ISQS 3344 EXAM 2 (ch 5,6,7,8)

false

"Making it right the first time" is the focus of the user-based definition of quality.

a manufacturing-based definition of quality

"Making it right the first time" is:

flexible manufacturing systems

"Operators simply load new programs, as necessary, to produce different products" describes

Philip B. Crosby

"Quality Is Free," meaning that the costs of poor quality have been understated, is the work of

a user-based definition of quality

"Quality lies in the eyes of the beholder" is:

W. Edwards Deming

"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of

3.4

A Six Sigma program has how many defects per million?

true

A cause-and-effect diagram helps identify the sources of a problem.

poka-yoke

A checklist is a type of

true

A checklist is a type of poka-yoke to help ensure consistency and completeness in carrying out a task.

cause-and-effect diagram

A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandising returns. To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. This is most closely related to the ___ tool of TQM.

cause-and-effect diagram

A fishbone chart is also known as a

materials upon delivery by the supplier

A good description of source inspection is inspecting

improve patient handoff quality

A hospital benchmarked against a Ferrari racing team in an effort to:

appearance/image of the location

A jewelry store is more likely than a jewelry manufacturer to consider ________ in making a location decision.

intermittent process

A job shop is an example of a

revenue focus

A location decision for a traditional department store (e.g., Macy's) would tend to have what type of focus?

cost focus

A location decision for an appliance manufacturer would tend to have what type of focus?

Taguchi Concepts

A manager tells her production employees, "It's no longer good enough that your work falls anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of:

high volume, low variety products

A product-focused process is commonly used to produce:

a Pareto chart

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using:

Ishikawa diagram

A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?

communication, courtesy, and credibility

A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be ESPECIALLY concerned with which determinants of service quality?

center-of-gravity method

A regional bookstore chain wants to build a distribution center that is centrally located for its eight retail outlets. It will most likely employ which of the following tools of analysis?

centralized decision-making authority

A successful TQM program incorporates all EXCEPT which of the following?

an organizational culture that fosters quality, an understanding of the principles of quality, and engaging employees in the necessary activities to implement quality

A successful quality strategy features which of the following elements?

a flexible manufacturing system

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called

quality is the degree to which a specific product conforms to standards

According to the manufacturing-based definition of quality:

the existing product has seasonal or cyclical demand

Adding a complementary product to what is currently being produced is a demand management strategy used when:

mass customization

Align Technology uses a ___ approach to produce clear plastic removable aligners.

maintenance costs

All of the following costs are likely to decrease as a result of better quality EXCEPT:

based on corruption

Among the following choices, an operations manager might best evaluate political risk of a country by looking at which type of country ranking?

flowchart

Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a

repetitive process

An assembly line is an example of a

true

An example of an intangible cost, as it relates to location decisions, is the quality of education.

false

An improvement in quality must necessarily increase costs.

has a facility that is below optimum operating level and should build a larger facility.

An organization whose capacity is on that portion of the average unit cost curve that falls as output rises:

The hospital uses all of these techniques (pareto charts, flowcharts, benchmarking, just-in-time)

Arnold Palmer Hospital uses which of the following quality management techniques?

variable costs and revenues increase in direct proportion to the volume of production

Basic break-even analysis typically assumes that

the break-even point depends upon the proportion of sales generated by each of the products

Break-even analysis can be used by a firm that produces more than one product, but:

false

Break-even analysis identifies the volume at which fixed costs and revenue are equal

total revenue equals total cost.

Break-even is the number of units at which

false

Capacity decisions are based on technological concerns, not demand forecasts.

true

Changes in capacity may lead, lag, or straddle the demand.

factor-rating method

Community attitudes, zoning restrictions, and quality of labor force are likely to be considered in which of the following location decision methods?

computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated

Computer-integrated manufacturing (CIM) includes manufacturing systems that have:

Values of foreign currencies continually rise and fall in most countries.

Currency risk is based on what assumption?

factor-rating analysis

Evaluating location alternatives by comparing their composite (weighted-average) scores involves which of the following?

the city is in the center of the United States, geographically. the airport has relatively few hours of bad weather closures. it needed a means to reach cities to which it did not have direct flights. the firm believed that a hub system was superior to traditional city-to-city flight scheduling. (All of these are true)

FedEx chose Memphis, Tennessee, as its U.S. hub because:

product, repetitive

Frito-Lay is to ___ focus as Harley Davidson is to ___ focus.

combining geography with demographic analysis

Geographic information systems can assist the location decision by:

high quality of labor overseas

Globalization of the location decision is the result of all EXCEPT which of the following?

political risk

Governmental attitudes toward issues such as private property, intellectual property, zoning, pollution, and employment stability may change over time. What is the term associated with this phenomenon?

product and mass customization

High fixed costs and low variable costs are typical of which approach?

regional/community factors

In location planning, environmental regulations, cost and availability of utilities, and taxes are:

minimize costs

Industrial location analysis typically attempts to: