo-boss; o Are they unbiased? Why or why not?

§ They are NOT unbiased - algorithms are our opinions imbedded in code.

o Why do businesses put sensors on "things"?

§ They're cheap § Add powerful analytics for business decisions § Cost of not monitoring exceeds cost to monitor.

· How can Virtual Assistants make meetings better...o after the meeting?

§ Transcript. § Send follow-ups. § Reminders.

o Where are Head-Mounted Displays on the Hype Cycle? Why?

§ Trough of disillusionment, 5-10 years.

o How common is engagement among US workers? Worldwide? %

§ US - 33% § Globally - 15%

Business-related uses for smart garments

· Fitness and Health · Safety · Innovation Trigger; 10+ Years.

· Everybody needs tech skills! Gartner analyzed 38 million job postings over the last 4 years and found that there was a ____% growth in the tech skills required for non-IT jobs. Also, ____% of the CEOs that Gartner surveyed think that digital dexterity should be a key requirement when hiring new employees.

60% 80%

· How does Digital Dexterity enable an employee to participate in organizational transformation?

You get an increased role, can build a prototype, create solutions.

· What does Elon Musk think about AI?

o "AI is the biggest risk that we face as a civilization"

· What does the French phrase "La fin du monde" have to do with AI?

o "The end of the world" - Impact AI will have on us.

· What is Gartner's opinion of AI's likely impact over the next 5 years?

o "Through 2022, few jobs are fully replaceable, bust most occupations will have at least some activities augmented by AI."

· What is AI?

o A set of related technologies that seems to emulate human thinking and action.

What is meant by the term, "Everyday AI"?

o AI Helping in the normal course of work o Not perceived as AI - "just a feature"

· Where does the typical Lindt sales executive have his/her office?

o Car

Pick the "New Role for the Dextrous" that is most interesting to you

o Citizen Data Scientist - Dig deep into data, find "seems within gold"

· How can organizations address the ever-increasing security threats to their mobile devices? (3) ECA

o EMM - Enterprise Mobility Management; managing apps installed on employee phones. o Containers - create contained on mobile device protected from external attacks. o App Wrapping

· Why is digital dexterity important for an individual employee? ...for an organization?

o Greatest source of competitive advantage.

Be able to explain one example of AI-induced tumult from the lecture

o Journalism - Automated article writing.

· What is "Bimodal IT"? What are its two modes?

o Mode 1 = Traditional o Mode 2 = Experimental, innovative.

· What is a "Conversational Interface"?

o Natural Language, Context Aware, Evolution of Virtual Personal assistant: Informal, Bidirectional, Platforms.

· Be able to explain Lindt's Digital Workplace strategy make life better for their sales executives.

o One device consolidates all the previous tedious, inefficient tasks. o Can show displays, product catalogue, place order and done.

· How does Everyday AI affect Office Suite software? Be able to illustrate with one specific example.

o Outlook - Prioritize Email

Select one of the examples of proximity-aware systems discussed...

o RFID chip in badge - knew who you were, where you went, etc. o Retail - where in store customers are.

· What is meant by the term, "Digital Dexterity"?

o The ability and desire of the workforce to use existing and emerging tech for better business outcomes.

· What is meant by the term, "Digital Workplace"? What is its goal? How does it accomplish that goal?

o The digital workplace program is a business strategy to boost employee engagement and agility through a more consumerized work environment.

Be able to briefly explain the steps in the Virtual Assistant workflow

o UA - Your request. o Processing o Handling - Decision tree, AI / Machine Learning Algos, Context. o Feedback o Exception Handling.

· Why does Gartner believe that AI will be so pervasive within the next 5 years? (2)

o Usability o Access to vast amounts of data.

· What is a VPA? VEA? How are different?

o VPA - Virtual Personal Assistant o VEA - Virtual Employee Assistant o Difference: VPA is owned by employee; VEA is owned by company but used by employee.

· What is the alleged benefit to workers of RPA systems?

o VPAs may free us from routine tasks. o Smart workplaces. o BYOD and BYOA.

· What impact does Erik Brynjolfsson think AI will have on society?

o We are running with the machines, combining our strengths with their abilities.

· Be able to explain the Legos metaphor.

o We're all using the same legos (tools). Not who has the better legos, but who is better at building with those legos.

· Be able to explain why mobile is a cornerstone of the Digital Workplace.

o Work is no longer a place you go, it's something you do. o Endpoint diversity - more devices for work.