ISYS 363 Final Exam ! Set 2

square stand

A relatively inexpensive point-of-sale system that integrates an iPad, a cash drawer, a thermal printer, and a chip/swipe/contactless reader, is called the _______ _______.

ebay

According to eMarketer, the e-commerce company that ranks second in market share as a percentage of sales is (Amazon is #1).

- Amazon - Walmart - Ebay - Apple

According to eMarketer, the most popular B2C sites in the United States include: (More than one answer may be selected).

financial management

Applications that allows senior executives to analyze all aspects of an organization's budgets, revenue, expenses, asset management, credit, debt, investments, as well as tax and accounting information, are included as the ___ element of an EIS.

- Mobile payments (Apple Pay, Google Wallet, etc.) - Debit cards - Credit cards

Arguably the biggest changes business applications technology has brought to small retailors is the ability to quickly process which 3 of the following?

analytics

Assisting managers by examining large quantities of data and parsing it into usable information is what makes data ____________ software so valuable in today's business world.

- National level - Local level - State level

B2G transactions often are executed according to guidelines and specifications included in a legal contract. B2G contracts are often executed at which levels of government? Select all that apply.

user interface

Because it determines which decisions are actually implemented, the ___ of the DSS is arguable its most important component.

Recruiting and hiring software

Because the number of variables involved in calculating future workforce needs makes this determination highly complex, HR managers often rely on ___

customer resource management

Because they comprise such a major portion of most business's overall management system, ______________ _____________ ___________ (CRM) systems are often incorporated with other systems, such as inventory management systems, to streamline the entire enterprise.

Location-based services (LBS)

Built on real-time geodata and information provided from wireless mobile devices including smartphones and tablets_____ are widely used in m-commerce.

- Imprinters ("Knuckle-busters") - Travelers checks - Credit card verification books.

Business applications technology has made which 3 of the following nearly obsolete.

- A database management system (DBMS) - A decision-making information system - A predictive information system

Business management systems need three major components in order to provide the services expected by today's managers. These include:

Moore's Law

Computer chips double in computing power roughly every 18 months. This phenomenon is called:

platform

E-commerce presence map structure terms: Includes the methods used to reach the stakeholders and customers including desktop, mobile platforms, and social media sites.

presence

E-commerce presence map structure terms: Includes websites, e-mail, social media sites, and offline media.

planning

Employee compensation software at major corporations is often included as part of its enterprise resource _______ (ERP) software suite.

m-commerce

First used in 1997 by Kevin Duffy, ___________ refers to e-commerce transactions (buying and selling goods and services) that are executed using wireless mobile devices including smartphones and tablet computers.

registers

For nearly 100 years, the primary transaction processing system was the cash

smaller businesses

Hubspot CRM, Zoho CRM, and Freshsales CRM aim to meet the needs of ___ .

artificial intelligence

If a marketing manager wishes to know if increasing the advertising budget on social media will result in a higher return-on-investment, a decision support system could determine how much of an increase would result in the desired sales increase. If the actual sales data deviated from the DSS determination, the DSS would adjust accordingly when making future recommendations. This is a simple example that illustrates how a DSS is a form of ___.

Square

In 2009, Jack Dorsey, co-founder and CEO of Twitter, saw a need for a credit card payment system that operated through iPhones, providing aggregator services for small business owners. The resulting company he formed is called ___.

information density

In e-commerce, the total amount of information as well as the quality of information available to all individuals in a market including customers and stakeholders is referred to as ___________ __________.

Compensation management software

Inappropriate and inconsistent pay can demotivate the strongest workforce, for this reason, many firms use ___.

activity

Includes actions that can be delivered through each specific platform including applications, affiliate advertising, searches, newsletters, information sharing, education, and branding.

geodata

Information about geographic locations that is stored in a Geographic Information System (GIS) is referred to as .

- Information collection - Communication

Information density is the total amount of information as well as the quality of information available to all individuals in a market including customers and stakeholders. E-commerce technologies help to reduce the costs associated with which of following?

Stripe

Initially, this company sold credit card processing software that could be easily integrated with existing software, such as that used by Lyft. Now it also sells POS stations as well.

China's largest online retailer and the country's largest Internet company by revenue. In 2019, revenue eclipsed $70 billion dollars.

JD.com

- Jim believes changing to the new system will cause a decrease in productivity, at least in the short-term. - Jim believes the change will create employee stress as they are required to adapt to a new system.

Jim, an HR director, does not want to change business management systems, even though it brings several advantages and falls within his department budget. What are two reasons why Jim might not want to make the change?

- Internet of Things (IoT) - Integrated shopping experiences - M-commerce

Key considerations of today's e-commerce landscape include which of the following? More than one answer may be selected.

service

LeAnn is implementing a new business management system for her firm. She wants to minimize start-up costs and her business's management system needs are similar to many other organizations. LeAnn wisely chooses a Software-as-a- ___________ (SaaS) system.

mobile

M-commerce is emerging as one of the most important areas in today's e-commerce landscape. M-commerce relies heavily on progressive web applications (PWAs) and Accelerated pages (AMPs). AMPs are a creation of Google and Twitter and are designed using a scaled down version Hyper-text markup language (HTML) to create fast loading web pages.

- M-commerce activities include mobile banking, mobile application e-commerce sites such as Amazon and eBay. - refers to e-commerce transactions (buying and selling goods and services) that are executed using wireless mobile devices including smartphones and tablet computers. - allows users to access online shopping platforms to make purchases without having to use a computer with a desktop operating system such as Microsoft Windows 10.

M-commerce was first used in 1997 by Kevin Duffy. Since that time, m-commerce has seen continued growth and interest from a variety of organizations. Which of the following statements about m-commerce are true?

- Refers to e-commerce transactions (buying and selling goods and services) that are executed using wireless mobile devices including smartphones and tablet computers. - M-commerce activities include mobile banking, mobile application e-commerce sites such as Amazon and eBay. - Allows users to access online shopping platforms to make purchases without having to use a computer with a desktop operating system such as Microsoft Windows 10.

M-commerce was first used in 1997 by Kevin Duffy. Since that time, m-commerce has seen continued growth and interest from a variety of organizations. Which of the following statements about m-commerce are true?

Business processes

Management information systems because they can be used to communicate, coordinate, and monitor business activities, can be indispensable when it comes to using ___.

Process management development

Managers are able to visualize the entire process and see how each activity interacts with other activities and the business process itself during business ___.

user

Many e-commerce sites now host areas where users can post ratings, questions, or comments about a product or service. The content that is posted in these areas is referred to as -generated content (UGC).

benefits systems

Many managers, particularly in smaller firms, use companies such as Zenefits and BenefitFocus to manage their employees' ___.

Business process management

Mapping and analyzing business processes allows managers to gain control over unwieldy and often chaotic processes, allowing them to focus on creating efficiencies. This is part of ___.

Predictive information system

Models trends and attempts to predict outcomes

Decision support systems software

Modern air travel would not be possible without ___ software.

customer

Most CRM helps businesses to organize three main functions. These functions include marketing, sales, and _________ service.

Alibaba

Often referred to as the Amazon of China, Alibaba had revenue of over $56 billion dollars, has over 634 million active mobile users, and has over 60% market share in the Chinese e-commerce market.

generated

Online content that has been created and posted by unpaid contributors such as customers or fans of a product or service is called user-______ content. These contributors help to promote a brand or image without any direct influence by an organization.

Employee comp management solutions

Payscale.com, Payfactors.com, and Salary.com are examples of sites that offer ___

PayPal

Peter Thiel's Confinity Inc. developed software that allowed Palm Pilot users to transfer funds to each other. After joining with Elon Musk's X.com, this software evolved to the point that it would allow payment transfers over the Internet. Musk and Thiel named this company ___.

Database management system (DBMS)

Provides a means of storing and finding information

inventory

Providing estimates of how accurate the re-ordering point and order quantity levels forecast will be (confidence levels), based on historical trends are examples of the efficiencies associated with today's ______________ management systems.

supply chain management

Providing managers with increased visibility of the entire logistics process so that they can improve the efficiency of the entire system is the primary function of any ___ system.

Amazon

Revenue of over $280 billion dollars sells over 120 million different products and has over 150 million customers access their mobile app every month.

Germany

SAP (originally Systems, Applications, & Products) is a recognized leader in the development of HRM software. SAP is headquartered in:

- Where will the new system be housed? - How will the new system interact with existing systems? - Is the change worth the expense and impact on employee morale?

Sara, an executive with McMurtry Management, has decided that her organization needs to update its business management system. What three questions should she consider prior to choosing a system?

- Where will the new system be housed? - Is the change worth the expense and impact on employee morale? - How will the new system interact with existing systems?

Sara, an executive with McMurtry Management, has decided that her organization needs to update its business management system. What three questions should she consider prior to choosing a system?

- UGC is facilitated through the use of a variety of e-commerce technologies that allow users to interact with a variety of individuals via posts in the form of images, videos, and text. - UGC is online content that has been created and posted by unpaid contributors such as customers or fans of a product or service. - UGC includes posts to websites, blogs, and social media sites.

Select all of the correct statements for user-generated content (UGC).

- Information density is the total amount of information as well as the quality of information available to all individuals in a market including customers and stakeholders. - Information density in e-commerce also allows for consumers to more easily find prices for goods or services that are available for sale (price transparency) and the actual costs a seller paid to acquire the goods or service (cost transparency). - Organizations benefit from information density because it provides them large data sets from e-commerce activities that can be used to create effective target market strategies.

Select all of the following characteristics that explain information density.

- B2B transactions often involve orders placed on a recurring basis. - Business-to-Business (B2B) e-commerce is the selling of good and services between businesses. - B2B purchases often occur in large quantities and are directly shipped from one business to another.

Select all of the true statements about B2B transactions.

- Customization is the adjustment of an organization's product or service offerings based on an individual's preferences or past buying behavior. - Personalization is the ability of organizations to craft marketing messages directed and product/service offerings toward specific target markets.

Select all the correct answer responses about personalization and customization in e-commerce.

- User interface - Communications element - Supporting software (modelling) infrastructure

Select the 3 major elements associated with executive information system (EIS) applications, sometimes referred to as an executive support system (ESS).

- Order fulfillment management - Supplier relationship management - Customer relationship management

Select the 3 major elements of a supply chain management system.

- Compensation management software - Employee evaluation software - Employee benefits administration software

Select three categories of HR management systems.

- The lack of necessary inventory can bring production to a halt or cause lost sales and dissatisfied customers. - A grocery store must reduce prices and ultimately dispose of overripe fruit. - An electronics retailer must mark down outdated smartphones.

Select three examples of why inventory management is often critical to business success.

- HubSpot - Freshsales - Salesforce

Select three manufacturers of customer relationship management software.

- SAP Material Management (SAP MM) - QuickBooks Enterprise - Oracle NetSuite

Select three popular inventory management systems.

- Radio Frequency Identification (RFID) - Universal Product Codes (UPC)

Select two technologies that advanced the efficiency of inventory management systems.

custom Cloud-based solution (PaaS or IaaS)

Skyler, an executive, wants to implement a business management system that can be quickly scaled as he anticipates rapidly changing database storage needs. He likes his uniquely developed current system but wants increased security from hackers while decreasing his need for a large IT department. Skyler should choose a ___

Customer Relationship Management (CRM) system

Smart managers understand that it is far less expensive to retain an existing customer than it is to acquire a new customer. This is the concept behind the use of which business management systems?

decision support system

Software that is now essential in the logistics industry, used in everything from scheduling port visits for shipping and railways to managing locks on canals and river systems is ___.

- Business intelligence (BI) software - Decision support system (DSS) software

Software that provides decision makers with the information necessary to solve problems in complex and rapidly-changing environments is commonly referred to by which 2 of the following?

transaction processing systems

Systems that allow methods of exchanging money for goods and services to operate more efficiently are called ___.

ubiquity

The ability of an organization to create a strong presence among consumers in many places, with minimal time constraints, to sell the products and services they offer is called e-commerce _____.

personalization

The ability of organizations to craft marketing messages directed and product/service offerings toward specific target markets is referred to as e-commerce _____. It includes creating marketing messages that contain the individual's name, interests, and purchase behavior.

Customization

The adjustment of an organization's product or service offerings based on an individual's preferences or past buying behavior is referred to as e-commerce .

point

The amount of flexibility in payment methods demanded by today's consumer make the __________ of sale (POS) station essential for businesses.

design

The first step in business process management examines business activities and breaks them down into their individual components. This is called the process _______ step.

re-commerce

The practice of selling used, old, or obsolete products via the Internet in exchange for a new product or a cash payout is called

Big data analytics

The technology and processes used to gain intelligent, usable information from applicable databases across the Internet is referred to as ___ .

consumer

The type of e-commerce transaction that allows consumers to interact with government or authoritative bodies for activities such as paying taxes, securing building permits, or paying tuition at a university, is referred to as a ______________-to-Administration transaction.

business

The type of e-commerce transactions that involve is the selling of goods and services between businesses is ____________-to-Business e-commerce.

Quickbooks

This company, owned by Intuit, is by far the dominant financial services software for small business in the U.S.

Magnetic ink character recognition (MICR)

This technology allows point-of-sale (POS) stations to quickly process checks.

enterprise resource planning system

To provide senior management with visibility of nearly all aspects of an organization's operations many firms integrate their SCM apps with their ___.

merchant service aggregators

To support small businesses, __________ ______________ ___________ (or merchant account aggregators), allow small businesses to share merchant accounts.

web

Today's e-commerce landscape is dynamic and ever-changing. Organizations that have some (or all) of their operations involved in e-commerce need to address certain aspects of e-commerce in order to remain relevant. One key consideration in today's e-commerce landscape is M-commerce. One method businesses accomplish m-commerce is through the use of progressive _____ applications.

management

Today's employees expect to be able to go online and see a record of their compensation and make adjustments such as their tax withholding. Twenty years ago they would have planned to meet with their human resources department representative to make such changes. This is one example of how expectations change as advancements in business ________________ systems occur.

employee evaluation software

Tracking the performance of employees will always be a critical component of management for this reason, most firms use ___.

90

We Are Social gathers a number of statistics about the proliferation of e-commerce across the globe. They compiled data on the percentage of global Internet users aged 16-64 that participated in e-commerce activities. According to their data, ______ % of Internet users aged 16-64 visited an online retail store on the web.

The business process execution language engine is run.

What is conducted in the process execution step of business process management?

HR management has existed at least as long as recorded history.

When did human resources management (HRM) originate?

On-Premises Option

When implementing a new business management system, which option provides managers with the greatest degree of control?

- using a system that employees are used to will probably reduce training time - employees will be less anxious if they are somewhat familiar with the system already

When selecting an inventory management solution, two reasons managers should opt for a system that integrates easily with existing business management software are ___ and ___.

Customer Relationship Management (CRM) system

Which business management system is focused on helping managers to maintain the business's focus on the individual customer by developing a lasting relationship that promote long-term buying?

Tableau

Which decision support system software (or business intelligence software) is owned by Salesforce?

Is a project requiring the use of project management software

Which is a project and which requires management but is not a project? Constructing an office building

Requires management, but is not a project that would use project management software

Which is a project and which requires management but is not a project? Renting office space in the building

HR manager

Which manager has the role of managing employee grievances, absences, sick days, and paid-time-off days?

- Purchasing food service items for a restaurant - Purchasing office supplies for a university - Buying medical equipment for a pediatrician's office

Which of the following would be classified as a Business-to-Business transaction? More than one answer may be selected.

TVM

Which principle of finance states that a dollar in your hand today is worth more than a dollar you will receive in the future because a dollar in hand today can be invested to turn into more money in the future?

Decision-making information system

Works with a limited number of inputs and unknowns to provide managers with a statistical analysis of likely outcomes

Nearly all BI software platforms have a(n) ___, that displays an overview of the data that is presented.

dashboard presentation